ARIZONA -- We purchased a new Tempurpedic Bed in 2004, and recently decided that it was not living up to its warranty. I called the company and explained my concern. They asked me to perform a couple tests on the mattress and take photos. I sent the photos and heard back from them within the week, and was informed that they would be replacing my bed with a new bed.
Approximately a week later I was contacted and a time was given for the delivery. It took about 3 weeks but they delivered the bed promptly, on time, set up very professional and the old mattress hauled away. The new bed is beautiful and I feel that I have no reservations about referring this company. P. S. I love, love, love, my Tempurpedic Bed.
We purchased a Deluxe Queen Tempurpedic mattress from Slumberland (separate review there, stay as far from that store as you can). My husband is 6'5" and 250 lbs, I am short, 5'4" 150 lbs. We were told that you won't feel a thing from the sleep partner. Well, that is absolutely not true. I am forced to sleep on the edge of the bed, because otherwise I roll towards him. They won't tell you that the mattress sinks in all around, causing the whole side to cave in.
This might be an okay mattress for average sized people that are the same size, but if you are 2 completely different sized people, PLEASE do not buy any Tempurpedic mattress, you will get stuck with something. You will be very very uncomfortable sleeping with the biggest $3000 mistake I've ever made.
SAN ANTONIO, TEXAS -- I order numerous products online because I travel 70% of the time and don't always have a lot of time to shop at local stores. It's easier to find it online and have it waiting for me when I get home. However, I advise against ordering anything from Tempurpedic online at their store. First, the correct sales tax is not calculated at the time of purchase, nor is there any warning at the time of purchase that the amount being authorized is different than what you will be charged.
Second, it specifically states an email confirmation will be sent within 24 hours of the order being placed. It has been 7 business days, and I still haven't gotten a confirmation email. Though it does not say so on the website, it takes up to 21 BUSINESS days to process the order. I emailed customer service and after 3 days received a response that they were unable to locate my order??? Meanwhile, I had called the customer service line and found out about the 21 days and miscalculation in price. I do have to say the customer service reps were super helpful and nice, but they do not make up for the horrible ordering process. BEWARE of ordering from Tempurpedic online.
I sleep on a Tempurpedic mattress and I am on my 5th one now. They last for a couple of weeks or a couple of years but after this they do break down. Mine is at the point that I can barely got off the mattress in the morning due to so much pain. Mattress has been replace 5 times at no cost to me but now I find myself in same position of having to fight with the company to get a mattress that doesn't break down after a few years. These are extremely expensive mattress's and they surely should last longer than a few years. When they are new, most of the ones I have slept on they were great. They just do not last.
At first, I had no problem receiving another mattress at no cost, due to the 20 year guaranty. After I had returned so many defective mattresses, they told me they will have to start pro-rating the cost. The mattress that has just broken down is only 5 years old and should not be failing. I believe the first ten years is an unconditional guaranty so it looks like I will be fighting with Tempurpedic again. Just so you don't think you're crazy if you have one and it is not as comfortable or painless as it once was, it's not you, it's the mattress. They just do not last long.