Do not ever order online. They have the worst customer service ever. I placed an order and realized a few minutes later that they had the wrong shipping address. I immediately called customer service and they REFUSED TO CHANGE THE SHIPPING ADDRESS. They REFUSED TO CANCEL THE ORDER. The order didn't ship until the following day, so they could have easily changed the shipping address, but they wouldn't. I have never received my order. I called again today, and they REFUSE TO REFUND MY MONEY. They have literally stolen my money.
NJ -- Clothes are undersized and shrink way too much on extra low heat. Pants don't fit right on my 11 year old boy and 7 year old daughter. Leggings, forget it, always too short at the bottom and too big in the waist. The snug fitting pajamas, have to buy 3 sizes bigger than what they wear and still have to alter them with my sewing machine when I get home -- I have children in the 50% percentile for height and weight, so they are average sized kids. The quality seems to be good, but they need to get their sizing in check, and the material used so it doesn't shrink so much.
I have a few credit cards and pay them in full each month. I got this card since I shop there a lot and I paid my balance in full. They claimed it showed up a day late and so I received a late charge, and then I got a late charge for having a late charge. They said they didn't get returned mail from me so they assumed I received a statement showing the late fee. I called and spoke with them, they said they would take off both charges and I just needed to pay the interest. I paid the interest right there on the phone.
I logged in the next month to make sure it was all taken care of since I had had problems and there was another $62 charge. I called them and they said that they previously only took off one late charge (even though they told me they would take off both and it was in the notes) because that is new policy. Because they did not take off the late charge as they had told me they would do, they gave me another late charge and interest. I went all the way up the management chain and they just kept saying it is policy, "there is nothing we can do to help you, even though we have it in our notes that we would take off both of the initial late charges."
The next level I had to talk to was the office of the president but you can only send letters. HA. So I paid my additional $62 and canceled my card. DO NOT GET THIS CARD. I have never had problems like this in my 15 years of having credit cards. Their service is horrible.
RAMSEY, NEW JERSEY -- I went to The Children's Place on Monday. I find their clothes generally sized wrong and overpriced but they have cute hats. I bought 3 at $11 each. The next day I look online and the same exact hats were $7. I called the store and the online customer service and they both said no price adjustments since all stores and online run independently and therefore they all have their own prices and promotions. What's the point of being a chain if all places are going to have different prices?! I understand not honoring competitor's prices, but your own?!?! Crappy selection, crappy customer service and the only thing their price adjustment policy does is rob people.
ONLINE, WISCONSIN -- I got a gift card for The Children's Place and could not get it to work online (it kept telling me that their gift card reader was down). So I tried calling their 1-877 customer service line and COULD NOT GET A REPRESENTATIVE. The automated messages kept going on forever no matter what button I pressed. So I called their gift card line and they transferred me back to the same automated customer service line with no representatives. I called the gift card line back and she blamed me for being impatient. I am currently on hold... and have been for 20 minutes. They have horrible customer service and I will not be shopping here again.
Like many holiday shoppers I began my holiday shopping this year beginning on Black Friday. One of my stops was to "The Children's Place." With the Holiday circular in hand I entered the store to find many items on sale. I was immediately drawn to the Holiday Striped Sweaters, which I circled in my circular as a staple for many of the kids I'd be shopping for this year.
In the middle of this Holiday Circular book, was a two page layout of 7 children dressed in these great Holiday Striped Sweaters. At the bottom of the page in a bubble with a little arrow pointed to a young boy's jeans it states "denim starting at $10 reg. $14.50-$16.50." Another bubble states "fun-striped accessories to match! $5 each reg. $6.50-$8.50." And the last bubble it states "striped sweaters $10 reg. $14.50-$16.50" with a little arrow pointed to a girl and baby boy, both wearing the striped sweater.
Well I grabbed a handful of these sweaters for 6 children in my family. I continued to shop and finally with a bag full of items proceeded to the register to ring up my purchases. Everything rang up just fine until the woman scanned these HOLIDAY SWEATERS. I was purchasing 6 of these sweaters ranging in sizes 4-14 and they rang up as $15. I immediately took out my circular to show them the advertisement. It clearly states, "striped sweaters $10 reg $14.50-$16.50" - why would they charge me $15 then. After speaking to 2 managers they told me I would have to call the corporate offices of The Children's Place because the price for these sweaters was $15.
Well, I called the corporate offices only to be again told the prices of these sweaters was marked as $15 for sizes 4-14 and $10 for sizes for babies 3 months-4T. I told them, "NO" the circular CLEARLY identifies striped sweaters, with no differentiation as priced $10 that means ALL striped sweaters regularly priced and ranging from $14.50-$16.50.
They again told me they were on a page where it states striped sweaters & denim $10 & up. The label at the top refers to all items on the page and there are items on the page clearly identified to begin at $10 and up, that is also clearly labeled within the circular, but the "striped sweaters" DO NOT state "starting at $10" - they simply state "$10" that means ALL not some, it does not differentiate and if the corporate offices meant to differentiate then they should have done so the same way they did with the denim.
The corporate offices have refused to refund me any money and are not acknowledging this advertisement as misleading. If I purchased 6 of these sweaters, I can only imagine how many other millions of sweaters were purchased by other consumers in all Children's Place stores.
The Children's Place should know that every consumer has the legal right to receive truthful information about any products they wish to purchase without being deceived or misled by advertisers. Furthermore, under federal and state laws, making false, misleading, or deceptive claims about the price of any product is illegal.
This past weekend I returned several pairs of shorts to The Children's Place. They asked me for a photo ID in order to make the return, which I obliged. Most companies, when handling sensitive information, will either note on the receipt what the identification is and in rare instances note the ID number.
Imagine my utter horror when the clerk SCANNED my ID into their system. When I protested I was directed to the return policy posted on the back of the receipt. It states "You must present a valid picture ID, such as a driver's license or government-issued ID..." The manager also gave me a second receipt with the contact information for "The Retail Education Customer Service Office", 1-800-652-2331.
I called the "The Retail Education" number, which was a waste of time. The customer representative could only repeat stated policy. She did provide the toll-free number for The Children's Place. Unfortunately all credibility was lost when she REFUSED to give me her name. She actually said, "I don't give out my name." By the way the call was made on July 6, 2010, 2:38 PM Eastern Time Zone.
The Children's Place customer Rep ** told me that the company collecting the data was TRE. Plus "The Retail Education" number was also a part of TRE. ** said she would forward my complaints about the misstated policy and my complaint to the appropriate internal division. She then suggested I call TRE to follow-up on my anger about the scan and horrible employee. I responded that my voice as a single consumer would not carry as much force or attention as TRE's large corporate customers, e. g. The Children's Place. In my gut I felt that I was "Yessed." I have other choices to shop but this was infuriating.
FORT WORTH, TEXAS -- I went to exchange $50+ worth of boy's clothes for a correct size. They were given to my son as a gift. All tags even size stickers still attached. The girl (w/ no personality) says, "Do you have a receipt?" I said no, so she asks for my ID then a few seconds later she hands me a receipt and says, "Your exchange was denied. Call this number." I said why? She shrugged and said, "It just said denied."
I called today to find out that I cannot exchange w/o a receipt. And since I tried to even if I find the receipt I have to wait 6 months!!! 6 MONTHS!!! Tags still available!! On the clothes!!! $50+ dollars of clothes useless!!! Their sales person didn't indicate this was an issue! The CS agent over the phone was very oh well not my problem kind of attitude. I have 4 KIDS and 18 nieces and nephews. My entire family has said they will not use The Children's Place ever again!!!
This company's return/exchange policy is simply ridiculous considering they are a children's store. Their return/exchange policy states items must "have tags attached." Here in lies the problem. I purchased a pair of pants for my son, as an Xmas gift. Unbeknownst to me, he went to try them on and removed the tag. Unfortunately, the pants didn't fit him. I went to my nearest CP with the pants, tags, and original purchase receipt to exchange them for a pair that did fit. They would not exchange the pants! The pants that didn't fit. So now, I'm out the money I spent to purchase the pants and my son is out an Xmas outfit. Why. And why do we support this type of business.
SIOUX FALLS, SOUTH DAKOTA -- They changed my billing address so I received the first billing statement addressed correctly five months after I opened the account. They agreed that this was their fault and reimbursed all late fees. But you won't believe what happened next, in parallel they posted adverse late payment credit history on my account.
Despite all the evidence I have sent to them showing clearly this was not my fault, they refused to remove this late payment history from my credit. The full balance was paid in full two weeks by phone when I realized this situation. The 1st statement correctly addressed was received finally 2 wks after I have already paid the account in full. I certainly believe we have enough evidence here to establish a legal case against this fraudulent practice from Citibank/Children's Place.