Target Consumer Reviews - Page 5

SARATOGA SPRINGS, NEW YORK -- I have noticed a serious problem at the Target chain of stores. I am a handicapped person and often use the mart carts at whatever store I am shopping at so as to not have to deal with things like slippery floors, items dropped on floors, other shoppers and their kids, and to spare my remaining leg from too much strain. I live in upstate New York and there are several Targets nearby.

I was shopping in the Glens Falls store last winter (when my artificial leg was being made and I had no leg to stand on) and when it came time to leave - after I had spent my money in their store, I was going back to my car and was followed and screamed at by a target security guard. He told me that I could not drive the mart cart to my car. I informed him that I was handicapped and needed to drive the cart back to my car just as it had been driven out to allow me to get into it earlier, when no one had paid any attention.

I was screamed at and followed to the door. My daughter who had gotten the cart for me was at the car and could hear the guy screaming. He stopped at the door and I went to the car and left. I wrote this off as a weird guy trying to be tough. Then this summer I again was at a Target, this time in Colonie, New York. Again my daughter got a cart and brought it to the car. Again we shopped and again as we were leaving (on a clear dry day) we were accosted by several target employees who were standing around the entrance smoking and told we could not take the cart to the car.

As I could not juggle our packages (in the cart basket) and my daughter was dealing with a diaper emergency I told them that we would return the cart as soon as I was done with it. We were at the car and they were still screaming at us, and one was pointing to her friends and laughing at me. I remembered that the receipt had the number for the store on it and I called.

I was told that the first person I spoke to was the store manager. She seemed sympathetic but then for some reason decided that she was not the store manager and passed me on. The person I now spoke to was totally un-caring about the treatment I had received and declined to do anything although I asked to her to have someone come to the parking lot. I had to go to a doctor's appointment and could not wait any longer and left.

This past week I needed to do some further shopping and went to the Saratoga Springs store. Again my daughter went into the store to get a cart. She was told that she could not have a cart. That she was not to take one to allow me to shop. She managed to convince the "store manager" that she really was going to get a handicapped person from the car and she was escorted by the cart boy to the handicapped area of the parking lot and allowed to let me use the cart.

When I went into the store my daughter told me about this bizarre behavior. She pointed out the cart boy to me and I asked him what the problem was. He could not tell me and I told him that anytime he wanted to try to walk on a fake leg he was welcome to borrow mine. A few minutes later my daughter pointed out to me the "store manager". I got her attention and asked her what the problem was. She was very insistent that we not discuss this out in the "public" area of the store - wanted to hide somewhere out of the eye and ear of the shoppers. I refused. She finally admitted that she was not the store manager and I demanded to see the actual manager.

Another woman showed up with a young man. I was told several different stories about why I could not use the cart. One story was that they were not allowed to have the carts go beyond the handicapped spaces - I do not know why this would be an issue but I have many times needed to park somewhere other than the handicapped spaces and still needed to use a cart.

Another story was that they will not let the cart out but they will come out and get the handicapped person and get them into the store and put them into the cart. I asked what their medical expertise was and if they were physical therapists. I was told that the first alleged "store manager" had at one time worked in a hospital. I told her that now she worked at target and her medical expertise was suspect at best. I declined to have them attempt to get me out of the cart.

I was then told by the young man - some sort of "security" - that the reason I could not use the cart was that "target does not own the parking lot". Huh??? I was getting a bit sick of these morons so I told my daughter - who had needed stuff from target - that I was going to leave. I was offered the "corporate guest relations" number which never arrived. I was then escorted out of the store by the security boy and the "store manager".

Needless to say this was more than a bit embarrassing. The cart was snatched from under me in the parking lot and the security person attempted to pick it up. As he weighed about 79 pounds he was unsuccessful at this and dropped the front end narrowly missing my car. He then picked up the front end and dragged it back across the parking lot - which it had successfully crossed with me on it mere moments before.

When I got home I called target corporate numbers and discovered that all target employees seem to have been educated at the same school. Very rude and I was told that they provide the carts as a service and they really don't care how you get into their store but you are not allowed to use the carts unless you are already in the store. I asked repeatedly how you were supposed to get into their store if you are handicapped. Presumably if you have some way to get into the store you would use that method to get around in the store. If you have no other way to get in and around, you would use their cart.

I asked point blank how this person would get from the car to the store and I was told my call was no longer of interest to her! I was then passed to a "supervisor" and the call was from the same script. I asked for his supervisor and I was told that "Allison" was her name but that she does not speak to the public. Hmmm - a customer service representative that refuses to speak to the customers??? And none of these people were at all interested in taking a name etc.

I will follow up on this on Monday as I have found some more corp numbers etc. but I would be interested in knowing if anyone else has had or knows of similar target problems. And to those crabby people who will comment that if I am handicapped I must provide at all times some means of self transport. I have a wheelchair, and a motorized scooter.

Neither of which I can get out of the car by myself and the two people I travel with - my husband and my adult daughter - both have serious shoulder injuries that preclude them at times from being able to drag or lift or push things especially with me in them. And unless my two year old granddaughter is stronger than she looks, I am stuck. I hope people understand that this is not about me but about the treatment a store sees fit to extend to it's allegedly valued customers.

ALBUQUERQUE, NEW MEXICO -- My husband and I increased our shopping at Target because we no longer wanted to give Wal-Mart our money. In the past 8 months we have easily spend at least $2,300 which is a lot for our family and we were happy to spend it at Target opposed to other stores. On May 9th, 2008 we purchased several items from Target. The main purchase was a Kodak EasyShare M893 IS Digital camera. This was a special purchase for me because it was my mother's day present. Off and on we have had some small problems with the camera but not huge ones. Then on the 3rd of August it stopped working.

I had the box and all the inclusions but did not have the receipt. I took the product back to Target to be informed that I didn't buy the product from their store. I explained to the associate that I did buy it from Target but at the location closer to my husband's office. They told me that it showed up as a silver camera (mine is orchid) and that it wasn't registering on my visa or on my blank check. I then remembered that my husband paid the bill for it and returned 2 days later with his visa card. Again I was told that it wasn't from there but they then decided it was but couldn't find a record of it being on his card.

They told me I could go to the location I bought it from and they would check their report from the day I purchased it and it would show up. I did as they told me and went to the location I purchased it from and had the same problem. They said it was from there but was not registering on the computer. I asked for a supervisor and a young man showed up and said he would look on the report for it.

He came back and said that he didn't find any indication it was sold then. I explained to him that I had the purchase on my bank statement and asked him if he wanted me to find out the exact amount and he said that if I did that they would be able to find it. I called my husband and he gave me in info so I wouldn't have to leave the store.

Then I called my bank to find out the exact date of purchase (5/9/08) and the date it showed on my statement (5/12/08). I returned to the customer service counter and was informed that the supervisor left (he told me he was going to do the research). She then asked for another supervisor and a young boy showed up. I again explained to him my situation and he said he would look up the info, but not before he stopped to chat it up with another young boy.

Then after several minutes he informed me that on the 12th there was not an amount equal to what I had stated. I asked him why he didn't look at the 9th like I requested and he said "You want me to look at the 9th too?" which I again told him what the date of purchase was and he left only to return in a few minutes to tell me there was not a purchase amount like mine and that they couldn't do anything. I then asked for his supervisor but of course she wasn't there and he told me she had the same policy.

Once home I called the Target hotline only to get a foreign person on the phone. I again explained my story only to be told that they were sorry for my disappointment but that she couldn't help me. When I asked her why my amount was on my bank statement but why not on their computer she again told me she was sorry about my disappointment. After several more comments like that I then asked for her supervisor. She then transferred me to another representative who again told me she was sorry for my disappointment but that policy is policy.

Frustrated I hung up and spent the rest of the night trying to decide if I will ever shop at Target again. It is also worth mentioning that my camera was just one in a long list of products I have purchased from Target only to have had to return or be disappointed with. I am not sure why this company would rather lose a customer that is likely to spend 7 to 10% of their yearly income at their store than to replace a $160.00 dollar camera? I am so DISAPPOINTED in their customer service that I think it will be a long while before I can return to their store.

HIGHTSTOWN, NEW JERSEY -- I have read many of the previous reviews and cannot believe that Target is still so pathetic. I bought two water bottles (from their 2008 spring seasonal line) with cash. I loved these water bottles cause they had a straw and an ice stick built in. I loved them so much I threw my receipt away on my way out of Target. I didn't even take a bag. I realized when I got home that one was missing a straw. I loved them so much, I didn't care. Would just switch straws. I used them each once and washed them and realized that the ring around inside of cap fell out and would not go back in making the water bottle leak. They were obviously defective.

I took them back to the Target in Hightstown, New Jersey and could not believe the rudeness. The man at the return desk was trying to get me to go and find new ones so he could get a tag. I was refusing, telling him I didn't know where they were and he just kept saying he didn't either. We found new bottles and he asked for my license. I refused cause I did not want him to use my two returns for the year with this defective return. He told me there is no other way to do it.

I asked for a manager. She wouldn't budge either. I told her that I couldn't believe Target would not stand behind their product and making me keep two defective products that mind you were $4.99 Each. I told them I would not leave and wanted to talk to someone else who would help me. She refused anyone else and stood her ground. As if she was proud of winning this battle with me.

I finally left after speaking to someone else on the phone and went home and called another Target in Burlington, New Jersy who agreed so nicely to take my bottles back. I then called the other Target back and spoke to the same manager and told her that it is a shame that she seemed to be so satisfied and happy with her victory as if it was a game that she was going to win. She in so many words told me I was right. What I got from her is that Target managers can do returns for us, but choose not to cause of policy that can be broken if they cared at all about their customers.

Target can have a policy, but there should be situations when policy should be broken. Definitely if the product was defective. And forget registries - that is ridiculous. I hope nobody ever registers at Target again. They shouldn't even have their policy affect registries. Should be entirely different. If you're ever in Burlington, New Jersey I know there is one good Target left out there with very good customer service. Everyone seems so pleasant and helpful. I will only be shopping there from now on. I hate Target's return policy. They suck!!! And their employees are rude!!!

FRESNO, CALIFORNIA -- I just have to state that over the years, I really liked Target and only on rare occasions have I had to return items. In August 2007, I had purchased a Huffy bike and a helmet for my son for his 8th birthday. Two weeks later I had to return the bike due to there being a loud noise that would occur when my son would ride his new bike. He rode the bike once. I had my receipt and attempted to return the bike to the Target located at 3173 E Shields Avenue, Fresno CA.

The store'€™s assistant manager did not want to make the return and then I pointed out the defect and showed my receipt. The store manager was then called and I was told by him Mr. Tim ** that Target had the right to repair the bike at their cost. I was reluctant but at that point I didn't feel like I had any recourse and I just wanted a bike for my son to enjoy. I then asked when could I be back later on that day to pick up the bike. I was then told that the person that fixes the bikes would not be in until next week on Tuesday.

It was Friday and I was crushed as I had wanted to go bicycling with my son on the weekend. I then agreed, still rather dismayed at my inconvenience. I submitted my name and phone number (cell) in order for the store to call me when it was completed. That Tuesday came and went so I went to the store on that Wednesday, since I was in that area. I gave them my receipt and the fix it/service ticket. The store staff could not locate the bike!! I started to become very upset, then the bike was located.

The store manager then told me that the bike was still making the loud noise and he offered me store credit. I asked if there was another bike exactly like that one in the store. The store manager indicated that there was not. At that time I then stated that I had been patient and followed all of the "€œstore policy"€ protocol and now I have wasted my time, efforts and my gas. I then insisted on a cash refund at that point. The store manager sighed and then refunded my money.

I was perplexed by this interaction for a refund that took a week to get and I was very upset because I had felt like I was victimized for having purchased a defective product. I had told myself that I would never be treated like that again by a retailer. I then went to Walmart and purchased a beautiful electric green Next Bike for my son who was very pleased. I had completely sworn off Target Stores for good and I kept this vow for over 8 months.

Now, when I would shop at Target, I would usually drop about $100-$200 per month at that store. So I felt like taking my business and consumer dollars elsewhere was for the best until. On 5-10-08, I attempted to return a Maybelline Mascara that I had purchased at Target on 5-6-08. It was opened and I always buy this particular mascara. However on this occasion, the mascara appeared to defective. It was very clumpy and unusable. The item was only a mere $6.29 and my total purchase was 68.15 (with taxes) for my other items. I paid in cash.

I was very dismayed at my experience as the return clerk stated that the package was open and therefore could not be returned. I explained that I was a very good customer and noticed that the formulation was somewhat different and that I could not use the mascara. I had my receipt to indicate that I had just purchased the questionable item. The clerk then informed me that Target cannot accept opened items. I asked if that was the case even if the product appeared defective. The clerk indicated that was "the company policy"€. I then asked to speak to a manager.

"€œCarlos"€ came to the register and repeated the same rhetoric. The manager then proceeded to show me on the back of the register receipt that states, "€œAll returns & exchanges must new, unused, and have original packaging and accessories. SOME items cannot be returned if opened."€ I wondered why the return policy was so vague and I questioned them about the defective merchandise that they were obviously selling. After all was said and done, I was NOT granted my return for a meager $6.29.

I am very unhappy at my experiences with Target and I very repulsed at the fact that on these two return incidents I was felt like I had to defend my rights as a consumer. I actually felt criminalized and by all means, I am pretty squeaky clean. I am a public servant (social worker), mother of three children, graduate student, and by all means a very law-abiding citizen.

I am surprised about how poorly Target treats it'€™s consumers. Is Target perhaps doing some racial profiling? I know that sounds extreme but their reactions to my minor returns seems preposterous and extreme. I really wish Target the best of luck, since as a consumer I am now afraid to shop at TARGET because that I may be held liable if a product which they sell for profit is defective then the burden is placed on me to live with it and not even feel as if I can return it. This is a poor practice and customer service has fallen to the waste side for this company.

WOODLAND HILLS, CALIFORNIA -- In approximately February of 2007 (it's taken me over a year to talk about this experience), I was shopping at Target as I normally did. I used to spend $700 per year at Target; it was my regular place for household supplies. This one day I noticed that I kept bumping into another customer -- a well-dressed young man that did not have a cart but was talking on a cell phone. I figured his significant other must be shopping in another aisle. I continued to see him, aisle after aisle, and noticed that there was no significant other. I just chalked it up to strange.

However, when I got to the cash register, there he was again, 10 feet in front of the cash register, talking on his cell phone in a voice loud enough for me and everyone else in line to hear. He was saying things like, "It's definitely her, the coat, the purse... She's at the cash register now." I couldn't believe what I was hearing, and stared at him as I paid. I looked back at the 5 women in line behind me, wondering if any of them looked like an obvious thief. No one did, and they were looking back at me!

And I was looking at the cashier, and she was looking at me -- I really wish I had simply confronted the guy at the time, but I wasn't certain he was talking about me -- and since in my 40 years of shopping, I've never had a similar experience, it just didn't fully register that I had been followed and humiliated as though I were a thief. (Of course, there was no accusation, since there was nothing to base it on besides a profile!)

Several months later, I saw a report on the television news that Target has "state of the art" surveillance and works closely with the police, FBI, etc. Not so state-of-the-art, people. I am average height, average weight, average hair color and style, average aged, black pea coat, jeans, black purse. Was that really the extent of the profile and the basis on which I was treated this way? And have they really communicated my profile to local and national law enforcement on this basis? Or are they telling law enforcement "she's here, come quickly, the one you're looking for -- the lady with the black coat and purse"?

Since that experience, I have been afraid to return to Target. I shop elsewhere, or send my significant other in my place. What if I am falsely accused or investigated, or what if my "profile" has been entered into some national law enforcement database, for no other reason than I shop at Target? I have a career in banking; the FBI already has my fingerprints. I worry that even a smear on my FBI record could make me unemployable.

My significant other encouraged me a year ago to return to the store with him, and go meet the manager and talk this out. I wasn't up for that, but I did agree to return with him and see if I would be followed again. It gave no comfort: the profile would be of a woman shopping alone.

I have returned to Target alone maybe twice. I used to love to browse there, but now I'm looking over my shoulder and asking myself if I look like a thief, and I'm wondering where the guy with the cell phone is. My guess is that he was a French management trainee (he had a European accent) trying to earn his security merit badge so he could complete his rotation. He was far too well-dressed and European to be a regular store security guard in Los Angeles.

Today (April 2008) I finally screwed up the courage to go into Target and ask to speak to the manager, to share my experience face to face. It was Saturday morning, and I was told that there is no top manager at all, the top security manager will be in Monday but has no regular hours, and there are 5 managers who could be called store managers, but none of them supervises Security. The store manager I met looked to be less than 30 -- I would be shocked if she was in charge of a multi-million dollar store.

Customer Service suggested I call "Guest Relations" at an 800 number. Really? Guest Relations? Like Disneyland? I think I need "CSI" or "Criminal Minds". I thought about sharing my story with the local newspaper, but realized that Target is probably a major advertiser for them, and they won't want to disturb that relationship. I would love to share my complaint with ten other people, but to be honest, this is such an unheard of experience among the people I know, that no one would believe it, or they'd ask if something about my clothing might have made it look like I was stealing. This only adds to the bad feeling.

Today, as I summarized for Customer Service why I wanted to see the store manager, my voice was shaking as though I were about to give a public speech. This thing still really upsets me. So here's the kicker: this week Target sent my (male) significant other a $25 gift card. I asked why, and he said, "because I used my credit card there". "Really? You used your credit card there? Wow, I must have done that 400 times over the past 20 years. I guess my gift card's going to be REALLY BIG when it gets here, especially since they need to thank me for referring you."

What can I conclude but -- either Target likes him a whole lot better than me, or maybe Target has lost so many of its core customers that it needs to purchase relationships with new ones. Watch your same store sales Target. When your top store manager is actually your security manager, and your employees know more about profiling customers than the features, benefits, or location of the merchandise – what are you saying about your store's “guests” and the principal activity of your business?

VISTA, CALIFORNIA -- I made a purchase with my debit card, not as credit, as a debit, in the amount of $65.76. As I had planned, after I left Target I went to another store to buy some groceries, which would leave me enough money in my account for a tank full of gas and little cushion until pay day. When I went to check out at the grocery store, my debit card was declined. I couldn't understand it because I had checked my balance that morning and knew exactly how much I had, and how much I spent at Target. I had to leave with no groceries and was very embarrassed.

When I got home and checked my online banking, there it was -- Target had charged me TWICE for the same transaction for a total of $131.52 in debits to my account, which threw it into the negative and caused a $25 NSF fee. I immediately called Target to tell them what had happened and asked how they would credit my account for the error. After going through the whole story with the person on the phone, I was put on hold to speak with a "supervisor", who - after I explained it again - said I'd have to come down there but there was probably nothing they could do.

Amazed at this response, I asked to speak to someone above the one I had just spoken to, was "put on hold" and mysteriously disconnected. I then went to my bank to point out the error and get a printout to take to Target showing the double-debit. I got to Target, had to go through the whole story again with a clerk, who said I needed to talk to a manager.

The "manager" came over, I showed him my documentation, explained what happened, and that I wanted my money back in my account immediately - remember, I now had zero $ in my account, needed gas and food to last the week until I get paid, and had probably just used another 1/8 of a tank running back and forth between my bank and Target. He absolutely refused and used the "there's nothing we can do" line. He had gotten a printout of my transaction, and told me to take it to my bank and get them to reverse the charge. The bank had already told me that Target would have to reverse the charge because the money had cleared to them.

I told this "manager" I wanted him to speak with my bank representative since he wouldn't listen to me, and that I wouldn't leave the store without my money. He tossed the pages of the printout on the counter, said "I don't talk to banks" and walked away, just leaving me standing there in disbelief.

To top off the insanity of this situation: the printout he tossed at me not only had my debit card and purchase information on it but the names, card #s and purchase information for four other people! This guy handed me people's credit card information with no regard for their privacy and left me there with it! It's a good thing I'm an honest person and not inclined to steal people's identities or use their cards fraudulently.

I did end up leaving the store without my money when I realized they had no intention of reversing their error. They had a security guard come stand at the counter, no doubt to intimidate me, even though I hadn't used any profanity, and hadn't raised my voice to a threatening level (and yes I have witnesses). I merely was insisting that they return the money they had wrongly take from me. Bottom line, I am still without my $65.76 five days later, though my bank did reverse the NSF fee.

I have had to file a dispute with my bank, which will take 10 days to be resolved. I've been turning the couch cushions inside out searching for pennies to buy gas to get to work, have soup and bread left in my cupboards (this is NOT an exaggeration), and still have three days until I get paid - and I have no access to money that is MINE.

Yes, in a perfect world I'd have had some backup funds in my account, or savings, but due to a lot of different circumstances largely beyond my control, at this time I do not. However, this shouldn't even be the point. The point is I'm left holding the bag for the multi-billion dollar Target Corporation and having to scrape by to survive for a week though NO fault of my own. I also wonder how many other people this has happened to, and how much money this adds up to for Target? Keeping people's money they have NO RIGHT TO KEEP and collecting interest on it? And they have no responsibility to fix the error, it's up to me and my bank?!

This is an egregious example of poor customer service at best, and could be criminal at worst. If there's anyone out there who knows of a way to hold them accountable, please let me and any other victims of their practices know. This is just wrong.

Target.com Return Policy

We will issue a full refund for most items returned in new condition within 90 days of the shipment date. Please note that all returns to Target must include either the original receipt or a Gift Receipt.

Target.com Exchange Policy

While we can replace damaged or defective merchandise, we can't exchange items. In order to get exactly what you want as quickly as possible, simply return the unwanted item for a refund and place a new order for the item you want. Visit our Online Returns Center for return options. When we receive your return, we'll issue a refund. If the item was sent to you as a gift, we'll send you an e-GiftCard for the amount of the refund.

We're unable to honor previous sale prices or promotions when you place your new order.

Receipt Required for All Returns

Please note that all returns to Target must include either the original receipt or a Gift Receipt. If you do not have the original receipt, Team Members may be able to locate the original receipt information if you purchased the item with a credit or debit card and if you present this card at time of return.

Gift Givers are strongly encouraged to include a Gift Receipt whenever a gift is purchased. Gift Receipts do not display any price information and make it easy for gift recipients to return their items if necessary. Gift Givers are able to request as many gift receipts as they would like during checkout at any Target store. Gift Givers are able to obtain as many Gift Receipts as they like after time of purchase by bringing their original receipt to Guest Services in any Target store. Gift Receipts for items purchased through Target.com are available at any time through the Online Returns Center.

To return an item purchased on Target.com:

Most items on Target.com can be returned to a Target store or by mail. To find out if your item can be returned to a Target store, you can visit our Online Returns Center. The "Method of return" drop-down box will let you know where the item can be returned and allow you to choose which return method you'd like. You will need the order number or a gift receipt/packing slip in order to return a purchase from Target.com. If you choose to return your item to a store, shipping and handling and gift-wrap charges cannot be refunded.

To return an item by mail:

You can mail your return to us in just a few simple steps.
Visit our Online Returns Center to print a return mailing label. Here's how:
Click on the "My Account" link at the top of any page.
Click "Return items" under "My Recent Orders".
Enter the requested information, including how you received the item, the reason for the return and the quantity.
Print a postage-paid, pre-addressed return label.
Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer.
Affix the shipping label to the outside of the box.
Leave the package for your mail carrier to pick up.
If you can't print a shipping label, or if you need to return an item that weighs over 70 pounds, Contact Us. For your convenience, the cost of return shipping will be deducted from your refund amount. If the return is a result of our error, you won't be charged for return shipping. Mailing labels created in our Online Returns Center are valid for domestic returns only.

To return a purchase or gift to a Target store:

To find out if your gift can be returned to a Target store, on the "Additional Information" tab in the product's description or visit our Online Returns Center. The "Method of return" drop-down box will let you know if the item can be returned to a store.

You can return an item to a store in just a few steps:

Visit our Online Returns Center and obtain an online receipt or gift receipt.

Bring the following with you to a Target store:

Your new and unused item and all product packaging and accessories.
Your receipt or gift receipt.
A form of personal identification.

If you are returning your item with a gift receipt, you will receive a store credit for the original purchase value of that item. The store credit can be used in any Target store.

Find the Target store closest to you using our store locator or call 1-800-800-8800.

The following Target.com items cannot be returned to a Target store:

Items that have been replaced because they were defective, damaged or incorrect.
Books, DVDs, videos, CDs, music cassettes and vinyl records purchased from the Amazon.com store at Target.com must be returned by mail within 30 days of ship date.
Items purchased from the Amazon.com store at Target.com (with the exception of Books, DVDs, videos, CDs, music cassettes and vinyl records) must be returned by mail within 90 days of ship date.
Also, please note:

Music, movies, videogames, software and collectibles purchased on Target.com must be returned unopened.
Camcorders, digital cameras, portable DVD, portable electronics, framed art, gas-powered scooters and hot tubs purchased from Target.com are subject to a 15% restocking fee.
Returns on TVs 40 inches or larger cannot be accepted without original packaging.
GiftCards, e-GiftCards, pre-paid music, game and phone cards cannot be returned.
Holiday and seasonal merchandise on clearance at the time of return will be refunded at the clearance price.
Refund value for each item returned will be reduced to reflect value of free gift or discount.
Other restrictions may apply.
To return an item purchased at the Amazon.com store at Target.com

Amazon.com items may not be returned to a Target store.

All purchases made online at the Amazon.com store at Target.com must be returned by mail to Target.com. Books, DVDs, videos, CDs, music cassettes and vinyl records purchased from the Amazon.com store at Target.com are easily returned within 30 days of ship date via the Target.com Online Returns Center. Items that have been removed from their plastic wrap cannot be returned unless they are defective.

Target Extended Service Plan Return Policy

You can cancel your Extended Service Plan and obtain a full refund within 90 days of purchase, as long as you have had no claims. Visit our Online Returns Center for instructions and/or a prepaid mailing label, or call 1-800-591-3869.

After 90 days, please contact WaCA at 1-866-469-6356.

All other returns or exchanges — including those without a receipt — will be offered manufacturers' warranty and repair assistance at 1-800-303-0308.

MINNEAPOLIS, MINNESOTA -- On July 30, 2007, my husband purchased a Men's 27” Mountain bike from Target's Shingle Creek Store in Minneapolis, so he could enjoy an after dinner ride with our children. After riding it about 10 times over the course of a month, the chain fell off while he was out with the kids.

This past Sunday, and within the 90 day return period, he returned it to the store for a credit or replacement. He came home with a repair ticket, as that is Target's policy-repair only on bikes. He wasn't given a completion date, as their bike repairman only comes in on Fridays. If the repairman has the part, he will fix it, if not, he will order parts; and there is no estimate when the part will come in.

I felt this was not good enough; a retailer like Target would want to take care of their customers, so I went over to the store to speak with a manager about this defective bike. At no time during any of my dealings with Target personnel was I anything but rational and calm, because I know nastiness will get one nowhere. The manager showed me the bike Hubby returned, I identified it as ours, and was told that Target's POLICY was repair only on broken bikes, as they do not accept a return on used merchandise.

He and I went around and around the point, my position being that we bought this bike in good faith, it had a defect that would not be discovered without actually using the bike, and any responsible retailer would either refund or replace. Again, we went round and round, his point being that they could not replace the item because they could not resell a used bike after they had it repaired. I asked him if our $400+ per month business was worth losing over an $80.00 bike, his reply was he would hate to lose any business, but POLICY was POLICY.

He finally did offer to replace the bike from one in stock, and went to get one. He came back with a bike that was a different model, and asked if it would be acceptable. The replacement bike had the plastic envelope on it, with the price tag, but he did say that this bike from the floor looks like it has been used, and pointed out to me the dirty tires, scratched frame and wear on the seat stem. I asked him why could he bring to me a used bike from the sales floor, when he couldn't offer me a credit for my broken bike, repair or return to the mfg. the broken one.

Also, if it were against POLICY, why would he try to pass it off as new a used bike, like his store was obviously doing with this used bike from the floor? I also mentioned the fact that when we purchased our bike, there was no owner's manual for it, which leads me to believe my husband was sold a used bike in the first place. The lame answer I got from him was someone needs to be trained in Target's POLICY on defective merchandise. Take it, or leave it was his final offer. But, this story gets better.

I told him that we had paid for the bike with a credit card check, he has the bike, and I have a repair claim ticket. He could keep the bike; I would initiate a charge back through the credit card company. At that point, he tried to get me to remove the bike from his store. I told him no, keep it; I have the paperwork, and the grounds for a charge back. Being a customer service professional myself (who was trained to never, ever utter the word policy), I decided to give Target Corporate the chance to turn me into a satisfied customer.

The first C/S rep I spoke with listened to my story, took all the information from my sales slip, and put me on hold. She was very professional, and I actually thought she was going to issue me a credit. She came back on telling me she had to transfer me to a specialist. The specialist again took all my information from my receipt, my name, phone number, address and firstborn's blood type, and had me reiterate my story. She listened to it all, and instead of offering me a refund, said she would have to call the store where the bike was purchased.

Again, I was on hold. When she came back, she said she spoke with the Team Leader I had spoken with on Sunday. She explained that a Team Leader is the manager of the entire store, and had the final authority over a customer's issue, and that per POLICY he had handled mine correctly. I told her that I feel the way Target handles defective merchandise is very poor customer service, and the POLICY makes purchasing anything there a bargain of bad faith. She also reiterated the company's POLICY, said she would pass my comments along to management, and asked if there was anything else she could do for me.

I told her that yes, there was. She could pass on to management my comments regarding the music they play while one is on hold for customer service. It is the same music Target uses in their commercials; a scratching, screeching, howling cacophony of rap music which in no way projects a professional image, or is soothing to someone who is calling a legitimate business seeking resolution to a problem. This to me has become the anthem to Target's retail presence: a greedy company grasping at keeping ‘A Little Bit More, A Little Bit More' pennies of it's profit margin at the expense of many dollars in customer good-will.

The real kicker in all this is the Hubby paid for the bike with a check that the credit card sent in a statement. That form of payment offers no consumer protection by way of charge back, and further, is subject to a $10.00 service fee. Live and learn. So, Darling Husband will have to go back to Target, and tell the Team Leader that he wants the bike after all. No doubt it will be pushed to the bottom of the repair list, and the part will have to be ordered from China. No doubt it will be shipped on the slowest boat available.

On a personal side, Target is based in Minneapolis, Minnesota. Since we have moved here, we have found attitudes and policies like Target's to be the norm, rather than the exception. Minnesota Nice is just a marketing ploy. Spend your hard earned dollars with companies that are based anywhere else. I will miss Target's Archer Farm's bakery goods.

Be warned - if you buy anything from Target, be sure that you carefully check it and return it within 90 days or you will be in the same sinking boat as us!!! Target does not stand behind their products. Don't give them your business!!! In June my husband and I purchased 2 outdoor lounge chairs at Target. In September, after not using them much this summer, we discovered that the chairs are rusted. When we took them back to Target, we were told that we were beyond the 90-day return policy window.

We were told to call an "800" number to find out the number for the manufacturer. We did this and the manufacturer said we had to send them pictures of the rust. We explained the problem with this being that the rust is at the small welds along the sides of the loungers and because the loungers are tan, the rust probably wouldn't show up in our pictures. The manufacturer told us that was our only option.

We called Target's "guest service" department and told that that despite being over the 90-day return policy by 13 days, we felt they should stand behind defective products manufactured for them. The only name on the tag was that of Target's brand @Home and the tag says "manufactured for Target". However, each person to whom we spoke as we climbed the "guest service" ladder told us that same thing - Target has a 90-day return policy (written in blood or so it seems). They all told us that they would pass our comments along the higher executives, but that, basically, we were completely out of luck and now we were in the hands of the manufacturer.

We asked whether they would stand behind the product if the manufacturer refused and, again, we were strongly reminded of their 90-day return policy. Their guest relations people were like automatons constantly repeating the mantra "90-day return policy." It made no difference that we were returning defective merchandise sold under their house label. (By the way, these chairs were made in China.)

We did not ask for any money back. All we asked was that they issue a credit from Target. Everyone refused that request and denied that they had to stand behind their products because they gave no warranty beyond 90 days. The entire complaint process was unrewarding and utterly fruitless. When the last woman, allegedly from the executive office, asked if there was anything else she could do, we almost screamed. However, we kept cool and just told her that she didn't do anything for us in the first place.

From the Target website: Our values. Responsible. Accountable. Committed to continuous improvement. Other stores like Marshalls, Bloomingdales, Home Depot, and Bed Bath and beyond are more that willing to take care of defective products even if you purchased them a while ago. It doesn't matter whether the products are sold under a house brand or under the manufacturer's name. We have had direct experience with all of those stores and experiences absolutely no problems. They stand behind what they sell and target does not stand behind what it sells.