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Texas Power Electric Company


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Texas Power ~ FRAUD & Embezzlement
Posted by Jsllamw on 08/30/2008
MCKINNEY, TEXAS -- We were referred to this company through the Christian radio station 99.3 KLTY so we thought is would be safe.

Several months went by at a rate of 11.9 Cents per KW so needless to say we were happy and seen no reason not to be. We went out of town for two weeks in July and expected our bill to be cheaper. When it arrived in the mail, much to our surprise our 11.9 cent rate jumped to 19 cents per KW and our bill was $100.00's more then the previous month despite the fact we had used HALF the electricity!

I called to inquire why and she stated it was because gas prices had increased..blah blah. Needless to say it takes approx. a month to switch companies so we had to ride it out another month before the change went into affect.

Bill number two comes in again almost $400.00's! for a mobile home! Tears streaming down my face, I didn't know what we were going to do. I still don't! To make matters worse we then received a notice the same day stating they had UNDER BILLED us for the last six months and that we were responsible for the 6 consecutive month BILLING error.

They stated that according to PUC rules and regulations they have the ability to bill you for any undercharged amount within a 6 month time frame which was exactly to the "T" what they were doing. They said in addition to the $400.00 bill for August we now owe them an additional $175.00's! for their billing error and that we have no rights but to pay!

BEWARE! BEWARE! BEWARE! is all I can say~

I called 4 times and was referred to the bill pay arrangement desk where I was forced to leave my name and number for a call back.

I am the mother of three young children and go to school full-time pre-med. My middle child has a rare genetic disorder. Needless to say at this point in our life we are extremely low income and don't know what's going to happen from here. WE may be low income but I am highly educated and I Will report them to every person I can to prevent this from happening to more innocent people!

I've filed with the Better B.B. and the P.U.C.

I called to request bill pay assistance which they claim to have for families experiencing severe financial hardships! They referred me to 211 and told to seek help from my community providers!

AGAIN BEWARE..and please pass the word!
     
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Posted by madconsumer on 2008-08-30:
this sounds all to familar to other complaints of texas power. seems when they were de-regulized, they made up their own rules. one being, they can charge you you for under charges they made. best to stick with regulated services.
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Texas Power Electricity Company Is Out For Themselves
Posted by Hisangel713 on 03/29/2010
ARLINGTON, TEXAS -- I signed up with Texas Power about 2 years ago, I've hated it ever since but find myself stuck. I can't really afford to pay a deposit elsewhere right now and regret ever switching to Texas Power. They give you 2 extensions a year, 2 A YEAR! The extension is only for 7 days, there are NO EXCEPTIONS, NONE ZERO!!!

In November of last year, 2009, I paid my bill 1 day late, my cut off was due for the 3rd and I paid it after midnight making it the 4th. 3 days later, on the 7th, THEY DISCONNECTED MY POWER. I called and they said that it was my fault for paying it late, never mind the fact that I ALREADY PAID MY BILL. I spoke to 4 agents before I finally got an agent that said that I was NOT at fault. They fought with me on not charging the disconnect fee but finally after 2 hours of fighting with them, reversed the fee. My power was cut off at 2:30pm and was not restored until 9pm. I ended up spending $30+ on dinner out for my family of 6 for fast food. 2 of my fish ended up dying 3 days later.

This company could care less about its customers, all they care about is getting their money.

By the way, they have a $300 deposit from me, the bill I was paying was $225.
     
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Posted by Anonymous on 2010-03-29:
The deposit is not used to make a late payment. All companies are out for themselves these days.
Posted by skelly39 on 2010-03-29:
That does seem a little harsh. I'm sure a lot of people will just tell you to pay the bill on time...but really, you paid the bill and they cut you off after that? That's ridiculous.
Posted by PepperElf on 2010-03-29:
was this one of those alternate power companies or the main one for your area?


though, skelly, ive seen weirder to be honest. saw a story were one company had moved into a new location and had their electric bill paid up, everything good. *but* the previous resident had lapsed in payment with another company, who sent out their rep to disconnect power

i believe they were able to stop it from happening but, it had been quite an issue.


for the OP, the only thing i can suggest is, you may want to see about having online reminders perhaps. i know with my power company here i get notices 3 weeks in advance (one of the reasons why i don't care to switch to the alternate companies). it's perhaps worth an inquiry
Posted by skelly39 on 2010-03-29:
For real, Pepper? Yep, that's worse. Your suggestion is a good one since electric bills usually come out long before they are due.
I've paid my bill late before and haven't even gotten a disconnect notice let alone actually disconnected. Too bad electricity is one of those things you need and that you don't get a choice in providers.
Posted by PepperElf on 2010-03-29:
and ive paid late before too, without a disconnect

that's why i was also wondering if this company was the primary power company or one of the alternative ones
Posted by Nohandle on 2010-03-29:
In this area, unless you are outside the city limits or in a very new area, you are billed by the city. They purchase the power and in turn bill the utility customers. There is a 10 day period to pay your bill. If you are out of town for a week when the bills are mailed forget it, you are past due when you return. That's one of the few bills I have set up with an automatic draft.
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Texas Power Rip-Off
Posted by Bullcraphater on 04/21/2009
BEWARE!!! This company sent me a bill stating that they had under charged me for the past 6 months! Now mind you they were recommended to me by a local Christian radio show so I trusted them. Their customer service is horrendous and will do nothing more than demand the back money. STAY AWAY!!
     
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Posted by BEJ on 2009-04-21:
I would ask for a review of the account. If you do indeed end up owing them, ask for a payment plan as it was their error.
Posted by Anonymous on 2009-04-21:
Check to see if Texas Power is regulated by your state's public utilities commission. If so call the PUC.

You may not be the only person this has happened to. And they may not be able to ask that you pay more than a certain amount to catch up on your arrears.

As an example, my state, Connecticut, allows utilities to be able to bill for only a certian percentage (I am not sure of the number) above what the previous years bill for that same month was, to apply towards any previuos underpayments.
Posted by Disaster Worker on 2009-04-21:
Did you hear the recommendation on Dave Ramsey's show? If so, then email his people about what one of his "Local Providers" did.
Posted by bullcraphater on 2009-10-06:
Thanks for the comments! I'm still dealing with this wretched company as I refuse to pay the whole amount... I signed up with a low rate and 6 months later they billed me for what they said was an incorrect rate over the past 6 months!
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