Recently I decided to use Target to register for my bridal shower. I registered around Sept. 1st, my shower was Oct. 7th, and my wedding was Nov. 3rd. At my shower I received numerous multiple items from Target, many of my guests complained about the cashiers not knowing what to do w/ registry items. I was a little upset w/ this but I got over it considering I was able to return the items for an in-store credit. Then for my wedding I received more multiple gifts, when I went to exchange these items for an in-store credit, I was told that without a gift receipt I could no longer return items, this new policy went into effect Nov. 1st, I believe. I was appalled at this new policy.
I talked to every manager there was at the store. They said there was nothing they could do. So then they gave a 1-800 # for a customer service rep., who was very rude and insensitive to me. I was mortified at the way this woman talked to me, I was also mortified at the fact that I asked my guests to spend their money at Target for me (I brought a lot of business to the store) and not only were all of these multiple gifts the store's fault but the store was refusing to fix the problem. Well I left the store feeling taken advantage of and I decided I would not stop there.
2 days later I called the 1-800 registry number and found out that I was able to return up two items on my registry without a receipt. The woman explained that the policy had been changed. Well I was glad because I only had two items to return but I still will longer give Target my business, let alone step foot in that store. Had I had known that Target was going to change their policy I would never had registered there. Whatever happened to the customer is always right? I was not asking for Target to give me cash back without a receipt is, all I wanted was an in-store credit for my two unopened items.
I am also now pregnant and I will not register in your lullaby registry. Target may not go out of business because of me, but I guarantee that other consumer will be as unhappy as I am and your business will go under if Target does not correct this unreasonable policy. I would also like to note that I looked into other bridal registries such as Bed Bath & Beyond and if I had registered there I would have been able to take any items back for cash, without a receipt, because my registry acted as my receipt.
To help keep me as a potential future customer, I would like the following: There really is nothing Target can do for me, because I will never shop there again. At the very least I would like a response from your company regarding this incident. Thank you for your time.
CHARLESTON, SOUTH CAROLINA -- For my wedding, I registered for over 50 gifts from Target and received most of them. One of the items I received from my registry was a hanging votive candle holder. When I opened the package, I found that several of the glass covers for the candles were broken. I was not given a gift receipt for this item, but I didn't figure it would be a problem to exchange it for another votive holder exactly like it that wasn't broken. Boy, was I wrong. At first I was given grief about not having a receipt.
Under normal circumstances, I can understand a strict receipt policy, but in this case, I was returning something that I have on my registry - something that they could look at my registry, see it was on there and that someone had purchased it for me. There was no doubt that this was a gift I had recently received and that it had come from Target. They finally let me go find another votive candle holder, but when I brought it back to the register, I was told that "it was ringing up $3 more than the original." When I asked why that would be, she said Target had a policy saying you have to pay a 15% restocking fee on returns with no receipts.
Again, considering the circumstances that this was something Target had on record that I had registered for, I thought this was ridiculous. The thing that bothered me the most however, was that the item I was returning was broken. Basically what happened, was Target sold a broken item and I had to pay for them to take it back and exchange it for another one exactly like it. The store took no responsibility for selling bad merchandise, leaving me to have to pay extra money for them to take it back. I was also told that since I returned this item with no receipt, that I would only be able to return one more item for an entire year.
Again, under normal circumstances, this would probably not be a problem. HOWEVER, I received many duplicate gifts from my registry, most of which I was given no gift receipt for. Basically what I am being told, is that I am stuck with these duplicate gifts because I can only return one more item. They have a record of everything I asked for and everything that was purchased for me. That should be more than enough compensation for not having a gift receipt. Target should know and understand that duplicate gifts will be purchased from registries and take that into account when doing in-store returns.
Only allowing two returns for a large registry is absurd. I will never set up another registry of any kind at Target. I will also not advise anyone else to have a registry at Target. I set up registries at several other stores and Target is the only one I have had problems with. Every other store has gladly taken back duplicate gifts and exchanged them for something else on my registry, without once asking for a receipt. I chose to register at Target over many other stores, but this was a big mistake. It's a mistake I will not make again.
SAN DIEGO, CALIFORNIA -- I recently got married on December 15, 2007 and was registered with Target. Of the many gifts we received from Target, we only wanted to return 2 (they are listed in our registry). However, when we visited our local store, we were told that we were unable to return these things because they were over $20 and we didn't have a receipt. Why couldn't they just look up the items in our registry to confirm this?? My words of advice: DON'T REGISTER AT TARGET BECAUSE IN THE END, YOU, THE CONSUMER, WILL LOSE.
REDMOND, WASHINGTON -- If you are getting married, we would like to warn you about registering at Target. Their return policy for registered guests is very misleading and it is falsely advertised. Had we known it would be such a hassle to return the gifts we received from our wedding, we never would have registered with Target. This would have been avoided if the return policy was stated accurately on the registry.
We had almost $500 in returns to Target from our registry due to duplicate gifts. We returned around $300 with some hassle for in-store credit. Even though we had receipts for $75 worth of product, we did not receive any cash on these gifts. Just recently we received a second set of the knives we had registered for - priced around $200. When we tried to return them we were denied credit because they said we were over our $200 return limit. No where on the registry policy does it note that there is a limit on the returns.
So now we are out the $200 that could have been applied toward other gifts. The knives will sit unopened in our cupboard... a waste of money for the guest who purchased it. You cannot expect to get gift receipts on every gift and it is very possible that some of these may get misplaced. Target holds the bride and groom responsible for this, which is absolutely ridiculous. Target's return policy for bridal registries should be closely reviewed and re-evaluated for the guests' best interest.
We have complained to Target directly about this through their stores and through their corporate office. All they could offer was a brief apology for our dissatisfaction. No one has tried to rectify the situation in any way.
Recently a couple created a wedding registration at Target. This past week, I checked it and noticed that many furniture items they had wanted were drastically reduced in price as well as many other items on their list and we could not find them in the several stores we went to in two different states. I asked a store manager and was told the merchandise was no longer available (I had seen the furniture in the stores less than 3 weeks ago).
I asked if they could check another store and was informed it wasn't available at ANY store in the entire U.S. I find that hard to believe. I was then told "yes, it's available online for the original price PLUS shopping costs", or "I" could call guest relations and try to find it myself. I asked why the couple wasn't notified of this situation (they didn't know until I told them) and was told they should have been sent a postcard (which they were not). These were not seasonal items.
This is horrible customer service. The couple should received these items online at the clearance prices I believe as well as NOT be charged for shipping. Or someone should have helped them locate these in stores and get shipped to the nearest Target or their home.