Texas Office of the Attorney General

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Not a smooth transaction
Posted by on
HOUSTON, TEXAS -- I needed a car in California and found what I thought to be the right choice that fell within our budget. Bought unseen but based on the information I received from researching the car, the company and in speaking with the salesman from Texas Auto OnLine - it turned out to be the worst car purchase experience for me. I have owned many cars over the years and both bought and sold some over the internet long before today's popular websites appeared having no issues, nada, zilch.

To start, issue after issue dealing with the dealership in completing the necessary paperwork. Much to my surprise one day early on, the current title arrives and upon contacting the title department at the dealership, they stated that it was a mistake and would I please return it which I did gladly as I was only going to be in the state of CA for 2 weeks and needed to finalize the necessary paperwork ASAP. Now for a company that claims to 'sell many cars to the state of CA', they appeared to be clueless as to what was required of them by the state of CA. Back and forth we went and in my mind thinking that if the professional handled the paperwork that would be more efficient even if it cost me a few dollars more as time is money and we all know how short time can be. Murphy's law happens again but 'if you want something done, do it yourself',so we did and due to the delays the dealership caused, it cost me an additional $204 dollars in late fees through CA DMV. BTW - the folks at the DMV facility in CA were absolutely wonderful to work with.

After contacting the dealership via fax (which they claim they never received)to recoup the money incurred from the late fees I refaxed it again while I had the gentleman on the line and he acknowledged receipt and would get back with me.

Two weeks goes by and not a word even after I called and left multiple messages with his staff and on his cell phone - 'he never got them'. Great customer service...not at all. Now they did address most of the other issues with the car and shared some of the costs but to be honest this car has cost me much more than what was originally paid.

They make the cars look pretty on the outside and where you have access to the engine bay but mechanically - when you ask for records and they can not produce them, walk away. The car had issues! Needed motor mounts, needed trans mount, motor needed a set of gaskets as they were saturated. Some exterior bulbs were missing even after I had checked with the salesman to make sure everything was in working order. In addition, the stop/hinge broke on the drivers door and you could not lower the window. The speaker grill on the drivers door was busted - never disclosed. On the 2nd day after I took the car for the CA emissions test (which it passed) the infamous 'Check Engine' light comes on...Murphy's Law. Luckily it was the gas cap and a vacuum line that was diagnosed through having a 'smoke test' performed...not an inexpensive test.

One thing the dealership did disclose by law was that on the title it stated that the car came from a 'flood zone' area and added that it 'had never been in a flood as they would not buy cars like that at auction as it would tarnish their reputation'. Now this may be true but difficult to confirm. The local MB dealership in CA just replaced the 'harness' under the drivers seat that controls the SRS system...faulty harness means NO AirBags. NO AirBags and an accident really don't go together too well. The local MB dealer felt that it got wet. As for Texas Auto their final reply today was that 'we've done enough on this transaction'. With that, I am out an additional $584. Don't get me wrong, after all the issues were fixed I can say that it is a nice car but I can only attribute that to the manufacturer (MB) and the local MB dealership that brought the car back to where it should have been in the first place.

I would like to add that above I mentioned I received the current title in error and it was either on that title or with the accompanying paperwork at that time it stated that the car was 'repossessed'. One thing I recall the salesman saying to me at pre-sale time was that 'the car came from an affluent area in Texas' - well why was it repossessed? And why didn't the salesman ever disclose that bit of information. Either he had not done his homework in knowing his product well enough or simply chose not to. And to add, this is how I think the speaker grill and door stop/hinge broke, repo man doing his job.

They are probably not the only used car dealership that is at fault like this but if you can't take or make the time to go and check out a car, hire someone reputable, third party unbiased to be your eyes and ears.

Lesson learned, hope this is helpful to others.
Buyer beware!
     
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I need your help!!!
Posted on
HENDERSON, TEXAS -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident.






November 23, 2001


Multiple Recipients
Hello, my name is Mary Fancher Lee, and I am writing you this letter to show what
An injustice I have been involved in.
My story starts back in September 1999. I hired an attorney, Joe Shumate to collect back child support in the amount of 12,000.00 Dollars. This begins my nightmare. I took my ex-husband to
Court for back child support he owned my children and me. The Judge Darryl Hyatt took my proof of the owed amount, then he without proof took my ex’s word on some payments. The judge started subtracting the amounts my ex was telling him. After it was over the judge said he owed
5,000.00.
Then my ex (Ray Anthony Fancher) hired an attorney, Carl Barber. Ray was trying to get custody of the kids. My ex- Ray Fancher has an abusive background. He’s been convicted of two
Counts of deadly assault 1995, Two charges for injury to a child. Which leads me to what happened next. My daughter (Brittany Jo Fancher) age 10 came to me back in June 2001 and told me that her dad, my ex- Ray Fancher had beaten my youngest son up, and busted he’s lip.
I called my son in the house; he’s name is Denver FAncher age 13. I asked him what had happened
And he said nothing, he was afraid to tell me, cause he would get in trouble by he’s dad for telling.
I told my son I already knew and I assured him that I would protect him. So we called the law out
And we filed injury to a child on him and I called my attorney to file a protective order against their dad. We went to court to get the protective order. Both my kids got on the stand and told the same story and my son was crying and scared. My ex lied about what happened and the judge Darryl Hyatt, came back with a verdict of giving Ray back the kids and told me I was real close to contempt. I was divested and so were the kids. Denver was crying and asked what he was supposed to do when he’s dad got him home. MY attorney told Denver “ To deal with it!”
Then about one month later the kids Brittany Fancher 10, Denver Fancher 13, And Justin Fancher 14, was at my house for a visit. The boys broke into a building across the street and stole some stuff. I explained to them this was wrong and that we would have to take the stuff back and
Tell the owners what happened. The following morning I was woke up by the Rusk County Sheriffs
Deputy. He explained to me that the boys had been throwing rocks at vehicles and he was carrying
Them to Juvenile. I called their dad, my ex, Ray Fancher and told him what had happened, and I also told him about the building a cross the street. The boys were in detention two weeks. ON there
Day for release I went to court to be with them. When court started my ex’s attorney called Ray FAncher to the stand. He proceeded in telling the judge Darryl Hyatt, that the kids stay in trouble at my house and he wanted me to not have my visitation. My lawyer was not present so I raised my hand and objected. The judge told me to come to the front and he would let me cross examine my ex.
When it was my turn to ask Ray A question I asked him this, “ Mr. Fancher is it not true that three days prior to the kids coming to my house, the boys broke out eight windows od a school while in your custody.” And that was enough the judge said that the boys were released and I still had my visitation. Finally some justice for me, but wait till you hear what happened next.
Three days after that court hearing I was asleep in my bed, it was around 8:30 pm at night.
I was awakened by the DEA drug enforcement. They knocked my front door down came in my bedroom with masks on and they held guns to my head. They was screaming for me to get up
And calling me names like “Pill- Headed- Mother- Fucker” One said I needed an attorney and a carpenter. I was in shock; they handcuffed me and took me to jail. I was put in a holding tank for five hours. Then detective Duncan came and took me to be booked. He told me I was charged with burglary of a building, I told him it was a misunderstanding and that I would tell him everything.
And I did. I was released on a 10,000.00 bond the next day.
Now this next incident is the worst to me. About a week later my ex summoned me to court. Ray Fancher. My Attorney was there but it’s weird but I was served a protective order
and my right s to my kids was taking from me. The judge said reason for this was involving the kids in criminal activity.
Now I’m no lawyer but this is how I see this.... I was charged with a 4 the degree felony, no prior records. And I lost my rights to my kids. Now my ex-Ray Fancher had been charged the second time for Injury to a child, plus he’s prior convictions. He as total custody of my children.
I’m in disbelief. I’m really scared what this county will do to my kids and me next.
O and after that last court hearing I fired my attorney for misrepresentation. I am now looking for an attorney out of this county who isn’t afraid to go up against the county.
Please can you help me! Any advice would be greatly appreciated.
My e-mail address is LadyTrouble32@aol.com.
Thank you very much for taking the time to read this letter. I am inclosing two pictures of the building that was burglarized. .
Sincerely,

Mary Fancher Lee







As a resolution, I would like the following:

I only ask that Justice be served. I am a good person and my kids are suffering because of what money and influential powers acquires not what is the law..

Please feel free to contact me if you would like more details regarding this incident.
     
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Sales Tactics & Breaking A Contract
Posted by on
DENISON, TEXAS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

On July 1, 2006 5:00 PM we received a call from Chris Sanders, a salesman for Texoma Ford/Mazda Denison TX, and he stated that he had a deal on a new 2006 Ford truck that we could not refuse. We arrived at the dealership at 6:00 PM and asked to see Chris Sanders. He took us out to the lot and showed us the 2006 Ford Pick-ups and we saw a White F150 Ext Cab STX 2WD and he said we would get a lot of rebates from Ford IF we trded right then. We had a 2005 F150 King Ranch Supercrew 2WD (Paid in Full) and he asked what we needed to make a deal. I said $4000.00 and their new truck and he said he had to talk to the Sales Manager about it and we waited for about 30 minutes for his return. They offered $1000 the first time and we said NO and he said he would check with them again and another 30 minutes passed and he said $2002 and we said NO and he disappeared again for ANOTHER 30 minutes and this time he brought the Sales Manager with him. They then said we could finance $1500 through Ford and we said we were'nt financing anything--our truck was free and clear and we wanted to go home and think about it (now it is 9:30 PM) They said 'You can't leave' we will make a better offer. Then they disappeared again and returned with an offer of $3000 from them and the new 2006 truck. We were VERY tired and wanted out of there! We finally agreed and signed the papers. We were driving home to Durant, OK and my wife said her back hurt and I said to adjust the Lumbar Control on the side of the passenger seat, but there was none! I had one on the driver's side and I saw it when I looked into the truck previously. The dealership was closed the next day, being Sunday and on Monday we hashed it over and over and Tuesday was the 4th, a Holiday and on Wednesday I was contacted bye a woman from Texoma Ford/Mazda and she asked how we liked our new truck and I said we would not accept this truck, because of the passenger seat and we wanted our truck back and the deal cancelled. She said she would tell the Sales Manager and our salesman about it and have them call us back. We were NOT contacted bye them and I called them and was told they were not available. Thursday I called again and got the same answer, NOT AVAILABLE! Friday I called again and got the Sales Manager and he stated it was a 'Done Deal' and they would not cancel the deal! They also back dated the contract to June 30th, so that they could get extra bonuses from Ford Motor for the month! On Mondy, July 10, 2006 we tried to hire an attorney from Oklahoma, but after waiting all day to see him, he said he did not practice in Texas and he suggested a name of a Texas lawyer in Sherman, TX. We have seen this attorney and paid him $150 to write Texoma Ford/Mazda a letter and that they had 30 days to reply. This is 13 days after the fact and we have not been paid the $3000 as stated in the contract and they will not return our truck! There is NO loan involved and all they have to do is return our property and tear up the paperwork! But--they refuse!! They used very high pressure sales tactics on us for 4 hours and lied about paying us the money!

As a resolution, I would like the following:

We want our 2005 F150 King Ranch w/1602 miles and our attorney fees of $150 paid bye them and if they say our truck has been sold--then we want proof of time and date of sale and the retail price of our truck IN CASH!!

Please contact me if you need more details regarding this incident.
     
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Complaint against Earthlink and BillMeLater
Posted by on
HOUSTON, TEXAS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I received a bill from a company called BillMeLater for $21.95. It was for Earthlink Internet service. I've never had an Earthlink account. In fact for the past 2 years I've had AT &T/Yahoo DSL. I called BillMeLater and they my Earthlink account was set up when I bought a new laptop from Dell in Jan. '07. I called Earthlink who said that I was given a free 6 month subscription to Earthlink when I registered my new laptop computer. They said that now that the six months was up they were billing me for the service via BillMeLater. I disputed the charge and Earthlink, after trying to get me to stay in the service, finally agreed to refund that charge from BillMeLater and they gave me confirmation number to that effect. I really resent a third party such and Earthlink and BillMeLater having my personal information and starting up accounts without my authorization just because I registered my new laptop with Dell. I also made a complaint with the Dell customer service department. Dell denied automatically setting up my Earthlink account and they said Earthlink did not even come on that new laptop.

As a resolution, I would like the following:

I want this investigated. I believe Earthlink and BillMeLater are in some kind of scam operation. If I HAD set up an Earthlink account...why didn't Earthlink bill me? I never even heard of BillMeLater. I feel that it is just another scam. We protect our credit cards and try to stay safe but these companies even find ways to bill us without a credit card. Earthlink was prompt to take care of the matter after I became very angry on the phone with them. BillMeLater acted like I was responsible for the fee no matter what Earthlink said. It's all just a scam and needs to be investigated. I have account numbers and further information if needed by you.

Please contact me if you need more details regarding this incident.
     
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DEFECTIVE PHONECARDS
Posted by on
CALIFORNIA -- I'm so disappointed of TIPIDTALK.COM, I bought 2 phonecards on Monday night to call my brother abroad to greet him happy birthday, but the pin codes provided are invalid. I called customer service that night and they told me that they will fix it within 2 hours. I waited and nothing happened. I called Tuesday, Wednesday and today and nothing has been done. I'm tired and feel like wasting my valuable time dealing with this unprofessional people who don't even care to their valuable customers. I want my money to be refunded or they better give me the right pin codes.
     
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Bristol Place Apartment Complex
Posted by on
HOUSTON, TEXAS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I moved into Bristol PLace 9 months ago. My lease is up in the middle of next month(April). We started looking for a new place earlier this month (March). Bristol Place asked us if we might consider renewing our lease with them. While somethings were wrong, we did consider renewing the lease. The reasons we didn't like the complex were that our ceiling fan fell out of the ceiling, we could hear everything our neighbors did downstairs and they disrespected our privacy byt walking into our apartment when we weren't home. When I asked them about why they walked into our apartment when we weren't home, they replied that we didn't really own the place so it was theirs to walk into whenever they felt like it.
My complaint is this, I understand that I can't afford my own house. I understand that I am lower class but I would still like to know that people aren't going to walk into my place whenever I'm not home. How do I know they aren't going to take anything? Or what are they handling/using of mine when I'm not there? If the cops can't do it why should apartment complex people be allowed too?

As a resolution, I would like the following:

I don't know what can be done about it but I'm willing to discuss my options.

Please contact me if you need more details regarding this incident.
     
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Please Deny rittany Holberg and Darlie Routier the Appeals on Death Row!
Posted by on
I am suggesting that you block any appeal processes made by Brittany Holberg and Darlie Routier, two women on death row in Texas for murder. In 1996, Brittany Holberg stabbed and beaten an 80-year old man to death then robbed him. She was convicted and put on death row. Then Darlie Routier in that same year stabbed her two sons to death then altered evidence to make it look like a burglary. She was convicted and put on death row. Both women are appealing their convictions. Holberg claims she was defending herself when she killed the 80-year old man. That is bologna! How could an 80-year old man attack a young 23-year old woman? There was no evidence of self-defense. Routier giggled when she sprayed Silly String over her murdered son's grave. That is proof she wanted them dead. I want Brittany Holberg and Darlie Routier executed immediately and their appeals turned down.
     
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Paid for Products Ordered and No Products Received
Posted by on
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

J. D. Marvel Products, Inc. had an advertisement in the Parade Magazine for slippers. I ordered two pair, sent a check, which was processed and paid, and have yet to receive the product. That was two months ago. I looked up the company on the internet and there are lots of complaints about that company the same as mine. I would like my money back if they don't send the product.

As a resolution, I would like the following:

I want my money back or the two pair of slippers that I ordered.

Please contact me if you need more details regarding this incident.
     
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SPRINT PCS
Posted by on
KERRVILLE, TEXAS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

Please go to www.my3cents.com and read about all the horrible experiences that people are having with Sprint PCS. I am one of many. Can you help?

Please contact me if you need more details regarding this incident.
     
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Is this a legit business?
Posted by on
HOUSTON, TEXAS -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

Is Surface Masters of Houston a legitamite business? They say they are bonded and Insured? Are they?

As a resolution, I would like the following:

Are they bonded and Insured

Please feel free to contact me if you would like more details regarding this incident.
     
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