On 12-30-07 I ordered a camcorder from Techon Digital for their price of $369.00. The item was listed as in stock (it actually stated "Availability: Yes"). After placing the order I was required to call ... read full review4 Replies - Latest reply on 10/17/2008
Bait and Switch Scam
I ordered a Zumo 450 online due to their low price. I travel often and when I was out of town, I got an email to confirm my order. I was kind of upset as I realize that I had given them all of my info ... read full review1 Replies - Latest reply on 02/14/2009
Worst Customer Service Ever
I placed an order for a GPS Garmin 260W because I was attracted by the low price. I received a call from Scott at TechonDigital stating that the GPS that I ordered did not come with a certain memory card. ... read full review3 Replies - Latest reply on 07/02/2008
Placed order for camera via online. Instructed to call "to confirm my order" Got the old bait and switch to buy batteries, memory cards, etc. Will wait a few days to see if I get my camera. 2 Replies - Latest reply on 01/24/2008Add reply
Sneaky, But Not Technically Illegal
BROOKLYN, NEW YORK -- My husband and I often purchase online and have had no problems over the years. A few weeks ago, we decided to order an Olympus Stylus 1030SW from Techondigital. They had a great price, and we do shop ... read full review1 Replies - Latest reply on 12/26/2008
We received a phone call from a representative of this company. I have given my email address as a way to be contacted however he chose to call. He told my wife what the call was concerning and ruined my Christmas surprise. Then the guy was very rude and wanted me to apologize to him for being hung up on earlier in the day. I had told him that we were having problems with our phone and he still wanted an apology.
He said our order was canceled and when I asked why he said it was because he was hung up on.
Company has good sale and then calls you back and threatens you to buy an additional accessory. If you do not call back within 2 hours they will cancel your order. When you do call back, a sales associate gives you back to this rude person. He then tells you all sold out of Olypus cameras. I told him that he was false advertising and I would make sure that authorities were notified. He said he didn't care because he makes a half a million dollars a year. Do not buy from these people!!!
2 Replies - Latest reply on 01/30/2009Add reply
If it's the last thing I do on this earth I will put these people out of business!!!
NOT PROVIDED -- These are the people who confirmed my camera order; told me it was in stock; told me it would be shipped asap; then asked me to call them to confirm shipping addr; then pressured me to buy high priced accessories; then hung up on me when I said I didn't need any accessories; then sent me email saying order is canceled because item is out of stock!
In the meantime I am waiting for them to credit my account for the charges.
This borders if not outright consumer fraud.
I ordered a GPS with Techon Digital early July. Received an order confirmation followed by an email asking me to contact the company. When I did, I was told that my GPS was on backorder, but I would receive the GPS within 6-8 weeks. 6 weeks later I contacted the company again and received confirmation that the GPS was on it's way. 8 weeks later, when the GPS had still not arrived, I called and was rudely told that the order had been canceled. When I asked to speak to the manager I was told that by the customer representative that his time was very precious. When I once again asked for the manager I was told that he was in fact the manager. What a waste of time!!!!
1 Replies - Latest reply on 08/29/2008Add reply
I suspect this is not the first time this company has acted like this. A quick Google search found numerous complaints. I for one will never shop there again.
After ordering the product, I received an email stating that I had to call them in order to "verify my order". What I got was a hard sell on accouterments that were "essential" because the product as shipped doesn't have enough memory, enough battery, enough nearly everything you can add to a camera. I refused and the sales person seemed quite upset. Then I asked when the order would ship since the web site had shown that the product was in stock and "shipment within one day of order receipt". He said, "Oh, about 6 to 7 weeks. It's on backorder." After 5 minutes of hard sell it seems that the fact it wouldn't ship wasn't important to him. "Cancel the order", I said, and he agreed.
1 Replies - Latest reply on 08/09/2008Add reply
To their credit, I received the notice of cancellation via email very shortly (followed by the notice that the product was on backorder). Never again will I place an order where I "have to call to verify the order". It's nothing but a scam to upsell.