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The Book Depository


1 Reviews & Complaints

Illegal Practices
Posted by Shell3434 on 01/08/2011
The merchant named appears to be a scam. I ordered merchandise from them online and have yet to receive it. I emailed them the day of purchase to verify the order did go through properly and I received an email back in less than 24 hours confirming it was received. Days after not receiving a shipping confirmation or the product ordered I email them asking for tracking information. My inquiry did not receive a response. I looked on their website further to obtain a phone number and saw that they do not take contact by phone. I emailed them two more times without a response. Now a month after my order was placed I have not received any response and still have not received the product I was charged for.
     
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Posted by Alain on 2011-01-08:
They do exist and actually have an address in St. Peter Port, Guernsey (Channel Islands, UK). I couldn't find a phone number for them in the Guernsey phone book, though. You can try going to Goggle and searching more extensively starting with 'The Book Directory International, Ltd.' Good luck.
Posted by RestaurantGuy on 2011-01-08:
You can also contact your credit card company and dispute the charge. THis way your not out any money if you don't receive the books
Posted by Kieron on 2011-01-09:
Hi Shell

I'm sorry you haven't received either your books or an email reply from our Customer Services, they normally are able to respond within 24 hours so apologies I'll review this.

We have seen some delays into the US from the UK from additional security measures introduced at the end of Nov/beginning of Dec (details at http://bit.ly/hBCzdj).

We send all books by Royal Mail Priority Airmail, which although they aren't trackable are usually very reliable. I'd be happy to check your order for you, and issue a refund if required - would you like to email me directly at MD@bookdepository.co.uk.

Apologies again

Kieron
MD The Book Depository
Posted by Alain on 2011-01-09:
Nice that you responded quckly, Kieron. I saw some complimentary reviews for The Book Depository on some UK sites. I'll keep you in mind for some of my harder to get history titles.
Posted by Peter Digby on 2014-02-01:
I ordered story of little nell by Charles dickens on 26th Jan and was told I would receive it by or before 31st Jan sent you an email 30th checking up delivery and got a reply that it was not even shipped then I tried to check the order tracking today 1st Feb and being told the orders are wrong what is going on I need some sort of response as this is not acceptable !!!
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