Symantec Corporation - Page 2

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Shoddy Product-Pay For Support From Day 1
Posted by on
I have used Norton products for several years. I renewed my subscription to Norton 360 Premier Edition as a two year contract on Jan. 25, 2009. After running the latest update (I have the system set for automatic updates) the program told me that the computer was infected with a virus that needed "manual assistance" to fix. The Norton website gave me detailed instructions on what to do. After following those instructions, the virus was still detected.

I checked the Symantec website for info on the virus. The website stated that they are aware of the virus and the latest update would fix the problem. NO, IT DOES NOT.

I contacted "Customer Support" via the website. I felt like I was in a used car lot, where the person I was chatting with had only one capability. Charge me $100.00 and then send me to a technician who might fix the problem.

Where is the disconnect here?

1. Norton did not detect and remove the virus
2. Norton is aware of the virus
3. Norton claims the latest version of the Update will detect the virus (IT DOES NOT!!!)
4. Norton tech support is a scam to collect money to fix problems that Norton is aware of and claims that their software will protect your system from

Anyone want to guess what I believe this product and company is?
     
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madconsumer on 02/08/2009:
great review. can you let us know the virus that was detected?

very helpful.
jktshff1 on 02/08/2009:
Good review. I just pulled norton off my new 'puter and put McAfee on.
old fart on 02/08/2009:
Why does anyone pay when you can get AVG for free..?
DebtorBasher on 02/08/2009:
I deleted all Norton programs from my computer when an HP Tech told me they mess up the computers. He told me Norton is usually the problem when people call in for help, so now that is the first question he will ask when someone calls in. When I told him, I had Norton's anti-virus, he had me uninstall it and my problem was solved. When so many people and techs know that Norton is screwing up computers, why are they allowed to continue selling their products? I haven't had any problems with my computer since he had me uninstall it. Well, no problems other than the ones I cause myself.

Good review!
old fart on 02/08/2009:
What AV program are you using now basher?
DebtorBasher on 02/08/2009:
That's Basher with a Capital "B"!
Now, ask me the correct way!
Soaring Consumer on 02/08/2009:
I knew that Norton is a resource hog but I never knew it was this unreliable. Voted helpful.

I use Kaspersky and I have never had a problem. It is more expensive but it is worth it as updates are released every few hours.
Anonymous on 02/08/2009:
All Norton is good for anymore is making paper weights out of computers, STAY AWAY from Norton. The FREE version of AVG works just fine for just about anyone. (VH)
Anonymous on 02/08/2009:
Yowza! I have Norton and haven't had any problems yet. Should I get rid of it? I don't really use mycomputer much (primarily email, paying bills and downloading music). There are so many options to choose from out there, howz a person supposed to pick wisely?
Anonymous on 02/08/2009:
CJ, you're one of the lucky ones. Don't fix it if it's not broken.
Anonymous on 02/08/2009:
Are you sure it's a virus? Many confuse the actions of a Trojan or worm as that of a virus. Scan your PC with an anti-malware pack such as Malwarebytes. It's free.
DebtorBasher on 02/08/2009:
I use Webroot...
madconsumer on 02/08/2009:
I use avg pay for internet suite with firewall.
Anonymous on 02/09/2009:
I have always had problems with anti-virus programs because they are all loaded with ad-ware. That's how they convince you to upgrade or buy their latest product. Think about it! They wouldn't make any money if they worked. I don't use nothing but the basic and have a fast relatively smooth operating system 99% of the time. If I think a virus is trying to load I quickly turn off my computer then restore it right away to a previous day. Listen to me! Virus protection is Adware.
Anonymous on 02/09/2009:
I love AVG free.
Carlytoes on 02/09/2009:
What are you crazy ? I've had Norton 360 since the beginning of time on 3 PCS, nothing but praise for these people, I have contacted them via phone and on line and my problems were solved in a profesional way, this company is rated as #1 in the world for a reason and its not "crapy service"... Hp pre loads Norton on all their PCS so I don't see how HP was bad mouthing them when you called. that's crazy talk...
BokiBean on 02/09/2009:
I wonder if it was Smitfraud.
Starlord on 02/09/2009:
carly, Db is a member who has been here since I first logged on. You I don't know. I have also had many people and computer techs inform me that Norton is not thew whiz-bang thing you think it is. And FYI, it will turn an expensive puter into a great boat anchor. victim, I am not surprised you have that nickname, with that attitude. A good security program does not conatin adware, but prevents adware from infecting your computer. I have never seen anyone who could think and act fast enough to stop a virus attack. People without a good security program are called,,,guess what? VICTIMS!
decco on 02/10/2009:
I stopped using Norton & Symantec products years ago. Yes, Norton does come preloaded onto some computers because the software maker has cut a deal with the computer manufacturer. I've found that Norton causes more problems than it solves. Keep in mind that there isn't a software program out there that can stop 100% of all viruses, trojans, & worms. Not possible, as they are created faster than the AV programs can keep up with them. So, use at least two. I've used AVG for the past several years, and find it to be an outstanding program that works seamlessly with my computer, and I back that up occasionally with Trend Micro Housecall, and if I feel the need for a firewall I will download ZoneAlarm, both free, and both excellent programs.
I've know too many computer tech's who won't touch Norton with a 10 foot pole, it's nothing but expensive trouble.
Carnut on 02/10/2009:
The exact same thing happened to me yesterday with Norton. Then on my son's laptop I think NORTON put the virus in there. It only came exactly at the time the subscription was running out. I will NEVER purchse that software again.
shell0527 on 02/11/2009:
I've had my own problems with Norton. I will NEVER use them again. Sorry to hear about your difficulties.
ok4now on 03/23/2009:
I used McAfee for several years and it worked well with no problems. About two months ago I was unable to get any updates, automatic or manual. Contacted tech support. What a nightmare! Just to talk to someone takes an hour. They just sent me numerous emails from their help file which did not address the problem. Paid $30 for remote access.(We fix it or you don't pay.) They still were unable to fix it and I wasn't charged. Gave up and deleted the software. Read many glowing reviews, especially from PC Magazine about how great Norton 360 was. Number one rated. Purchased it from BJ's at a good price. After installing it I noticed it really slowed down my computer. Norton advertises how lite it is, B.S. It's still a system hog. Scans were slow with many false/positives. Returned it to B.J.'s without a problem. Purchased Zone Alarm Security Suite. What a difference! They use the Kaspersky antivirus which they tweak to their specifactions. No system slow down, highly accurate fast scans, highly configurable for the most protection and fast updates. If you're not happy with Norton try Zone Alarm. They offer a 15 day free trial. Very easy to delete if you don't like it.
Vivian on 06/19/2011:
Agree 100%! Installed new N360 Premier Edition 2011 which will not give me spyware/anti-virus!
And...you can't get any live human help!
Enough wasted hours on my part...Norton be gone...neither I, my many friend or colleagues will be using your porduct
EVER AGAIN!!
bob on 03/18/2013:
norton just stole $128 and messed up my computer.
Keith on 04/07/2014:
I had the identical experience as Bob in late 2013 - - when I downloaded a new update to my Norton 360 program, my computer was infected and Norton refused to clean up their mess and instead charge me $200 to identify and remove the virus. Additionally, in March 2014, the auto renewed my subscription. I immediately called them to cancel the subscription and get a credit for the renewal amount. Norton said they would credit me, but they did not do so! Now I have to spend more time getting my credit reimbursement through my credit card company. Norton is a BAD company! Move onto someone who is ethical and reliable.
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Symantec Money Machine
Posted by on
As a former reseller of Symantec Products I am ASHAMED to have ever recommended, sold or heard of Symantec!!!! The technical support is shocking if not nonexistent, even as a dealer and reseller you are treated as an irritation and given the run around speaking to at least 30 people on each time you call all of whome say they are unable to help you and you MUST call again and choose option x.

Our latest and LAST dealing with them involves Symantec Backup Exec System Recovery Server 8, for 4 months we had an open case as the Software supplied does not work!!! After 4 months they asked us to download a newer version which fixed all the problems, so far not great but problem resolved. Not quite, 2 months on the new software stoped working as the Trial has expired!!!!!!

Well after half a day of calling support, sales, sales brother, supports mother, and about 77 other departments the final answer is you need to buy the new version in order for the software to work?? No matter how many time you tell them you have purchased the software already the answer is the same, send more money, buy the new version, also buy a new support contract (for just $400.00 extra) and we will look at your problem.

NO Symantec, we will NOT send any more money, we will NOT BUY any more Symantec Products, we will NOT SELL any more and we will NOT SUPPORT your products any more, you don't support us. There are real products out there with great support where the helpdesk is not in India and the you are not transferred from department to department.

WARNING TO EVERYONE DO NOT BUY SYMANTEC PRODUCTS, EVER!! If you do you will be very disappointed and have to buy something else to replace it that works.

Tell all your friends, Symantec is DEAD, no longer mention that name in public, they had a good run but Symantec Service has left the building. R. I.P.
     
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Anonymous on 11/19/2008:
You forgot, Symantec will turn most PC's into paper weights. Very poor product and wosre customer service.
Soaring Consumer on 12/15/2008:
Agreed. I would definitely go with Kaspersky. Their software is light on the system and updates are provided several times a day. Not to mention that it is free to upgrade to the latest version if you have software that is two versions old.
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Symantec Customer Service
Posted by on
I had a rogue program, later identified as a misleading application on my computer which is "protected" by Norton 360 with up-to-date Norton Antivirus.

I called Symantec, talking to technicians in India and the Philippines. First they wanted to charge me $99 for something their program is supposed to protect me from. Finally a supervisor gave in and said a technician would call within 24-48 hours and fix the problem at no charge.

72 hours later, I called back and got a supervisor, this time in India. After going around about what was promised, he said he would put me through to Customer Relations, and would NOT put me on hold. I think I would still be waiting for the call transfer if I hadn't finally hung up.

Symantec, get your act together. Stop outsourcing. put solutions to know problems on your updates or let us know how to prevent such problems BEFORE they occur. Right now, I consider you to be a company without honor. How can we possibly trust your products if you do not live up to your word.

If you have to, hire these people who develop these ugly programs. They seem to be ahead of the game and ahead of your technicians.
     
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lobo65 on 11/06/2008:
I used Norton in the past, but am a lot happier with the Kaspersky Internet Suite. Of course I haven't had to use their customer service yet though, so I don't know if it is good or bad.
Sugar_02 on 12/16/2009:
I used "Webroot" and I did thought about "Kaspersky" b/c several of my friends and family have it. It seems that both programs are good consumer buy in's. Just remember Symantec is not to be trusted one bit! Everything is outsourced and they are not trained tech's.
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Symantec/Norton Rips off Consumers and Has No Customer Service
Posted by on
GLENS FALLS, NEW YORK -- Symantec/Norton (one name must be an alias!)has to be the worst company around. I have the feeling their "customer service" is really non-existent. I downloaded and paid for a security system for my PC on January 27th, 2008. The subscription was to run through Feb. 3rd, 2009. On April 18th, I started getting notices that my Symantec/Norton function was due to be renewed. Thus started my quest to contact Symantec/Norton to straighten out the problem. Forget it. It is such a scam...I am going further with my complaints, and posting negatives and warnings about this company everywhere I can...I hope they get out of business. The website is inactive, the emails are all form responses from a place called "digitalriver" ---it is like they are in a river!

They gave me a website address that didn't exist...I will never buy another Norton or Symantec product again. I was amazed (when I got to your site)at the number of complaints about this company, but I think we need some solutions...they should be shut down and not allowed to do business on the ISP's.

I was never for regulation of the internet, but it is companies like this that will force regulation to happen. Boycott Symantec/Norton, and for those about to choose a security system, do yourself a favor, and don't get Symantec/Norton!
     
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apond on 04/22/2008:
Download AVG Antivirus for Free. I have been using it for years. Works Great!
http://free.grisoft.com/
MRM on 04/22/2008:
I agree with "Apond" that AVG is an effective anti-virus program.
Anonymous on 04/22/2008:
If you want to really screw up a good running PC put Norton products on it. As stated above you will find much safer security products out there than Norton to use. I can't count how many PC's we have had to clean Norton off of just so the person could use the PC again. (VH post and info)
Anonymous on 04/22/2008:
I was a Norton user ten years ago. I thought their products were overpriced. Now, with so much excellent freeware or shareware available, I'm surprised Norton still has a market. I am assuming most of that market consists of 1) companies that simply re-order out of habit, or 2) novice PC users who jump on Norton for its name recognition.
MRM on 04/22/2008:
People who uses Norton or McAfee are nOObs.
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Symantec/Norton crashed my hard drive
Posted by on
LAKE MARY, FLORIDA -- On July 19th I received an email from Symantec alerting me that a program for internet security that I had purchased and installed on my computer had not yet been activated. In the email they provided a link to go to and download and activate the program.

I did that and followed the instructions. During the download a message appeared alerting me that I would have to call a technical for assistance, which I did.

I was obviously directed to the call center in India for the technical assistance. I was on hold for 63 minutes until a technician finally answered. After another 58 minutes with him, he finally told me that he could not help me and would have to transfer me to someone else. I was on hold for over 48 minutes and the someone else wasted another 45 minutes only to tell me he could not help and that he would have to transfer me to someone else. In the process of transferring me, the connection was cut and I had to call back.

When I called back I had to hold another 73 minutes until someone answered the phone and following his instructions my computer finally crashed and could not be rebooted. He then told me that he would have to transfer me to someone else with higher skill levels and that person spent the next hour trying all sorts of things to get the computer to respond and finally said that he could not help and that it was not a Symantec problem but the manufacturers problem and I would have to get in touch with the manufacturer of my computer. I asked to speak to his supervisor and I was cut off.

I called back and demanded a supervisor and after 58 minutes a supervisor came on the line and said that she had read the technicians reports on the ticket number and that she could not help me and that the problem was not a Symantec issue, rather an issue of my computers manufacturer and I should call them for assistance. When I tried to protest and explain that my computer had been functioning perfectly until I followed the instructions in an email sent to me by Symantec for a Symantec product she said that she would not be able to help me and said there was no one else with whom I could speak.

I called the computer manufacturer and luckily found a technician who was able to identify the problem. Unfortunately, whatever the Symantec program and technicians did caused a problem with the operating system on my computer and the only solution was to do a hard disc recovery operation which caused the loss of three years worth of work stored in my computer, all my files, client data and work papers.

I lost over $900 in consulting fees yesterday alone because I was tied up with Symantec trying to resolve the problem they created, plus a loss of more than $3,000 in additional consulting that I have scheduled for Monday but with the loss of the data will take me at least a week to recreate and therefore I can not provide the consulting services my client needs for Monday.

It will take at least a week to recreate enough of the data files that were lost in order to be back in a position to perform my consulting work and I will definitely lose some clients as I will not be able to recreate the data they provided and once I have to request it again, they will move to another consultant to work with.

Today, as if to rub salt in my wounds, I get an email from Symantec indicating that the reports show that my problem was resolved and asking me to fill out a customer satisfaction survey.

My offices are in a building that Symantec has 4 floors of people and no one there knows who to refer me to about this issue and no one there could provide any assistance despite the fact that one of the floors is a technical service group.

This company does not merit any confidence and I would advise anyone dealing with them to be very careful.

Sincerely,

Sam
     
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Anonymous on 07/21/2007:
Was it a Dell PC? I have read that Dell and Symantec don't play well together. Neither will take any real responsibility on the problem. Since you are in business and rely heavily on the stored data you ought to run a backup every day. Buy a small thumb drive and copy the data files before you leave work. And take the drive with you, don't leave it. If your drive crashes again at least you will have the data safe.
GWbiker on 07/21/2007:
Do not even think of installing Symantec/Norton onto a MAC with OSX.
Starlord on 07/22/2007:
JayD beat me to it. I could not have said it better if I had tried. For anyone to have a business and fail to back up his work on a regular basis is sheer insanity. You have no one to blame but yourself. When they told you the problem was not with the software, but with your computer. you should have shut it down that instant until you could have a tech from your PC's maker to go through it with a fine tooth comb. This seems to be a case of malfunction between keyboard and chair.
Anonymous on 07/22/2007:
Well JayD and starlord, I think you are being a little uppity there and I don't believe either one of you are competent enough to judge this person as you did and I think you should say you are sorry for being such loud mouths!

Vigilante17; Symantec/Norton used to be a pretty good product but they have gone way down hill since they joined MS. With that and all the different software, cards and just computers in general even if you back up all your stuff some times you can’t get it back anyway. CD’s go bad, get messed up, hard drives do have a short lifetime and even DVD go bad just from sitting around. I don’t know what the answer is but I agree you got ripped. Thanks for the review and good luck to you.
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Norton Anti-Virus
Posted by on
I am developing a conspiracy theory that Symantec has been taken over by Dick Cheney and the Bush administration. Only something that radical can explain why a culture of incompetence pervades what used to be a good company with a solid product. I give you the anecdotal evidence, which of course is all you need for a good conspiracy theory.

EXHIBIT A: The company that can't build it right.

If you have a product with a subscription-based revenue stream, like Norton Anti-Virus, you'd want to make it easy and painless to renew subscriptions, right? Also, you'd want to minimize the cost of support calls by making the whole renewal process easy to understand and relatively fool-proof to implement, right?

Here’s where it begins to get interesting. Symantec actually did the opposite of what is logical, leading me to suspect that it is a branch of government rather than a for-profit company.

I was using a version of Norton Antivirus for the Macintosh I bought last year when I got a pop-up message saying my subscription would expire in a month. I went to the web site, fumbled around Symantec's poor site navigation, and found the way to renew the subscription online. Rather than simply renew NAV, I opted to upgrade the product, Norton Internet Security, and downloaded it. I followed the directions, and registered the product, but was surprised when, the next day, I got another message saying that my subscription was expiring, and would I like to renew? I also got the option to enter a subscription code and make everything right.

“Surely,” I thought, “I must have a subscription code.” After all, I paid for their product. There must be something on Symantec’s site that tells me how to find the subscription code. Nooo.

Finally, out of desperation, I made a support call. Actually, I made a couple of them. One tech rep suggested I de-install Symantec completely, then re-install. “Been there, done that,” I told him. Actually, I did more than that. When it didn’t work the first time, I manually (and painfully) discovered the loose flotsam and jetsam of the Symantec product, left over after you de-install. You’d be surprised at the rag-tag job of de-installation it does. I didn’t expect this from a company that actually looks for such odd bits of code as evidence of malware.

So, here’s the thing. The product that blurts out non-useful information; the web site that leads you in circles, swirling around and around; the description in the Users Manual that simply fails to describe anything, the grossly inaccurate screen shots that show how to get the product code; and the baffled representatives who don’t seem to understand what is going on—all of these point to a magnificent “pyramid of incompetence.”

Connecting the dots, other "pyramids of incompetence" include the Guantanamo Bay detention system and the Federal Emergency Management Agency, suggesting the same architect is behind all of them.

EXHIBIT B: The company that can't communicate.

* See Exhibit A.
* Since their web site doesn’t actually explain anything, and you have to make a support call to a human who doesn’t actually know anything, we have what I call “The evil loop of non-communication.”
* Finally, there’s the issue of “When I say ‘rebate,’ I actually mean something else.” (See Exhibit C)

Connecting the dots, we have the Bush Administration example: "When I say 'war', I really mean 'peace.'" (George W.) Need I say more?

EXHIBIT C: The company that counts on consumers being idiots.

First, let me start by admitting that 'I am a fool.' Not only did I not get their product to work upon download, but I paid good money for the boxed product, thinking it must actually contain all of the information I need to make the thing work. I became an even bigger fool when I read the Users Manual, believing it would provide more useful information, and made additional support calls.

So, if I'm an idiot, why do I believe Symantec counts on people like me for revenue?
* See Exhibits A and B
* When we plumb these depths, we find legal twists as intricate as a knot of Calabi-Yau space, found in Symantec's rebate approach. Here's how it works. First, get people to buy your product by promising them a Big Rebate. Then (and Symantec is not alone here) put in a lot of fine print when you actually open the box, and make it really complicated to get the money. Finally (and this is where Symantec achieves either the apex or nadir of marketing, depending on your point of view) give people the rebate in the form of a credit card. Add more fine print saying that if you don't use the card they will deduct fees on a continuing basis.

Connecting the dots, this last touch seems to bring it all together. The same people who worked out the Symantec Rebate are obviously the ones who advised us that the Vice Presidency is an independent branch of government. Q.E.D.

Having exposed this major conspiracy, please excuse me while I run and hide from the 'Men In Black.'

-- J.M.

P.S. After one final support call and many angry messages, I finally found someone at the Symantec support desk who just gave me the subscription code. I hope that Symantec has the good sense not to fire him. But then, I'm an idiot. What do I know?
     
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adzidek on 07/04/2007:
WOW. That's a fantastic review. I voted you very helpful.
Anonymous on 07/04/2007:
I think this review is too full of sarcasm to be helpful.

Anonymous on 07/04/2007:
I don’t think it was Dick Cheney and the Bush administration; it takes to much thinking for them to come up with that. I think it must be Wal-Mart and the NG&L Chamber of Commerce.
Noneill on 07/04/2007:
Agree with emt_c.
jktshff1 on 07/04/2007:
Lidman, don't forget the collection agencies and the prison telephone companies
zonibrat on 07/05/2007:
Wow! J.M. spoken like a true politician...round & round we go! 0:)
Symantec leaves much to be desired, but only when the customer base drops off enough to impact profits will CS or anything that affects consumers be scrutinized,if then! Change software like so many of us have or intend to do.
Anonymous on 07/05/2007:
Kaspersky Anti-Virus works the best. Detected virus and mailware that Symantec or Trend failed. Lower CPU drain and faster scan engine. I can run game with Over-clock CPU and video card with no problem. Symantec and Trend tend to crash during mid-game. I have to shut them off during game play. Both also locks up browser sometimes.
poppapia on 07/05/2007:
Lidman, I agree. I also agree with the poster's message in that Symantec is a crappy product now, which is unfortunate, because they used to be very good.
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Computers Crash
Posted by on
350 ELLIS STREET, CALIFORNIA -- Norton Utilities 15 was installed on two different computers to give them a tune up. Before running the program, both systems functioned properly. After running Utilities, both computers crashed - fragmenting Windows. The data on one computer is now unrecoverable. Besides useless telephone assistance from India, Norton will offer no other support or help to remedy the situation.

     
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Old Timer on 08/04/2011:
Perturbed Patron, this all sounds about right for Norton products. Norton should buy-out The Geek Squad. Together they will make nice book-ends out of most everyones PC's. Norton products should come with HUGE warning signs that Norton is about to trash your PC right before your eyes.

Thanks for the review and further warning about Norton and the house of horrors they seem to be running.
MissLeopard83 on 08/04/2011:
Really? That's horrible! I have Norton Internet Security 2011 on my laptop with the Windows 7 OS. Never had any problems with it. I just installed it on our desktop too since the antivirus ran out on that as well. Never had any problems with it either. The antivirus seems to be better than past systems.

I hope that you can find a way to rectify the situation.
jktshff1 on 08/04/2011:
Try free Microsoft Security Essentials
I ditched Nutin (sic) years ago. Heck McAffe is better than that
At Your Service on 08/04/2011:
I'm a computer technician and one of the first things I suggest to any client is to not have a Symantic / Norton package installed.
ok4now on 08/04/2011:
Here we go again. Have a computer problem? It must be caused by Symantic / Norton. In the past their software was bloated, slowed your computer and did cause problems. Fast forward. I've tried all of the big names and Norton has given me NO problems. This is now a greatly improved product. It is now streamlined with a very small footprint. It works in the background with NO system slowdown. I have had numerous problems with Web-Root & McAfee. In comparison they don't offer the same protection as Norton.
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Complaint procedure
Posted by on
I have just read a review concerning Symantec crashing a persons computer, it was like listening to myself, I feel sorry that someone else is being maltreated by this company however I feel a bit better knowing that I am not on my own. Here in the UK I have not had a lot of consumer problems but companies like Symontec will eventually destroy all our credibility in the Internet shopping scene. Other retailers should gang together & stop them from ripping people of. Symantec do not have a complaints procedure in fact they do not seem to recognise the word, their people are just taught to be condescending & polite in the extreme. It is sickening.
     
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Norton Anti-Virus Seems To Be Messing With My Start-Up Of My Computer And I Have To Constantly Download Updates I Already Have
Posted by on
I needed to take my Dell desktop in for repair to Best Buy, aka, Geek Squad after purchasing it only 15 months previously. It could not start up, and after 6 weeks of trying to find the source my motherboard needed to be replaced. It seemed to work fine till I purchased and downloaded Norton Internet Security Software after just a couple of days. I removed it and reinstalled but now my computer is once again out of service which requires me to be without it again for how long I do not know. My sister also was told she has a very nasty virus that Norton told her would cost an additional 100 dollars to clean from her computer. Norton did detect the downloader virus yesterday from my computer and cleaned it, but as I said, now the computer is dead again. There may be two different problems but I wonder if anyone else has had these type of issues with Norton.

Of course I was silly to purchase it anyway as I just recently found out I get McAfee free for being a Comcast customer. I have also been told that Norton is not recommended by computer savvy people.
     
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Anonymous on 06/08/2009:
Norton is a very dangerous product, It makes nice door stops out of most of the PC's it's installed on. There are a number of free and much less expensive solutions out there like AVG and others. Getting Norton off your PC then doing a good registry clean up will go a long ways in fixing some of the problems you have.
Anonymous on 06/08/2009:
AVG is excellent.

Soaring Consumer on 06/08/2009:
Norton and Mcafee are junk.

I highly recommend Kaspersky's Internet Security Suite, it is the best on the market.

You may have to clean format your hard drive and reinstall Windows to make the computers work again.
DisputeTheCharges on 06/08/2009:
I’d dump Norton and go with VIPRE Antivirus or BitDefender since they are the two best antivirus programs on the market right now.
Anonymous on 06/08/2009:
Everyone loves to say what they use is the best. So, I went looking at Top Ten Reviews and here are the results:

#1 BitDefender Antivirus
#2 Kaspersky Anti-Virus
#3 Webroot Antivirus
#4 G DATA AntiVirus
#5 ESET Nod32
#6 ParetoLogic Anti-Virus PLUS
#7 AVG Anti-Virus
#8 Vipre Antivirus + Antispyware
#9 F-Secure Anti-Virus
#10 Trend Micro

There you have it! What I find amusing is Norton and McAfee the two most advertised products out there did not even make the top ten list. We use the ParetoLogic products and AVG but I am going to take a closer look at BitDefender now as it got a strong 5 out of 5 rating.


Summary:

BitDefender is nearly everything you’ll want in easy-to-use, highly-effective antivirus and antispyware software. When BitDefender upgrades their tech support and improves their uninstall utility, they will have a nearly perfect product.

BitDefender received the “TopTenREVIEWS Gold Award” as the top antivirus software for its consistent high performance in protecting your computer, ease of use and installation. BitDefender is highly effective and offers trememdous value without making a dent in your pocketbook. For superior performance, protection, and price, we recommend BitDefender Antirvirus 2009.
ok4now on 06/12/2009:
I am also a Comcast customer who tried McAfee because it was free. Like everything else in life you get what you pay for. McAfee looked pretty but is not a serious contender if you want real security. If you don't want to pay for this here is your best choice. Get AVG Anti-virus and the Zone Alarm Firewall. Both are excellent and beat most of the pay suites. They are stripped down versions that don't offer "the bling" of the paid version but offer rock solid security and protection. It's still free and much better than McAfee that Comcast is offering. I have tried numerous paid versions of security software. Very frustrating when doing a rating search. What is rated # 1 on one site is now rated # 7 on the next. You can't make an informed intelligent decision. They just want your money and will claim anything to get it. This has been my personal experience. I'm not trying to sell you anything. Norton is highly rated when it works. It's still a system hog and difficult to delete if you don't like it. Can cause many problems. WebRoot, very good but they have a serious problem with updates. I paid for remote assistance and their tech still couldn't get updates for their product. Rather than beat your ear with more bad experiences let me tell you what did work. Tne Zone Alarm Security Suite. Z.A. uses the Kaspersky (Russian) Anti-virus which they tweak to their specifactions. Updates are fast and it blocks Everything. They offer a free 15 day trial. If you hate it (you won't) it's very easy to delete and you have lost nothing. Give it a try..
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Norton Symantec HP Mobile
Posted by on
Norton Symantec HP Mobile www.myord.com

If you are charged CANCEL it within 60 days.

DO NOT Touch this virus software if it comes with your computer. They will charge you without your permission. By registering your laptop possibly?

This is the second time I've bought an HP computer and both times I end up with a Norton Software charge that I have not approved. $59.99 this time.

Once I realized I'd been charged, it was too late to be reimbursed. AVG is free with no hassle whatsoever and one of the top performing online virus detectors.

Remove Norton Symantec immediately or have someone do it for you.

Norton is really slick, 60 days or they keep your money even though I did not use their software.

If HP continues to use this low-down company I will not buy another Hewlett-Packard computer.

I've also told Costco the same. Costco has more clout.
     
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User Replies:
Anonymous on 03/09/2009:
How did they get your credit card number? Registering a laptop or any PC has never required a credit card number, at least not in my experience.
madconsumer on 03/09/2009:
norton is bloat ware, and is a resource hog.
Soaring Consumer on 03/09/2009:
I am thinking what is happening is that the person buys an HP computer directly from HP which has a pre-installed Norton trial, then HP is giving the customer's credit card information to Norton so it can charge for a subscription.

If this is what they are really doing, I suggest bringing this unscrupulous practice to the attention of the Office of the Attorney General, the Better Business Bureau, and the Federal Trade Commission.
jktshff1 on 03/09/2009:
I purchased a little hp for a backup. 1st thing I did was delete all things related to Nuthin' ie Norton.
Anonymous on 03/09/2009:
There is slick freeware that you can download named PCDECRAPIFIER. It removes all the adware and nagware that comes installed on new PCs.
old fart on 03/09/2009:
Ken.. how well does that work on an older 'puter.."
Anonymous on 03/10/2009:
How did myord get involved? They process credit card transactions and provide software downloads as well. Might be well worth the time to contact them.
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