I have just read a review concerning Symantec crashing a persons computer, it was like listening to myself, I feel sorry that someone else is being maltreated by this company however I feel a bit better knowing that I am not on my own. Here in the UK I have not had a lot of consumer problems but companies like Symontec will eventually destroy all our credibility in the Internet shopping scene. Other retailers should gang together & stop them from ripping people of. Symantec do not have a complaints procedure in fact they do not seem to recognise the word, their people are just taught to be condescending & polite in the extreme. It is sickening.Add reply
The online and phone customer support is a maze.
1 Replies - Latest reply on 01/29/2010Add reply
I tried to cancel an auto renewal charge that appeared on my card.
I navigator the online site to get a customer support “Priority Id”. The online site said the expected wait time was 1 minute (The actual quote was, ”We answered our last call in 1 minute.”).
I waited 50 minutes and gave up.
I think I'll just have AMEX challenge the charge instead of wasting my time with this again.
I recently downloaded Norton anti-virus 30 day (free) trial. In the terms, it said that after the 30 day trial that my debit account would then be charged for the service. That's fine, but the very next day the money was taken out of my account causing my account to over-draw. So I ended up paying the $40 plus $35 to my bank because of this product. What a great way to treat new potential customers. I paid $75 for the trial download. I also wrote to their customer service about this and haven't received a reply. I would strongly suggest going with a different product than this.4 Replies - Latest reply on 01/29/2010Add reply
Symantec is a Scam
I'm so happy to hear that I'm not the only one who has had a tech from symantec crash my machine. I have had two crashes since I purchased Symantec a year ago. It has cost us over $600 to repair the ... read full review6 Replies - Latest reply on 01/10/2010
Poor customer service
My Norton Internet Security for up to three computers was automatically renewed in the spring of 2009 with a new expiration date of March 29, 2011. I downloaded it to two computers. Four months later, ... read full review2 Replies - Latest reply on 11/03/2009
2 Replies - Latest reply on 03/23/2009Add reply
Symantec although large, may Win a few battles, but sadly, will lose the battle.
Poor support polices, huge tax lawsuits, and deficient software will soon drain their resources and the resulting loss in customer base will ensure they do not have replacement revenues.
I went with Microsoft One Care because of superior service and software. Pure and simple.
This sloppy, resource heavy, failed software needs serious attention. They will require a major cash infusion for a rewrite and the only place get it is to suck more money out of an unsuspecting investor group.
Why are you annoying me with demands for renewal of my security coverage with you, while I am paid up till Oct.25-09. I am getting fed up with you!!! Please stop bothering me. Or I will change to another company.
2 Replies - Latest reply on 02/27/2009Add reply
I purchased Norton 360 about 5 weeks ago. I've used Norton Security software before and had no problems, but NOT this time! Nothing but problems from day one. When I purchased Norton 360, I also purchased ... read full review5 Replies - Latest reply on 01/11/2009
Symantec Money Machine
As a former reseller of Symantec Products I am ASHAMED to have ever recommended, sold or heard of Symantec!!!! The technical support is shocking if not nonexistent, even as a dealer and reseller you are ... read full review2 Replies - Latest reply on 12/15/2008
We recently had to upgrade from Backup Exec Version 8 to Version 12.
1 Replies - Latest reply on 07/15/2008Add reply
The IT Manager was hesitant of upgrading, as there had been massive problems with upgrading to Version 10 which eventually got axed.
"It will be fine" I told him. My God was I wrong.
As an IT professional I have never had to deal with such a horribly managed company. Even after 6 months, our Backup Exec 12 software is still not working correctly due to continuously being issued incorrect Installation Keys.
It got to the point where the Upgrade process was so complex and mixed up by Symantec that we had to involve the Distributor from whom we got the software off. 3 months he has been working with Symantec to get us 11 License Keys.
This is not a joke, this is real... unfortunately.
Symantec Portals and processes are so tied up with trying to prevent piracy and copyright infringement that they have made it too hard even for the IT professionals to get what they require.
Stay clear of Symantec and Backup Exec.
The worst company I have ever seen, and I have seen some real shockers!
First of all I moved to Norton 360 and I could not get 2 out of 3 computers I licensed to update the program definitions. Customer support was useless. Re-install and if that don't work re-install again ... read full review3 Replies - Latest reply on 05/17/2008
After 7 weeks Symantec still haven't been able to install their Package on my computer. This is a free upgrade that they had offered me and till now have had 10 of their technicians in India work on my computer for a while then they just log off and promise to get back to me.
2 Replies - Latest reply on 04/02/2008Add reply
Fortunately I've kept the names of all of them and intend writing to the Company and let them know exactly what I think of their product.
They've also gone and uninstalled various s/w packages and just F....d my computer.
Poor Customer Support
Symantec's Live Updates gave me 2 uploads. Then I couldn't access the web unless I disabled Norton.
Then I noticed that there was a $9.95 for a 30 minute talk with a tech. That was pure crap. It ... read full review
I am developing a conspiracy theory that Symantec has been taken over by Dick Cheney and the Bush administration. Only something that radical can explain why a culture of incompetence pervades what used ... read full review8 Replies - Latest reply on 07/05/2007
Not all of my 5 users anti-virus software runs out on the same day and up until now I have got 5 full years (60 months) of protection. However from last year Symantec have changed the system so that they all run out on the same day. Therefore I got 12 months, 5 months, 5 months, 3 months and 2 months.
8 Replies - Latest reply on 06/18/2007Add reply
That's 27 months instead of 60!
Symantec’s Day Of Torture
This is a copy of my email sent 3/7/07 to a "Manager" at Symantec. Currently, there has been no response.
Yesterday, I spent 12+ hours either speaking to or “waiting” to speak with “Sam”, “Patrick”, ... read full review2 Replies - Latest reply on 05/04/2007