REDMOND, WASHINGTON -- If you are getting married, we would like to warn you about registering at Target. Their return policy for registered guests is very misleading and it is falsely advertised. Had we known it would be such a hassle to return the gifts we received from our wedding, we never would have registered with Target. This would have been avoided if the return policy was stated accurately on the registry.
We had almost $500 in returns to Target from our registry due to duplicate gifts. We returned around $300 with some hassle for in-store credit. Even though we had receipts for $75 worth of product, we did not receive any cash on these gifts. Just recently we received a second set of the knives we had registered for - priced around $200. When we tried to return them we were denied credit because they said we were over our $200 return limit. No where on the registry policy does it note that there is a limit on the returns.
So now we are out the $200 that could have been applied toward other gifts. The knives will sit unopened in our cupboard... a waste of money for the guest who purchased it. You cannot expect to get gift receipts on every gift and it is very possible that some of these may get misplaced. Target holds the bride and groom responsible for this, which is absolutely ridiculous. Target's return policy for bridal registries should be closely reviewed and re-evaluated for the guests' best interest.
We have complained to Target directly about this through their stores and through their corporate office. All they could offer was a brief apology for our dissatisfaction. No one has tried to rectify the situation in any way.
VIRGINIA -- I received many duplicate gifts from my wedding registry at Target (this didn't happen at Bed Bath and Beyond). When I tried to return the items that were duplicated, in tack, in the Target box they came in. I was told they would not take any product back without a receipt. All I wanted was a store credit. They didn't even care that they were on my registry. I asked to speak to the manager, called and wrote the home office and was told the same. This was only two weeks after my wedding. I will never shop at Target again. Do yourself a favor and register at Bed Bath and Beyond.
LAVERNE, CALIFORNIA -- My husband and I are recently married and wanted to return a duplicate wedding gift we received for store credit only. We were not given the receipt so we wanted to just purchase other items in its place. We were told that we could not return anything over $20.00 without a receipt. We then asked the manager to contact his corporate office and get authorization over the phone to override the return. He then handed me the phone to explain my situation only to find that I was talking to someone in India who could barely speak English let alone understand what I was saying.
We find this to be very poor customer service and think Target must be in trouble financially if they will not take a return over $20.00 without a receipt and give store credit. All they had to do was look up my wedding registry. No one in the store seemed to really care about satisfying us. We had been given gift cards as well and decided to just shop for what we needed and then never return to another Target.
We wanted to purchase a BBQ for $99.00 and waited 30 minutes for someone to assist us, when they finally showed up, we were told the BBQ was the last one and they would not sell the floor sample to us. Why would they need the floor model if they don't have any left in stock???? Again, this was poor customer service. My husband and I left very disappointed and will not be returning. We will give our business to Walmart from now on.
The "new" policy at Target will not let the people that registered at Target for wedding or for baby to even get a gift card in exchange for a duplicate gift - if there is no receipt. Most people do not put a receipt with a gift. And that is one of the reasons that couples register - so that they can exchange without letting the people that bought it know. How tacky would that be to ask the gift giver - do you have the receipt. When a couple registers at Target and puts the cards in the shower or even wedding invitations, it is an advertisement for Target. Then they do not even let the couple exchange or get a gift card. They would not be out of any money - it is just the right thing to do.
So tell any young couple or a couple that is going to have a baby - DO NOT REGISTER AT TARGET!!!
Recently a couple created a wedding registration at Target. This past week, I checked it and noticed that many furniture items they had wanted were drastically reduced in price as well as many other items on their list and we could not find them in the several stores we went to in two different states. I asked a store manager and was told the merchandise was no longer available (I had seen the furniture in the stores less than 3 weeks ago).
I asked if they could check another store and was informed it wasn't available at ANY store in the entire U.S. I find that hard to believe. I was then told "yes, it's available online for the original price PLUS shopping costs", or "I" could call guest relations and try to find it myself. I asked why the couple wasn't notified of this situation (they didn't know until I told them) and was told they should have been sent a postcard (which they were not). These were not seasonal items.
This is horrible customer service. The couple should received these items online at the clearance prices I believe as well as NOT be charged for shipping. Or someone should have helped them locate these in stores and get shipped to the nearest Target or their home.
SAN DIEGO, CALIFORNIA -- I recently got married on December 15, 2007 and was registered with Target. Of the many gifts we received from Target, we only wanted to return 2 (they are listed in our registry). However, when we visited our local store, we were told that we were unable to return these things because they were over $20 and we didn't have a receipt. Why couldn't they just look up the items in our registry to confirm this?? My words of advice: DON'T REGISTER AT TARGET BECAUSE IN THE END, YOU, THE CONSUMER, WILL LOSE.