First of all I moved to Norton 360 and I could not get 2 out of 3 computers I licensed to update the program definitions. Customer support was useless. Re-install and if that don't work re-install again ... read full review3 Replies - Latest reply on 05/17/2008
After 7 weeks Symantec still haven't been able to install their Package on my computer. This is a free upgrade that they had offered me and till now have had 10 of their technicians in India work on my computer for a while then they just log off and promise to get back to me.
2 Replies - Latest reply on 04/02/2008Add reply
Fortunately I've kept the names of all of them and intend writing to the Company and let them know exactly what I think of their product.
They've also gone and uninstalled various s/w packages and just F....d my computer.
Snubbed by Symantec
OXNARD, CALIFORNIA -- Several months ago the motherboard fried on my desktop PC. After replacing the motherboard and re-loading the OS (Microsoft XP) I attempted to load Norton AV-07. The software informed me to contact Symantec ... read full review4 Replies - Latest reply on 11/09/2007
LONDON -- After struggling with Norton anti virus for 18 months I finally attempted to uninstall it. It was causing my computer to rapidly churn out windows pages from time to time. It was taking 15 minutes ... read full review5 Replies - Latest reply on 09/26/2007
Purchased renewal of Symantec Norton Internet Security 2007 update product. Unable to update the product after purchase. Unable to get support response in the 48 hrs as promised on line. No response for online chat when trying to get assistance.
2 Replies - Latest reply on 10/25/2007Add reply
Order no. 9517452292
Poor Customer Support
Symantec's Live Updates gave me 2 uploads. Then I couldn't access the web unless I disabled Norton.
Then I noticed that there was a $9.95 for a 30 minute talk with a tech. That was pure crap. It ... read full review
I am developing a conspiracy theory that Symantec has been taken over by Dick Cheney and the Bush administration. Only something that radical can explain why a culture of incompetence pervades what used ... read full review8 Replies - Latest reply on 07/05/2007
Not all of my 5 users anti-virus software runs out on the same day and up until now I have got 5 full years (60 months) of protection. However from last year Symantec have changed the system so that they all run out on the same day. Therefore I got 12 months, 5 months, 5 months, 3 months and 2 months.
8 Replies - Latest reply on 06/18/2007Add reply
That's 27 months instead of 60!
Poor customer service
MINNEAPOLIS, MINNESOTA --
I've been a customer of Symantec for over 3 years, and I'm so frustrated with their service I could scream.
On June 1 I tried to upgrade on-line, and I was not able to do so (even though I entered ... read full review4 Replies - Latest reply on 06/08/2007
I purchased Norton SystemWorks a couple of years ago, expecting to be able to use the product without interruption. Now I am told by Symantec that they will not allow me to reactivate the product on ... read full review5 Replies - Latest reply on 07/09/2013
Symantec Customer Support
CALIFORNIA -- I have worked in IT for over 20 years and I have never seen a company's tech support and customer care deteriorate as badly as Symantec. Anyone considering a corporate product such as Backup Exec (formally ... read full review3 Replies - Latest reply on 04/26/2007
Symantec’s Day Of Torture
This is a copy of my email sent 3/7/07 to a "Manager" at Symantec. Currently, there has been no response.
Yesterday, I spent 12+ hours either speaking to or “waiting” to speak with “Sam”, “Patrick”, ... read full review2 Replies - Latest reply on 05/04/2007
I'm devastated! After years of believing that Symantec was the cream of the crop in antivirus software, they let me down in a big way. When I got my new computer, I ordered Norton AntiVirus 2007 first ... read full review6 Replies - Latest reply on 05/11/2007
NOT KNOWN -- My vote for "worst customer service of the decade" goes to Symantec. Over the course of two weeks I was bounced around from one 800# to the next, six in total, but could never get a satisfactory answer to my problem because I was always on hold listening to a recording about "our usual fine service". Emails? Forget it - they don't answer them. Because their system couldn't identify my produce serial number I couldn't renew a subscription and was forced to buy a new (3 computer) package. Then, when I tried to download the new product to a second computer their system once again could not find the new serial number. They are literally forcing me to spend $209.85 instead of $49.95 but I can't endure any endless sessions being put on hold. I would appreciate a recommendation for another anti-virus company.
New Symantec "Scam"
Symantec has started issuing a Debit Card instead of a check for its rebates. Aside from the need to treat it as a Charge Card, even when it says "Debit", the outrageous useage fees if it is not used ... read full review15 Replies - Latest reply on 08/14/2007
Questionable Rebate Offers
ALABAMA -- Beware the Symantec (Norton) System Works 2005 combined offer of a $30 rebate on the basic software plus the $30 upgrade offer. The kicker is that one must submit the UPC code from the newly purchased ... read full review1 Replies - Latest reply on 05/19/2006