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Taco Bell - Page 2

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185 Reviews & Complaints

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Disappointed
Posted by Hvacman06 on 11/11/2013
NEW MILFORD, CONNECTICUT -- I'm on the road a lot and like Taco Bell and usually get great service. Every time I go through New Milford I stop and give them another chance but I'm always disappointed. The same thing every time they either don't have cup, hot sauce, soft taco shells or like today out of cinnamon delights. If you go through the drive threw and get any item wrapped in the bag your lucky because you usually have to rebuild the item after waiting 10 minutes. The biggest gripe is that when you walk to the front door your greeted by at least two employees blowing smoke at you from there cigarettes. Sorry guys but never again
     
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Employed
Posted by Lisayenger on 11/08/2013
MTSTERLING, KENTUCKY -- I'm an employee here at the Taco Bell in Mt Sterling. Often I am a register person. Last night I got a phone call on my day off telling me that the manager was passing around a video to other employees showing them that I took money out of the register and putting it in my pocket. I couldn't understand why I wasn't even confronted with the situation or questioned. I wasn't even given a chance to defend or explain why I done such a thing. I couple days before I had told my manager that a man left his change. I also told him the man came back to collect it. They do not show all the video they are showing the part that makes me look like I'm stealing.

Though pulling money out the register is not policy there is no correct policy when changed is left. We are not allowed to be over or under. This night in question my drawer was not even short. I was so ashamed of this I could not even bring myself into work, I feel if they don't trust me I don't want to work there anyway.
     
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No More Volcanoes
Posted by Suzanne_mcdonell on 10/16/2013
They got rid of the only thing I like there, the volcano menu!
     
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Bad Service
Posted by Bloodwolf62719 on 10/14/2013
CAMDEN, DELAWARE -- It seems that almost every time I go to my local Taco Bell/KFC half my order vanishes. This most recent time I ordered(among other things) a Nachos Bell Grande(Just that, not a combo) and 12 cookies(which they had in stock, I could see them) and didn't get either thing. Several times before I've gotten ripped off unless I had a small order but recently it was getting better so I neglected to check my entire order while in the building. It wasn't until I got home that I realized my folly but it's honestly not worth the time and gas to go back out for those two items. This is the last time I'll go there though as I'm tired of paying for more then I get.
     
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Surprising Service!
Posted by Cindyhamm7425 on 08/06/2013
INMAN, SOUTH CAROLINA -- I stopped in for a quick dinner on my way home from work. Let's be honest, fast food chains aren't known for customer service, and the people are usually unfriendly and unhappy. Which is why I was surprised to hear a cheerful voice in the speaker. She was polite, well spoken, and had a SMILE on her face. She was my FIRST good experience at a fast food chain EVER! Her name was Kelvin. I have no idea if Taco Bell will ever see this post, but I hope they do, and I hope they recognize her. I work in the customer service industry, so I'm sympathetic to mistakes, but most drive thru employees come equipped with a crappy attitude and rolling eyes. I NEVER write reviews. This is the first time in my life that I felt compelled to say something, and all I can say is Kelvin was awesome!
     
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Time to Get Service
Posted by Alta.chris on 07/14/2013
This store (#016130) is the worst Taco Bell you will ever go to. Avoid it and drive to another one. It will take a half hour for a small order. Two people working entire store, and one of the two is at the front taking orders! The worst ever!
     
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Mismanagement/Poor service
Posted by TnelsonNC on 06/16/2013
MADISON, NORTH CAROLINA -- June 13, 2013, I arrived at Taco Bell, gave my order. There was only 1 employee working the cash register, preparing the food, and taking orders from the drive thru. This guy was by himself. There were 2 employees outside taking a smoke break. The single employee took my order, failed to take the payment for it, the proceeded to take the order from person behind me, and failed to take his payment as well.

This single employee had to prepare the food orders, and also take orders from the drive thru. It was a very long wait, since this poor guy was doing everything alone. Finally, I asked what cost for my order. In confusion, the employee charged me for the order from customer behind me. We had a discussion about charging me the wrong cost, plus I received the wrong order. I left the food on the counter and I will not be back to that location.

I think if three people are working, only 1 of them should be on break, not 2. This is very poor management, especially for a Saturday night.
     
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Posted by Chaparrita on 2013-06-16:
Employees are allowed breaks, but you're right, it should be one at a time if they are busy and understaffed.
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No Honest Employees
Posted by Xraychick123 on 06/10/2013
STOCKTON, CALIFORNIA -- I left my phone in a Taco Bell restaurant I don't live far and was back within a half hour I realized phone was gone. My husband GPS my phone and it gave location of the Taco Bell. The manager denied phone was there did not offer to look in office did not once ask any employee there just was quick to keep saying not there....clearly a lie GPS is pretty accurate. Managers name was Jirea she said only her and another employee was there when clearly I saw her talking to someone else in office. Then later I text phone asking please return person text back saying they bought my phone from someone at Taco Bell..... These are the kind of employees you have working for you and there were no other customers in the dining area....think you should expect more integrity from your employees
     
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Posted by DebtorBasher on 2013-06-10:
It could have been another customer that was there at the time you left your phone. You should have used your Husband's phone and dialed your number to see if you could hear it ringing anywhere in there. If you have the GPS to locate it...try it again and see what location it is in, now that the person who had it, isn't at Taco Bell anymore.
Posted by DebtorBasher on 2013-06-10:
Also, report it stolen with your provider and cancel so they are not charging up your bill.
Posted by MRM on 2013-06-10:
With the right app, you could activate "screaming audiable alarm" so that you can locate your phone.
Posted by fja1981 on 2013-06-10:
Why didn't you call the police? A similar incident occurred in my town. The victims called the police and showed the GPS evidence. The police conducted a search and found that a restaurant customer had stolen the phone.
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No Flavor
Posted by on 06/04/2013
Just an observation but why do I have to use ten packets of taco sauce to get anything near a palatable taste from these things?

Yuck!!
     
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Hate the New Rice ..= Boring
Posted by Kimatlancome on 05/31/2013
ALL -- I only order Chicken Burritos . The Spanish rice ( original rice) gave a lot of flavor . The new white cilantro rice is boring, lackluster and blah . I will not, I repeat NOT BE RETURNING TO TACO BELL . :( sad because I really enjoyed those burritos . It was a treat for me . I know I'm not the only one who feels this way . Why do away with a good thing ? I'm sure less chicken burritos are sold now .at least my 12 a year . Used to be the Best ! Now they are the WORST !
     
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Posted by Chaparrita on 2013-05-31:
The only thing I order from Taco Bell is the 7 layer burrito. But no more, since the rice changed. I agree, the new rice has no flavor. The Spanish rice was very good in the burrito. I guess this is how they save money since its the same rice they use in their cantina rice bowls.
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