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TaxSimple - Be Careful of This One
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RANDOLPH, NEW JERSEY -- I went to the website and selected TaxSimple Ultimate Version. This link took me to Their system guides you through a software download procedure. No problem there. I then started the software. It completely takes over your screen. You no longer have access to your desktop. I followed the instructions and entered the personal information. Names, address, SSN's, etc. I went to the income entry section and entered my information for my 1099-R form (Pension W-2).

Here is where things begin to malfunction. The box to enter the state is a drop down selection list. Normally one would expect to see a list of state abbreviations. Not this list. It contains one entry; "Randolph". A state name Randolph? I don't think so. This is not looking good. Time to back out. At the top of the screen is a "Delete This Form" button. Selecting it results in an error message that the state is in error. No kidding! The problem is you cannot delete this form until the error is fixed.

Now I select an option to move to another area. Now I just want to exit their system. It won't let me until I fix an error in the personal information. It does not say what the error is only that one exists. None exist that I can see. I try to exit a few more times. No good. So I try the "X" in the address bar (their X, not Windows). Now the entire system is locked up. Power down. Now I have my PC back. TaxSimple - I think not. In the future I will select a site that the software stays on their servers and I just fill in the forms. Additionally I think I will put in bogus social security numbers until all other information is entered. Update the SSN's just prior to sending it to the IRS.

I sent them an email to delete this account. They responded stating due to IRS regulations the information would remain on their servers until October of 2010. They did not, however, make any acknowledgment whatsoever about the problems that were encountered. I then went to Everything worked flawlessly.

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