HAMILTON, WISCONSIN -- I got my Talkit home and connected it but I was having quality issues. I contacted support (it was a call center) but they escalated the issue to head office in Hamilton, ON. A lady named Andrea contacted me and was extremely helpful, patient and knowledgeable. She even explained what she was doing and why, she was very nice. We even had a nice conversation about computers and she gave me advice that really helped me out.
Back to the issue; she logged in remotely and in about 10-15 minutes it was fixed and has worked perfect ever since.
I just wish they would provide internet and cell phone service, I'd switch to them in a second.
HAMILTON -- Well, it's one full year now and the device has NOT worked properly, technical support has been a farce, and promises have not been kept. ( i.e. We'll call back within 48 hrs - Never a call back...) If you want to save money by moving away from Bell Canada, then do what I finally did, go to NetTalk; the device works, the support is there, and wow… it's even less cost per year than the alleged cheapest, TalkIt… …about 50% less than Talkit.
I would have gladly renewed with Talkit to keep my money in Canada, but with amateurish service (or no service at all) and technical support that is off shore, why throw more money out of country?
Sorry Talkit, you are not the company I expected.
To prospective clients, be VERY cautious. Consider the options.