I was notified by Symantec that they were going to "automatically renew" my subscription. If I didn't want the automatic renewal I should go to a specific website and click on the "Do not Renew" button. Well, problem is that the "Do Not Renew" button doesn't exist! So I responded to their email saying I did NOT want to renew my subscription. Naturally that email, and subsequent emails sent to Symantec, were ignored.
Today I found out that they charged my credit card so now I have the pleasure of contacting my credit card company and going through the motions of removing that charge from my card. The problem is that I think their product is decent, it's just their business practices that are questionable!
I have just read a review concerning Symantec crashing a person's computer. It was like listening to myself. I feel sorry that someone else is being maltreated by this company. However, I feel a bit better knowing that I am not on my own. Here in the UK I have not had a lot of consumer problems but companies like Symantec will eventually destroy all our credibility in the Internet shopping scene. Other retailers should gang together & stop them from ripping people off. Symantec do not have a complaints procedure. In fact they do not seem to recognize the word. Their people are just taught to be condescending & polite in the extreme. It is sickening.
I needed to take my Dell desktop in for repair to Best Buy, aka, Geek Squad after purchasing it only 15 months previously. It could not start up, and after 6 weeks of trying to find the source my motherboard needed to be replaced. It seemed to work fine till I purchased and downloaded Norton Internet Security Software after just a couple of days. I removed it and reinstalled but now my computer is once again out of service which requires me to be without it again for how long I do not know.
My sister also was told she has a very nasty virus that Norton told her would cost an additional 100 dollars to clean from her computer. Norton did detect the downloader virus yesterday from my computer and cleaned it, but as I said, now the computer is dead again. There may be two different problems but I wonder if anyone else has had these type of issues with Norton. Of course I was silly to purchase it anyway as I just recently found out I get McAfee free for being a Comcast customer. I have also been told that Norton is not recommended by computer savvy people.
Norton Symantec HP Mobile www.myord.com. If you are charged cancel it within 60 days. Do not touch this virus software if it comes with your computer. They will charge you without your permission. By registering your laptop possibly? This is the second time I've bought an HP computer and both times I end up with a Norton Software charge that I have not approved. $59.99 this time.
Once I realized I'd been charged, it was too late to be reimbursed. AVG is free with no hassle whatsoever and one of the top performing online virus detectors. Remove Norton Symantec immediately or have someone do it for you. Norton is really slick, 60 days or they keep your money even though I did not use their software. If HP continues to use this low-down company I will not buy another Hewlett-Packard computer. I've also told Costco the same. Costco has more clout.
So, my 'protected by Norton' laptop contracted a horrible virus. I contacted Norton for help and they pressure- sold me a $99 package where a 'technician' gains access to your system remotely and removes the virus. They assured me that it would be fixed to my liking before the process was complete. Well, four hours later, my system was inoperable! I tried to contact them via online chat and telephone chat for hours, constantly being booted off, put back into the endless queue, or giving some half-witted 'excuse'.
I even scheduled a call from them one evening... Which, surprise, never came! I did this for four days straight and finally took my laptop to a local repair shop who told me that the virus was still there! So, a week later, I am still fighting with them to get my money back... Just today, I was transferred to three various reps when I went online to get a refund. Are they kidding?? Horrible software, horrible company, horrible customer service. Avoid at all costs!!
I bought Norton 360 in July and installed it on my two computers. In December, one of my computers got "hijacked" by a bot that sent out over 400,000 emails a day. I only learned of the security breach because my ISP shut down my service. Norton technical support was no help. They could not understand my problem and kept telling me that the problem was with my ISP. I went with another security provider, OneCare, and they solved my problem. When I returned Norton 360 to get my money back they refused because it was passed the six month refund period. Stay away from Norton 360.
I kept encountering problems while trying to update my Norton Antivirus program. Symantec suggested contacting their consumer service dept. which I did. After three separate attempts the technician asked to take control of my computer which she assured me would be perfectly safe. One and one-half hours later, with no progress I suggested that I could find a different supplier. She requested fifteen minutes to make one last attempt. Unfortunately I agreed.
I then saw folders flying across my screen and some were erased. In short order I found that I could not even get on the computer. The reason, it turned out, was that she had completely erased my hard drive. The manager who responded to my complaint (after I found the problem) offered me a one year free subscription to one of Symantec's products. Given that I have now spent approximately $2,000 to recover my data and purchase a new computer I feel that his offer was a bit insufficient.
We recently had to upgrade from Backup Exec Version 8 to Version 12. The IT Manager was hesitant of upgrading, as there had been massive problems with upgrading to Version 10 which eventually got axed. "It will be fine" I told him. My God was I wrong.
As an IT professional I have never had to deal with such a horribly managed company. Even after 6 months, our Backup Exec 12 software is still not working correctly due to continuously being issued incorrect Installation Keys.
It got to the point where the Upgrade process was so complex and mixed up by Symantec that we had to involve the Distributor from whom we got the software off. 3 months he has been working with Symantec to get us 11 License Keys. This is not a joke, this is real... unfortunately.
Symantec Portals and processes are so tied up with trying to prevent piracy and copyright infringement that they have made it too hard even for the IT professionals to get what they require. Stay clear of Symantec and Backup Exec. The worst company I have ever seen, and I have seen some real shockers!
NOT KNOWN -- My vote for "worst customer service of the decade" goes to Symantec. Over the course of two weeks I was bounced around from one 800# to the next, six in total, but could never get a satisfactory answer to my problem because I was always on hold listening to a recording about "our usual fine service". Emails? Forget it - they don't answer them.
Because their system couldn't identify my product serial number, I couldn't renew a subscription and was forced to buy a new (3 computer) package. Then, when I tried to download the new product to a second computer their system once again could not find the new serial number. They are literally forcing me to spend $209.85 instead of $49.95 but I can't endure any endless sessions being put on hold. I would appreciate a recommendation for another anti-virus company.
Although Norton Symantec has a very strong presence for antivirus and firewall software, there are a number of areas where Norton has compromised options and flexibility of their product. These include 1) inability to set scan to manual with live update in manual mode, inability to notify when updates are available; 2) a far too complex process of maintaining and/or setting up VPN network connections; 3) the computer operates even slower with the new Norton 2007 software than with previous versions.
4) Unethical early subscription renewal practices (if you renew when they first start sending alerts, you will lose the time remaining on your existing account); 5) difficult and/or expensive access for tech support service; 6) no readily identifiable customer means for contacting Norton by email.
Regarding #2 above, there has never been an issue setting up VPN network connections with the XP wizard they provide, nor was it ever an issue with previous Norton versions I have had. I'm sure the software design folks, who are quite smart, know about these issues and their unethical renewal practice. The tech service rep in India I was IM-ing with did however, did offer apologizes.