OLD BRIDGE, NEW JERSEY -- The floor was littered with peanut shells all over, our table and booth was not clean, crumbs all over the place. I had to wipe it down myself. I ordered the steak special (2 for $19.95) and when they arrived they were ice cold, meaning they were laying in the kitchen for quite a while. The mashed potatoes were ice cold also. Told management and they offered to heat everything up which would have ruined the steaks. We ate them cold just to get out of there. I will never return to this place again.
LANSING, MICHIGAN -- My husband and I went to Texas Roadhouse one evening with our 2 young children. When we arrived at 5:00 we were told it would be a 20-25 minute wait. At 5:40 we went to the Hostess' stand and asked when we would be seated. They said it would be with-in 20 minutes. We were finally seated at 6:20. It took them 15 minutes to bring us our drinks. We then ordered our food and when we got our salad's mine had shredded pieces of plastic in it.
We finally found our server and they took away the salad and said they would bring another one out. I ordered the chicken tenders and all but one of them was raw in the middle, so I had to send that back also. I got my salad after I was done with my whole meal. They brought my salad when they brought the bill. We were so angry at that point that we wanted a supervisor and they couldn't even do that. They sent the HOSTESS to the table to apologize.
About a week later we were still so angry about what little they did to make us even want to come back that we called. I called and spoke to someone and she said she would send out a packet and some certificates for us to come back... That was about 3-4 years ago. We have never received anything and we will not be going back to give them a second try.
Although I enjoy eating at Texas Roadhouse, I noticed that some of their waitresses have pierced eyebrows while on the job. I believe that wearing pierced eyebrows while working in a busy restaurant is rude and unprofessional. Those waitresses look more like Goth freaks than professional restaurant waitresses. Also, young children may be scared by their pierced eyebrows. Texas Roadhouse should require in their employee dress code that their waiters and waitresses should only have pierced ears, not pierced eyebrows, bellybuttons, or lips while serving customers such as me!