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1000 Nicollet Mall - P.O. Box 1392
Minneapolis, MN 55403

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Horrible return policy
Posted by Cpatzer on 03/14/2005
SEATTLE, WASHINGTON -- My mother in-law purchased for my wife and I a fire-proof safe for $99 at Target of West Seattle. When we opened the safe we discovered that the safe was damaged. We promptly returned the safe with the gift receipt that was given to us by my wife's mother. The safe was on clearance at this point for $69 so we received a gift card for the remaining balance of the purchase price. We brought this safe home, now two trips up and down the three flights of stairs with a heavy safe to our room, only to find that this one was damaged as well. We next brought this one back to the store with the original receipt as we were told via a phone call to the store that the safes were on clearance because of the damage ("not mentioned at all at the time of purchase"). When we got to the store we were told that without the second receipt we could not get cash back and would receive only $49 store credit as the price had again dropped. At this point steam is coming out of my ears. We again packed up the safe and made the trip to my mother in-law's to get the other receipt. Once back at the store we were now told that we could get only a gift card back even though we had brought in both receipts, the one showing the original purchase made in cash and the one showing the exchange. This leaves us for lack of better words, "totally screwed". They don't carry the safes anymore or any other safe for that matter and we need a safe. We can't use the money that was intended for the purchase of a safe somewhere else as Target is now holding it hostage.
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Posted by toby2b2 on 2005-03-19:
Did you know that Target is a french owned company? You should not even support their business. They wouldn't support us in Iraq!...
Posted by NikkiKitty on 2005-03-19:
I wish I could say something that would help, but I'm not sure I can. Did you ask to speak to a manager? Are there any other Target stores around you that still carry safes? Are there any signs at all that say indicate that the safes are damaged?

Speaking as a former customer service representative in a store like Target, a common problem is that customers don't see or read the signs.

I mean no offense. It's just a fact.
Posted by tgtman on 2005-03-20:
From an insider: Here's why. Once you "exchanged" the item from the original receipt, it is no longer useful. You were given an "Exchange Receipt." This is now your receipt for this item. Since you did not pay by cash, charge, or check on this receipt, it is considered Store Credit for a refund (aka Gift Card). I know this kinda stinks, so I would complain to the company. There is nothing anyone could have done because the computers are set up this way. I am not defending Target (even though I work @ the service desk), but I am just explaining why it is this way. PLEASE contact the company so that we can fix this change!
Posted by osiris on 2005-03-29:
To the person who keeps saying Target is French owned, it's not. It's a company that is US only and is owned by a company based out of Ohio!! The Corporate HQs are in MN, not Canada or France. Also, if I were the French I wouldn't support the Iraq conflict either (legally it is not a war as defined by our Constitution).
Posted by Rattrap007 on 2005-03-30:
You didn't think to check the safe BEFORE you left target?

Also when an item is on clearence most stores won't even take it back. Hence CLEARENCE.
Posted by Kronenberg on 2005-10-04:
So we should all open up our boxes inside the store to check? How am I supposed to check the cd after cd and dvd after dvd that I have purchased from Target that wont work in the player? I have the same problem with Walmart, but not only will walmart take it back no questions asked, they've also taken back and exchanged Targets for me!
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Return Policy
Posted by on 04/09/2001
OLATHE, KANSAS -- Guest Relations Manager,

As a frequent user of your company, I feel obligated to share with you my experience.

I received an Oritron DVD player as a gift from friends in Georgia in early March. As of Friday, April 6th, I have discovered that this DVD player is defective. It displays large green spots on the screen when a movie is in 'play mode.' As a result, I pulled out the original box, which still contained all the paperwork, packaging, etc and boxed the DVD player back up as it was originally received. This box contains an UPC sticker with Target's store name located on it.

I contacted my friend and informed her of this unfortunate problem. She confirmed that it came from Target in Columbus, Georgia and she asked if I would be able to exchange it here. (**Note: This is the second defective DVD player. The first was shipped back to GA and exchanged for a new one - which is now defective as well).

I called my local Target store and spoke with Lisa, of the Customer Relations Dept. She informed me that Target's corporate policy would not allow an exchange of the DVD player without the receipt, regardless of the box containing 'Target's' name. I explained that I felt uncomfortable asking someone for a receipt that contains personal information to return the product, and explained further that I was not interested in paying shipping for a second time to return the defective product to my friend for her to exchange. I was informed that there was nothing that Target could or was willing to do for me.

I am now questioning the service and products that are provided by this store chain. As a frequent shopper of Target, I am very disappointed in the service I have received thus far. By not allowing an even exchange without a receipt, (even though the company name is on the box), the customer is put in an awkward position when a 'gift' is deemed defective.

To help keep me as a potential future customer, I would like the following:

I would like the company to reevaluate their return policy. Not every situation can be corrected in the boundaries of a 'corporate return policy.' I would like to exchange the DVD player at my local store, without asking the gift-giver for the receipt. However, if the company intends to stand by their stringent return policy, then I will be forced to return the defective product to the giver for them to return for a full refund. Unfortunately, this will result in more costs to me (by shipping it back to GA) and I will be forced to reevaluate where I shop for merchandise in the future.

At the very least I would like a response from your company regarding this incident.
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Posted by Anonymous on 2001-04-12:
This is exactly what Target supplies gift receipts for. Perhaps the gift giver could go take her original receipt to the store and get a gift receipt printed up for it?
Posted by Anonymous on 2001-07-14:
Gift receipts aren't everything. Target should stand behind what they sell. They can get credit from the company for defective merchandise. The return policy of this chain is pathetic!!!
Posted by Anonymous on 2001-10-18:
For this store or any store that you have this problem with:
Just go purchase the exact same item, take it home and put the 'broken' one in the box and the next day take it back to the store with your one day old receipt and return it.
Don't let these morons jerk you around!
Posted by Anonymous on 2002-02-08:
"Just go purchase the exact same item, take it home and put the 'broken' one in the box and the next day take it back to the store with your one day old receipt and return it."

Okay... and then they will let her go get another. So she will have two of the same DVD players. I don't think that will do any good. This person needs to either get a gift reciept or the original from her friend. What personal information is she worried about? The credit card number is blocked. And before you guys all get huffy about Target, remember that they changed their policy for a reason. Do you think they did it because pissing people off is fun? Do you think they want to lose business? No, of course not... but people have been screwing them over for years. I work retail... the next time you want to blame someone because stores are being stricter about returns, blame the guy who tries to cheat the store!
Posted by Anonymous on 2003-09-29:
I still cannot understand why people cannot include the gift recepits with gifts. Regardless of what the box says, we have to be uniform and consistent with the return policy. Target issues a normal receipt and a gift receipt with each purchase, surely one of these two originals could have been sent to you. We get credit for defective merchandise once we put a red or yellow label on the box. You need to run that through a computer, which needs the receipt to process. Companies lose so much due to returns, and the public does not understand how important saving a receipt is.
Posted by tgtman on 2004-07-24:
Is it a gift? Just because you say so? Target needs proof, and without a receipt or gift receipt you are not proving your case. Target's return/exchange policy states you have a 90-day window to do any returns or exchanges; just because you have a Target sticker doesn't prove you bought it within 3 months. If it had been purchased 1 year before, then it is liable to break down and this is not a valid return to the retail outlet - you would contact the manufacturer.
Posted by tgtman on 2004-07-24:
Anonymous (10/8/2001): it is people like you that cause shopping experiences to go wrong. Your self-centered thoughts only create a mess for the retailer and the future buyer of that product. I hope the next time you purchase a boxed item, you get a defective return, and have to go through the trouble of picking a new one out (and may that be broken too...)
Posted by mermaidk3 on 2004-07-25:
Why were you worrying about returning the item to the Target it was bought at? You can return any Target merchandise to any Target store as long as you have the receipt.
Posted by royboy on 2004-12-27:
What would one expect from a " FRENCH " company
in the United States ??
Posted by Rattrap007 on 2005-03-13:
you say it is a gift, but how do they know that? Oh sure it came from Target but for all they know you stole it and are looking for money or one that actually works. People can't seem to grasp this as why stores make return policies where you need a reciept. Plus you said you feel 'uncomfortable' asking for your friends reciept. Why can't you just get over it and ask them? Also if this is the second time you have had problems with that brand maybe you need to get a better brand.
Posted by TargetAlpha on 2005-09-04:
First of all, why are you embarrassed to tell someone that bought you a gift that you need their receipt to return a defective product?? If they are close enough to buy you a gift, they shouldn't feel ashamed to give you their receipt. Second of all, when they purchased that DVD player, a gift receipt automatically came out of the register along with the receipt, so why couldn't they have sent that to you, especially since you live out of state? And third of all, you have gotten two defective DVD players from the same manufacturer and blame this on Target and not the company that makes the DVD player?
Posted by redcard on 2006-10-26:
exactly why gift reciepts are offered, contact the manufactuer
Posted by retail_supporter on 2010-03-28:
I can certainly understand the frustration you would have not being able to do the return. However, like others said Target has the return policy for a reason. That's why for any purchase over a certain amount a gift receipt is printed out, which should be included with the gift, hence 'gift' receipt. So really you should be mad with the person who gave you the gift for not hanging onto the receipt for an expensive purchase-and the manufacturer for producing defectived dvd players. I think consumers should get mad at the right people and stop taking it out on Target employees. It's impossible to process this kind of return, when it's over 70$ (or opened software) without your receipt! There's no way a employee can override it!!
Posted by jktshff1 on 2010-03-28:
retail, you do realize this post is almost 10 yrs old and the original poster is no longer around? See if the op is still active, read the post and then reply.
Posted by PepperElf on 2010-03-28:
good point JKT cos... after almost 9 years, I'm pretty sure the "return policy" is a bit moot.
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Bad New Return Policy at Target
Posted by Sylvie on 01/16/2006
WOODBURY, MINNESOTA -- I am writing to inform the consumers regarding my experience with the new return policy at the Target stores.
I bought a pair of shoes at a local Target store in Woodbury Minnesota. However, 2 weeks later I had second thought about them thinking I should get something that I would've need than want. The shoes has never been worn with Target price tag still attached. But I was told by the cashier that Target new Return Policy without receipt they would only let me exchange item for item. The new single item has to be the same or higher in price and has to be right then and there. Meaning that I have to go back to the Shoes Department looking for another pair of shoes and bring it back to do an exchange the same day. I told them I do not want another pair of shoes. That why I am bringing my Shoes back. I am not trying to break Target back by return a pair of shoes for 17 bucks. I am not asking for my money back. I just want a store credits for later days when I will have more time to shop. But since they insisted that it is the Target policy. And it would make no sense for me to go back to search for more suitable shoes that I do not need. I left unhappy that day.
For year, I truly like the enviroment of the Target stores. It is always clean and easy to shop. But now I felt Target Stores Return Policy designed to do the oppisite with the Motto 100% guest satifactory they had claimed. According to my business class it is good to make an exchange to keep dollars in house AND establish good customer loyalty. I regreted that I had made Target my choice with business the last few years. I would not shop at any Target stores and I will make sure all my friends and relatives know this policy so they can think twice before purchasing anything at Target stores.
I can imagine with this policy will be nightmare after christmas and will see down the road where will Target be and will the money Target saved on fraud can make up for the money they lose on unsatified customers.?.?
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Posted by spiderman2 on 2006-01-16:
If Target wanted to make me 100% happy, then they would give me all my stuff for free! It is simple, if you want to make a return, you need a receipt. It is not a difficult concept.
Posted by you r stupid on 2006-01-16:
Get use to it alot of retailers will be changing there policy to ones more strict or compareable...So be responsible and keep the receipt. They also have receipt look up if you can't seem to hold on to it if you payed with credit, debit or check. Be luck they are even offering you anything, I feel no receipt you should get nothing.
Posted by anti-idiot on 2006-01-16:
The reason they're enforcing such a strict policy is probably due to shoplifting problems. How are they to know you didn't come into the store, grab the shoes off the shelf, and try to scam them out of money?
Posted by CrazyRedHead on 2006-01-16:
This policy is nothing new not even to Target. If you decide to take your business elsewhere, you better check there return policy closely, because all of the stores are adopting this, if they don't have it in place already.
Posted by crewboy on 2006-01-16:
Yes, this "fraud" policy of making sure that you actually paid for the item is going to make them go under. If you are not sure that you want to keep something, save your receipt. It's not unreasonable for Target to only give you an exchange if you don't have the receipt. This is to prevent people from stealing stuff and then trying to return it for cash. If you want to know who to blame for Target having this policy, blame the dishonest people who have swindled Target out of money in days past by doing what I just described.
Posted by Anonymous on 2006-01-16:
No receipt, no return. End of story!
Posted by RVRBOATKNG on 2006-01-16:
If this is what your business teacher has discribed as keeping the house in money then I can only imagine what their last income was. Possibly a past thief of Target.
I'm sure all your friends and family will discontinue to shop at this store because you decided your didn't want that pair of $17.00 shoes and didn't save the receipt and they didn't give you what you wanted.
Posted by miketech on 2006-01-17:
Though I see the reasons people are pointing out. I am less inclined to shop at a store that treats me like a criminal. I like the small local stores where they might even know my name. If I'm gonna spend my money somewhere I want to be treated like I matter. God knows my customers matter to me.
Posted by Ponie on 2006-01-17:
Mike, I'll agree--somewhat. But I don't want to pay $29 for those $17 shoes which would be necessary in this case.
Posted by miketech on 2006-01-17:
I would tend to agree Ponie, but the $15.00 shoes I bought at Wal-mart ( Makes me feel hypocritical, cause I hate Wal-mart ) unglued when it rained. Where do you get good shoes? They do seem to be all the same no matter how much you pay.
Posted by heaven17 on 2006-01-17:
"I regreted that I had made Target my choice with business the last few years." So, you refuse to do business with them any more because of your own indecisiveness, bad spending judgement, and irresponsibility in keeping a receipt? Ooooo-kay.
Posted by tgtman on 2006-01-19:
"New?" I don't think so. This policy has been in place for years. What's wrong with getting another pair of shoes? Actually, it is posted practically all over the store, "A receipt is required for all returns & exchanges." Target does make exceptions to the posted policy by offering you a LIKE-ITEM exchange; that is, an exchange for one item in the same department.
Posted by hounddog on 2006-01-19:
target is a joke! and so are the brainless robots that work there (no offense targetman)
Posted by kstyl300 on 2006-08-24:
I understand where you're coming from. I usually do keep all my receipts but on a rare occasion I will misplace it. I was just in Target the other day and read their new return policy. I know now that I will not purchase anything at Target that goes against their policies. Their prices are not that great so I can live without Target.
Posted by sarcasticblonde on 2006-11-15:
This actually just happened to me the other day. I bought a $50 down blanket/comforter for my spare bedroom and once I got it home, I took it out and thought the quality was quite crappy. The next, I go to return it and I cannot find my receipt. Turns out my boyfriend had thrown it out with all the other papers that were laying on the counter.

I called Target today and the lady at customer service told me that she could exchange it, but that was it. And I told her that I didn't want another comforter and she offered me the Manufacturer's phone number to complain to them. I obviously didn't like that and said, "What do you expect them to do? Refund me my money?" I think I just hung up on her.

I could shoot my boyfriend for throwing that receipt away. I miss the days of getting store credit if you lost your receipt. Makes me feel like a criminal.
Posted by SUMO SUSHI on 2008-11-19:
I agree that Target is showing customer "NO" service and their new return policy is no way to treat customers. I would bring my business elsewhere. Thank God for Wal Mart.
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Quality of customer service
Posted by on 07/27/2001
ROCKY RIVER -- While shopping for school clothes for my son and daughter at the Target store, located on Center Ridge Road in Rocky River, Ohio, I was left dumbfound and extremely disappointed with my experience. I will try to sum it up for you. Before checking out I stopped to ask a young man a question about an item from the boys department. He responded abruptly by telling me that he did not work in that department. I then asked him if he could point me in the direction of someone who could answer my question. While asking this question I began to stutter on the word point. This young man began to mock my stuttering! I was shocked. However, knowing that people who do have this problem can begin to stutter when others around them are also, I asked him if this was the case. He responded by rolling his eyes, laughing and walking away. Please understand that I have been a stutterer all of my life (as a grown woman I tend only to stutter when nervous or upset) and have NEVER had to endure the humiliation of being mocked. At that point I was extremely upset. I left the store, leaving my cart full of school clothes in the middle of the isle. I would have liked to speak with the manager but I had my children with me and did not want expose them to my possible reaction. I decided to inform you directly about my experience after discussing the situation with my husband and a close friend that also stutters. I am sure that you do not condone this type of service by your employees and that you will take appropriate action. I am sorry that I do not know the name of the young man that mocked me, but I hope that he soon learns to treat ALL people with respect. I do know that I will not be returning to Target anytime soon and that if an appropriate action is not taken I will inform the Better Business Bureau of this unfortunate situation.

To help keep me as a potential future customer, I would like the following:

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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Posted by Anonymous on 2003-09-29:
This case, provided we have all the full details here, sounds like our fault. Sometimes some losers get through the hiring process. This person mocking you should not have happened. However, people only know their own departments. Target employees are NOT required to have a working knowledge of each department in the store. That is why we have radios, and this team member should have radioed for someone who had the knowledge to assist you!
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Happy With The Store Brand
Posted by Crown Jules on 03/07/2011
When I ran out of eye makeup remover I headed to Target for another bottle of the Neutrogena brand I'd had before. I was pleasantly surprised to see that Target's store brand, Up & Up, had the same product for considerably less money. I read the labels to compare the contents and found that Up & Up had the exact same ingredients in the exact same order but the cost was about $2.00 less than Neutrogena. Now, $2.00 isn't going to break me, especially since my previous bottle lasted several months, but it's the principle. I bought it and it works just as well as Neutrogena.

I'm used to seeing and buying store brands on things like soft drinks or pasta or contact lens cleaner but I never expected to find such a random items as eye makeup remover in a store brand. Well done, Target.
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Posted by Anonymous on 2011-03-07:
I've bought the Target brand for a few things, such as baby shampoo, and it does work just as good. I've found that store brands are usually just as good as name brands.
Posted by Skye on 2011-03-07:
Good review. Many times, stores brands work just as well as name brands, but for certain items only.

Glad this is one of them.
Posted by Venice09 on 2011-03-08:
Comparing ingredients is a good idea. That's what I usually do. Most store brands are a great buy. The savings can really add up.
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New Lows for Target's Return Policy
Posted by Mwooldri on 01/26/2005
GREENSBORO, NORTH CAROLINA -- I've read a number of complaints here, and people have been commenting on how hard it is to get even an exchange for something the same without a receipt. Now we found out something today about Target's return policy. If you don't have a receipt, you got to give them your driver's license as picture ID.

Now here's for the discrimination part: what if you don't have a driver's license ? Also... what if you're not from the USA? Tourists may come here, spend their money, buy the wrong thing, and want to exchange before they go back.

It would appear from me that if you don't have a driver's license (or are not from the USA) and you have a return to make to Target and you have lost your receipt... you are totally out of luck, and are stuck with what you really don't want.

This happened to us today. My wife didn't have her license; she had her passport. She had three packs of Huggies diapers that were given to us as a gift. We need the Overnites kind, because of our son's special medical needs. The packs are the same, dollar for dollar. They are in the same department.

She could have come back another day and got her drivers license. However this is not the point. She had picture issued government ID - a passport. It's good enough at the banks to cash in checks. It's good enough to let her in and out of the country. It's good enough to allow her to buy cigarettes and alcohol should she choose to do so. However it apparently doesn't work at Target. Many people don't have drivers licenses - people who don't drive and foreign visitors being two main examples. That's why I count this policy as being discriminatory.

Due to this incident our favorite store, which we nicknamed Targét has now been renamed Soviet Tarjetski, and is no longer a place we would recommend people do business with.
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Posted by chris75056_1 on 2005-01-27:
Of course, all of this would be moot if one just had one's receipt, huh?
Posted by tgtman on 2005-01-27:
As a Target Service Desk Employee, I know for sure that WE DO accept *PASSPORTS* as identification; along with *DRIVER'S LICENSE* and *MILITARY ID*. Did you tell the employee that you had a passport? Because on the computer, when you press "No Receipt", there are those three options. Either a silent customer (you) or a bad employee (them!) :) Also, maybe you could help her buy reading the part that says "SAVE ALL RECEIPTS"
Posted by NeveragainAmazon on 2005-01-27:
Not that this may help you, but I do know that Target will also refund money on purchased items that happen to go one sale for up to 7 days after your initial purchase. I do think that says something for their customer service...however a reciept is also needed for this transaction.
Posted by tgtman on 2005-01-27:
NeveragainAmazon... it's actually 14 days after your purchase :-)
Posted by NeveragainAmazon on 2005-01-28:
Thanks for the info...I heard only seven, but 14 days is even better:)
Posted by TargetPrincess on 2005-02-28:
I work for Target in Guest Service. I would just like to say that we do accept passports as acceptable identification for returns. I have done returns with a passport myself. It may be possible that the employee was not very knowledgeable about our policy.
Posted by pilot1984 on 2005-07-25:
I work for Target. Target actually has a very leniant return policy and is one of the most consumer friendly companies I've ever known. First, when you wanted to return your diapers without a receipt they would have first offered to look up your receipt in the system for you. They can do this with all methods of payments except cash. If you paid with cash, then they can do a no -receipt return/exchange. If its under 10 dollars they will give you a giftcard/instore credit if its over 10 dollars it has to be an exchange for something in the store, and yes they need your drivers license. However it is not for the picture ID as mentioned in your review. It's because they track how many returns you make a year without a receipt for the purpose of, you could be stealing an item from another store, or even from Target, and then returning to make a profit etc. Therefore they limit the amount of no receipt returns you can make per year by tracking with the license number. HOwever this is not a discriminatory policy because its also good for those who do not have a drivers license because you can still have a state issued ID. with an identification number which is also accepted.

I'm sorry to hear of your negative experience but there are other retailers who wont do anything for you unless you do have a receipt!

Take care
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Don't Ever, Ever Shop At Target. You Can Do Better Somewhere Else!
Posted by Target is the worst store on earth on 07/10/2008
GEORGIA -- If you are in the mood to have the worst shopping experience of your life, go to a Target. If you want poor, untrained, stupid employees not helping you, go to Target. If you want to be treated rudely, go to Target. If you want to be lured by low prices in advertisements only to find no sale item on the shelf, go to Target. If you enjoy being ignored by salespersons, go to Target. If you like being surprised by price discrepancies when you check out (not in your favor), go to a Target. If you like being told that you cannot return an item, even when it is within store policy return guidelines, Target is your store. If you thrive on being treated like a piece of **** and debased by store employees, then this is your place.

Now, seriously, why would you shop at a Target? EVER?

Go to some other store, even if it is a little out of the way, to avoid higher prices and much lower service. You can do it. Just drive past and don't look back. You won't miss anything.....but you will be thankful later!
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Posted by Anonymous on 2008-07-10:
I love Target. You didn't complain about anything specific, but the descriptions you did give could fit any store, except Coach, and they kiss your hiney in there, LOL, I have ever been in.
Posted by Ponie on 2008-07-10:
How long ago did they fire you?
Posted by Anonymous on 2008-07-10:
Ponie, I just LOVE you....You crack me up!
Posted by Ponie on 2008-07-10:
sherdy, I calls 'em like I sees 'em. Or should I say reads 'em. :)
Posted by GenuineNerd on 2008-07-10:
Wal-Mart and K mart can be just as bad when it comes to service. Me. I like Target better than the other two, but I have seen items at one discounter that aren't carried by the other two, and so on. Discounters aren't exactly the best when it comes to service...remember this isn't Saks or Nordstrom.
Posted by Ben There on 2008-07-10:
I would much rather spend a few extra cents for things like garbage bags and coffee filters at Target just to avoid Wal Mart!
Posted by TGT101 on 2008-07-11:
How does an employee's economic status of being poor affect there ability to help customers?
Posted by Anonymous on 2008-07-11:
Your post insinuates that Target, as a whole, is out to 'get the customer' and that just can't be true. Are you basing these statements off your shopping experiences at a specific location, several locations, a couple of locations? What are the details of your specific situation(s)?
Posted by tnchuck100 on 2008-07-11:
If you can't tell us what happened then delete your post. It is meaningless.

OTOH you are probably another one of those people - 1 post and gone.
Posted by heaven17 on 2008-07-11:
I've never encountered any of the things you rant about in any of the Target locations I've been to. The employees have always been nice and helpful.
Perhaps your own nasty attitude is being reflected right back at you?
Posted by DigitalCommando on 2008-07-11:
I'm sure the op probably experienced all of this at ONE store. You should have identified which store it was exactly instead of painting the entire target empire with your snot-filled brush.
Posted by Anonymous on 2008-07-11:
Stopped reading this piece right after "poor, untrained, stupid employees". I'm sure the hard workers at Target like being called names from someone hiding behind a keyboard.
Posted by Anemolek on 2008-07-15:
My darling, you are too kind. If you project this wonderful, kind and positive attitude to us, we as human beings will respond in kind.
Posted by HeyListen08 on 2008-07-27:
Superbowl, I was thinking the same thing. I'm sure if you think of ALL the employees as stupid-when most are simply doing their jobs and following rules-, your experience will be negative. Some people are impossible.
Posted by RN Retired on 2008-08-03:
Target has their Credit Card Account Bank IN TEXAS.
Live in N.Y. ... Even if you mail FULL Payment the day you receive their bill you will end up with a LATE CHARGE!

Ordering oneline at the Target website is the pits.
RN Retired
Posted by losmith on 2008-09-08:
You insist that I can find a better store with lower prices and "higher service" than Target. Can you please list these stores? I don't know of any.

Are you sure you didn't go to Wal-Mart? :)
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Illegal Return Policy at Target
Posted by BoycottTarget on 08/28/2007

We bought a bike this past Sunday evening. Test rode it and it was not an acceptable product -- defective and not proper quality. Went back Monday morning to return it. The store said because it wasn't "new" we couldn't return it. No one had told us of such a policy. And it is absurd -- we had to test the product to know it was defective.

MOREOVER THIS IS ILLEGAL -- Massachusetts General Law Ch. 93A, 940 Code of Mass Regulations 3.13. You can look this up on the Mass Attorney General website: http://www.ago.state.ma.us/filelibrary/Consumer_retailciteyourrights2007.pdf .

I then called corporate in Minnesota -- same company line. This is Target's Catch-22 -- once you check to see if a prodcut is OK, then you own it even if it is not.

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Posted by PGLS on 2007-08-28:
Did you ask what the stores return policy was when you purchased the bike or did you assume you could just return it used? If it is defective the store should have exchanged it for you but if you just assumed you could return it used that's not right either. Target has their return policy clearly written behind the registers at the return desk in Tucson. I also think they have the policy on the back of their register receipts. I don't shop often at Target because of their stricked policy. I don't think you should loose on this one.
Posted by trumania on 2007-08-28:
I thought I saw the return policy written on a board as well. So technically as long as they are any where in the store they ARE following state law.

And just curious, how is a bike defective? You didn't 'test' drive it in the bike section in the store? That is allowed.

And how 'used' was the bike? Did you go dirt biking and found out it wasn't a suitable dirt bike? More details regarding your actions please.
Posted by Anonymous on 2007-08-28:
It is a harsh policy but I guess to many people were abusing there previous return policy so they had to take action.
Posted by Anonymous on 2007-08-28:
If the bike is defective, try contacting the manufacturer directly.
Posted by Extended Warranty on 2007-08-28:
And may I ask how is it defective?
Posted by Anonymous on 2007-08-29:
A store's policy cannot violate state law. A co-worker had a similar problem with Best Buy on defective software. With a copy of the law in his hands they had no choice but to give a full refund.
Posted by ChuhBaca on 2007-08-29:
A test ride in the store isn't going to tell you anything. That's like test driving a car, but only on the dealership lot.

"Boycott Target", if you have found evidence that Target is engaging in illegal practices, I think you should call them on it; find out who enforces those laws and report them.
Posted by Anonymous on 2007-08-29:
*Brenda* I can't believe Target allows people to test drive bikes within their stores as it would be very dangerous and put Target at risk.

Surely you know better than to ride a bike in a store?
Posted by Slimjim on 2007-08-29:
How can they not take it back if it's defective, and like others ask, exactly how. If you just don't like it, that's different. The bike IS used now and how are they suppose to sell it again.
Posted by BoycottTarget on 2007-08-29:
Everyone, thanks for your feedback. We are in this together.

I looked this up on the Massachusetts Attorney General website. What Target is doing is ILLEGAL – this is what the Attorney General says:

Massachusetts law requires merchants to disclose their refund, return and cancellation policies PRIOR TO consummation of a transaction. A seller’s refund, return or cancellation policies must be disclosed to the buyer clearly and conspicuously BEFORE THE TRANSACTION IS COMPLETE. PRINTING THE STORE’S POLICY ON A CASH REGISTER SALES RECEIPT DOES NOT COMPLY. YOU MAY RETURN GOODS WITHIN A REASONABLE PERIOD OF TIME IF NO RETURN POLICY WAS DISCLOSED.

You can look this up at: http://www.mass.gov/Cago/docs/Consumer/RetailRights073007.pdf

Target’s policy was nowhere to been where the bike was, and nowhere to be seen at checkout. The customer service desk had a sign that we saw WHEN WE CAME TO MAKE THE RETURN, but it didn't say anything about testing a product, and regardless that sign clearly does not count for anything under Massachusetts law because to mean anything it had to be disclosed before the bike was bought. TARGET IS BREAKING THE LAW HERE.
Posted by heaven17 on 2007-08-29:
I agree that the law is the law, but you still haven't explained exactly what was wrong with the bike. You seem to be dodging that one.
Before I jump on some Target lynch mob, I'd love to know that you didn't, as trumania said, drive it through ten miles of mud and dirt and then try and return it.

I know I tend to lean toward the merchants in situations like this, but I've had approximately 15 years of retail chaos to my name and I've dealt with customers from one extreme to the next.
And I do mean extreme.
It's easy to get up-in-arms when you only have one side of any given story, but remember, it's just that. One side. And customers sometimes tend to minimize their end of things, not to mention leave certain details out...?

Hey, Stew? Got any of that fiber left?
Posted by yoke on 2007-08-29:
Was the bike defective or do you just want to return it after testing the bike at home? Target does not have to return the bike after a test run otherwise that is what people will do and Target loses out. If it is defective Target will return it and give you the same bike in return. Target bikes are cheap bikes,if you want a decent bike spend the money and go to a bike store.
Target makes their return policy very clear as soon as you walk in.
Posted by BoycottTarget on 2007-08-29:
Heaven17 and yoke:

It was not priced as a cheap bike, it was $200, but it rode like a cheap bike. The quality of the product was not in line with the cost, and we could only learn that with a test drive. I am not an expert on what makes a bike defective, I just know that the test drive was only for a few minutes on the paved street, and then the bike was put right into the car for return. Target should take it back under these circumstances. It still looked to be in new condition, but we made the "mistake" of telling the truth to the store manager who then grabbed on to our statement about a test ride to deny the return.

Posted by heaven17 on 2007-08-29:
Cool. Thanks!
Have you initiated any legal action?
Posted by yoke on 2007-08-29:
I understand what you are saying, but if Target took back everything that people wanted to return after a day they would be loosing money. Maybe the bike was made cheap, but what do you expect from Target, they are not a bike store. If I was going to spend $200 on a bike it would be at a store that knows about bikes.
Posted by Timboss on 2007-08-29:
Target could say it wasn't defective, you just didn't like it after you got it home. Exactly what was defective about? I don't think because the price was not in line with the cost is too much of a reason. This would be for the legal reason. But, come on Target, take the bike back if it is still new. Jeez.
Posted by PGLS on 2007-08-29:
Just more proof you can't get quality products from retailers like Target,Wal-Mart,K-Mart.... Go to a bike shop for quality. You may pay more but before you make the purchase you will know what you are buying and be allowed to test ride it. Keep the retail stores for paper goods and cleaning supplies.
Posted by BoycottTarget on 2007-08-29:
yoke, heaven17, trumania, stew, ...

One thing I should have mentioned -- it was my 18-year old son who went to Target with a friend and his friend's parents to buy the bike. I was not with him at the time of purchase.

This is a bike to use to get around at college, and I am trying to teach him and he is trying to learn about intelligent shopping as part of his education. Needless to say, some of the things that I would or should know as a 50-year old adult are not known to an 18-year old consumer. That's why there's a law to require that the return policy be clear and known in advance of purchase.

And yes we did go that same day to a bike store and for the same money did get a much, much better bike.

So besides their illegal return policy, I say shame on Target for selling inferior merchandise at excessive prices.
Posted by yoke on 2007-08-29:
What was defective on the bike? Sounds more to me of buyers remorse. Since you were not with your son when he bought the bike you do not know what he was told about the return policy.
Posted by BoycottTarget on 2007-08-29:
I talked to my son. He was not told anything about the return policy. We discussed this and had he been told about the lousy return policy at Target he would not have bought the bike.

When we went to a bike store later on Monday to buy a bike they let him take the bike out on the road for a test ride. He test rode that bike for more than he test rode the Target bike and the bike store was just fine with it.
Posted by yoke on 2007-08-29:
Target has a good return policy for defective merchandise. What was defective? Not liking the way it rides is not defective, that is buyers remorse and Target is not responsible for that.
Posted by BoycottTarget on 2007-08-29:
As I said in an earlier comment, I don't claim to be an expert on what is "defective," but clearly this is not a case of buyer's remorse, this is a case of Target having to follow the law in Massachusetts because the law is designed to protect people in the position we are in.
Posted by BoycottTarget on 2007-08-29:
Posted by as522 on 2007-08-29:
i went to that website you gave and found this:

Consumers should be aware that Massachusetts stores and other retail establishments can establish any return policy they wish, including a policy of not allowing any returns, as long as the policy is posted in a conspicuous place where the consumer is able to see it at the time of purchase. i know target post the return policy all over it is even on the back of you recipte if you have one that is!
Posted by Suusan B. on 2007-08-29:
Sounds to me like your 18 year old son didn't have the common sense to ask about test driving the bike or inquire about the return policy before making the purchase. After he brought the bike home you decided that you didn't like the quality, which does not qualify as "defective".

I don't care what anyone says - - I shop at Target all the time and have since they opened in California years ago. I clearly understand their return policy and have never once had anything but a great shopping experience.

Posted by BoycottTarget on 2007-08-29:
as522 - You are right, they can establish their policy, but the customer needs to know about it before they buy something. It was not in a conspicuous place where we saw it at the time of purchase -- that is problem. And the law says being on the receipt doesn't count for anything.

Posted by BoycottTarget on 2007-08-29:
Suusan B. - My 18-year old has lots of common sense. We've bought things together many places and under these circumstances with other stores returns would not be a problem. He reasonably assumed Target has fair and decent rules like other stores he's shopped in.

Don't forget, just because YOU understand the rules at Target doesn't mean that Target doesn't have to make the rules known to other shoppers.

Fortunately there are laws to protect people against Target.
Posted by yoke on 2007-08-29:
Since the bike was not defective Target did not have to return the used bike. There are signs all over Target with their return policy.
Posted by BoycottTarget on 2007-08-29:
yoke - I don't at all agree with your analysis, but you are certainly entitled to your opinion. Peace be with you.

Posted by BoycottTarget on 2007-08-29:
I've been reading more on my3cents.com about Target. I see that I am not alone with Target's illegal return policy. See the experience of Stingeth below.

This is Target's Catch-22 policy -- if you test a product to see if it's OK, and it's not, you're stuck with it. And if you don't test it, then you can't know if it's ok. A major retailer should not be able to get away with this.

Posted By: Stingeth on 4/19/2006

Location: Atlanta, GA
helpful votes

I bought a vacuum cleaner at Target for $49.95. It was a piece of junk for several reasons I won't take the time to list here, my review is about Target not the vacuum cleaner.

I took the vacuum cleaner back THE NEXT DAY to return it and they said because it had been used I couldn't return it.
My impression is that this is just Target's policy on returns, that you either return things brand new unopened or you're stuck with it. It's a bad store policy and there are plenty of other stores (like Wal-Mart) that have the standard return policies. You can not always know whether something suits your purpose before using it sometimes.

After spending thousands of dollars last year at their store, I was burned by Target for a $50 vacuum cleaner that 'sucks'. I would have been happy with an exchange or store credit.
My advice is to spend your hard earned money at a store where they appreciate their customers.
Also, before I get blasted by Target employees that are trying to stifle Target criticizm, my advice to them is to finish High School and go work for a real company.
Posted by BoycottTarget on 2007-08-29:
Posted by heaven17 on 2007-08-29:
I hate to keep beating a dead horse, BoycottTarget, but you'd be surprised at the number of people who buy things to use once and then return it like it's just a rental or something.
I've seen it; I've lived it.
This is why so many businesses have restocking fees now. It's to deter people from buying a big screen TV for Super Bowl weekend only to return it first thing Monday morning.

We only have ourselves to blame for retail stores adopting such strict rules. You can only go so far to please the customer and you certainly shouldn't go bankrupt in the process.
It sucks for the honest folks, but there's not much you can do but shop where the policies don't bother you.
I do hope you manage to get restitution of some sort.
Posted by as522 on 2007-08-29:
it could be just that store i work guest service at target and i know that some stores enfore the policy more so then others i would try another store if it is truly deficitive
Posted by BoycottTarget on 2007-08-29:
heaven17 - Although I don't consider myself to be a dead horse, I appreciate your comments back nevertheless.

In my case the bike was bought Sunday evening and returned Monday morning, and I bought another bike from a bike shop a mile from Target on Monday afternoon. So it was not a rent-a-bike or anything like it.

And yes, you're right, it is bad news for honest folks to have to deal with Target and its return policy, and all I can do is shop elsewhere in the future and spread the word about Target, which is what I have been doing.
Posted by BoycottTarget on 2007-08-29:
For those of you who want to file a consumer complaint directly with the Massachusetts Attorney General, the form is available on line:


Posted by BoycottTarget on 2007-08-29:
heaven17 - Although I don't consider myself to be a dead horse, I appreciate your comments back nevertheless.

In my case the bike was bought Sunday evening and returned Monday morning, and I bought another bike from a bike shop a mile from Target on Monday afternoon. So it was not a rent-a-bike or anything like it.

And yes, you're right, it is bad news for honest folks to have to deal with Target and its return policy, and all I can do is shop elsewhere in the future and spread the word about Target, which is what I have been doing.
Posted by PGLS on 2007-08-29:
I was wondering why you are creative enough to find the state law on return policies but you were unable to locate it in the store? Did you ever even ask the return policy or did you assume you knew it? Never answered this question before. Or do you think the associates should tell every customer that comes through what the policies are?
Posted by BoycottTarget on 2007-08-30:
PGLS - My 18-year old son bought the bike on his own. You need not wonder any more.
Posted by yoke on 2007-08-30:
Boycott, since your 18 year old bought the bike on his own and then decided it is not want he wanted it is not Targets problem. Why would the cashier have to tell every customer about the return policy (especially when it is desplayed in various places in the stores), that is the customers responsibility to find out about exceptions. The cashier has alot of customers they cash out every day, are they to tell every customer the policy of returning every product? Your son was making a major purchase, he should have asked what the policy was if his father did not approve of the bike. Bike stores spend the time with you and get you what you want, that is what the specialize in. Target is a store that sells everything and therefore you can not expect the salesperson/cashier to know the quality of every product.
Posted by BoycottTarget on 2007-08-30:
Yoke, my guess is that you work for Target as that is all that could explain your one-sided view. Regardless, the law requires that the store notify the customer, it does not require that the customer ask as you suggest. Peace be with you.
Posted by yoke on 2007-08-30:
Boycot, no I don't work for Target. The law requires the cashier to tell the customer about the return policy for everything they sell? So if I were to go into 7-11 to get a gallon of milk the cashier would have to tell me their return policy? I am sure glad I don't work retail in MA.
Posted by PGLS on 2007-08-30:
Sorry Boycott, didn't read it carefully enough. I'd fight for my kids money back. I know customers get refunds for items they shouldn't. $200.00 is a lot of money for your kid to loose. I hope you're still harrassing Target and calling up the chain for a refund. Hard lesson for your kid to learn. Again, I don't shop at Target very often because of their harsh return policy.
Posted by trumania on 2007-09-02:
For the record, I went to several targets last night and they all have "Return/Exchange" policy stickers by the register where the cashier is standing. There are also little signs that have the return policy on them near the Vacuums, Electronics and Bicycle sections.

Perhaps you should go back to the Target and ask the cashier if they have the Return policy posted and I'm sure they'll point to the sign right next to them. It's not their responsibility to tell you, it's your responsibility to find out. Target's only responsibility is to post the return policy and you or your son need to have the maturity to find out what it is, or even the forethought to think if you need to return the item.
Posted by URWrong! on 2007-09-02:
Exactly trumania, the return policy is posted at every checklane. It is the customer's responsibility to find out about all policies before they purchase anything from anywhere. Ignorance is not an excuse.

Whatever happened to personal responsibility? Grow up people.
Posted by BoycottTarget on 2007-09-02:
URwrong, trumania - I've been told that Target has employees whose job it is to search the web for legitimate customer complaints and post replies to neutralize them -- you must be two of them.

No reasonable person would be taking your stance, which is not only unsupportable by the facts of our situation, but clearly illegal on the part of Target.

But I understand, you have a job to do. You keep posting your nonsense -- people will see right through it. It's too bad for Target that it resorts to this.
Posted by yoke on 2007-09-03:
Boycott, I doubt Target spends the money to have people come on these boards to neutralize complaints. Your complaint is not going to hurt Targets business. Target did nothing illegal, the signs were clearly posted. The cashier did not have to verbally tell your son that if you did not approve of the bike he could return it.
Posted by URWrong! on 2007-09-04:
Boycott- I feel sorry for you. Just because I disagreed with you does not mean I'm here to neutralize complaints. I understand policies that are put in place, and I'm responsible for my own actions, unlike some of the letter writers here.

In NO WAY is this illegal. Don't you think if it were that it would have been changed in the 6+ years the current policy has been in place? Use your head!

Why is this person not responsible? Do you want every single store to walk you through every single policy that they might have? Do you want to be treated like children!? Because that'e what it comes down to. Being an adult is accepting the consequences of your actions/inactions. This person was not familiar with Target's policy. Who's fault is it? Who needed to know, but did not ask? And why is this Target's fault?
Posted by Anonymous on 2007-09-04:
I seem to be in a earth phrase. Earth is the element that deals with among other things our digestive system. When it is balanced we are well grounded. Our legs support us and our limbs move easily. It's illness's are spleen and stomach related like hyper/hypo glycemia, diabetes, gastritous etc. It is also reflected in our emotions when we are worried or become obsessed about things. So bear with me while I obsess about cheap bikes. I promise when things are balanced I will move on to another topic.
Posted by Anonymous on 2007-09-10:
I love Target! On the few occassions that I have needed to make a return they gladly refunded my money without question. They key is . . . FOLLOW THE POSTED RETURN POLICY! Target is not a "mom and pop" store. They want to make sure that their behinds are covered so they would not be so irresponsible as to not post their return policy. I guess I am trying to "neutralize" his complaint but NO, I am not a Target employee.
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How to bypass Targets 2 returns without receipt per year limit!
Posted by Jackblack on 05/15/2007
Target does not allow you to return more than 2 items without a receipt per year. This policy drives law abiding, honest, and loyal customers away. HERE IS HOW TO BEAT THE SYSTEM!!! I found out this loop hole because we did a gift registry and at the event many items given to us where bought at target, but the person did not think to give us a gift receipt. We had about 15 items that needed returned to Target. These items were not on the registry nor did we have a gift receipt. Heres what we did:

First I called to see what their policy was concerning items to be returned without a receipt if they were listed on a gift registry. They said as long as it is on the registry and it says that you have received those items, then the will take them all back with out a receipt. They said the registery will act as my receipt. SO...

1. I took the items to work.
2. I photocopied all of the bars codes onto 1 single piece of paper.
3. Went to target to "update my Registry"
4. Walked to the center of Target pulled out my photocopied bar codes.
5. Scanned all the codes and returned the scanner.
6. That night went online and edited my registry stating that I had received all of the items that I had scanned earlier that day.
7. Next day returned to target with items in hand and my printed registry proving that the items were bought using the registry. They returned all 15 items with NO receipt other than my printed registry in hand.

While this sounds like I am 'cheating' or what not. I am not. I am merely doing what Walmart would allow me to do, return items without a receipt and get store credit. I am just doing it in a round about way.

Taking this procedure a step forward:

So next time you go shopping and have several items to returns and lost the receipt? NO PROBLEM, create your own registry. Pretend like you are marrying your high school crush. Put their name in the registry. Heck put whoever you want in the registry, it is printed anyway. Then follow the steps above. Add other items to your registry so as to not look suspicious. Heck go on your pretend shopping spree scanning those things you thought you could never buy, just for fun.
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Posted by MRM on 2007-05-15:
Thanks "jackblack" for the helpful tip! I hope the moderator wont remove this post!
Posted by ejack053824 on 2007-05-15:
Not bad!
Posted by spiderman2 on 2007-05-15:
Keep doing that and they will disallow returns from registries.
Posted by Anonymous on 2007-05-15:
Good deal but I still think people should keep recipes!!!
Posted by *Brenda* on 2007-05-15:
Ohh, so this is what the "honest" people should do?
Posted by imjustasteph on 2007-05-15:
It's less dishonest than damaging the item and returning it for being damaged.....
Posted by Anonymous on 2007-05-15:
Keep encouraging people to do this and like spiderman said they will not allow returns for registries. Way to make things tougher for those that are " law abiding, honest, and loyal customers. With your bypassing Target's policy.
Posted by Demonoid Phenomenon on 2007-05-16:
I guess this scheme (if it catches on and Target figures it out) is worth making return policies even more strict as long as you (the ever law-abiding and honest citizen - pardon me while I snicker for a second) get what you want, huh?
I congratulate your fraud.

All of this over some thoughtless gift givers who didn't 'think' to provide gift receipts. You know,those little slips of paper that are so criminally easy to acquire at the check out?
Posted by Anonymous on 2007-05-16:
Suggestions like this are one of the reasons it's so hard to return items in the first place. I hope the moderator does remove your post.
Posted by adzidek on 2007-05-16:
Hey Lidman, I agree, people should keep "recipes", LOL.

Posted by CrazyRedHead on 2007-05-16:
Everyone here can yell at me if you want but I made a copy of this post and took it to target and also mailed a copy of it to corporate. It is because of this letter writer that all returns will be denied before long, without a receipt. I have never tried to defraud a company like this, and it is people like you that make it hard on honest folks like us. I always keep my receipts and have no problems asking for the them from anyone. Everyone I know would rather know that I got something that fits or works for my kids, husband, or myself than just either giving it away or just not being able to use it at all and going to waste.
Posted by spiderman2 on 2007-05-16:
Good for you crazy! Wrong is wrong and fraud is fraud. That is what causes the 2 returns without a receipt policy and actions like this will cause no returns without a receipt ever policies.
Posted by ChuhBaca on 2007-05-16:
It sounds to me like you honest and loyal Target customers are afraid that Target will punish the loyal and honest customers, for the actions of a few.

Honest and loyal customers should be rewarded with customer service that exceeds their expectations, not punished for the underhanded actions of a few.

Furthermore, I don't see why Target has a problem taking back merchandise that is still in the original package, and completely sellable.
Posted by spiderman2 on 2007-05-16:
Just because something is in the original package and sellable does not mean it was sold by that store or sold at all. There are many scams where people shoplift and return stuff and that still has the tags on it.
Posted by Anonymous on 2007-05-16:
I just don't shop @ Target anymore.
Posted by rhondam718732 on 2007-05-16:
I don't see the big deal if these items were purchased at Target and all he did was create a registry for them. Yes it's a loophole, but I think it's overreacting to say that doing this is dishonest and will cause problems for others in th future.
Posted by imjustasteph on 2007-05-16:
The funny thing to me is, receipts don't prove a thing. Every day people walk into, say, WalMart, where the entrances aren't visible for the service desk, pick up a duplicat of the item they have a reiceipt for, and get the money.

And anyone with a good printer and a roll of receipt tape (sold in a number of stores) could fake a good enough receipt to get away with something, especially if they picked and chose their employees with a little bit of IQ assessment beforehand.

Oh well. There's any number of scams and this is only one more.
Posted by jackblack on 2007-05-16:
Those people who have posted comments to this post that laugh at the "honest" statement are FAR over-reacting. This post was only given to help those who have LEGITAMIT returns who was never given a gift receipt. I have never condoned fruad nor theft.

And to those people who have complained that my post will only tighten Target's policy. No it wont, UNLESS people like CrazyRedhead advertise this loophole. Why she did that I am not sure, I am hurt. CrazyRedhead has only hurt our chances to have a fair and just return policy. I only posted it here, believing that people here are honest people with a complaint who need advice on how to resolve their issues with Target. ANd by the way CrazyRedhead, it is NOT fraud. The items WERE paid for, NOT stolen, and I am not asking for Cash, only store credit. Target will NOT lose money in this procedure. They will be able to resell the items returned.

Imjustasteph, this is not a scam but a way to return legit items without a receipt, using their own store policies. However, your comments are the type of statements that should not even be posted, as it gives others more ideas on how to steal from companies. Which is not what I am here to do.

AND.... I have also heard from Target employees, that they are very soon moving to a policy of NO Returns with NO receipt, NO exceptions. It is just sad that instead of Target hiring security people to stop theft, they pass the buck of detering theft to the costumer, by never allowing returns without receipt for store credit.
Posted by imjustasteph on 2007-05-16:
Jack, there is NO ONE who has any desire to steal or who has ever worked in retail that doesn't know the tw things I named. And if what you're talking about couldn't be done as a scam (and a far more elaborate and creative than either I named, at least one of which has been in the news when some semi-famous person or other got caught doing it), nothing could. I mean, what's to stop you from doing that with items stolen insted of items for which a legit receipt was lost?
Posted by runaway on 2007-05-16:
Jackblack...the post may have been intended to only give help to those with legitimate returns, but what about those who find it that are looking for a dishonest "loophole"? If they hadn't discovered that already...thanks.

Thats what hurts everyone...do you think Target execs woke up one day and decided "hmm, how can I screw with good customers?" Nope, it was crooked people taking advantage of a decent return system that screwed it up for the rest.
Posted by Anonymous on 2007-05-17:
CrazyRedHead deserves a round of applause!
Posted by Jay04 on 2007-05-17:
I work for Target and they are fully aware of this I knew about this scam a while back. and it is something that is getting fixed within the next month!! One more thing You cannot return an item unless it's on your PURCHASE LOG!! It has to be purchased in order to return it! Whoever you did your return with did it wrong!
Posted by CrazyRedHead on 2007-05-18:
My intention was not to hurt anyone, it was nothing personal.
Posted by URWrong! on 2007-05-19:
Thanks to people like this, registry returns will stop August 1, 2007. Every gift will now require a gift receipt.

So how does it feel to know that you screwed it up for honest couples? I suppose you don't care because a selfish person like you only cares about how much money you can get out of it.
Posted by Anonymous on 2007-05-19:
URWrong, you should change your name to URRIGHT, because I don't think that the OP cares that this will screw things up for other people, as long as they get what they want.
Posted by bigboxworker on 2007-05-21:
JackBlack, I'm pretty sure the LP associates at Target could find a way to justify arresting you for return fraud, and i hope they do! It's people like you that make it difficult for honest customers with receipts who want to do refunds. You also make it difficult for retail workers like me, do you honestly believe we like to hassle our customers over refunds?? No, we don't, we'd rather just refund the item with no questions asked, so the customer and the associate can move on happily, but unfortunately people like you make that impossible.
Posted by Jay04 on 2007-05-23:
I agree 100% with BIGBOXWORKER...I loved my job at Target. But after getting one too many guests complaining about the same thing (not having a receipt) it took its toll. Managers had so many overide codes to satisfy there guests but it took so many people taking advantage of that, that they completly took away that system. I would love to go back and just rub it in all there faces that now the guests MUST have there receipts!!
Posted by firstrateconsumer on 2007-06-02:
Target is only hurting themselves with a 'no receipt no return' policy. People do lose receipts all the time - they do receive gifts w/out a receipt all the time and even if they ask there's a good chance the gift giver has lost the receipt too. I wouldn't shop at a store that refused to take my brand new, still in the box, product back just because I didn't have a receipt. If they carry the product it doesn't really matter where it was originally bought because they can simply put it on the shelf and re-sell it - no big deal. I realize people steal and return all the time - it's called shrink and the cost of those actions are built into the price of everything we buy - Target needs to just suck it up - for every dishonest return I'm sure they get a dozen honest shoppers trying to make a simple return, many times for nothing more than a 'store credit' - get over it Target or your customer base will be even lower than it already is. And by the way Target' stop trying to charge department store prices in a discount store atmosphere and you may see your customer numbers rise a bit.
Posted by URWrong! on 2007-06-02:
Firstrateconsumer, did you even do any research into this? Target has receipt look-up for all transactions that were paid for in almost everything except for cash. Gift receipts print automatically when one item on the transaction is over $10. Even if you can't use one of these ways, Target allows 2 exceptions per year (after all the policy does say a receipt is required for all returns and exchanges) and there are limits to that. And thanks to people like the poster, it's going to get even more strict. So direct all of your hostility to people like that.

People need to start being more responsible for themselves. Who's fault is it that you don't have a receipt? Yours, not Target's. Who's fault is it that someone didn't give you a gift receipt? The gift giver(s), not Target's. So why should Target take the hit when the return policy is very clearly laid out? When did it become OK to be irresponsible?
Posted by Diedles on 2007-06-16:
And this is why companies like Target tighten their return policies. It's not Target's fault that your friends/family are illiterate or inconsiderate enough to not provide a gift receipt that prints with almost every transaction. In addition to being able to print a gift receipt during a transaction, they can be printed as long as a receipt is valid - 90 days. I don't see whats so hard about that. Once again, the few making it harder for everyone else.
Posted by picture_girl2009 on 2007-06-23:
I just thought I would inform you that as of August 1st, the Gift Purchase Log, which is what you use to return registry items without a gift recipt, will no longer apply. I'm not sure why they're canceling it, but it won't matter anymore, you need a gift recipt, even if it's on the registry.
Posted by picture_girl2009 on 2007-06-23:
Also, I just read this again, and without a recipt showing the items in question were purchased it wouldnt show that they were. The items can only be showed purchased if there is a recipt of them showing so. You can't just go into a store and do that.. that would be too easy, don't you think?
Posted by Shadfall on 2007-07-17:
Posted by jeanrtco on 2007-09-03:
If they would have allowed the duplicates to be returned in the first place then people wouldn't have to figure out ways around the system to return brand new items for store credit. Now they are refusing the gift registry receipts as of aug.1 here is my story:

DO NOT open registry at targets, unless you know that all your guests are perfect at keeping their receipts, including gift receipts and making sure that they or the store clerk has removed it from the registry! You can’t be responsible for all your guests and the store clerk following through and w/o that receipt targets will make it impossible to return your duplicate items.

Daughter opened her registry in Jan. and wedding was aug 10, they did not allow items over $20 to be returned even when purchased off the registry. we also had the problem of them not being removed, this makes me think part of the blame for not removing items from the registry is the fault of target, as they scan the paper and sometimes it doesn't scan properly. They refused to give us store credit. 3 Blenders (only sold at targets!) they are $29.99- $9.99 over their $20 limit. Is is my daughter's fault that targets did not remove it or that her guest may have forgotten to have it removed???? Does that mean we should inform all our guests that they must attach a targets receipt. As far as paying attention to their registry??? How were we to know if any one had purchased it????, so we could remove it? Anyways, store mgr and corporate office said the same out of luck!

Posted by Targetgirl20 on 2010-07-11:
First off....The limit as of right now is 70$ of store credit per year using your drivers license. They use the number or your id to see if you have used up your limit. Cause that is our return policy and we swipe every drivers license if purchasing alcohol to avoid law suites of teenage drunk driving and underage purchasing of alcohol. If you don't like your identification being swiped then go somewhere else to buy alcohol. For whatever your reason. Oh and all the information on your drivers license is over looked. All we do at the registers is check your birth date.
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Terrible Customer Service
Posted by Sdsue06 on 04/30/2006
SAN DIEGO/POWAY, CALIFORNIA -- 10 days ago, I purchased a pair of sneakers for my son. They were falling apart already. So this morning, I went to the Target in Poway, where they were purchased and tried to return them. I was told their policy was they had to be "new and unused". I asked the girl, how can I know if the shoes will last, unless they are worn. Also, they were only 10 days old, I had the receipt! she then told me the policy again. I asked for a store manager...
He arrived and looked at the shoes. He then said to me, "these look much older than 10 days old" I was shocked! I asked him if he was accusing me of lying, I had the receipt! Then he looks at me and says, "Mam, are you looking for a confrontation here?" Are you kidding me? I'm the one trying to return shoes, with a receipt and he asks me if I'm confrontational?!! I aked him how Target can sell a product that can't even last 10 days?! He then proceeded again to tell me about the store policy... I then asked him if they were willing to lose a customer over something so minor as a $20 pair of shoes. I also told them that I wanted to cancel my Target card. "You'll have to call our 800-number to do that, if you really feel that way" - like it's really gonna do anything! He was such an ass about the whole thing! I was so pissed and so shocked by their behavior to me, that I walked out (without the shoes, so no I have no proof). UGH.
I may be a little fish in this big consumer pond, but why give someone such terrible customer service? Target used to be a great place to shop - I loved it, but now that they have become this big, corporation...they have lost site of great customer service, and that's what keeps people coming back to their stores.
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Posted by yoke on 2006-04-30:
I have never had a problem with returning something to Target, but by reading the posts latley I am becoming weary of them. If you have to bring a purchase back unused, how does Target expect you to know if something is defective, or not, or if it is what it advertises it self to be. Sorry, but a pair of shoes only 10 days old with a receipt (to prove when they were purchased) should have been returned with no questions asked and an apology from Target for them falling apart so soon. Target will be able to return them to the manufacturer for a credit (Target was one of the companies always returning defective items to the manufacturer I worked for and they always got a credit, no questions asked). Target will not loose any money on it. Sounds like Target has a no return policy.
Posted by wary-consumer on 2006-04-30:
Sorry, I take Targets side here. The manager & employee both felt the sneakers were not in 10 day old condition. Probably due to abuse.
Look at it this way. Lets say you bought the same pair 6 months ago, and then the same pair 10 days ago. Then tried to return the 6 month old sneakers with the 10 day old recipt- people pull this stunt all the time; I'm not accusing you of that though.
Next time tell your son not to leave his sneakers in the road for semis to run over for a week.
Posted by yoke on 2006-04-30:
Target should have told her she can return them for the exact sneakers. If they were 6 months old I doubt Target would still have them in stock. Yes kids are rough on sneakers, but they shouldn't fall apart in 10 days. Sneakers are shoes kids should be able to rough in.
Posted by Anonymous on 2006-04-30:
I must of missed the part about the semis but I didn't miss the part about target losing another customer. Wal-Mart and Target started the same year. It's no surprise who is number 1.
Posted by spiderman2 on 2006-04-30:
Can you return worn shoes anywhere?
Posted by Sparticus on 2006-04-30:
I have a friend that returns worn shoes every 6 months. He wears them until something goes wrong with them, like a piece of the sole starts to come up or something. Then he goes and exchanges them. He makes a big stink about it and how they should last longer, etc. He almost always gets new shoes this way. He is probably the reason these places are cracking down!
Posted by DORCAS on 2006-04-30:
Unfortunately the ones that abuse and fraud the stores are the ones that make it tough for the honest people out there. I do agree this store was unprofessional about the situation. I think anyone with half a brain could be able to tell a pair of 10 day old shoes from something quite older. The tread itself would be a giveaway. It seems like alot of managers take complaints so personally like they were the ones that personally made the product. You may think your a small fish in the big world but know that your not alone and in the end it does show up in sales.
Posted by Anonymous on 2006-05-02:
In the greater San Diego area the best shoe policy, and I've been going there for 20 years. Is Nordstroms in Fashion Valley, quality product, returned one pair withe receipt no problems.
Posted by Anonymous on 2006-05-02:
I did just the opposite. I bought the same pair of shoes, 6 months apart. Then I took the 10-day old pair in along with the receipt from the 6-month old pair. I complimented them on how well they held up. They gave me a lolipop and everyone was happy.
Posted by sylvie on 2006-05-03:
I bought a pair of shoes for my daughter at Target and after three wears it came loose on the stiching. No, I didnt bring the shoes back to return because they were pretty cheap price being on clearance but originally they were 17.99 dollars shoes.
Posted by Texmommie on 2006-05-22:
wary-consumer - you obviously don't have kids!
Posted by mahena4717 on 2006-06-08:
that sucks...i have returned shoes at target before after i have worn them for a day and they were uncomfortable or they didn't fit right......i guess it is just the store you return them to...
either way...the store should have returned the item since it is better to keep a customer then to lose one
Posted by MADCAT on 2006-06-29:
Just about the store you return them to, the employees mood, rules are broken, even at Target, seeeeeeeeeee
Posted by kittysoma on 2006-08-02:
How is it Target's fault that kids are rough on shoes? When I was a kid, I'd have my shoes torn up within 2 weeks. On the other hand, my sister would have the exact same shoes as I did and hers would last along time. For childern who tear up shoes so quickly, it is best just to buy an expensive pair. I have had my doc martins for 12 years now and they are fine. Sure they were pricy but they have lasted longer than 2 weeks. After all of the money that you have spent buying cheap shoes from Target you end up saving money.
Posted by kmac on 2006-09-13:
We have had similar issues with the new Target in New Lenox IL. I figured their ignorance was because they are relatively young. Boy was I wrong. The horrible customer treatment is across the board.
Posted by hughesfamily4 on 2009-06-18:
The point is that Target clearly doesn't care if they lose customers. It is like dealing with cell phone companies. They don't care about the one customer. They will "yes you to death" or give you standard answers. That is why I try to support smaller, local stores. Too many bad experiences with chains.
Posted by Norma Alfaro on 2011-08-09:
Hi my name is Norma it in credible what the store are doing and i dont understand why
my complain is i buy apair of sandals for my sun in target in maplewood nj for $9.99 dollars but it was to small and when i went to exchange they dont have the size so the next day i went to rout 22 in nj in i found the size but the price was $14.99 dollars and i tall them in Maplewood they have it for 9.99 they tell me is NOT THE SAME STORE BUT IS TARGET but they have the same brown the PRESIDENT whow can not be the SAME STORE it so BLAME what are they doing so people becarefull
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