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Target Baby Registry - Page 2

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Poor Customer Service
Posted by on
I registered with Target before the birth of my 2nd child. Two months after the "event date" I still had not received my 10% discount coupon to purchase the remaining items from my registry. I contacted Target who stated "We've sent it!" I reiterated that I still had not received it 2 months later. After much argument they finally agreed to put another one in the mail. Approx. 3 weeks later I received a coupon in the mail, with an expiration date of Jan. 11th, 2009. When I went to the store right before Christmas, I was unable to pull up my registry in the store (I had pulled it up online at home that morning before going to the store and updated it). The manager contacted Target' Customer Service by phone and allowed me to speak with the representative who was obviously not American. I could hardly understand him! He told me "I'm sorry ma'am but your registry has expired and you will not be able to use your 10% discount. I told him that my coupon said that it didn't expire until Jan. 11th. He continued to state that I couldn't use it since my registry expired. When I asked to speak with his supervisor, he was very rude and told me that he didn't know why I wanted to speak with his supervisor because he had already consulted with him and there was NOTHING that could be done! I was absolutely infuriated by this response. What happened to CUSTOMER SERVICE?!

Anyway, all I was asking for was a tiny little 10% discount. With today's economy it looks like they would want my business, but apparently not! I took my business to Toy R Us instead!!
     
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yoke on 2008-12-27:
How long does Target keep registries open?

Why did you wait 2 months to let them know you did not get the 10%?
Anonymous on 2008-12-27:
Why does it matter if she waited 2 months to notify them? She had a baby, I'm guessing she was a little busy.

The facts are she didn't receive the first coupon and then Target sent her another coupon and then didn't let her use it, and couldn't explain why. That is poor customer service and she has a right to be upset.
yoke on 2008-12-27:
She knew she was supposed to get a coupon and waited 2 months to start asking for it. Yes she may hve been busy, but so is Target.
Anonymous on 2008-12-27:
yoke, you're still missing the point. Target sent her another coupon with an expiration date of Jan 11, 2009, and then decided she couldn't use it .. and offered no explanation.
hello dolly on 2008-12-27:
I may be missing something here but it sounds like her registry of items eligible for the 10% off was not available for viewing and thus purchasing when she went into the store. The coupon was intended for the items listed on the registry that had not already been purchased not 10% off whatever she bought. Because she waited so long the registry had closed ?? Maybe??

My question is why did the registry need to be updated 2 months later? To get 10% off things not originally listed? And why not just pick up the items you had gotten off of your list that morning and go to the check out with your coupon?
yoke on 2008-12-27:
I was not missing the point justcuz. I get she got a coupon for 10% that she was unable to use on her registry since her registry was now closed almost 3 months after the birth of her child. Exactly how long do the registries stay up?
Chitwngirl on 2008-12-31:
8 weeks wait for a coupon isn't a crazy amount fo time to wait. 90% of the time when you are send a coupon/rebate...they quote a 4 to 6 weeks time frame. PLUS...she had a BABY! 10% coupon wasn't at top of list. Regardless...they were wasting her time by sending her the coupon if she couldn't use it as it turnsout!
Ponie on 2008-12-31:
'...a tiny little 10% discount.' Why is it when we demand the discount, it's 'tiny,' but if we had to pay 10% more it probably falls into the *huge* category? Guess it depends on whose ox is gored.
fedupwithTarget on 2009-01-28:
Yoke, obviously you've never had a baby, let alone one who spent lengthy time in the Neonatal Intensive Care Unit!!!!!!! I had better things to do besides worry about finishing out my registry. I wanted to make sure that my baby SURVIVED! Furthermore, Target sent me the coupon with an EXPIRATION DATE on it. It did not say "expires when your registry does". No, both coupons had a January 09 expiration date. Get a life!!!!!!!
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Even With Receipts Target Will Not Exchange Nor Take Returns
Posted by on
STAFFORD, VIRGINIA -- Last year I purchased 300.00 worth of baby shower gifts for my niece. She registered for items she needed and I purchased items from this list. I gave her mother the receipt at the baby shower just in case the items were duplicated.

Sure enough there were many items duplicated. She then tried to return the items with receipt in hand. They refused and she even spoke with a manager who told her that she could exchange 2 items and that the information would be added to a database and that customers were only allowed 2 each year.

They argued and then asked if they could exchange the items. The manager gave them the same explanation for the returns.

My family and friends all shop at target but since have all boycotted shopping there. After reading and posting at different online sites it appears that the manager (Stafford Market Place Target, Stafford, Virginia) is either misinformed, does not care about the policy or enforcing yet another unwritten policy of Target.

Hopefully, eventually this will force them out of business. It will only take time for all consumers to feel that they are being ripped off.
     
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Tc1073 on 2008-12-02:
How long ago last year was the shower? Maybe the return was too old.
KimC on 2008-12-02:
I purchased the items a week before the shower and she tried to return them about 2 weeks after the shower. I used to shop there on a weekly basis but feel the manager handled the transaction wrong. Bad mood or policy I do not know but I never received a response from Target when I lodged a complaint.
yoke on 2008-12-02:
Was she going to exchange them for items on the registry or something in the store.
cherpep on 2008-12-02:
I thought the limit of 2 only applied to returns without receipts, under $35.00. With the receipt, and within the 90 days, I don't understand why the returns were not granted.
woodsk1 on 2008-12-02:
If you bought them last year, you areout of date for returns,. The receipt is marked when the last day to return is, receipt or not...
Anonymous on 2008-12-02:
Cherpep is right. I understand that you say this happened last year, but if the return was made within 90 days on the date of receipt then Target should have made the return. Please give us the timeframe that all of this happened. If you have not already done so, if the posted return policy was followed I wouldn't stop at the store manager.
Anonymous on 2008-12-02:
All I can say is that Consumers who aren't self loathing avoid Target. You should too!
yoke on 2008-12-02:
If your niece really had the receipt with her there would have been no reason not to accept the returns. Where you with her when she made the returns?
Principissa on 2008-12-02:
Was she out of the 90 day return period? It shouldn't matter how many returns she was making if she had the receipt. I think cherpep is right when she says that that limit of 2 returns only applies if you don't have the original receipt. I don't understand why they won't let her return those things. I really am curious if she was out of the 90 day time frame or not.
Anonymous on 2008-12-02:
I agree Princi and I am curious about the timeframe too. Shouldn't matter how many returns she made. If she has the receipt, is within the 90 days she should be able to bring it back.
KimC on 2008-12-02:
She was within the 90 day time frame. I am only posting this now so that other people are aware. My sister was with her and she called me while speaking with the manager. I asked if she needed my credit card and would run to the store if needed. The manager refused to allow her to return/exchange anything except for 2 items. They exchanged the two items and then took the rest of the items back home. My sister kept the items at her house and they did get used but that is not the point.

I emailed target but did not receive a response. Maybe the manager was having a bad day and just would not cooperate, not sure. I emailed Target in hopes to address this but did not get a response.

I always keep the reciepts, for a year or more.
KimC on 2008-12-02:
She was within the 90 day time frame. I am only posting this now so that other people are aware. My sister was with her and she called me while speaking with the manager. I asked if she needed my credit card and would run to the store if needed. The manager refused to allow her to return/exchange anything except for 2 items. They exchanged the two items and then took the rest of the items back home. My sister kept the items at her house and they did get used but that is not the point.

I emailed target but did not receive a response. Maybe the manager was having a bad day and just would not cooperate, not sure. I emailed Target in hopes to address this but did not get a response.

I always keep the reciepts, for a year or more.
KimC on 2008-12-02:
Sorry for the double post. Computer is running slow and posted twice by mistake.
yoke on 2008-12-02:
Hasn't Target updated the return policy for registries since last year? Maybe at that time registries only allowed 2 returns/exchanges? Where all the items off the registries? Are you sure they had the receipt?
Principissa on 2008-12-02:
Wow, I was under the impression that if you had the receipt there were no limits as to how many items could be returned. Target is in the wrong here. They should have taken back all of the merchandise she wanted to return with no issue. Punishing someone who is following their posted policy is wrong and they should be held accountable for this and make it right.
cherpep on 2008-12-02:
I agree completely, Princi. Even if there was a limit on returns/exchanges off the registry, there should be none if a receipt is held. It sounds like the Manager did wrong here. They should make it right.
Principissa on 2008-12-02:
This isn't like those complaints where the poster didn't have the receipt and wanted exceptions made for them. This person followed the rules to the letter and still was unable to make a return. WTH is Target's problem anymore?! I like shopping at Target, but crap like this seriously makes me want to go elsewhere.
yoke on 2008-12-02:
If what the OP is saying is true and the niece did have the receipt with her (just because she gave it does not mean she had it) then Target was wrong.
KimC on 2008-12-02:
That particular Target was wrong. I cannot say what the correct policy was because there seems (according to other complaints I have read) to be unwritten rules. My sister said that she had the receipts and I offered to bring the credit card that the items were purchased with. They were only able to exchange 2 items.

If it was not targets policy a simple response would have made me feel a lot better. I probably still would not set foot in that particular store because of the manager if it were his decision alone.

Anyone have a link to where the store return policy actually is? We have saved money by shopping there until this happened. I do have to say that the pharmacy is the main reason that we shopped there btw.
yoke on 2008-12-02:
Sounds like the store manager needs to learn the return policy.
mathprofmatt on 2008-12-23:
Target's (stated) return policy is as follows:

A receipt dated within 90 days is required for ALL returns & exhchanges. All returns & exchanges must be new, unused and have original packaging and accessories. Some items (e.g. DVDs, CDs, video games) cannot be returned if opened.

The "unwritten policy" is actually an exception that Guest Service team members can make for those who don't have a valid receipt:

First...if a guest paid with debit or credit card, check, or a gift card, then a receipt look-up is possible as long as the card or a blank check is on-hand. This is just like having a receipt and will also only work for items purchased within 90 days.

If a card/check isn't available, or if cash was used to pay, then a no-receipt return is attempted. A guest is allowed TWO ITEMS within a 12-month period to return without a receipt (the guest must have their license available to do this). Each item must be under $35 (this was raised from a $20 limit last year), the refunded total goes on a GIFT CARD, and items are only refunded for their LOWEST price within the last 90 days (this is to prevent guests getting more money than they originally paid for).

Recently available for registry applicants is a Gift Purchase Log. If you had a wedding or baby registry and need to return items, you can return up to $150 of merchandise within two transactions using this log. This must be done within 90? days of the event date (it used to be 60 days, but I think they've recently raised it), and you'll need your license and registry login information to do this. This unfortunately has only been recently re-instated by Target and was not an option for most registry users last year.

Hope this helps. I'm not sure why that particular Target store wouldn't allow the items to be returned with receipts, but it shouldn't have been an issue. Did they try another Target store around the area?
vgshooker on 2008-12-25:
okay lets just believe they actually had a receipt, why would target refuse that return every dollar people get back at target, target gets back 5, so you do the math target will not lose out on there money and that's what the store mangers believe in and if they would have had a receipt they would have taken the merch back, in one case a guest did not have a receipt for a bike the backroom manager came up for guest help not only did he go around the system to return the bike, he also gave the guest 10 percent off a new bike and two 5 dollar gift cards and two 3 dollar apology coupons. I doubt that any target would deny a valid return new and unused with a receipt. do you know the full story ?
Anonymous on 2009-02-06:
I'm just reading this for the first time. Even by Target standards this is bad.

Kim, if you're still in these parts....drop me a line here. The more of us spreading the word against Target, the better. If Target's stock takes a tumble, they'll have to slice their prices in half out of desperation. Even the naysayers here would enjoy that. :-)
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Return Policy
Posted by on
LAKE JACKSON, TEXAS -- My daughter is 3 weeks from her delivery date. She has had 4 showers so as a result has received many duplicates. Target's return policy is the worse I have ever seen or heard of. It took 6 members of the family to return duplicate items because of their $20 limit. Also Target would not take back an item that was $44.95 because it was over $20. What a joke of a company.

As a result EVERYONE that I come in contact with is informed of how HORRIBLE Target treats their paying customers.

I will never shop at Target again.
     
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yoke on 2008-05-16:
Why did you not bring the receipt that the gift giver was given to give your daughter in case she needed to return something?
Nohandle on 2008-05-16:
Thanks vhs for another reminder of what returns are like at Target, and probably any other store now. The days of returning something for a swapout are over unless accompanied with a receipt of some nature. It will take a bit longer for everyone to learn the new rules. Tacky as it might sound, include that gift receipt. At one time it was the exception, now it is the norm.
Suusan B. on 2008-05-16:
Nohandle is correct - - this is just the way it is these days at Target and most retailers I know are doing the same or will be shortly. Consumers need to keep this in mind when they are making purchases for themselves or someone else as a gift. I don't think including a gift receipt is tacky as it doesn't show the price and gives the person receiving the gift the option of keeping it or exchanging it for something else.
cherpep on 2008-05-16:
Target is very strict with their returns. I'm with you, the only way to let them know you do not agree with their policies is to shop elsewhere. Unfortunately, though, it is true that many stores are adopting similar policies, so be sure to advise your family and friends to check out those policies before registering.
Anonymous on 2008-05-16:
Keep the stuff and re-gift it.
cherpep on 2008-05-16:
To quote tnchuck 100 from another post,

'Corporate philosophy of today: 'We need MONEY not CUSTOMERS!'"

IMHO, the saddest part is that these corporations have brainwashed so many people into believing that these strict policies are in their best interests, to keep prices down. That's hogwash. The thieves are still stealing. Their strict return policies haven't been able to stop that.
Nohandle on 2008-05-16:
Suusan, I learned nearly two years ago on this very website there is certainly a difference in a gift receipt and simply a cash register receipt. One shows the price, the other doesn't. No matter, if one registers surely he knows the cost or should before making the selections in consideration of those who are purchasing the gift. One can agree or disagree with any store policy. Getting the word out is the key before too many others learn a lesson the hard way.
Anonymous on 2008-05-16:
Some stores, like Nordstrom and Macy's, put a sticker on your purchase (on the price tag) if it's a gift or not. That way if you lose the receipt, you can still exchange or return the item. That's called good customer service. When a store really cares about its customers, then they do what they can to simplify and make it better. Otherwise, I don't shop there. That is the best way to get your point across.
Anonymous on 2008-05-16:
maybe we should return to a simpler time when we made gifts for others.
cherpep on 2008-05-16:
I got to say - I'm feeling all warm inside. I've never seen so much sense on a Target post - there's so much love in the air!! See, Common sense is not dead, he's still here in spirit. ((GROUP HUG))!
Anonymous on 2008-05-16:
4 showers? I had to sit through the one thrown for my daughter before she was born(of course)I was the only guy there,and the chicks wouldn't let me watch the USC football game that was on at the same time.

What about these shower games you women play? "lets blindfold this person and see how much cotton they can scoop up and put into a bowl(WTF is that?)lol
cherpep on 2008-05-16:
Men aren't supposed to see those things, Steve! Forget what you saw... nothing happened....
Anonymous on 2008-05-16:
LOL.My wife advised she is going to be throwing one for her friend in a few months,I get to go to the pub this time!

WOO HOO!
Suusan B. on 2008-05-16:
SoCalSteve: I'm female and there is nothing that sends shivers down my spine more than finding a baby shower invite in my mailbox. I hate football but would rather sit though an entire season than try to figure out which paper diaper has mustard smeared in it to resemble poop in the hopes of winning a rattle shaped picture frame!
Anonymous on 2008-05-16:
LOL.or guess how many jellybeans are in the bottle.My wife really gets into it,she is already trying to come up with new games to play.
DebtorBasher on 2008-05-16:
4 showers, one should expect duplicate gifts. Were these all "Surprise" showers, or did the Mommy to be know about them? I do hope the same people were not invited to all four of them because that's a bit too much. I know sometimes a best friend would have one, a family member would have one, the in-laws will have one...One shower and everyone is invited, otherwise it seems that people are just milking it for all they can get. Sorry..but that's just my opinion. Then there are duplicate gifts, the mother or father to be gets frustated with things they don't want or can't use and wants to return it...4 showers...yeah, that's a bit too much to ask of friends and relatives.
Anonymous on 2008-05-16:
Maybe "mommy" got the biggest surprise finding out she was going to be a mommy!
sarahnkrystal on 2008-05-16:
I now include a gift receipt in my card for every shower gift that I purchase.
heaven17 on 2008-05-16:
"The only way around this issue is from stores to realize the customer is always right..."

The only people to whip this little gem out are usually those who think that policies don't apply to them ever under any circumstance.

I'm tired of defending Target, especially against people who apparently ignore every sign and receipt and registry that clearly spells out NO RECEIPT NO RETURN. I wholeheartedly agree that their terms are strict. No contest. By all means, if you don't like it, go elsewhere.

However, there seems to be a huge faction of consumers who equate good customer service with getting their way no matter how insane the expectation, but good customer service and entitlement are two very different things.

I've been on both sides of the counter. I have no blind allegiance to any retail establishment and at the same time, I have no unrealistic expectations as a consumer. If I lose a receipt, that's my fault. If I don't make a return before the allotted time is up, that's also my fault. If I try to return something under those conditions anyway and I'm turned down, I don't freak out and act like a two-year-old.
I accept the fact that I, due to my own negligence, did not meet their criteria.

But I suppose that there will always be the crowd who think that life owes them something and they shouldn't have to abide by the rules staring them dead in the face. You get what you give.
Ponie on 2008-05-16:
Yawn~~~~think it's time for a nap.
yoke on 2008-05-17:
It amazes me that there were so many returns from the showers withour receipts, which means none of the guests bothered to read the return policy which clearly states you need a receipt to make a return. I don't care how strict the policy is the person buying the item agreed to it when they made the purchase. If the person did not like the policy they had the right to walk out the door and go someplace else. Nobody forced them to buy at Target, not even a regisrty.
PTCuda on 2009-08-26:
Don't blame the store blame your friends for not caring enough to ask for a gift receipt.
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Registry Disaster - No Exchanges
Posted by on
VANCOUVER, WASHINGTON -- Recently my brother & his wife had a baby shower. They had registered at Target because there were people coming from varied locations and they thought it'd be an easy store for everyone to get to. It turned out their baby registry failed miserably. Nothing bought came off the registry, and they received multiples of everything (including 5 baby monitors). When they took everything to Target (Many items didn't have receipts since it was a gift & ppl assumed no gits would be repeated because of the registry so they didn't bother with receipts)... the manager explained that they couldn't exchange anything even though it was Target's fault. My brother even bought & returned an item to prove the registry wasn't working. The manager said that the corporate bigwigs didn't even allow managers to have an override to fix it. He said my brother was completely in the right and deserved to be compensated, but there was nothing he could do besides encourage him to complain to corporate Target.

Believe me - I'll be complaining... and encouraging a mass boycott of Target to all my friends (so far over 100 people agreed to do so)and family until they remember what customer service is! This makes me extremely sad because I used to go to Target almost every weekend. :( Not anymore!
     
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Suusan B. on 2008-05-01:
Sorry, but I don't have the energy for this today.
heaven17 on 2008-05-01:
"...encouraging a mass boycott of Target to all my friends (so far over 100 people agreed to do so)..."

Somehow, I find that very hard to believe.
heaven17 on 2008-05-01:
AlleyS, you're just too controversial for your own good!
Keep up the good work!
Anonymous on 2008-05-01:
Go Girl, LOL.
Anonymous on 2008-05-01:
How is it Target's fault that items were not bought off of the registry and that the guests didn't include the receipts? It's always easier to blame others isn't it?
soccermom12h on 2008-05-01:
No, the OP didn't mean that items were not bought off the registry, they meant that nothing that was bought, at Target, from the registry, was REMOVED from the registry. Items that were bought....did not come off the registry.
CrazyRedHead on 2008-05-01:
**sigh**
yoke on 2008-05-02:
Why didn't the guests inform Target that the registry was not working when they bought the items? Did the guests remember to give the registery to the cashier to scan? Each and every guest was given a receipt, the reason being if the item needed to be returned there would not be a problem. Can't blame Target on the guests not giving a receipt.
MarshPeep on 2008-05-02:
Amn1982, you are not alone. Check out the many other complaints about Target's registry on this site. Aside from some of the regular members on this site who LOVE Target's inflexible policies, there are many others like yourself who have banned Target because they believe they do not give customer service. Be strong - these people will attack you, but banning Target is the only way that Target will get your message. one by one.
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Target Baby Registry Is Awful!
Posted by on
MISSION VIEJO, CALIFORNIA -- We registered with Target (among others) for our baby shower. We ended up with two (duplicate) items when we only needed one. Unfortunately, the two people who gave us the same item did not give us a gift receipt. When we went to Target with one of the items with a copy of our registry, the Manager told us that there was no way we could get a refund without the receipt because it was valued over $20. I tried calling customer service and they stated that the executive management of Target had mandated "no refunds/store credit over $20 without receipt". The value of the gift was $70.

We know for a fact that Babies-R-Us and Macy's will give store credit so long as the item is on the registry.

Now I must go to one of my good friends and ask her to come with me (with her receipt and credit card) to Target to help return the item. Thanks to Target, I have to feel like I'm being ungrateful to my dear friend!

Do Not Use the Target Baby Registry!!!

Target Baby Registry can ruin your baby shower and your friendships,
and most importantly upset the expecting mom!

Target has lost my business and all my family and friends who are having babies.
     
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heaven17 on 2008-04-07:
Is it Groundhog Day?
Starlord on 2008-04-07:
SS/DD
GothicSmurf on 2008-04-07:
I just posted on this. On the MONITOR for the registry it states: PLEASE MAKE SURE TO GIVE GIFT RECIEPTS!

It is up to the BUYER to hand over a copy of the registry to the cashier to scan it.

I'm sure if you explain to whomever that there were duplicates, there wouldn't be an issue.

yoke on 2008-04-07:
Your good friend was given a gift receipt by Target to give to you. IF she is such a good friend she would have done that so you would not have to ask her for it. This is not Targets fault it is your friends fault for not giving you the receipt.
sophie12 on 2008-04-08:
great post yoke!
jenjenn on 2008-04-08:
WOW...I hope this baby humbles you. If this is your biggest problem, you are LUCKY!!!
Anonymous on 2008-04-08:
Friends don't let friends register at Target. Why register at Target and subject yourself to the strict rules and policies, when you can register somewhere else for the same products, and they will work with you on returns. Good post. Keep spreading the word - you will save others the grief.
yoke on 2008-04-08:
Real friends give gift receipts with their gifts. Target even reminds friends to give the gift receipt. Heck, Target even prints out the gift receipt for you without asking.
spiderman2 on 2008-04-08:
This whole situation could be avoided if people would just save their money and quit buying shower gifts. If they are going to insist on buying shower gifts for people that are less than grateful that someone thought of them, then they should learn to include gift receipts and remember to tell the cashier that the item is off of a gift registry.
Anonymous on 2008-04-08:
Good for Target. However, not everyone includes their gift receipts. That isn't Target's fault, but it is what happens. Other stores work with you, Target does not.
Principissa on 2008-04-08:
Gothic, I saw the same thing when I bought a gift for a friend off of her baby registry. Big bold black letters telling you to include the gift receipt. I actually requested a second gift receipt just in case one got lost at the shower and still have it at the house in an envelope with her name on it. I put the gift receipt in the card, put my name on it so she knew who it was from and that was the end of it. I'm going to the shower on Saturday, I'm curious to see if anyone else followed suit and actually knew how to read the screen.
sarahnkrystal on 2008-04-08:
Mybe you ended up with duplicates because one of those items wasn't from Target? My husband works at Walmart, so when I need baby shower gifts I check out the registry and then pick things out that they sell at Walmart that I can buy cheaper than the store where the registry was created.
yoke on 2008-04-08:
Sarah, I do that all the time. Just because you registered at Target does not mean that is where the gift was bought.
I don't understand why there would be a problem asking a good friend for the receipt. If your friends were at the shower they would have seen you got a duplicate and common sense would be for one dear friend to offer the receipt.
FYI, your friend does not need to go with you to Target to return the gift. All your friend needs to do is give you the gift receipt Target gave her to give to you. You do not need her credit card. With the gift receipt you will be given a gift card to buy what you need.
Anonymous on 2008-04-08:
If they didn't put the gift receipt with the gift, it is very likely that they don't have it anymore. It's a good idea to bring the friend, because if they paid by credit, they can at least pull up the transaction from the credit card. That's good thinking by the poster. It's better than keeping a duplicate when they only need 1.
yoke on 2008-04-08:
If they don't have the receipt anymore then it is not a Target problem but a guest problem. Target makes it VERY clear to anyone buying off the registry to include the gift receipt that Target gives them without even asking. Maybe what the guest should due to make it easier for the mom-to-be is go to Target and ask them to pull up the transaction and print another gift receipt and then they can give the gift receipt to the mom-to-be. I know it can be done. Last weekend I bought a gift for a baby shower for my cousin and a birthday gift for my daughters friend. I forgot to ask the cashier to ring them separtely. Before leaving the store I realized I would need two gift receipts. I went to customer service and they were able to print another gift receipt out for me.
Anonymous on 2008-04-08:
Alone or together - whatever. It would have been a lesser hassle if she would have registered at a different store.
Principissa on 2008-04-08:
cherp, I won't deter my friends from registering at Target just because of the strict return policy. All of the return policy complaints I read are from "loyal" shoppers, who spend thousands upon thousands of dollars there a year. Why is it always Target's fault and not the customers? Why does Target have to take responsibility and not the customer? It is essentially the CUSTOMER'S responsibility to keep receipts, not Target's. They come with every purchase. It's time to start holding the customer accountable for their actions and stop blaming the store. It's not Target's fault this person got duplicate items, it's not Target's fault that the gift giver didn't enclose a gift receipt, you know the one that comes with every purchase. It's the customer's fault. So now what, everyone stop registering at Target because their policy is unfair? Stop shopping there altogether. What's going to happen when other stores start following suit? Should we all just stop shopping because we can't return things without a receipt? I for one will continue to patronize Target, I have no problems with their policies because I have no problems keeping receipts and giving them out when I buy someone a gift. People need to stop thinking they are above the rules, and start taking some responsibility for their actions.
Anonymous on 2008-04-08:
I respect your choice, Princi. But, this poster was obviously frustrated with Target's policies. This poster reflects the opinions of most of the general public. Target can keep their policies, and loyal customers like yourself can continue to shop there, but lose customers who expect a bit more. I, like many others, demand more customer appreciation from a store I choose to do a great deal of business with. By that, I mean willing to work with a loyal customer because they appreciate their business and are capable of making good business decisions to keep that customer returning.
GothicSmurf on 2008-04-08:
Princi-

The only thing customers read are the words FREE everything else is just gobbildy gook.
Principissa on 2008-04-08:
Cherp, it has nothing to do with loyalty, it's about responsibility. When the heck did today's society become so self entitled and so arrogant that they don't think that policies and rules apply to them. You wouldn't go into a bank and expect them to cash a check without the check you were cashing. Common sense dictates you have to bring it with you. So why do people think they can just waltz into a store, one they know has a strict return policy because they are so "loyal" and demand a return without a receipt. It's not going to happen. Maybe if people would stop being so ignorant and read the flippin huge black and white print on the registries and the signs posted all over the store they would realize they are not special and if they want to return something they need to bring a damn receipt. Loyal customer or first time shopper, the rules apply to EVERYONE, not just a few select "special" people. Or people that you think are loyal. Every poster that complains says that they are a loyal shopper. They spend thousands of dollars a month. Give me a break and get over yourself. Fact of the matter is this, people need to start learning a little thing called personal responsibility. If they can't even remember to bring a stupid receipt for a return, how are they balancing a check book and holding down a job. Do they blame the bank for their over draft fees because they spent too much money. Do they blame their job for them being late because they forgot to set the alarm clock. It isn't any stores, and by that I mean all of them, responsibility to make sure people remember a piece of paper. It's the customer's. Time for them to get off their high horse and realize they aren't as special as they think they are. A loyal shopper would know the return policy and know they weren't going to get anywhere without the receipt. Because they are a loyal shopper.
Principissa on 2008-04-08:
Exactly my point Gothic. Maybe instead of reminding people they need a gift receipt for returns, they should say this:

FREE GIFT RECEIPTS WITH EVERY PURCHASE, GET THEM NOW SO YOU CAN RETURN LATER. RETURN WITH A GIFT RECEIPT AND GET A FREE TARGET GIFT CARD TO GET YOUR FREE ITEM FOR THE EXACT AMOUNT YOU RETURNED. REMEMBER IT'S FREE. ASK YOUR CASHIER FOR DETAILS! EXTRAS AVAILABLE UPON REQUEST. no restrictions apply, gift receipts are totally free, and only cost us the ink and paper they are printed on.
Anonymous on 2008-04-08:
LOL, Princi. That's not a bad idea.
Tc1073 on 2008-04-08:
When registering for the items did you notice the stated return policy? I bet not, I do not see how its Targets fault that your friends can't get gift receipts its very easy and free and save a heck of a lot of headaches.
yoke on 2008-04-08:
cherpep, the op does not reflect the opinion of the general public, I have yet to see a poll done by Target to see what the general opinion is of their return policy. Most that respond to these complaints agree with how Target handels the situation. Other than Target having an associate going to each shower to make sure the guests remember the receipt what else is Target supposed to do. When these brides/parents-to-be open the registries they knew what the return policy was, if not it was their job to find out what it is.
yoke on 2008-04-08:
princi, isn't that what Target already does? What more do people want? I have another idea. Target needs to have an area that all gifts from registries only are wrapped and the gift receipt inside the card. That way the guest does not have to worry about their responsibility. Target also needs to keep a file at each store for guests registered so they can go get their gift receipts when they decide to return gifts. It will be up to the associates at Target to put the gift receipts into the file. It doesn't matter that the prices in the stores will skyrocket, as long as the loyal customers who register will be happy.
Principissa on 2008-04-08:
While they're at it yoke, they should have an associate plan the entire affair, show up to the gathering, and write down which gifts don't have receipts so they could go back to the store and locate them for the person. Who cares about how much extra money this will cost us little peons, the people who register are more important than we are anyway. Why should they be responsible for anything when they are entitled to so much more.
yoke on 2008-04-08:
princi, I think it would be easier on the loyal folks who have registered $1,000's of dollars worth of items to have their own personnel associate at each shower/wedding with a laptop so they can look up receipts right then and there and print off a receipt. It does not matter if the gift was purchased some place else, what matters is the person has a registry at Target and therefore everything gets to be returned there.
Principissa on 2008-04-08:
I so agree with you yoke. Who cares if the item in question says it was from JCPenney or Wal*Mart, this was a Target registry so clearly even though the label says otherwise, it must be a Target item. As a matter of fact, since I have no personal responsibility and am entitled to everything, I should just pay all my bills and forget to send the checks. Nobody told me I had to send a check with the envelope, even though I know that I have to, but I've been paying my bills faithfully and on time for 7 years, I'm entitled to have my creditors pay them for me. Because I do spend thousands of dollars a year with their company.
Anonymous on 2008-04-08:
Why is it so hard for you guys to accept that people have different opinions? Instead insulting anyone who disagrees with you, just let their voices be heard and respect that everyone is entitled to their own opinion. I understand that this site is for the 'consumer revolution' where people can voice their opinions in hopes of making a change. Isn't it possible to make your points without calling others illiterate, arrogant, and ignorant? I would hope that you could show more respect for others than that.
Principissa on 2008-04-08:
I respect everyone's opinion. I never once said I did not. I am just as much entitled to my opinion as anyone else here. I keep it respectful and tactful. I tell people all the time, if you don't like what I have to say, fine, ignore it. I try my best to be respectful and not offend anyone. The problem cherp is this, people don't read the policies, people ignore the facts that they need receipts for returns and they should keep them or give them with gifts, and they are arrogant in the sense that because they have a registry or are "loyal" shoppers they don't have to follow the rules. My opinions are just that, my opinions. While I'm sorry you don't agree with them or like them, and I do apologize if you were offended, I am not going to keep them to myself. Did it ever occur to you that people don't like to be told they should shop somewhere else, or they are wrong, or having others opinions on something shoved down their throats? Smart people stay away from Target, you should to. Is that inferring that people are stupid because they like to shop at a particular store?
Anonymous on 2008-04-08:
A little civility here, please.
Anonymous on 2008-04-08:
I have never made that comment. I have, however stated many times that Friends don't let Friends register at Target. I stand behind that. I welcome others' opinions, but do get offended when I am called arrogant and ignorant and feel that I'm above the rules, simply because I disagree. I welcome your opinions and have always respected them. I don't believe that the respect has been returned.
Principissa on 2008-04-08:
Well neither do I.
yoke on 2008-04-08:
I agree with princi. I respect everyones opinions. The ones who complain about not being able to return things just because they have a registry are wrong and I'm sorry for saying that. One of the reasons I enjoy shopping at Target is due to the return policy. I know going into the transaction, just like anyone else buying something there, that you have 90 days to return something and you need the receipt. Those that are registering are told the policy upfront (I asked my cousin who registered there for her baby) and those buying off the registry are given the gift receipt. How is this an unfair policy. It is time that the guests, who are grown adults, take some responsibility and make the bride/parents-to-be lives a little easier and give the gift receipt. I was at a shower on Saturday and there was a gift receipt basket. The mom-to-be did get one duplicate but she knew there would be no problem returning it since there was a receipt.
Anonymous on 2008-04-08:
Princi, then how can you possibly say that your comments above are tactful & respectful?
yoke on 2008-04-08:
What have I said that is not tactful and respectful?
yoke on 2008-04-08:
when did princi call anyone arrogant and ignorant. She made a general statement about SOCIETY not anyone in particular.
CrazyRedHead on 2008-04-08:
If you lose your friendship with someone over a gift receipt then they were never really your friend. Friends understand each other. I would rather see my friend with something that she can use then something either in the trash or a complete stranger.
Principissa on 2008-04-08:
Woah, hold on a second, I never directed those comments toward anyone personally. That was a general comment about SOCIETY IN GENERAL. That wasn't directed toward the poster or anyone here for that matter. That was a statement for society. I'm sorry you took offense to that, but I kindly ask you re-read what is written so that you can see that. My comments are tactful and respectful, but because they aren't in agreement with others, it's automatically assumed by some that I am insensitive and disrespectful. I can say that everyone here on this site, knows me, and knows that I don't intend to offend or insult anyone. And if I did, I am a grown adult and would either edit it or apologize. I also know that my inbox would be flooded with people telling me that I said something wrong, or admin would delete my comments. I am done speaking on this matter, clearly my opinions and comments are being misinterpreted to make me look bad. If a person cannot even make a comment towards society in general without being told they are rude and tactless then there is clearly something wrong here.
brianwitty on 2008-04-08:
I had almost the exact same thing happen to me- I posted a similar blog and took the same beating. After no longer being so emotionally invested, I learned that they had to take this stance because they are an everything store- they experience a lot of theft be it shoplifting or theft by deception (buying somthing on sale and trying to return it at maybe another store for full price). Babies r us because they deal in baby stuff does not experience the same kind of shrinkage as a Target/WalMart/Kmart. Not to say that taking that strong stance is right at all, unfortunately the crooks make it again harder for us honest people to do everyday business. SORRY- Congrats on the baby- hold on your in for a great ride!!! Try to stay positive!!
GL006 on 2008-04-08:
Let us state our points again:
1) We are not direct customer. We cannot ask Target for GIFT RECEIPTS. We did not complaint the regular purchasing. We are frustrated with Target's Gift registry policy.
2) The registry list on our baby shower invitation is a gift wish list. You cannot remind your friends again and again about A GIFT RECEIPT.
3) Before we did the baby registry. We did ask one of Target's employee for the return/exchange policy. That guy said that would not be a problem as long as the item is on the registry list.
4) We also made baby registry with Babies r us. Their policy is much better. At least, you will get a store credit.

To make a long story short,
We will no longer be shopping at Target for our personal or business use.
yoke on 2008-04-08:
Your guests were told in BOLD PRINT at Target to give the gift receipt with the gift. Target should not be penalized because your friends decided not to do as Target asked. The only ones at fault are the guests.
You should not have to remind your friends to give a gift receipt, it is common sense.
When you registered you were told that you needed a receipt to return something. I asked my cousin what the policy was and she was informed upfront about the policy.
GothicSmurf on 2008-04-08:
Yoke, Princi, et all- Don't bother. They obviously don't get it and are passing the buck to someone else because they (or their friends) didn't read the rules. Nothing you can say will convince these people that they are in the wrong.

Not even the "1 helpful vote" out of 43 comments would convince them that they did indeed need gift receipts.
Anonymous on 2008-04-08:
I have never once said that people do not need gift receipts. It is perfectly clear that is Target's policy. Never once has that point been argued. OUR POINT IS THAT WE DO NOT AGREE with the policies that Target has made, and therefore are suggesting that others do not run into this brick wall, and therefore suggest to register elsewhere. It's as simple as that - and that opinion is not WRONG, it's an opinion. We respect yours, please simply respect ours and avoid the name calling and patronizing references.
Anonymous on 2008-04-08:
Some people seem to really be a little touchy when it comes to Target. Shareholders? Employees? or just no life?

Right now in this world most children are born into poverty, disease and such filth that potable water is a considerable luxury. I don't know whether to feel lucky or nauseous that I was born into a country where people spend such effort complaining about duplicate gifts. Oh, my, I got two of something for free whatever am I to do. LOL.
Anonymous on 2008-04-08:
Right on Principissa and PMS. It sounds like you and couple of the others on here have actually worked in retail. One of my co-workers came up with the idea that everyone should work retail for at least one year so they get the idea of what is like, why these policies have been put in place, and what employees (the good one's of course)as well as companies (there will always be bad ones out there) truly do for the consumer.
yoke on 2008-04-08:
What I don't get is these people knew going into the registry that their guests would need the receipt to return items, the guests also knew when they bought the item they needed to give the receipt. At what point did Target become unreasonable to them?
Anonymous on 2008-04-08:
What I don't get is why anybody would register at Target? Why not just wear a sign that says I live in a trailer park with two younguns in diapers and one on the way. That's message I get when I somebody says I'm registered at Target.
heaven17 on 2008-04-08:
Is it Groundhog Day?
Anonymous on 2008-04-09:
I have worked in retail, and I work as professional analyst today. Not only do I know what can be accomplished through customer service, I also understand the importance of profit, and how a balance sheet works. But, most importantly I understand the value of a customer, especially a loyal one. That is why I originally came to this site, in hopes of supporting my fellow consumers and join the voices of the consumer revolution. But honestly, the disrespect that is shown to posters and fellow members has made this a community that I no longer want to be a member of. It is possible to treat everyone else with respect and to be tactful. Tactul, meaning to avoid offense, is not exhibited in the above responses. Labelling it as ‘society in general’ does not make it better, it is still offensive to those who consider themselves part of that society that has a differing opinion, and I am sorry that some people here cannot recognize that – it is truly sad.
yoke on 2008-04-09:
The only disrespect I am seeing here is being told that we are being disrespectful.
Ponie on 2008-04-09:
Yawn~~~~~~~
Crave16 on 2008-04-09:
why are you still arguing? lesson learned, GET A GIFT RECEIPT. ONE PRINTS AT EVERY CHECKOUT FOR EVERY ITEM ON THE REGISTRY. I should know, I work there. This policy stops people from abusing the system by buying the same item cheaper at another store and returningit for a larger refund at target. Yoke works there too, from the sound of it...LONG LIVE THE RED AND KHAKI! lol. jk. our return policy sucks, but that's how it is.
Crave16 on 2008-04-09:
PMS:
What I don't get is why anybody would register at Target? Why not just wear a sign that says I live in a trailer park with two younguns in diapers and one on the way. That's message I get when I somebody says I'm registered at Target.




PMS....WTF mate?! that's walmart you're thinking of. lol
yoke on 2008-04-10:
crave, I do not work at Target, I just love to shop there and have NO problem with the return policy.
MarshPeep on 2008-04-10:
Why wouldn't you want better service?
yoke on 2008-04-10:
I have no problem with their service. Target opens up registers when they see more than 3 people in line until all the registers are open. I have never had a problem returning an item. I can not say the same for Wal-Mart which is our only other option around here.
MarshPeep on 2008-04-11:
That's all that service means to you? Open checkout lanes? You're pretty easy to please.
yoke on 2008-04-11:
It does mean a lot to me. There is nothing more frustrating then trying to check out at a store and they have 15 registers and only 2 open and you see a bunch of employees just standing around. At the Target near us they will continue to open registers until they are all open. The cashiers are always friendly and will talk to you. The cashiers will always tell you the amount of your bill, you do not have to ask. The cashiers always say Thank you. I admit I am a very difficult shopper to please and Target has always gone above and beyond what I expect from them. Like I have said my other option is Wal-Mart and we all know they are not allowed to give customer service. I do not blame the employees, they are only doing what they are told to do by management.
MarshPeep on 2008-04-11:
Nothing more frustrating than that? Cushy life - good for you.
yoke on 2008-04-11:
I which I had a cushy life. I just don't want to spend my life in check out lines while there are empty registers and plenty of employees just standing around. If that is how you like to shop then more power to you.
MarshPeep on 2008-04-11:
You should expect more than just open checkout lanes. But if that's all you expect - that's all you're going to get.
yoke on 2008-04-11:
I also expect good service, which I get there.
Crave16 on 2008-04-13:
well, target does have the 1+1 policy (one guest paying, one guest waiting) anything over that and we call for back up. I don't understand why people have such a hard time with returns, it's pretty straight forward, keep your receipt. or, if you paid with a card, we can look it up. if you buy something for a friend, give them the gift receipt that prints out with your receipt. if you follow these simple rules, returning things will be a breeze. o, and pay attention to what the receipt says about special items like DVD's or video games.
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Lousy Service - 3 Customers Lost!!!!
Posted by on
PEMBROKE PINES, FLORIDA -- I am not sure if the bigwigs at Target read posts, but the store's return policy, particularly for registries needs reconsidering. After spending nearly $500.00 in Target in the past month preparing for the birth of our first child, Target kicked me in the face by not returning a duplicate gift registry item. Although the service rep., who was also busy speaking with her co-workers, acknowledged the item was on the registry and had been purchased at Target, I could not get a store credit. Not a refund, but a store credit. This has to be the DUMBEST policy. The store spent time wooing me to use its registry but I can't return a duplicate item purchased (and acknowledged) at your store because a guest forgot to attach a gift receipt.

Well, I hope the $20 return policy is worth 3 loyal customers and account holders. They are too many stores in the registry business to have a major retailer closed its mind on honoring purchases made at its store. And Target wonders why its quarterly sales have consistently fallen!!!!
     
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User Replies:

msnanny on 2008-03-11:
Not again!!! No receipt no refund. It's not THAT hard to understand!!
Principissa on 2008-03-11:
Let me guess, no receipt? I guess you didn't read the return policy before you registered or else you would have known that you wouldn't be able to return anything without a receipt. Target doesn't care that you are returning a registry item, they don't care how many account holding friends you know, they are not going to bend the rules for every sally sob story and harry hard luck that walks through the doors. You have no proof that item was purchased at that store. For all they know the item could have been bought from a competitor or off of an e-tailer like eBay or Amazon.
Starlord on 2008-03-11:
No tickee, no laundlee. What is so friggin' hard to understand? I am so sick of people griping about Target's return policy, when it is posted over the customer service desk in great big letters.
Anonymous on 2008-03-11:
At times, we all have an Axe to grind. Currently, I'm grinding my Axe in regards to the Target Protection League. With all due respect to my fellow my3cents members, I cannot condone or excuse Target's vexatious, anal-retentive ways. It tickles me to no end to see a daily stream of Target complaints. Proof positive that their moronic policies don't play in Peoria.

The Target apologists are like a broken record, using the same tired cliches over and over yet these acolytes never seem to tire nor hit the pause button for one second to empathize with the consumer. Truly fitting for a site that bills itself as "The Consumer Revolution"! Well Stalin was part of a revolution as well and no doubt would find a seat at the five star table here on my3cents. Mental!
bigboxworker on 2008-03-11:
I really do not see how Target's return policies are moronic. If human beings cannot keep a piece of paper or cannot give out a gift receipt with a gift than I'm worried about the status of human civilization.
Anonymous on 2008-03-11:
It's moronic because Target's iron clad policy leaves no room from common sense. No room for a sentient human being to do what makes sense. Such as in this case where the duplicate gift was probably unopened and could have easily been returned to the shelf for resale AND there was no REASONABLE doubt that this item was BOUGHT from Target. I guarantee you most sane rational business OWNERS would have at least given store credit for this return because that would be the SANE and RATIONAL thing to do. Maybe moronic was a poor word choice... INSANE and IRRATIONAL is much better choice. I stand corrected. Insomnia!
msnanny on 2008-03-12:
It really doesn't matter how WE think Target should run their business. The fact is that in a free society they have the right to impose any policies that they see fit so long as they are well posted and legal. The fact is that this OP and others think the rules don't apply to them.
Principissa on 2008-03-12:
Exactly msnanny. They are not asking for anything out of the ordinary. All they ask is for a receipt. They aren't asking for a kidney or your first born, they just want proof that the item you are taking back was from their store. I had no problems returning a sweatshirt to Target a few months back. I walked in with the shirt and the gift receipt and walked out 10 minutes later with a new shirt. The rules apply to everyone and once people start realizing that they are not above them we won't have complaints like this.
Anonymous on 2008-03-12:
It is very important to note that this post is regarding the registry, and this is a change in policy for Target. Although their policy has always stated that all returns required a receipt, they previously DID ALLOW RETURNS ON REGISTRIES without receipts. So, apparently just reading the policies doesn't hold water with this very legitimate complaint. I understand that the purpose of this website is to air consumer grievances and disappointments. Posters such as this, who are voicing their legitimate and well-written complaint should be celebrated. Thank you MadinMiami, and remember friends don't let friends register at Target.
Anonymous on 2008-03-12:
Why, if someone disagrees with a policy, is it declared that they believe they are 'above the rules'? I find this very insulting. When you disagree with a family member or friend - is it because you are better than them?
Anonymous on 2008-03-12:
Well said cherpep... And nobody is saying that Target doesn't have the right to set policy or that the rules don't apply to them or any of the other talking points the Target'istas spew with all the regularity of a highschool kid freebasing ex-lax. NO!!! What we are saying is as consumers we don't like it! We are saying it on a web site that's supposed to exist for consumers to voice their opinions. One doesn't have to be a pampered pet or an entitlement junkie to think Target's policies are bad for the consumer and insane. I will indisputably be obliged to support those who speak out against Target. And you know me: I never neglect my obligations. Forever and always!
thensider on 2008-03-12:
While I can agree that Targets policies have gotten more strict, and thus there are more complaints, I see good reasons for Target to change the policies. Yes, they used to allow returns off of registries IF the item was ON the registry to begin with AND it was noted on the registry as PURCHASED, I.e. the person who purchased it had the cashier scan the sheet. I agree that this change in policy is somewhat silly, but it is there, and its not hidden, so it seems silly to say that people shouldn't bother to pay attention and they can then claim ignorance. If you get pulled over for doing 50 in a 35, the cops don't care that you "didn't know" what the speed limit was. It was there, posted for you to see. Also, the reson that some of us here say that these complainers think they are "above the rules" is because, in general, they SAY they know the rules, but feel that their situation warranted a different rule or no rule at all. If Target was going to make exceptions for EVERY person who had a similar story, there would be no point to have a policy at all! It does suck when you cannot return or exchange something. I myself have been there. I have lost a receipt or not been given one, but I don't go around complaining about how the store won't take it back. If I know the stores policy, I don't even try to return, because I know the rules apply to everyone.
heaven17 on 2008-03-12:
This is obviously one of those 'agree to disagree' issues on My3Cents.
But what I don't understand about the Target naysayers is that we see so many of these "I wanted to return something without a receipt, and they didn't make an exception and kiss my @$$" complaints...doesn't the sheer number of these make you wonder what the real problem is?
I mean, how many people (who can't be bothered to retain a receipt) does it take before you stop and think,"Hmm. Maybe Target has a point."
I see the same complaint over and over, and each one just solidifies the idea in my mind that Target is dead on in how they handle their business.
Aside from molly-coddling irresponsible customers and placating whiny, rude consumers, why should they take anything back without proof of purchase?
Principissa on 2008-03-12:
What I don't understand is this, it's O.K. for stores, Wal*Mart especially to require you to show a receipt before you leave a store even though your items are bagged and you just bought them, but it's not O.K. for a store to require a receipt in order to do a return. The days of just being able to walk into a store without a receipt and get your money back are over, people just need to get over themselves and realize this. It wasn't your fault, it wasn't my fault, it was the dishonest people, the thieves and scammer's who made them enforce such strict policies. Don't be angry at the stores, especially the minimum wage employees who if they use "common sense" and bend the rules could lose their jobs, for all you know they could have families at home just like you and I that they need to provide for. Maybe if people weren't so dishonest things would be different.
Anonymous on 2008-03-12:
"Wal*Mart especially to require you to show a receipt before you leave a store" -- Blatantly false. They can ask for a receipt but if you refuse they can't legally detain you or in any way impede your exit from the store unless they have some good proof you shoplifted and they better darn well be right. Once you pay for the merchandise then ownership is transferred to you . You do not have to prove ownership of your personal property to anybody unless directed to do so by a court of law. I'm not sure the relevancy of this to a Target complaint but I like to keep it real when I can.
Principissa on 2008-03-12:
Actually Stew it is quite relevant. Because it's not just Wal*Mart that requires a receipt upon leaving other stores are doing it also. But that wasn't the point I was trying to make. If you read correctly you would see that the point was that people have no problem showing a receipt when they leave a store, but they have an issue with showing a receipt in order to return merchandise. Isn't it essentially the same thing?
Anonymous on 2008-03-12:
Yes it is Princi.
Anonymous on 2008-03-12:
Very good point Principissa!
Anonymous on 2008-03-12:
Its a specious argument at best. People have a *CHOICE* to show a receipt upon exiting the store. So following your logic Principissa... If you lost your wal*mart receipt before exiting the store you shouldn't be allowed to leave the store with your merchandise? Also you're framing the argument in a light that's not being shined here. People aren't saying they refuse to show a receipt but rather sometimes they might not have the receipt and they expect when it makes perfect rational business sense to do so that target should do the exchange as in this case. And if they don't then they'll take their money else where. Target needs customers. Customers don't need Target.
Principissa on 2008-03-12:
Stew it's called RESPONSIBILITY. You the CONSUMER are responsible to provide proof that you legally acquired the merchandise in question. YOU the CONSUMER are responsible to ask the gift giver for a receipt if one was not provided. A simple "I'm sorry to tell you but the lovely gift you gave us was broken or missing pieces, do you have a receipt so we can return it for one that works?" If you get pulled over by the police and you forgot your drivers license, insurance card, or registration, should the cop just take your word that you have that information? Chances are he won't and he will write you a summons requiring you to show that documentation in court. So why should ANY store just allow someone to walk in off the street with an item that they can't prove was purchased from one of their stores? What if the item was bought at another store, what if the item was bought off of the internet, what if the person giving the gift works for the manufacturer and got the item for cost? Should they take someone's word for it and just allow anyone to return anything no matter where it came from? Because that is essentially what you are saying. I hate to break it to you, but most of the major stores are now requiring either a gift receipt or receipt in order to return something. And I don't blame them. Oh, and by the way, my Costco membership clearly states in the terms and conditions of my signed contract and the sign on the wall at Best Buy before leaving the store clearly state that showing a valid receipt is required before leaving the store. You can disagree with me all you want, but don't try to make me look stupid.
Anonymous on 2008-03-12:
Again very well said Princi, no receipt, no return.

ps) You are far from stupid, stupid is expecting returns or leaving a store now without a receipt.
Anonymous on 2008-03-12:
It's called customer satisfaction and Target is failing miserably with a lot of people. Again you're framing and using specious arguments. Look when I was in college I did an internship at the District Court. I know what I'm talking about. Let's just agree to disagree.
jenjenn on 2008-03-12:
They WOOOOOO'D you, huh? LOL! That's pretty funny!! What did you get exactly for registering with them?
Anonymous on 2008-03-12:
Come on people now you are going to argue you must have a receipt to leave a store? Give me a break. So if you lose your receipt your perfectly OK with the store not allowing you to leave with your merchandise in essence stealing your property. WOW! And it begins.
Principissa on 2008-03-12:
Stew for once in your life admit you don't know what you are talking about. You are not smarter than me, you don't know more than me, and you are not more educated than me. I'm sick of you treating me like I am some uneducated retard who doesn't know her butt from a hole in the ground. I do know what I am talking about Stew. Customer satisfaction or not don't fault a store for lack of COMMON SENSE ON YOUR PART. COMMON SENSE, if you use it you will get very far in life, and you don't need an ivy league education or an internship to get it. IT'S FREE. Now if you'll excuse me I have some Kmart items to return at Target without a receipt, and while I'm at it I may as well hit up Best Buy and buy a T.V. and refuse to show my receipt because I'm me and the rules only apply to the little people.
Anonymous on 2008-03-12:
Princip -- I took no personal shots at you. I called you no names or in any way showed you any disrespect. I merely disagreed with you. This is an opinion site and I have a right to my opinion. I also have the right to disagree with you. Again you're framing the argument and using specious logic. I never once commented on your educational level or intelligence. I retorted your post and the words you posted. It's called debate. Look I was on the debate team in college. I know what I'm talking about. If it makes you feel better I'll wave the white flag and say your win. Exemptions!
Suusan B. on 2008-03-12:
Target requires a receipt for all returns and exchanges and said returns and exchanges must be completed within 90 days of the original purchase date. Customers are allowed two returns not to exceed $20 within each twelve month period. There are no exceptions to these policies even if the customer created a registry. End of story. So move on - - there is nothing else to see.
Principissa on 2008-03-12:
Stew the only person you ever disagree with is me. Three others said the same thing I did, and you singled me out. And you do it all the time. You have a right to voice your opinion just as I do, only problem is I'm not arrogant about the way I disagree with others.
Anonymous on 2008-03-12:
Most stores do ask for a receipt for a return, but most stores give their customer service reps the ability to be flexible when it makes business sense to accept that return. Target does not grant their employees that flexibility. Target previously accepted the registry as proof of purchase. Where has it been posted in the stores that this is no longer accepted as proof of purchase? If a speed limit changes, it is clearly posted, even flagged to be sure everyone notices it.
Anonymous on 2008-03-12:
Princi - I don't know if I single you out or not but if I do it might be because I respect what you say. You're obviously very bright. You're an excellent writer as well. I read everything you post (completely) which puts you in a rather small group. Arrogant should be my middle name for as many times I've heard it in my life but much like they'll say at my funeral .. 'That stew.. ahhhhh.. He meant well.'. I mean no disrespect or ill will towards you at all.. in fact quite the opposite... But if you think I'm going to back down on Target that's where you are WRONG! ;-)
jenjenn on 2008-03-12:
Come on people! The woo'ing part was funny!!! :)
Principissa on 2008-03-12:
Well if you think I am going to back down you are WRONG. Imagine me sticking my tongue out you.....NOW. :)
Anonymous on 2008-03-12:
I can tell you that the 'registry is no longer proof of purchase' policy was NEVER posted. Why? Because they want the benefits of the registries. Is that fair? I guess it's up to the consumers to decide. But, I don't think it's right to condemn or belittle+ those posting on this sight that disagree with that change and feel that they were treated unfairly by the store.
jenjenn on 2008-03-12:
Yes Stew..."Smart people avoid Target...you should too!" We know. :)
Principissa on 2008-03-12:
Cherp, it's posted on the website under returns.

http://www.target.com/gp/browse.html?ie=UTF8&node=1084718

Registry Returns & Exchanges


Target makes returns and exchanges easy.

Need to return or exchange a gift? Not a problem. Follow the appropriate steps below to return an item purchased from your gift registry.

To return a gift purchased online at Target.com:

If your gift was purchased online, you have up to 60 days after your event date to return any new, unopened items.
Visit our Online Returns Center to find out more about where you can return an item and how to print a gift receipt. When you’re using the Online Returns Center, be sure to check the box asking if this was a gift. You'll incur a shipping fee for online returns unless you received a broken or defective item.

To return a gift purchased at a Target store:

For up to 60 days after your event date, you can return or exchange any new, unopened gifts to your nearest store.
Simply bring the following items with you to a Target store near you:
1. Your new, unused item, including all product packaging and any accessories
2. Your receipt or gift receipt
3. A form of personal identification
If you are returning your item with a gift receipt, you will receive a gift card for the original purchase value of that item. The store credit can be used in any Target store.

Use our online store locator to find a store near you, or call us at 1-800-800-8800.

Receipt Required for All Returns

Please note that all returns to Target must include either the original receipt or a Gift Receipt. If you do not have the original receipt, Team Members may be able to locate the original receipt information if you purchased the item with a credit or debit card and if you present this card at time of return.

Gift Givers are strongly encouraged to include a Gift Receipt whenever a gift is purchased. Gift Receipts do not display any price information and make it easy for gift recipients to return their items if necessary. Gift Givers are able to request as many gift receipts as they would like during checkout at any Target store. Gift Givers are able to obtain as many Gift Receipts as they like after time of purchase by bringing their original receipt to Guest Services in any Target store. Gift Receipts for items purchased through Target.com are available at any time through the Online Returns Center.

For additional information regarding our return and exchanges policy including:

* To return an item purchased on Target.com
* To return an item by mail
* To return a purchase or gift to a Target store
* To return an item purchased at the Amazon.com store at Target.com
* Items that cannot be returned to a Target store

please visit Online Return & Exchange Policy for Purchases & Gifts
Anonymous on 2008-03-12:
Princi - each time you make a purchase do you recheck the policies? This is a change in policy. Target always accepted the registry as proof of purchase. Is this posted & flagged all over Target? If people have been frequent customers at Target, perhaps registered there before, know of this change? I'm not talking about people on this site, I'm talking about the average customer. Are you telling me that Target has made this policy change perfectly clear to the customers in their store?

The example of a speed limit changing was given for comparison. I'm saying that Target doesn't flag their changes to make the consumer aware.
Principissa on 2008-03-12:
Actually cherp, I'm really anal about things like that. I know you think I'm nuts, but I do. It's just that I personally like to make sure I have everything I need in the event I actually need to make a return.
Also I just made a registry on Target.com just to see if they explain the policies before I post, and if you click the FAQ link it will bring up a list of questions, including a return question that outlines the policy. That went for both wedding and baby registries. It also said to refer to the return help link before registering. So it's not like they are blind siding people, they are actually recommending the return link just so that people can educate themselves before making a registry.
thensider on 2008-03-12:
Cherpep, I would also like to mention, just as a general comment: the old policy required that the item in question be on the registry AND that the person who purchasedthe product had the registry updated. So, if the gift giver did not have the cashier scan the registry at POS, then the registry could NOT be used as proof of purchase. Hope that makes sense
bargod on 2008-03-12:
"If we don't take care of the customer,someone else will"

Sam Walton;founder of WalMart.
Anonymous on 2008-03-12:
thensider, please note that the original comment from MadInMiami states that the customer rep "acknowledged the item was on the registry and had been purchased at Target", hence my discussion.

Princi - you are nuts, but that's a separate issue, LOL.
thensider on 2008-03-12:
Oh, Cherp, your right, sorry, I missed that part. Know, I do have to wonder how they could KNOW that it was purchased there, without a receipt. Unless it was a Target brand, I don't see how that could happen. Know you've got me thinking, darn it!
URWrong! on 2008-03-18:
Cherpep- Your logic is faulty. Target never stated in their policy that they (previously) accepted returns from a registry, so there were no changes BECAUSE the policy has been "A receipt dated within 90 days is required for all returns and exchanges." It was an exception to their posted policy but the return policy has been the same since 2001.

And ignorance of a policy (much less anything else) is not an excuse. It is our job as consumers to check store policies before purchasing merchandise/services because once we have purchased something, we agree to that store's terms. Target is just holding their customers to the very thing they agreed to by making a purchase there. If you do not like the policies, do not shop there.
yoke on 2008-03-23:
What people who have registries seem to forget is just because they registered for something at Target does not mean the gift giver bought it at Target. Why should Target have to take back an item that was never theirs to begin with? It is up to the gift giver to give a receipt when attending a shower or wedding. If they can not the only person the gift receiver has to blame is them, not Target.
MarshPeep on 2008-04-15:
URWrong, when I needed to return something that I did not have a receipt for, but was on my registry. My Target produced what was called a "purchase log" and performed a return from that. No receipt was necessary. This was quite a bit over a year ago. I believe they will no longer do that. If that's not 'technically' a change in policy, what is it?
letsmakeadeal on 2008-04-20:
I actually do feel bad for this poster though, when you can see the item has been fulfilled on the registry I don't understand what the problem is. and why the hell did they get rid of the gift purchase logs?
Emily on 2012-07-07:
I used to work in loss prevention for a different retailer. In terms of honest mistakes, how does the registered person or the store know what price was paid for this item? Maybe the itme was bought on sale for $10
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Baby gift return
Posted by on
MONTGOMERY, ALABAMA -- Against all the bad publicity I read about Target and returning gifts etc. I decided to go ahead and register my baby there. Well now I fully understand what all the customers were talking about. I received a baby gift (due date Dec 7th) that was not on my registry and Target would not let me return or exchange the item for ANYTHING because it was over $20.00. What kind of crap is that? I returned an item a few weeks ago and the customer service rep. informed me that I was allowed 2 returns a year without a receipt. I then asked her, I'm registered here you know I'm about to have a baby what do I do if I get multiple gifts or need to exchange and don't have a receipt etc? She said " I was OUT OF LUCK". On the day I returned this item even the manager at this store agreed there policy was crazy and that Target was cheap.

Well at least we know how the employees etc. feel now. I suggest to anyone to not buy a thing from Target until they get a new return policy better suited toward the customers!

     
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User Replies:

Principissa on 2007-11-21:
Once again, No receipt, No return! Thank the dishonest people who scammed them in the past for the policy they have now.
yoke on 2007-11-21:
Why not be thankful that someone thought to buy you a gift. So what if it wasn't on your registry. How do you know it was bought at Target?
Anonymous on 2007-11-21:
I'm siding with yolk on this one.
bargod on 2007-11-21:
Give it to a famliy member,give it too the poor or politely ask them if they still have the receipt as you were given 2 gifts. I doubt they would be to offended.
Suusan B. on 2007-11-21:
Gift receipts were invented for a reason and I think that people need to start aiming their anger at the gift givers for not including them instead of bashing the retailers trying to enforce policies. And I agree with yoke - - can't people just be thankful that someone bought them a gift? Finally, I hope you are able to clean up your mouth before your baby is old enough to understand the meaning of the phrase "what kind of crap is that?".
Anonymous on 2007-11-21:
1992, Giving a gift is better than returning gifts therefore wouldn’t be better, less time consuming and money saving if you just give the unwanted gift to someone who could use it or a charity?

Just a thought...
spiderman2 on 2007-11-21:
Also agreeing with Yoke. Maybe I'm really different, but I have NEVER returned a gift. Maybe the person who had the nerve to buy you a gift that wasn't on your registry actually has had a baby and thought this might be something useful. I have an idea for people that are so offended that someone bought them something that wasn't on their registery. Skip the registry and buy everything yourself, then you won't have any return issues.
Principissa on 2007-11-21:
When I had my kids I kept everything. Even the stuff I thought I wouldn't need. And you know what, I did use most of the stuff I thought I wouldn't. And I'm glad I kept it.
killerklown on 2007-11-21:
Maybe you should be writing a complaint about your idiot friends who couldn't handle a simple gift registry, or getting a gift receipt.
1992 on 2007-11-22:
I"m planning on donating the gift. I was very grateful this person thought of me but I have a duplicate one FROM Target already. THats why I wanted to exchange it for something I needed. To those who left negative feedback I guess you wouldn't feel the same way if it were you in all of our shoes. And I do agree with the first comment the policy is probably due to dishonest people but its sad when you have spent at least a $1000.oo or more on maternity clothes, baby items etc. and they won't let you exchange one gift! ANd not to mention to all the people that left negative feedback to me have you not read all the other feedback from unsatisfied customers? They feel the same way but oh well until you go through it you cannot begin to understand
1992 on 2007-11-22:
Oh and one more thing I'm sorry if I offended anyone by using the word "Crap". Maybe next time I'll try to use a more explicit word that would be more tolerant!
Anonymous on 2007-11-22:
1992, I meant no disrespect and was not trying to put you down. It is just that Target, like most stores SUCK with there stupid little rip off games that I think rather than get yourself all up set it is a better thing for your own peace of mind to know that someone else might get something they needed, especially at this time of the year, that's all.

Happy Thanksgiving to you and yours.
killerklown on 2007-11-23:
We're smart enough not to BE in your shoes in the first place.
yoke on 2007-11-24:
We have all been in the situation of having to return items or gifts. Difference is we all make sure we have the receipt.
Principissa on 2007-11-24:
Yoke I have a small little index card box that I use for receipts. I have them set up alphabetically by store. That way we always know where a receipt is in case we need to return something.
yoke on 2007-11-24:
Prinsipissa, I have a folder for each month of the year for purchases. After about 6 months I will discard them. If it is a major purchase I tape it to the back of the purchase. I never hava a problem with reciepts. I will always give reciepts when giving gifts. When my kids go to bday parties I will hand the receipt to the parent.
Jenn4375 on 2007-12-31:
I had the same experience with Target – and yes, their defense is: “We give everyone a gift receipt. The purchaser should have given it to you.” I received very few gift receipts from a shower held by my co-workers, but I received many duplicate items.

The most appalling part of this is that their system will not trigger if someone is purchasing a duplicate. So if someone purchases two items from your registry (and the item is worth more than $20), Target will not take one of them back without a gift receipt – even if it’s a Target exclusive item.

With the shower from my friends still to go, I also have canceled my registry there and encourage others to do the same.
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