I purchased a 30 X30 heavy tarp from this company. When I received the tarp it looked to be what I wanted. I used the tarp to cover two side by side containers. A week later I went to check on the containers and found the tarp laying on the ground with the tarp ripped apart along the bottom seams where the grommets were. I called the company and was told that there was nothing they could do for me other than offer a small discount if I wanted to purchase another tarp. Potential clients should be aware that this is a product of poor quality coupled with poor or non-existence customer support. I will never purchase any products from this company again.
PALMDALE, CALIFORNIA -- We needed a canvass tarp custom made for a horse drawn covered wagon that was fire and water resistant. Since March we have placed our order, which arrived the first time the wrong color and the grommets were incorrectly placed. They said they would come and pick that one up and place our other order and get it right to us. When the order didn't arrive we called to check to see where it was, they asked for an order number, which the company had said they would email to us and never did, so we didn't have a number. Without an order number they couldn't even see we had an order.
To make a long story short, we called numerous times, spoke to a person, who didn't seem to know anything about the order, they seem to have several managers, at the same time say they are a small company. The second order arrived, wrong color, grommets backwards, not fire resistant..... again several calls, they ask us to email specifications, again to no avail!! As far as our experience this is a very incompetent company, terrible company service, and we feel anyone we speak to just wants to "pass the buck" to someone else.
We hate to say negative things about anyone, but our experience with this company is outrageous!! We just wanted to warn anyone who was thinking of doing business with this company to think twice!! They also have a few different business names: Abadak Outdoors, Tarps Plus, and Ace Tools Outlet, Ace canopy. From the get go, very untrustworthy.