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Symantec Corporation Norton Internet Security

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Posted by Pmp grunu on 09/13/2007
Purchased renewal of Symantec Norton Internet Security 2007 update product. Unable to update the product after purchase. Unable to get support response in the 48 hrs as promised on line. No response for online chat when trying to get assistance.

Order no. 9517452292
auto-confirmation@sysmantec.com

     
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Posted by Anonymous on 2007-09-14:
You should try “Kaspersky Internet Security”. It works better and requires less system resource than Norton, McAfee and/or Trend Micro. They also have better customer service.

http://www.kaspersky.com/

If you want to an internet security suite that works well with Windows, you should also checkout “Windows Live OneCare”. It is from Microsoft.

It has a 90-days free trial…

More info. and download link:

http://onecare.live.com/standard/en-us/default.htm
Posted by ddc22 on 2007-10-25:
I ordered a subscription update and the person on the phone said that I would be charged $39.99 when I got the bill it was for 54.11. I called Symmantec and they hung up on me - how is that for great service?
I use NOD32 for antivirus on my Desktop and I am very happy with that service. In addition, I use a free firewall Comodo on my desktop. I like both of those programs and NOD32 is not a resource hog - uses very little computer resources.
I was in a hurry and I should have gone with my instincts and used those programs on my laptop instead of using horrible Norton.
Yet Another Unhappy Norton Customer,
ddc22
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Norton Rebate is a Joke
Posted by on 12/20/2003
DALLAS, TEXAS -- I purchased the Norton Internet Security 2003Pro
software. A rebate of $30 was offered as an incentive. The necessary rebate card was completed, the proof of purchase seal, front page from the user manual of a previous version Norton product, and the rebate cash register receipt were all stapled together and mailed as directed. I received a post card from Symantec informing me
they had not received any of these items. ???
I contacted Symantec @ 1-800-494-8825 (rebate center)and was told to write a letter of explanation, a fax cover letter in addition to faxing a photo copy of the information I had already sent. Jump through hoops? Why?
Obviously they received my rebate materials or they would not have sent the post card. Either honor the rebate offer or quit ripping customers off with misleading advertising and incentives.
I purchased the original product at Frye's Electronics. I have now contacted them, faxed them
the info, spoken with at least 5 different people who promise to look into the matter....none have returned my original calls seeking help with a vendor.
One individual's refusal to purchase future products from Symantec or Frye's won't put either company out of business.....it will increase Best Buy's, Circuit City's or McAfee's profit margin slightly and it will make me smile.
     
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Posted by Anonymous on 2003-12-20:
Dont ever buy anything with a rebate. You are just throwing your money away.
Posted by Anonymous on 2003-12-20:
Yea, why do manufacturers offer rebates anyway? They have no intention on honoring them and the customer just gets pissed off at them and no longer buys their product. Seems like a self defeating business plan to me. If manufacturers really wanted to give us a discount they would give it at the time of purchase. It amazes me that businesses haven't figured out that customers loathe the rebate process and it serves no other purpose than to piss people off and generate bad PR. What is the point of luring someone to purchase an item with the promise of a rebate that does not really exist? Come on, wise up you stupid CEO's and marketing execs! We do not want to jump through your idiotic rebate process only to be denied and frustrated. You are just pissing us off and losing sales.
Posted by frankvi37 on 2004-02-10:
I'll have to go under the "me too" column. Rebates are probably the closest thing to legal consumer rip-offs. Why we, the buying public, have let them continue is beyond me. I won't go into the specifics of how many times I have been ripped off by them, but one thing is very clear, their whole purpose is very simple; delay and forget! After six months or more of waiting for your rebate they find that the time element plays into their hands. If you contact them by telephone you usually get the dumb "I don't see any record of...." treatment. Another of their methods is to send you a partial rebate, you call them and once again you'll get the amnesia treatment. Another thing they use is the "I'm sorry, but your time limit has been exceeded to collect your rebate" trick. Come on now . . it's up to us to STOP buying ANYTHING that promises any mail in rebate. But, there's a problem; it appears that too many manufacturers have jumped on the rebate bandwagon. So, it's not easy trying to locate anything without a rebate (check the Sunday newspaper sales). If you really want to have some fun, try asking the folks at the store you are buying from how and why the rebate thing is even in existance - take notes, it's hilarious. By the way, do you think that the instructions they give for obtaining your rebate is a well-calculated device to trip you up? Lets see: Name, address, original receipt, UPC code, store name and address, etc. Mess one thing up and you're out your money. I'm sure we can all contribute by complaining to any and all government and private consumer groups... let them know how we feel about REBATE RIP-OFFS.
Posted by KCtheWizard on 2007-01-19:
I have been doing a large number of reabates for 2 years. The majority of them have come in with no problems. However, I have had a problem with symantec nearly every time I have submitted a rebate request. Usually they claim that I did not submit the POP (UPC). I have proof that I did, because I tape it to the top of the form and then scan it in - and keep the image. They have a new scam going (or at least their rebate handling company). I got a postcard last week saying that said the rebate was rejected because it was "Missing Purchase Location". Since the rebate form was printed out on a CompUSA register, has "CompUSA" all over the back of it, and has the store number, location, name, date of purchase, etc all printed on the top of it, this was clearly NOT a legitimate rejection.

I was very irritated at having to spend the time to call, punch in lots of numbers, and wait for a representative. They "made the request valid" after I explained about the printing on the rebate form. This was so obvious a ruse, that I believe it is - or should be - illegal. Today I got ANOTHER card for another Symantec product with the exact same "reason" given.

Bottom line - rebates work, but you have to be willing to do thet work of keeping meticulous records (I use excel) and copies of all materials submitted (I even scan the envelope and keep the PO receipt). I WOULD like to find some way of punishing a company though, for the kind of thing they are doing with the current rejection "scam".
Posted by overloaded on 2007-11-04:
this company is awful they must be stopped from fouling up computers and not responding to complaints.
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Poor customer service
Posted by Chuck123 on 06/07/2007
MINNEAPOLIS, MINNESOTA --

I've been a customer of Symantec for over 3 years, and I'm so frustrated with their service I could scream.

On June 1 I tried to upgrade on-line, and I was not able to do so (even though I entered the correct product key number directly off the package from 2006). I called Symantec customer service, and waited on-line for 10-15 minutes. Then the customer service agent was not able to record the information correctly. My name is not was not spelled correctly in a subsequent email ("Chak" vs "Chuck") and that's likely why he was unable to process my valid credit card number provided at the time we placed the order on the phone. I received an email notice six days later, with a statement that the order would be processed 8 days after my check is received in the mail (is that prompt customer service?)

Perhaps Symantec has outsourced their customer service operation? When I called, I reached someone with limited limited English and customer service skills.

McAfee will be my choice from now on. I'm no-longer repeat customer.

     
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Posted by Pomona Guy on 2007-06-07:
This is why I switched to Apple.
Posted by poppapia on 2007-06-08:
Symantec is a dinosaur, and will soon be extinct.
Posted by lobo65 on 2007-06-08:
I got rid of Norton, and now use Kaspersky anti-virus. It's a little pricey, but excellent.
Posted by Anonymous on 2007-06-08:
Ditto what Poppapia says. The management at Symantec has their heads so far up their own a^^'s they have no clue what's going on anymore. Symantec is being run from India by a bunch of idiots.
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Problems and unable to uninstall etc
Posted by Patelwho on 06/19/2007
Don't use Norton 360!!! I installed the new Norton 360. All of a sudden, I couldn't access the home page of my ISP. I spent over 12 hrs. on phone with RoadRunner, Dell and my cable company. No one could fix the problem. Finally, after 3 hrs on phone with Microsoft, they determined it was Norton 360. We tried to remove it - impossible. I had to call Symantec (waited 42 minutes on hold) who spent another few hours uninstalling, then downloading a free trial version of Norton Internet Security 2007. When I tried to get updates to Norton 2007 - message said my "subscription had expired." So I called Symantec again - they took control of my computer and it took over an hour to resolve. Reps were very helpful, but their product causes too many problems -- will use another vendor next time. Symantec service is horrible....you have to search to find a phone number which is 1-877-832-2810. They want to charge you - but I said "No - your product has bugs, and you have to fix it!" They did.

     
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Posted by adzidek on 2007-06-19:
I agree, Norton stinks; actually, I don't use any antivirus that I can't disable. Programs that sit in memory are resource hogs, and often cause problems. I imagine in your case it was a firewall configuration issue. BTW, doesn't it cost like $80/hour to have Microsoft diagnose a problem for you?
Posted by outcast471 on 2007-06-19:
Try Advast It' Free and updated on a daily basis been using for 2 years now and love it. Just google Advast
Posted by outcast471 on 2007-06-19:
as far as firewall i use sygate. again i enjoy some of the funtion and it is also free, and it will allow you back trace pings
Posted by Anonymous on 2007-06-19:
Norton has become a nightmare to anyone using it. It reduces your PC's processor by 50% and kills it's memory. A utility like CCleaner (Crud Cleaner) will clean up the install mess Norton makes. Symantec is a company gone out of control, management is clueless and customer service is being run by a bunch of idiots in India. STAY AWAY from Symantec / Norton, IT WILL wreck your computer.

http://www.ccleaner.com

Last updated on 16th May 2007 New
Over 65 million downloads!!!

CCleaner is a freeware system optimization and privacy tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. But the best part is that it's fast (normally taking less than a second to run) and contains NO Spyware or Adware! :)
Posted by Anonymous on 2007-06-19:
superbowl – Good info and thanks for the link. You're certainly a wealth of information. I appreciate your contributions!
Posted by lobo65 on 2007-06-19:
I hate Norton too. I had it installed on my computer, but it dragged the system so bad that I uninstalled it, and got Kaspersky Internet Suite. It's pricey but good. The only problem I have is that I can't delete a stupid Norton file that Windows keeps trying to install every time I boot up. I've deleted every file of theirs I could find, but it won't let me delete this last one. I've tried using Adaware SE Personal, and Spybot, and still no luck. I'll try that CCleaner, and see if it helps. I hate Norton!!
Posted by Anonymous on 2007-06-19:
lobo65, CC should clean it for you, let us know how it works out. I have had great luck with the utility.

Stew. it's a great utility and will really speed up your PC. You won't believe how much crud is on your PC till you run CCleaner.
Posted by lobo65 on 2007-06-19:
Thanks. I'll try it when I get home from work.
Posted by lobo65 on 2007-06-20:
It didn't get rid of the file, but it's still a handy program to use.
Posted by overloaded on 2007-11-04:
norton 360 the worst experience ever on this computer. for four hours they had my computer under there control and installed 360. After which nothing worked properly almost total disaster.
Contacting them is impossible the company should be put out of bussiness. many others have had similar problems with them in all areasShould any good atty,s want to start a suit against them, I would contribute.
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StarStarStarEmpty StarEmpty Star
You don't get $30 on Norton's $30 rebate
Posted by Golfer1939-birdie on 05/31/2013
DALLAS, TEXAS -- I purchased Norton 360 internet security because it had two $30 rebates in the form of VISA debit cards. While registering the cards, I discovered that there will be a $3.00 a month maintenance fee on each card until the card's balance is $0.00. This information was not previously disclosed. So much for a $30 rebate. If you don't blow it fast, there's no telling how much less than $30 you will realize. If you try to find a Norton person to discuss this rip off, lots of luck. Shame on you Norton!
     
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Posted by trmn8r on 2013-05-31:
Is there any harm in using the card in the first month to avoid the fees eating into the balance? That way you would indeed receive $30.
Posted by Old Timer on 2013-05-31:
Check out the rules for the state you are located in. Gift and rebate cards are not allowed by law to charge fees to delete the balance in any way shape or form in California. People went to the state and complained when their gift and rebate cards were hit with all kinds of fee's that made the cards worthless very quickly. It's called breakage and retailers love it, just as much as people that lose the cards and never redeem them.
Posted by Buddy01 on 2013-06-01:
Old Timer, the same is true in CT.
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Poor customer service
Posted by Muchannoyed on 11/03/2009
My Norton Internet Security for up to three computers was automatically renewed in the spring of 2009 with a new expiration date of March 29, 2011. I downloaded it to two computers. Four months later, I began to have problems with my DSL. A computer technician I retained diagnosed the problem as the Norton software and replaced it with Viper. The problem disappeared. I then replaced one of the computers with a laptop that I use primarily for travel. I decided to use Norton Internet Security on it as I had 18 months left on my subscription. I could not access my account because my number was said to be invalid. That despite the fact that I have a written confirmation with that account number, the expiration date, and the coverage for 3 machines. I tried for days to reach customer service, but could not get into "chat," the only option the Website offered. When I did finally get through, it was told after a dozen exchanges that I could not get partial refund after 60 days. But my payment was for a subscription that was only partially used. The company has not only lost a customer, but I am on a mission to get the word out that one should avoid dealing with it.
     
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Posted by Anonymous on 2009-11-03:
YOU are the one who replaced the software with another security. You do not get a refund on a program you have used for half the subscription. It is not their fault you changed.

What you should have done was asked them for a code to add the software to another computer since you were already paying for the service.
Posted by PepperElf on 2009-11-03:
join the military
get Norton antivirus corporate edition for free.

and no i'm not kidding. they handed it out on CDs in one of my military computer classes.

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The auto protect feature of Anti Virus component of said software
Posted by Sentinel on 09/22/2007
The Auto Protect feature of the Anti Virus component of Norton Internet Security 2007 software no longer functions. The information obtained from the Symantec web page is insufficient to enable me to turn on said feature.
     
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Posted by Anonymous on 2007-09-22:
Get that junk off your PC ASAP. Symantec will take a good PC and make it a worthless paperweight. Symantec has become one of the most dangerous products you can run on your PC.
Posted by Anonymous on 2007-09-22:
I've been pretty happy with AVG antivirus, and it's free.
Posted by MRM on 2007-09-22:
Please listen to superbowl and PirateWithParrot, as they are both good advice.
Posted by Anonymous on 2007-09-22:
I must agree with all on this subject.
Posted by dude in lude on 2007-09-22:
AVG free FTW!!!!1!
Posted by moneybags on 2007-09-22:
That junk will make the computer crash! Avoid at all costs!!
Posted by DebtorBasher on 2007-09-22:
Yup...I agree with moneybags...when I called for tech help on my computer...he said, "before we do anything, do you have any Norton software on your computer"...well, yes I had their Anti-Virus progam...he said that's what was causing the trouble and most of the issues people call them on for help all stems from Norton Software...he told me to just uninstall it ... I did and never had a problem since.
Posted by Anonymous on 2007-09-22:
Not to mention, I've heard (though I don't know) that it's a memory hog.
Posted by Nohandle on 2007-09-22:
I have Nortons and added my comments to someone's complaint a while back. What I found out, the hard way, was when I renewed my subscription I selected the top of the line everything covered edition and the two year subscription at that. After all, it was a good price for all the features.

Lo and behold I had the biggest mess you ever saw over here. I couldn't get on most of the websites I had before, everything was blocked, and as I said I had a mess. For me it took a tech to remove my super duper edition and put the basic, no support, edition back on. He told me they had nothing but problems with that newer edition.

My system works nicely now and I hesitate to change anything, but I will advise anyone who decides to renew his subscription to make certain he selects the bottom of the line. It will state "no support" on the website, but hey they didn't provide telephone support to begin with.
Posted by MRM on 2007-09-22:
That is correct, PWP, Norton is a memory hog. That piece of sh*t will slow down your productivity, thats fo sho!
Posted by jktshff1 on 2007-09-23:
If you have read this far and haven't removed Norton, it's almost too late!
Posted by DigitalCommando on 2007-09-23:
Norton acronym: (N)ot (O)perating (R)ight, (T)urn (O)ff (N)ow
I like AVAST better than AVG, it's free also, has a nicer GUI, and does a much more thourough scan when its set on it's maximum setting.
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Poor Customer Support
Posted by Revkennedy on 07/22/2007
Symantec's Live Updates gave me 2 uploads. Then I couldn't access the web unless I disabled Norton.

Then I noticed that there was a $9.95 for a 30 minute talk with a tech. That was pure crap. It was their upload that caused the problem. So I took the free e-mail deal that takes about 2 days for a reply.

And when I got the reply from some guy with more letters in his name than once through the alphabet I knew I was ultimately screwed. I mean after months of trying to get something resolved with "New Dell Computers, Inc" I knew I was doomed.

Sure enough. After a couple of e-mails, and not getting anywhere I filed on-line with the BBB in Cupertino, CA where Symantec is located and with the Attorney General of CA.

The day after the BBB acknowledged my complaint I got a call from an AMERICAN ... Holy CRAP . . . they still had AMERICANS working in customer service. What's the chance of that nowadays! So I have a phone conference set up with the fellow. He's on their "executive" tech problem team. I guess that's reserved when they get a call from the BBB and the Attorney General.

Sounds like a great guy, but I have to say, I've got 115 days left on my subscription . . . then it is "Sayonara, Symantec" and I'm going with my ISP's recommendation for a product whose phone calls to techs are FREE as are most products I found out. They had warned me about Symantec. Now I know.

     
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