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Talk America


8 Reviews & Complaints

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Extremely poor customer service
Posted by Candyd on 12/05/2009
CORAL SPRINGS, FLORIDA -- I was ripped off on a cell phone by this boost mobile contractor store located in a plaza. Tried to return phone ten minutes later and they refused. Owner lied, mislead me on the product and overcharged me. He cursed me out in front of my son and it was just horrible customer service. I didn’t stoop to his level, just wanted my money back. After all, the phone didn’t have the features he said it did. Still refused to do anything but yell and cursed constantly. I don’t want the same thing to happen to you. Email, for details.

     
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Posted by Anonymous on 2009-12-05:
I dont think I would ever purchase a phone and contract through any company other than the phone company itself. Those little island phone places are just shady to begin with. Of course he's not going to let you return the phone. He just made a sale from you. Those 3rd party phone places are for suckers.
Posted by candyd on 2009-12-06:
Actually the store isn’t a island store, its a contractor of boost mobile. The owners are a franchise of boost mobile also known as Sprint / Nextel . Only thing is Boost mobile doesn’t offer contracts. Its month to month , pay as you go. The owners are Caucasian, red necks. They have no respect for themselves or anyone. They made more than just a sale, they ripped me off and lied to me about the phone.
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Unable to repair, continued to bill, then tried to overbill
Posted by GaGrits on 09/26/2006
GEORGIA -- Talk America did some upgrades in our area which killed our Caller ID. We were forewarned but they were unable to restore it. After 5 weeks of numerous phone calls, the same "suggestions" for us to try over and over, and sending a worker to our house (where it was determined the trouble was not at location), and continuing to pay for the feature while doing without, we changed providers. Talk America thereafter attempted to collect on service AFTER our account was switched over, and representative who called us about it was extremely rude and actually stupid (failure to understand their own practice of billing ahead for monthly service). Problem with charges we did not owe was ultimately "silently" resolved and we received no apology for any of the trouble.

(Once service provider was switched, caller ID immediately started working again.)
     
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Posted by familytravel on 2006-09-26:
I had Talk America for YEARS...and then I switched to ATT. I found Talk America charges to be VERY expensive! Get out if you can. Good luck
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TSR Fees
Posted by Michaelp on 10/02/2004
SOUTH CAROLINA -- Has anyone else seen the "TSR administration fee" increase from zero 2 years ago, to $1.95 one year ago, to $9.95 this month? That is a 500% increase this year! Well, I have and it seems the fee may not be what is implied by the name. All of this fee may not have been those authorized by the state. I believe that TalkAmerica is really increasing the monthly fee and disguising it with this term. BEWARE.
     
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Unlimited Plan is great...
Posted by Desmirage on 07/30/2004
I'm sorry a prior reviewer had a bad experience with TALK AMERICA. I have had very good luck with this company. They've always been informative and pleasant. Perhaps, I asked all the right questions before I accepted them as my long distance carrier. Honestly, I prefer almost anyone to BellSouth, let me tell you.

Better luck next time.

     
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Deceptive Business Practices of Talk America
Posted by Bee Cee on 06/30/2004
OMAHA, NEBRASKA -- ====
J.D. Power and Associates lists Talk America as number one in customer service. I no longer trust the opinion of J. D. Power and Associates. Talk America intentionally mislead me regarding the services that I would receive if I signed up with their service. When I called to ask them why didn't they honor what I was told by their customer service person, they said they didn't know anything about it and did not keep a tape recording of the matter. I immediately cancelled the service after only 6 DAYS (5-14-2004 until 5-19-2004). Talk America now states that I owe them $20.00 for 6 days of service. Essentially, there are 31 days in a month so, according to Talk America's calculation, a customer is charged $20.00 per every 6 days of service or $100.00 per month. This is not the amount I agreed to pay when I signed up for Talk America's Service. I have learned my lesson. I will never switch to an OFF-BRAND phone service again.
     
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Posted by queenkim on 2004-07-10:
TALK AMERICA I NEVER HEARD ABOUT THIS COMPANY BEFORE UNTIL DURING A CONVERSATION WITH A CUSTOMER. I AM CURRENTLY AN OUTBOUND/INBOUND SALES REPRESENTATIVE FOR ATT CONSUMER WHICH OFFERS BOTH LOCAL AS WELL AS LD SERVICES TO CUSTOMERS ALONG WITH OTHER BUNDLED PACKAGES. AS AN INFORMED SALES REP. SHOULD BE I AM VERY UP TO DATE IN REGAURDS TO COMPETITORS PLANS AND RATES. SO WHEN A CUSTOMER QUOTED ME 42.95 PER MONTH FOR ALL OF THIER PHONE SERVICES LOCAL AND LD UNLIMITED WITH AT LEAST 3 CALLING FEATURES I WAS AMAZED I IMMEDIATELY LOOKED THEM UP TO MAKE SURE THAT THEY WERE NOT MISLEAD SURE ENOUGH THAT IS WHAT TALK AMERICA'S SITE READ. AS ALL ATT SALES REPS. ARE TRAINED, INTEGRITY IS WHAT SELLS, IF YOU CAN NOT BE HONEST THEN DO NOT WASTE YOUR TIME WITH THE INITIAL SALE. NO SENSE IN WASTING THE CUSTOMERS TIME AS WELL AS MY COMPANIES MONEY. I THEN TOLD THE CUSTOMER THAT I WOULD GET BACK IN CONTACT WITH THEM WITH IN A MONTH AFTER THEY HAD RECIEVED AT LEAST ONE BILL. THIS WOULD HELP ME AS WELL AS THEM SEE WHAT ALL OF THE CHARGES CONSISTED OF SURE ENOUGH THE BILL WAS RIGHT AT SEVENTY DOLLARS. HOW? YOU MAY ASK CAUSE AS YOU KNOW MOST OF WHAT PHONE BILLS CONSIST OF IS TAXES AND SURCHARES. STILL CONFUSED? HERE IS THE BEST WAY TO EXPLAINED IT... ALL COMPANIES ARE REQUIRED TO CHARGE THESE SURCHARGES BUT EACH SURCHARGE IS DIFFERENT STILL REQUIRED BUT HAVE A RANGE OF WHICH THE COMPANY IS ALLOWED TO CHARGE. FOR EXAMPLE 8% IS THE LEAST AMOUNT THAT IS REQUIRED UP TO 11% DOES NOT SEEM LIKE THAT MUCH BUT IT ALL ADDS UP VERY QUICKLY BASED ON THE SURCHARGES AND THE AMOUNT OF YOUR BILL. BOTTOM LINE WHEN YOU ARE SPEAKING TO A SALES REPRESENTATIVE GET WHAT THE RATES ARE AND THEN WHAT THEY ARE WITH ALL TAXES AND SURCHARES. YOU WILL DEF. SEE WHAT I AM TALKING ABOUT. MAKE SURE THAT YOU SAY ALL CAUSE THERE IS LINE CHG. SOME COMPANIES CHG 2 AND DIAL TONE CHG AS WELL AS TOUCH TONE ASK THESE SPECIFIC QUESTIONS AND MAKE SURE THAT THIS GOES WITH IN THE PACKAGE THAT THEY ARE PRESENTING TO YOU. WHEN COMPARING EXACT PLANS WITH DIFFERENT CARRIERS JUST GET THE BOTTOM LINE AND LOOK AT THE BOTTOM LINE OF YOUR CURRENT BILL AFTER TAXES. ALWAYS TAKE THE TIME TO GET YOUR CURRENT PHONE BILL. THIS WILL MAKE THE SALES REP. GO OVER EACH CHARGE. WHAT YOU DO NOT ASK CAN HURT YOU!!!! DO NOT BE AFRAID TO ASK QUESTIONS IF THE REP. IF CONFIDENT IN WHAT THEY ARE SELLING THEY WILL NOT MIND GOING OVER EVERY LITTLE DETAIL. IF THEY SEEM LIKE THEY DO NOT HAVE THE TIME THEN THEY ARE PROBABLY TRYING TO PULL ONE OVER ON YOU.
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Unethical Company - DISHONEST! kept charging after cancellation
Posted by on 10/20/2003
Talk America long distance (got it through AOL as a member) is one of the most deceptive companies I have ever witnessed. I had service with them for 3 years, and then about a year ago I stopped receiving my monthly billing statement via email from them which is when the problems began. Talk America began using deceptive tactics to add extra charges to my account, which was automatically billed to my credit card without any breakdown of the charges. I started to get suspicious once my bills began to be a little higher than usual. Finally, after a half an hour of trying to find my statement online, which used to be sent via email to me and was once easy to find online, I discovered I was being charged a larger monthly fee for service than I used to be charged. They never even notified me that it had increased. And my July statement said that I owed $17 in taxes and fees alone, although the prior month it was $11. I emailed Talk America asking why it was $6 higher one month than the other, and they never returned my email question. So I called them, and all they said was that it was the government, not them. And they wouldnt do anything more about it. Then the next month the monthly fees were back down to $11!!! Why was it going up then down? Strange, taxes dont change like that!

Because my monthly fees were changing from one month to the next, I didnt trust Talk America and cancelled my service for the next billing cycle, which Bell South handled. On my Bell South Statement it said they cancelled service at the end of the billing cycle, like I had asked. But then Talk America charged me on my credit card for the next month even though I had cancelled it and had written proof from Bell South. So I called Talk America again, and the rep said she couldnt do anything about it. That Bell South notified them 3 days after the next billing cycle started, so they had to go ahead and charge me for the entire next month. Then I spoke to a manager, and she said the same and was extremely unhelpful, as well as difficult to understand. I think she should go back to grammar school. Even after I told her I had proof in writing it was shut off on the appropriate date, she still wouldnt credit me. They were firm about charging me an entire monthly fee for only 3 days of service (even though I wasnt supposed to have service those 3 days and never even used it).

So I called BellSouth, BellSouth said they indeed notified Talk America on the appropriate date (last day of the billing cycle), called Talk America AGAIN, to tell them, and I was FINALLY CREDITED as I should have been all along. Thanks BellSouth for following through on your end. I would not recommend Talk America; its a dishonest company. Theyre deceptive and their customer service is terrible!
     
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Unethical Company - DISHONEST! kept charging after cancellation
Posted by on 10/20/2003
Talk America long distance (got it through AOL as a member) is one of the most deceptive companies I have ever witnessed. I had service with them for 3 years, and then about a year ago I stopped receiving my monthly billing statement via email from them which is when the problems began. Talk America began using deceptive tactics to add extra charges to my account, which was automatically billed to my credit card without any breakdown of the charges. I started to get suspicious once my bills began to be a little higher than usual. Finally, after a half an hour of trying to find my statement online, which used to be sent via email to me and was once easy to find online, I discovered I was being charged a larger monthly fee for service than I used to be charged. They never even notified me that it had increased. And my July statement said that I owed $17 in taxes and fees alone, although the prior month it was $11. I emailed Talk America asking why it was $6 higher one month than the other, and they never returned my email question. So I called them, and all they said was that it was the government, not them. And they wouldnt do anything more about it. Then the next month the monthly fees were back down to $11!!! Why was it going up then down? Strange, taxes dont change like that!

Because my monthly fees were changing from one month to the next, I didnt trust Talk America and cancelled my service for the next billing cycle, which Bell South handled. On my Bell South Statement it said they cancelled service at the end of the billing cycle, like I had asked. But then Talk America charged me on my credit card for the next month even though I had cancelled it and had written proof from Bell South. So I called Talk America again, and the rep said she couldnt do anything about it. That Bell South notified them 3 days after the next billing cycle started, so they had to go ahead and charge me for the entire next month. Then I spoke to a manager, and she said the same and was extremely unhelpful, as well as difficult to understand. I think she should go back to grammar school. Even after I told her I had proof in writing it was shut off on the appropriate date, she still wouldnt credit me. They were firm about charging me an entire monthly fee for only 3 days of service (even though I wasnt supposed to have service those 3 days and never even used it).

So I called BellSouth, BellSouth said they indeed notified Talk America on the appropriate date (last day of the billing cycle), called Talk America AGAIN, to tell them, and I was FINALLY CREDITED as I should have been all along. Thanks BellSouth for following through on your end. I would not recommend Talk America; its a dishonest company. Theyre deceptive and their customer service is terrible!
     
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Posted by on 06/16/2002
Talk America
2704 Alternate 19
Palm Harbor Florida 34683-2639

To Whom It May Concern,

My mother had signed up numerous friends and family to your telephone long distance company and therefore earned $25.00 in long distance. She called and requested a $25.00 long distance calling card to send to her daughter.

Upon receiving the card she, she sent it on to her daughter who in turned used the card to make about eight long distance calls and assumed the card was about done. She disposed of the card in the trash receptacle at the phone booth.

My mother received her bill and discovered that four different people from the town in which my sister resides had proceeded to use the card to make long distance calls fraudulently.

My mother contacted Talk America immediately and the card was cancelled and the $70.00 in calls for her next months bill were taken off of the billing statement. Talk America is still holding her responsible for the fraudulent calls made for the billing statement of 5/25/02?

All of this began due to an incorrect card being mailed to my Mother, she requested a $25.00 long distance calling card, not an open ended calling card that had an actual PIN written on the card itself? I have personally never heard of any kind of card having an actual PIN printed on the card itself? Consumers are constantly reminded to never put a PIN on any kind of card that they carry so why would a company put the actual PIN on the card itself?

My mother , myself, and my brother contacted Talk America numerous times and were treated very poorly. My mother finally was told to send a copy of the police report to Talk America and it would be taken care of. I traveled to the town in which the police report had been filed and requested a copy. I then faxed the report to Talk America and after approximately a week, my mother was told it was a family issue and the calls were not going to be taken off of her bill?

My mother has paid her balance of this bill and is refusing to pay for the calls that were made fraudulently. My mother has the actual letter she sent my sister along with the postmarked envelope, which stipulates that the card is worth $25.00 in long distance. That was what she requested and that is what she thought she had received?

To this day, my mother still has not received any kind of credit for the $25.00 she earned? I dont understand how a company can get away with something like this and cause so many problems over a $25.00 credit that still ultimately has not yet been received?

Thank You,


     
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Posted by mksawyers on 2002-07-10:
Chalk this up as a lesson. In this day and age, I thought everyone would be more careful than to dispose of something in a public receptacle. Sorry you had to learn the hard way. Hopefully this will be a lasting lesson
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