Three Dollar Ice Tea
In case some of you haven't noticed and never asked (and by the way, you have to ask) that glass of ice tea you order here is THREE DOLLARS. There is no price stated for ice tea on the menus.
So, in ... read full review10 Replies - Latest reply on 10/18/2012
'Paid for another table's meal????
BROOKLYN, OHIO -- I visited the Texas Roadhouse in Brooklyn, Ohio with my mother to celebrate her birthday (go figure, it's one of her favorite restaurants). The server seemed a bit overwhelmed the entire evening and when ... read full review11 Replies - Latest reply on 06/04/2010
Will Never Return
OLD BRIDGE, NEW JERSEY -- The floor was littered with peanut shells al over, our table and booth was not clean, crumbs all over the place, I had to wipe it down myself, I ordered the steak special (2 for $19.95 ) and when they ... read full review11 Replies - Latest reply on 11/28/2011
Went to Texas Roadhouse this weekend to celebrate a family members Birthday. The food and service were excellent. I got a 8 ounce sirloin with a side of caesar salad and mashed potatoes.
3 Replies - Latest reply on 09/25/2012Add reply
The Steak was cooked to perfection, and the sides were delicious as well Best Casear salad I have had in awhile. The rolls they give you cinnamon butter are awesome, Will be coming back for sure.
KY -- My husband and I had been going to the Texas Roadhouse Restaurant in Denton for a long time. This past year we noticed the food quality has been going downhill. I ordered a prime rib dinner MEDIUM WELL and when I received it, the meat was the end piece of the prime rib and so dry and tough that I couldn't cut it with a knife. I had to send it back. Another time I ordered their fried chicken salad and they forgot to put half of the ingredients listed on their menu for the salad. Once they even forgot to put the chicken on their chicken salad.(had to send it back) In one years time we have had 5 times to send back the food. Each time they apologize and tell us that it should never have been sent out to a customer but the damage is already done. It not only ruined my dinner experience but my husbands as well as his dinner got cold by the time mine was resent to me as he didn't feel right eating while I had to wait for the restaurant to recook my meal. With so many restaurants out there that have better food quality and prices I will NEVER go back to the Texas Roadhouse again. 4 Replies - Latest reply on 07/12/2011Add reply
GRAHAM, NORTH CAROLINA -- I have been to Texas Roadhouse several times and I usually love it except for the last time. The hostess led us to our table and it had not even been cleaned yet. There were dirty dishes everywhere so we had to wait for five minutes for something that should have already been done. After we finally got seated we quickly realized that the guy who "cleaned" our table did a terrible job and so we had to wait for the same hostess to go get that same guy to really clean our table and when he arrived he just looked at our table like he didn't see anything wrong. It was an awful expirience.7 Replies - Latest reply on 06/30/2011Add reply
This is for the New Berlin WI Roadhouse
1 Replies - Latest reply on 12/10/2009Add reply
I would take my family there about once a month for the last couple of years without a problem. Then every time we would go there in the last 6 months or so at least 1 of our steaks was not cooked properly. The last time it was mine 1-it was the wrong cut 2-it was rare instead of medium. The they brought me out a new steak still wrong cut and it looked like road kill or somebody ran over it. The guy says oh now I'm embarrasssed 2 times wrong cut. If you want to be rushed in and out and a 50% chance that your steak will not be cooked right then go otherwise stay away.
LANSING, MICHIGAN -- My husband and I went to Texas Roadhouse one evening with our 2 young children. When we arrived at 5:00 we were told it would be a 20-25 minute wait. At 5:40 we went to the hostess' stand and asked when we would be seated. They said it would be with-in 20 minutes. We were finally seated at 6:20. It took them 15 minutes to bring us our drinks. We then ordered our food and when we got our salad's mine had shredded pieces of plastic in it. We finally found our server and they took away the salad and said they would bring another one out. I ordered the chicken tenders and all but one of them was raw in the middle, so I had to send that back also. I got my salad after I was done with my whole meal. They brought my salad when they brought the bill. We were so angry at that point that we wanted a supervisor and the couldn't even do that. They sent the HOSTESS to the table to apologize.
24 Replies - Latest reply on 06/21/2008Add reply
About a week later we were still so angry about what little they did to make us even want to come back that we called. I called and spoke to someone and she said she would send out a packet and some certificates for us to come back...... That was about 3-4 years ago. We have never received anything and we will not be going back to give them a second try.
Texas Roadhouse is one of my favorites! They have great steaks for any budget or hunger. And the prices are cheaper than Longhorns. Recommend to anyone! 6 Replies - Latest reply on 09/21/2007Add reply
Nightmare Service and Visit
HARRISBURG, PENNSYLVANIA -- On Saturday August 25th my family and I went to Texas Roadhouse in the Union Deposit area in Pennsylvania. We called ahead at 4:45. We got to the restaurant and were seated right away. I had told the ... read full review20 Replies - Latest reply on 10/28/2007
SHILO, ILLINOIS -- I was in a group of ten that wanted to try your new restaurant. I have been to other Taxes Roadhouse restaurants and was thrilled when you opened in the area, but I was very disappointed with our service last night - January 18th.
9 Replies - Latest reply on 10/06/2009Add reply
Understanding that we had a large group we used your call ahead option.
We called the restaurant at approximately 4:55 for a 6:00 pm arrival time. We were told that we could experience an additional wait time when we arrived. We were ok with that. At approximately 6:30, our pager/name was called and the hostess informed us it would be 5 minutes.
Again, not a problem. 5 minutes turned into 10 which turned into 20.
We approached the hostess again wanting to know what the hold-up was.
We were told the group occupying "our" table was chatting and as soon as they left we would be seated. After an additional 10 minutes - we were told the same thing. My main problem was, we informed the hostess that our group would split up in order to get us in. There were several groups of 5 that came in after us and were seated before us -- why were we not seated first when we said we would split up? When we pondered this to the hostess we were told that was "our" table and they were waiting for it to become vacant. What I don't understand was when we told the hostess we would be split up why we were not seated but rather bound to the original table assignment.
We ended up leaving without eating after waiting 1.5 hours in the store (total of 2.5 hours including phone in time). So because you wouldn't assign us a different table you lost the business of 10 people last night (18 January). I really wanted to try your restaurant and food, and I was very disappointed to go away with an empty stomach.