Symantec/Norton Rips off Consumers and Has No Customer Service
GLENS FALLS, NEW YORK -- Symantec/Norton (one name must be an alias!)has to be the worst company around. I have the feeling their "customer service" is really non-existent. I downloaded and paid for a security system for my PC on January 27th, 2008. The subscription was to run through Feb. 3rd, 2009. On April 18th, I started getting notices that my Symantec/Norton function was due to be renewed. Thus started my quest to contact Symantec/Norton to straighten out the problem. Forget it. It is such a scam...I am going further with my complaints, and posting negatives and warnings about this company everywhere I can...I hope they get out of business. The website is inactive, the emails are all form responses from a place called "digitalriver" ---it is like they are in a river!
They gave me a website address that didn't exist...I will never buy another Norton or Symantec product again. I was amazed (when I got to your site)at the number of complaints about this company, but I think we need some solutions...they should be shut down and not allowed to do business on the ISP's.
I was never for regulation of the internet, but it is companies like this that will force regulation to happen. Boycott Symantec/Norton, and for those about to choose a security system, do yourself a favor, and don't get Symantec/Norton!