Harassed by TD Bank by Phone
WINNIPEG, MASSACHUSETTS -- I've never had issues with paying for my TD Visa in the past, but this year has been difficult. My husband and I have actively been searching for work with no luck and had to use our credit cards to live ... read full review3 Replies - Latest reply on 09/24/2013
PUTNAM, NEW YORK -- Went for a loan at this bank in NYC. Lost all essential documents the first week. Asked us to resend. Got mad at them but did it anyway. Found out one of the loan officers took our confidential information home with them. Found out about this when she called us from her house to say she found the packet and heard a baby crying in the background. They talked about each other incessantly. Stuff customers are not suppose to hear. I don't like her, this one doesn't know what they are doing. For that alone, I would never bank here. It's too big. They just don't care.1 Replies - Latest reply on 08/24/2013Add reply
Horrible Customer Service
SUMMIT, NEW JERSEY -- My wife and I set up a TD Bank account for my 15 year old daughter. They gave us a pin, and after a few weeks, my daughter got around to using the card, which didn't work. I took it to the ATM and it ... read full review2 Replies - Latest reply on 08/04/2013
TINTON FALLS, NEW JERSEY -- I've been with TD Bank for 10 years. I use Quicken to pay my bills. In May TD Bank decided to block Quicken access in favor of their bill pay, which just doesn't work for me. I have 3 checking accounts and one savings account.
- It doesn't show my FUTURE balance, so I have to re-enter in Quicken to determine how much money I need to provide in each account.
- It doesn't track my expense categories (for taxes), Quicken does.
- Since I have to continue to use Quicken to track expenses, I have to re-enter all transactions in Quicken (2nd time is undesired extra work)
- When it updates, TD bank doesn't match all my Quicken transactions, so I often have to correct the TD entry in Quicken (a 3rd time dealing with the same transaction - certainly not desirable)
- It doesn't allow enough time to make notes, I get logged off and have to re-start the entire TD session (Quicken doesn't log me off)
- I have to pay all TD bills in one account, then the 2nd account, and then the 3rd. (Quicken allows me to pay bills from any account in any order)
After trying to get satisfaction, the net result is that both local and regional TD Bank management didn't/couldn't/wouldn't do anything.
Chase Bank allows the use of Quicken direct connect and I'm moving all my accounts over there!!! They were very pleased I'm joining them.
PORTLAND, MAINE -- Upon review of my account, I saw that I had a pending charge that would over draw my account, so I went to the local branch at 8 am and deposited enough cash to cover plus a bit more. Before leaving the ... read full review6 Replies - Latest reply on 06/21/2013
Deposit My Money in Wrong Account
WILLINGBORO, NEW JERSEY -- I had tax return which was sent directly to my account from IRS but because of my accountant mistake he put my account number wrong so the bank put the money in somebody else account.Now the bank is saying ... read full review7 Replies - Latest reply on 06/10/2012
TORONTO, ALABAMA -- Do not ever do any business with Calvin Chan - Telephone: (416) 567-8198
He is very unprofessional and unorganized. I purchased a house and contacted him right away for a mortgage, He assured me ... read full review1 Replies - Latest reply on 05/06/2012
Stay away from this bank. One of their employees sold and/or used my account info as well as other confidential info to steal my money and open a credit card. They have given me back my money but were of no help in closing the fraudulent credit card. 2 Replies - Latest reply on 04/15/2012Add reply
Three different phone conversations one hung up on me!!!!! All three "agents" were unprofessional and rude and did not solve our issue. We are looking for another bank.
2 Replies - Latest reply on 07/27/2011Add reply
Beware of TD Bank credit card services. If you make a payment online, they will tell you they never received the payment, and charge you a penalty. And then destroy your good credit by saying you didn't pay on time. They have the worst customer service department I have ever dealt with.
3 Replies - Latest reply on 10/06/2013Add reply
Beware of this bank.
This is the first time I ever used TD Bank, I applied for a Yard Card which is owned by TD Bank, they sent out my first statement to the wrong address so I never received it, I knew to expect it but I was never informed when to expect it.
Called them up to inquire when I can expect my first statement, they then figured out they had the wrong address and claimed they sent it there... but that didn't sway them from reversing a huge interest rate increase on my card which is still costing me hundreds of dollars.
NOTHING Is Right at TD
I have been a TD Bank customer for more than two years. But I won't be much longer. They have screwed up my three accounts so many times, that it has become nearly a full-time job staying on top of it ... read full review2 Replies - Latest reply on 07/25/2011
Having closed on two-dozen+ mortgages/home equity/refinances over the past 20 years, with a dozen+ different firms, I have never experienced such incompetent, unorganized, and unresponsive service. For ... read full review4 Replies - Latest reply on 07/23/2013
CHERRY HILL, NEW JERSEY -- My mortgage on s secondary home in Ocean City, NJ was declined because the condo association did not have guaranteed cost replacement coverage and my of the two units (I owned only one) were rented out for the summer. While TD's decision is fine, my consider is that they had this information from day 1. So why do we continue the process if these two items were not going to change. Instead for 90 days they ask me for additional information, we get an appraisal, I follow up, etc. Just trying to get a hold of a "live" person was painful. Note the original mortgage on this home was provided by Commerce Insurance who TD purchased. The insurance piece was funny as well because the insurance is with TD Insurance and they could not provide this coverage. Overall a very difficult process, which lead me nowhere.1 Replies - Latest reply on 11/15/2010Add reply
TD Bank - Inept and Unethical
BEAR, DELAWARE -- I have a home equity loan with Commerce Bank. When TD Bank bought Commerce, my nightmare began.
I had my loan set up for biweekly automatic payments. This was fine under Commerce but shortly after ... read full review3 Replies - Latest reply on 10/25/2010