OLD BRIDGE, NEW JERSEY -- The floor was littered with peanut shells all over, our table and booth was not clean, crumbs all over the place. I had to wipe it down myself. I ordered the steak special (2 for $19.95) and when they arrived they were ice cold, meaning they were laying in the kitchen for quite a while. The mashed potatoes were ice cold also. Told management and they offered to heat everything up which would have ruined the steaks. We ate them cold just to get out of there. I will never return to this place again.
SHILO, ILLINOIS -- I was in a group of ten that wanted to try your new restaurant. I have been to other Taxes Roadhouse restaurants and was thrilled when you opened in the area, but I was very disappointed with our service last night - January 18th. Understanding that we had a large group we used your call ahead option we called the restaurant at approximately 4:55 for a 6:00 pm arrival time. We were told that we could experience an additional wait time when we arrived. We were OK with that. At approximately 6:30, our pager/name was called and the Hostess informed us it would be 5 minutes.
Again, not a problem. 5 minutes turned into 10 which turned into 20. We approached the Hostess again wanting to know what the hold-up was. We were told the group occupying "our" table was chatting and as soon as they left we would be seated. After an additional 10 minutes - we were told the same thing. My main problem was, we informed the Hostess that our group would split up in order to get us in.
There were several groups of 5 that came in after us and were seated before us -- why were we not seated first when we said we would split up? When we pondered this to the Hostess we were told that was "our" table and they were waiting for it to become vacant. What I don't understand was when we told the Hostess we would be split up why we were not seated but rather bound to the original table assignment.
We ended up leaving without eating after waiting 1.5 hours in the store (total of 2.5 hours including phone in time). So because you wouldn't assign us a different table you lost the business of 10 people last night (18 January). I really wanted to try your restaurant and food, and I was very disappointed to go away with an empty stomach.
Although I enjoy eating at Texas Roadhouse, I noticed that some of their waitresses have pierced eyebrows while on the job. I believe that wearing pierced eyebrows while working in a busy restaurant is rude and unprofessional. Those waitresses look more like Goth freaks than professional restaurant waitresses. Also, young children may be scared by their pierced eyebrows. Texas Roadhouse should require in their employee dress code that their waiters and waitresses should only have pierced ears, not pierced eyebrows, bellybuttons, or lips while serving customers such as me!