BROOKLYN, NEW YORK -- My husband and I often purchase online and have had no problems over the years. A few weeks ago, we decided to order an Olympus Stylus 1030SW from Techon digital. They had a great price, and we do shop prices (we've even bought vehicles online with no problems). Then, on Sunday afternoon, I got two messages from the company on my answering machine saying that they needed to confirm my order. We live in a rural location, and this had happened before due to our address being changed and not always being recognized by UPS, so I didn't think much of it.
When I called the company to confirm, the salesman said I needed to purchase a battery. I said, "doesn't it come with one?" He answered that the one that comes with the camera only lasts about 20 minutes. He offered me two upgrades with a "deal" if I would buy it today. Unfortunately, I had not researched the battery, and seeing that Christmas was coming, I ordered. He then tried to sell me a memory card, but I had already bought one in person at a retail store, so I declined (twice).
After hanging up the phone, I felt uneasy, so I began to search online and discovered that an extra battery is not really needed. I then started to research Techon digital and found hundreds of complaints. I learned that the company uses several different business names.
I then called the company back, but of course they were closed. I called my credit card company to see if I could do something like a "stop check" so they wouldn't pay them and I could cancel the order. They said I would have to wait until the charge showed up and the refute the charges if I did not get my merchandise. I then e-mailed Techon digital's "customer support" to cancel the battery, but they never responded. To make a long story a little bit shorter, the company had already charged my card (under another name: Camera Wiz). After reading several complaints, I decided to cancel my credit card and have a new one issued, just in case.
Monday morning I tried to cancel the battery by phone and order only the camera, but they said the order had already processed and shipped. When I asked them for a tracking number, they said it went by Yellow Truck to UPS and the tracking number was not yet available. I called back the following Sunday and they said my order had shipped, but that a tracking number could be obtained the next day.
To my surprise, the item did arrive by UPS. Here's the catch: the extra battery was a generic that you can buy online for around $13. I paid $109 (I know, it's my own fault). Also, the camera came with the exact same battery, only the real Olympus brand, not the generic, so now I have two. The receipt had $00.00 by each item with the total at the bottom saying it was sold as a "package". That's where they get you. If you read their policies online, you have to return the whole "package" and not just part of it, for a 20% restock fee.
All in all, the company is "shady" and sneaky; dishonest, but not truly lying; deceitful, but not really illegal. Smart guys. I ended up paying about an extra $50-$75 compared to if I had bought from a known business or store such as Amazon.com or Circuit City... with a lot more hassle! Oh, and their customer service and personalities are terrible!
LINDENWOLD, NEW JERSEY -- I called to confirm my order and the guy went through the whole drawn out conversation about how I should buy all this extra stuff that I don't want. When I declined, he was extremely rude to me throughout the rest of the conversation. So, a couple of days later, no money is missing from my bank account (paid with debit card). I called yesterday to find out why and I got the same jerk who took my call a couple days previous. He tells me that the camera is a hot item and is on back order. When I asked him when the money would be taken out of my account he said, I dunno, maybe like late August?
When they open today, I'm calling to cancel my order. I'm very angry that their website says it is in stock, my email confirmation didn't say it was on backorder, and when I called to confirm the order he did not bother to tell me. I've read other people's complaints on this company and they're all the same. I'd rather pay the extra money.
I placed an order for a GPS Garmin 260W because I was attracted by the low price. I received a call from ** at TechonDigital stating that the GPS that I ordered did not come with a certain memory card. He explained it to me and in the process of asking question to ensure that I understand what the memory card is used for, if it is unique to the Garmin, is a common SD card, etc... ** remarks "Did I not speak in English."
At this point I requested that the order be canceled and the conversation went south from there. After more online research I realized that the name of the game must be to try to tack on expensive add-ons. When I started asking too many questions, ** probably realized that I was not going to purchase anything else. Thus, some type of fishy bait and switch with the worst customer service ever. ** stated that he was the owner as well. STAY CLEAR!!!!!
I ordered a Zumo 450 online due to their low price. I travel often and when I was out of town, I got an email to confirm my order. I was kind of upset as I realize that I had given them all of my info and that they had not shipped the product yet. When I called in to confirm, they told me that I must have an SD card to store any maps and that for $20, they would give me a warranty for a year. I knew that a friend of mine had one with an SD card, so I agreed.
After I got the item, I called Garmin to register, etc, and learned that they have a one year warranty and that you can store up to fifty maps without an SD card. They totally lied about the warranty and card. I usually research everything, but I was on the road and needed the item for a trip when I returned. I checked into returning the card. No answer again and again.
After reading their policy, it states that if your item was a "package deal," you can't return it. No problem, mine was not a package, I just added on. Well, I checked out my receipt and at the bottom they typed, "sold as a package." This is obviously their way to stop any and all returns. Don't fall prey... THEY ARE A TOTAL SCAM. STAY AWAY!!!
We received a phone call from a representative of this company. I have given my email address as a way to be contacted however he chose to call. He told my wife what the call was concerning and ruined my Christmas surprise. Then the guy was very rude and wanted me to apologize to him for being hung up on earlier in the day. I had told him that we were having problems with our phone and he still wanted an apology. He said our order was canceled and when I asked why he said it was because he was hung up on.
Company has good sale and then calls you back and threatens you to buy an additional accessory. If you do not call back within 2 hours they will cancel your order. When you do call back, a sales associate gives you back to this rude person. He then tells you all sold out of Olympus cameras. I told him that he was false advertising and I would make sure that authorities were notified. He said he didn't care because he makes a half a million dollars a year. Do not buy from these people!!! If it's the last thing I do on this earth I will put these people out of business!!!
I ordered a GPS with Techon Digital early July. Received an order confirmation followed by an email asking me to contact the company. When I did, I was told that my GPS was on backorder, but I would receive the GPS within 6-8 weeks. 6 weeks later I contacted the company again and received confirmation that the GPS was on it's way.
8 weeks later, when the GPS had still not arrived, I called and was rudely told that the order had been canceled. When I asked to speak to the manager I was told that by the customer representative that his time was very precious. When I once again asked for the manager I was told that he was in fact the manager. What a waste of time!!!! I suspect this is not the first time this company has acted like this. A quick Google search found numerous complaints. I for one will never shop there again.
After ordering the product, I received an email stating that I had to call them in order to "verify my order". What I got was a hard sell on accouterments that were "essential" because the product as shipped doesn't have enough memory, enough battery, enough nearly everything you can add to a camera.
I refused and the sales person seemed quite upset. Then I asked when the order would ship since the web site had shown that the product was in stock and "shipment within one day of order receipt". He said, "Oh, about 6 to 7 weeks. It's on backorder." After 5 minutes of hard sell it seems that the fact it wouldn't ship wasn't important to him. "Cancel the order", I said, and he agreed.
To their credit, I received the notice of cancellation via email very shortly (followed by the notice that the product was on backorder). Never again will I place an order where I "have to call to verify the order". It's nothing but a scam to upsell.
NOT PROVIDED -- These are the people who confirmed my camera order; told me it was in stock; told me it would be shipped asap; then asked me to call them to confirm shipping address; then pressured me to buy high priced accessories; then hung up on me when I said I didn't need any accessories; then sent me email saying order is canceled because item is out of stock! In the meantime I am waiting for them to credit my account for the charges. This borders if not outright consumer fraud.
On 12-30-07 I ordered a camcorder from Techon Digital for their price of $369.00. The item was listed as in stock (it actually stated "Availability: Yes"). After placing the order I was required to call the company for confirmation of the order.
After connecting with at least four other people, I spoke with a person who assured me the item was in stock. He then offered to sell me a 12 hr. battery for the camera; I declined. He then cut the price by $10.00 and assured me that I needed the extra battery; I declined. He then continued to make me offers that decreased in $10.00 to $20.00 increments with a carrying case thrown in until we got to a price approx. 50% of the initial offer. I continued to politely decline throughout the process. He finally gave up on selling me the additional items and said they would send the camera stating "enjoy the camera".
On 1-04-08 I received a notice from Techon Digital stating: "We regret to inform you that the order is cancelled due to the product being on back order. When or if we get the product again in stock soon will send you an email to place an order please do not resubmit your order again." I looked at their website today (1-05-08) and the same item (Panasonic SDR-H18 Hard Disc Drive Camcorder) is listed as "Availability: Yes" for $599.00.
It appears to me that they are being untruthful. I suspect that my order may have been doomed from the beginning because I didn't fall for the high pressure sales tactics for accessories and because they may have known that the price was going up. I wonder if I had I bought the high priced accessories if I might not be holding my new camera in my hands right now? It goes without saying that I will not do business with them again.