BLOOMINGTON, INDIANA -- Scheduling a service is not very good. Terminix will send messages out but they don't coordinate with the person who was supposed to do the work. It happened seven times. They sent out messages saying that the person was supposed to come and I waited around and no one showed up. So, I worked the issue out with the guy who normally comes to our house. He lets me know when he's coming. He is very good, thorough, and competent.
I don't trust the other people that Terminix sent out. One guy was supposed to check some ants or termites in one area, but he didn't do anything and wrote up as if he did the whole termite inspection. He didn't even get down on his hands and knees to look at the termites. So, Terminix sent me a notice that they've done their annual termite inspection and I went ballistic when they hadn't. Terminix is not as good in handling things.
They then sent out the regular person when it was the right time to come do the inspection and he checked everything out so I trust him. I haven't had problems with the carpenter ants and anything with the termites outside.
ALLENTOWN, PENNSYLVANIA -- My experience with Terminix has been very good and I don't see any pest activity since I got the service. I had a problem with a lot of spiders in the basement, and since I added a service concerning that to my contract, I haven't had any problem.
I like both men who come to handle my house. They're very thoughtful. One of them does my outside stuff, inspects for spiders and he also goes down the basement. When he was here the last time, I was complaining because my chair glide was out of order and the guy who is to take care of it wasn't going to be here for three days. He went down in the basement and did his inspection. And then he called up from there and asked me if I needed him to bring up something from the basement while he was down there. I couldn't believe he thought about that. When they're ready to leave, they both said they locked the door after them. They thought about that, too.
I had an occasion where the gentleman called me on the phone one day and said that he was outside my house for inspection, and I said, "What?" He asked if I got a call, and I said, "No." He then came in and checked it and he told me the number that was on the file and it was not mine at all. I didn't know how that happened, but he got it changed. And then the last time, I already got an email telling me of my business.
ALLENTOWN, PENNSYLVANIA -- We had pest problems initially when we first signed on with Terminix some time ago. We had carpenter ants, and that was the biggest problem that we had. We also had millipedes and bees. But ever since that time, we've had no problems anymore with ants. On the few occasions that we had bees, we called Terminix and they were usually out within 24 hours, and took care of the bees.
Terminix recently did both inside and outside pest treatments for the winter preparations, and the service was fine. It's always very good when scheduling our service and also if we have to change our service schedule, the reps are very helpful. They usually send the same technicians, so we know most of them, and they're fine. Most of the time when the techs come, they just stay on the outside. It's just once or twice that we've had them come inside to double-check. On the whole, it's been very good with Terminix. We've had absolutely no problems with pests since we've used their service.
GULFPORT, MISSISSIPPI -- In the area that we're at, if I don't spray, bugs are gonna come. I had a Terminix guy come out to the house and he did everything he was supposed to do. Since this last service, I haven't seen anything at all with regards to pest activity. The rep put something new down and it definitely worked better than what was there before. When scheduling service, Terminix notifies me a week or two in advance with a recorded message and everything works out. There have been one or two times that I haven't been there but they go ahead with the service. Anytime I have issues, they're usually fast. Within a couple of days, they go back to the house and take care of the issue.
AUGUSTA, MAINE -- I'm very happy with the work that Terminix did. We moved and we had big spiders here, which are the only bugs that I'm afraid of. I called Terminix and they came in and took care of the problem. I haven't seen a bug since then. Also, we had bees in the back porch and I was bitten so badly, but we couldn't find the nest anywhere. When the guy from Terminix came to spray, he couldn't see them but he sprayed around. And the next day, I went on the porch and a swarm of bees came at me again and bit me four times on my ankle. I had a reaction and it itched so bad for the longest time. I didn't want to get bitten again so I called Terminix back.
They sent a guy who wasn't very happy. He said I can't call just because I see a bug. I told him I didn't see a bug, but I can't go out on my front porch. I was infested with bees but we couldn't find the nest. He found the nest inside the door, which we would never have found, so I'm glad. The second guy wasn't as nice as the first guy. But overall, they did a great job and because the bugs are gone. I'd definitely recommend them. I'm so glad that we have people like Terminix.
BOGART, GEORGIA -- Terminix came out two weeks ago to do our pest control. We have a quarterly service and it's set up that they automatically come out. They call about two or three days before they're gonna be here. The technicians do the outside of my house and sometimes I'm not even in contact with them, but they're always very nice and friendly. They've always done a good job and I have not seen any pest since having their service.
ALTOONA, PENNSYLVANIA -- I had Terminix with my previous home and we got their service again when we moved. The tech is friendly and really knowledgeable about what to do. He comes every three months to spray and comes back if I have an issue in between. We were having an ant issue the last time he was here and we still have some ant issues now, but I can call the tech to come back and spray.
DULUTH, GEORGIA -- Terminix performs an annual termite inspection for us. They call me and let me know when they'll be in town. The technician was nice, good, helpful, and didn't mind me tagging along while he did the inspection. He also peeked in our attic while he was there and told us how Terminix also provides insulation. He tried to upsell me on mosquito control but we're okay with that. We haven't had any pest activity since we've been receiving Terminix services and it was a good experience overall.
MEMPHIS, TENNESSEE -- The first time Terminix came out was for preventative purposes, but we've told them that I have ants. They put granules down outside. They had to come back today and they sprayed liquid spray. He said we should not see any more ants. However, it's too expensive so I'm not sure if I'm going to continue with it or not.