The Children's Place

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1.0 out of 5, based on 3 ratings and
14 reviews & complaints.

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Misleading Advertisement
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Like many holiday shoppers I began my holiday shopping this year beginning on Black Friday. One of my stops was to "The Children's Place."

With the Holiday circular in hand I entered the store to find many items on sale. I was immediately drawn to the Holiday Striped Sweaters, which I circled in my circular as a staple for many of the kids I'd be shopping for this year.

In the middle of this Holiday Circular book, was a two page layout of 7 children dressed in these great Holiday Striped Sweaters.

at the bottom of the page in a bubble with a little arrow pointed to a young boy's jeans it states "denim starting at $10 reg. $14.50-$16.50"

another bubble states "fun-striped accessories to match! $5 each reg. $6.50-$8.50.

and the last bubble it states "striped sweaters $10 reg. $14.50-$16.50" with a little arrow pointed to a girl and baby boy, both wearing the striped sweater.

well I grabbed a handful of these sweaters for 6 children in my family. I continued to shop and finally with a bag full of items proceeded to the register to ring up my purchases.

Everything rang up just fine until the woman scanned these HOLIDAY SWEATERS. I was purchasing 6 of these sweaters ranging in sizes 4-14 and they rang up as $15. I immediately took out my circular to show them the advertisement. It clearly states, "striped sweaters $10 reg $14.50-$16.50" why would they charge me $15 then. After speaking to 2 managers they told me I would have to call the corporate offices of The Children's Place because the price for these sweaters was $15.

Well, I called the corporate offices only to be again told the prices of these sweaters was marked as $15 for sizes 4-14 and $10 for sizes for babies 3 months - 4T. I told them, "NO" the circular CLEARLY identifies striped sweaters, with no differentiation as priced $10 that means ALL striped sweaters regularly priced and ranging from $14.50-$16.50. They again told me they were on a page where it states striped sweaters & denim $10 & up. The label at the top refers to all items on the page and there are items on the page clearly identified to begin at $10 and up, that is also clearly labeled within the circular, but the "striped sweaters" DO NOT state "starting at $10" they simply state "$10" that means ALL not some, it does not differentiate and if the corporate offices meant to differentiate then they should have done so the same way they did with the denim. The corporate offices have refused to refund me any money and are not acknowledging this advertisement as misleading. If I purchased 6 of these sweaters, I can only imagine how many other millions of sweaters were purchased by other consumers in all Children's Place stores.

The Children's Place should know that every consumer has the legal right to receive truthful information about any products they wish to purchase without being deceived or misled by advertisers. Furthermore, under federal and state laws, making false, misleading, or deceptive claims about the price of any product is illegal.
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Venice09 on 11/30/2010:
It sounds like a misprint. There is probably a disclaimer somewhere in the circular regarding mistakes. I know you are disappointed. I would be, too. It would have been nice if they gave you at least one of the sweaters at $10, with a sincere apology.
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Scanning of Photo ID
Posted by on
This past weekend I returned several pairs of shorts to The Children's Place. They asked me for a photo ID in order to make the return, which I obliged.

Most companies, when handling sensitive information, will either note on the receipt what the identification is and in rare instances note the ID number. Imagine my utter horror when the clerk SCANNED my ID into their system. When I protested I was directed to the return policy posted on the back of the receipt. It states "You must present a valid picture ID, such as a driver's license or government-issued ID..." The manager also gave me a second receipt with the contact information for "The Retail Education Customer Service Office", 1-800-652-2331.

(1) I called the "The Retail Education" number, which was a waste of time. The customer representative could only repeat stated policy. She did provide the toll-free number for The Children's Place.

Unfortunately all credibility was lost when she REFUSED to give me her name. She actually said, "I don't give out my name." By the way the call was made on July 6, 2010, 2:38 PM Eastern Time Zone.

(2) The Children's Place customer Rep, Sierra, told me that the company collecting the data was TRE. Plus "The Retail Education" number was also a part of TRE.

Sierra said she would forward my complaints about the misstated policy and my complaint to the appropriate internal division. She then suggested I call TRE to follow-up on my anger about the scan and horrible employee.

I responded that my voice as a single consumer would not carry as much force or attention as TRE's large corporate customers, e. g. The Children's Place.

In my gut I felt that I was "Yessed". I have other choices to shop but this was infuriating.
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Elio on 12/23/2010:
Dianna on 08/13/2011:
Ugh! Never shopping there again! Why when I provided my receipt and my credit card do the need to scan in my license? What if I didn't drive?
Skye on 08/13/2011:
If you don't have a driver's license, they would then ask you for your state issued ID.
Les on 10/04/2012:
So you are aware you only need your license to be scanned when you do not have a receipt, not for all returns.
Amber on 12/12/2012:
I work at childrens place in Florence Ky and We only ask for your ID when you don't have a receipt. But you well have to give your address due to the fact the computer has to keep track of the amount of returns you make.
MATT on 11/23/2013:
Children's Place is a horrible company with cheap products and very bad customer service. We just wanted to exchange gift items for different sizes. We live 3 hours from the nearest one, and were told we could not exchange the new items with tags. This place is disgusting! We told the people at the Loft across the street, and they laughed at their ridiculous policies.
I. Burt on 09/19/2014:
I too was asked for photo ID and in the end did not get my return processed because it was not the exact item.
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The Children's Place Credit Card
Posted by on
Rating: 1/51
I have a few credit cards and pay them in full each month. I got this card since I shop there a lot and I paid my balance in full. They claimed it showed up a day late and so I received a late charge, and then I got a late charge for having a late charge. They said they didn't get returned mail from me so they assumed I received a statement showing the late fee. I called and spoke with them, they said they would take off both charges and I just needed to pay the interest. I paid the interest right there on the phone. I logged in the next month to make sure it was all taken care of since I had had problems and there was another $62 charge. I called them and they said that they previously only took off one late charge (even though they told me they would take off both and it was in the notes) because that is new policy. Because they did not take off the late charge as they had told me they would do, they gave me another late charge and interest. I went all the way up the management chain and they just kept saying it is policy, there is nothing we can do to help you, even though we have it in our notes that we would take off both of the initial late charges. The next level I had to talk to was the office of the president but you can only send letters. HA. So I paid my additional $62 and canceled my card. DO NOT GET THIS CARD. I have never had problems like this in my 15 years of having credit cards. Their service is horrible.
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Gift Card Error/Poor Customer Service
Posted by on
Rating: 1/51
ONLINE, WISCONSIN -- I got a gift card for The Children's Place and could not get it to work online (it kept telling me that their gift card reader was down). So I tried calling their 1-877 customer service line and COULD NOT GET A REPRESENTATIVE. The automated messages kept going on forever no matter what button I pressed. So I called their gift card line and they transferred me back to the same automated customer service line with no representatives. I called the gift card line back and she blamed me for being impatient.
I am currently on hold... and have been for 20 minutes.
They have horrible customer service and I will not be shopping here again.
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Posted by on
Rating: 1/51
FORT WORTH, TEXAS -- I went to exchange $50+ worth of boys clothes for a correct size. They were given to my son as a gift. All tags even size stickers still attached. The girl (w no personality) says do you have a receipt? I said no, so she asks for my ID then a few seconds later she hands me a receipt and says your exchange was denied. Call this number. I said why? She shrugged and said it just said denied.

I called today to find out that I cannot exchange w\o a receipt. And since I tried to even if I find the receipt I have to wait 6 months!!! 6 MONTHS!!! Tags still available!! On the clothes!!! $50+ dollars of clothes useless!!!

Their sales person didn't indicate this was an issue! The CS agent over the phone was very oh well not my problem kind of attitude. I have 4 KIDS and 18 nieces and nephews. My entire family has said they will not use The Children's Place ever again!!!
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Do not get a The Children's Place (Citibank) Credit Card
Posted by on
When the nice, young woman at The Children's Place smiles and asks, "Would you like to save 10% today and open a Children's Place credit account?", smile back and say, "No thank you!" The Children’s Place credit card account is handled by Citibank. I signed up for a new account, which I haven’t done in years, and forgot that I had signed up for it. I missed one payment and have been paying for it ever since!!! I have paid for my original clothes, interest and one late fee and they will not leave me alone. Their automated calls come every day and even on Christmas Eve. I have tried to clear my account but they will not clear it without paying two more late fees. I was given instructions by one employee and did as she said only to be told that yet another late fee had been added that I would have to pay. I have called them on several occasions and they will not clear my account. What are they getting out of this? I know what I am getting! Save yourself a headache and remember that the 10% savings is not worth it.
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Anonymous on 01/03/2007:
When was the last time you got a statement from them? If it's been a long time ask for it.
Ponie on 01/03/2007:
I just got to be missing something here. You sign up for a new account and charge some items. You miss one payment. Somewhere along the line, you have to double-up on your payments plus pay the late fees if you want to put that account in good standing and keep them from calling you.
Noneill on 01/03/2007:
Yeah if you paid them what they said you owed, how can they say later you still owe a late fee? Should be a paper trail somewhere.
rhondam718732 on 01/03/2007:
You missed a payment...I'm not sure why you are complaining about Children's was your responsibility to pay on time so you didn't have to deal with late fees, screw ups in billing, etc.
Anonymous on 01/03/2007:
The automated calls can be blocked and what they are getting out of this is your money. Don't take it call your states AG and file a complaint with them. Good luck
CitiBank Victim on 03/28/2008:
You're not the only victim of these tactics from Citibank's Children's Place credit card service. Same thing happened with me. My account was fully paid off, except for the late payment charges. While I was disputing the late payment charges, they kept billing additional late payment fees for not paying the initial late payment fee. They did it for 2 consecutive months. Consumers don't seem to have any say in this. This is a great scam of making easy money and pure profit for Citibank.
tty on 06/12/2008:
This is a great scam of making easy money and pure profit for Citibank. Agree. Few payments I've sent to my credit card was not credited to my Credit card account. Just gone. There is no help from the Customer service located in India when all reps acting as a manager if you request one. When they act as a manager they will act as they listen your story then transfer you to another manager where you have to tell the story then transfer you....and up to the point you close the phone on your own. No phone## for complains or investigations available. To order a copy of your past statements on a phone is not possible-- only in writing. And letters I believe get shipped to India as well since you are waiting for response almost forever.
LiliVG on 08/22/2008:
I've had nothing but headaches from this card. I tried to make a payment through their online system, but I accidentally made a typo in my bank account number. My bank took 2 weeks to report that the payment had been rejected. I received an email from their system telling me the bank had rejected the payment, so I called their customer service asking what had happened with it. The Customer service representative told me that from what he could see, the payment status was fine, and that I should ignore the email, it was a glitch. I stupidly assumed that he would know more about what was happening in their payment system than I would, so I took his advice, and waited for my supposedly still pending payment to go through. Then I got a 30 day past due alert from my credit monitoring service, dropping my score nearly 50 points. I called customer service and they told me they were not willing to remove the 30 past due report because even though they could see I'd been trying to pay it long before I would have ever been 30 days past due, they said the only circumstance that they remove delinquent payment notices is if they are at fault. My typo was not their fault, and their customer service representatives giving out blatantly wrong information to their customers apparently isn't their fault either. I will have this on my credit report for the next 7 years because I made a single typo in their payment system.
Anonymous on 10/17/2009:
I have many headaches from this company. I have been charged late fees on payments made far in advance of their due date. Paying off my balance seemed to generate more late fees than missing payments (never did. I found that contacting them didn't always result in a late fee credit. With the help of my Bank was able to verify their receipt of my electronic payment date and time. Pretty tough for them to win when provided bank verification of the payment or store receipts indicating payment. You have to be willing to stand up to the customer service person on the other end of the phone. Also knowing what your rights are in the state that you reside helps tremendously.
Now that my balance is paid, will quietly opt out and NEVER use this card again!
smomnlovinit07 on 02/04/2011:
I know what you are going through the charge my account off and now I have to pay a high amount bill because I miss one payment
smacking myself in the forehead on 07/10/2012:
Same horrible experience. I love the store, but can't bring myself to go back because of my experience with Citibank. It has been nothing but a headache from month one. I pay all my bills online. It took several phone calls and still no luck setting this up. I was late on a payment and only realized this when I went to put some jeans for school clothes on my card. The clerk had to make several calls to understand what was going on. I didn't realize I was late--there was nothing from them in the mail, nothing from them in an email---nothing!!! I am now trying to get $80 refunded to my banking account and get my credit fixed. I finally figured out how to get online to find my account balance, paid $80 to pay it off--happily accepted by Citibank because they certainly haven't refunded the money. I now found out when trying to finance a car, that I have a charge-off !!!!!!!!!!!!!!!! I paid $80 to my account and my account was already in collections. I had no idea!!!!!!!! Where do you call these people? I tried to get all my information online and could never get set up and could not get anyone on the phone to help me set this up. So, as everyone, I am too busy to keep up with an account that has less than $80 charged on it without any statements or emails. It was stupid to sign up for the card and now I am definitely paying for my mistake. The 10% discount isn't worth it !!!!!!!!!!!!!!!!!!!!!! I will never do business with Citibank.
Jason and Kristina dyck on 02/10/2014:
Yes I put this onto myself but I went to go get a loan to clear up my debt and I was told that everything was paid off but I still have Citicard Children's Place still on my bad credit list and that was done two years ago when I paid it and when I look at my score it's really low cause of them they keep reporting it and it keeps bringing my score down and I can't even get a loan for my business very depressing
Jacqueline on 05/08/2014:
This is about credit fraud: I never heard of these stores, nor of this credit card, and have not had credit denials. I married and LEGALLY changed my name 02/14/2009
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Poor customer service - lousy exchange policy
Posted by on
This company's return/exchange policy is simply ridiculous considering they are a children's store. Their return/exchange policy states items must "have tags attached". Here in lies the problem. I purchased a pair of pants for my son, as an Xmas gift. Unbeknownst to me, he went to try them on and removed the tag. Unfortunately, the pants didn't fit him. I went to my nearest CP with the pants, tags, and original purchase receipt to exchange them for a pair that did fit. They would not exchange the pants! The pants that didn't fit. So now, I'm out the money I spent to purchase the pants and my son is out an Xmas outfit. Why. And why do we support this type of business.
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momsey on 12/30/2010:
It is frustrating, but I think this is a pretty common return requirement. If there is no tag, it is possible the garment was worn. I'd probably be upset if it happened to me, too, though.
Skye on 12/30/2010:
Yes, this is a frustrating policy.
clutzycook on 12/30/2010:
that's why it's important to teach kids not to remove any tags until they have tried on the outfit and ensured that it fits. When I was a kid, I tried on outfits that I decided I didn't like, but because I had already removed the tags, they couldn't be returned and I had to deal with it.
Nohandle on 12/30/2010:
I don't blame you for being sore but I recall friends telling me they had bought three or four pairs of jeans all the same size, brand and style from one business for a child. They took them home and quite often one pair didn't fit. Figure that one out but gratefully no tags had been removed so they could be returned.
Venice09 on 12/31/2010:
When my son was young, he couldn't try shirts on with tags. It wasn't just that he didn't want to, he actually couldn't. It drove him crazy. So I would have been very upset with a policy like that. I agree that a children's store should be a little more lenient about the tags being removed. They can probably tell if the clothing was worn and/or washed, in which case the return could be denied.
olie on 01/01/2011:
A college friend would "buy" a pair of jeans on Thursday, wear them to the bars on Thursday, Friday, and Saturday, then "return" them on Sunday. She still had the tags, but the jeans reeked of smoke. I still wonder how she got away with that.
Marsh on 06/16/2012:
Even if the pants did have the tags and you were able to return them, Children's Place would only give you back their lowest price the pants were sold at. It makes no difference if you have a receipt for purchase. Apparently this is their policy and they get away with it! My advice is shop at Khols or another store that has comperable clothiung within the same price range. Kohls would have taken the pants back and asked no questions, even if they were purchased in September before the holiday. Children's Place is a big rip off and does not care at all about the customer or repeat business. So why give them any business at all?
Nicole A. on 09/17/2012:
That's not true Marsh...if you have your receipt at TCP, you receive a full refund. It is only if you don't have the receipt that you will be refunded the current price...and the refund will be in the form of store credit.
VERONICA on 10/17/2012:
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Photo Id Scanned To Return Policy - The Children's Place
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BAYSIDE, NEW YORK -- Yes it is true. So much for keeping your identity a secret. You can no longer return without a photo id. (Talk about profiling). Not only that, they actually scan your photo id into their computer. I will never shop there again until this policy is changed, nor will my friends (we all have young children). It is a disgrace the way they sneakily hide the return policy on the back of the receipt. Why don't they have it posted in big letters when you check out. Then the Children's Place would see how many customers would complain. If we all band together and complain, maybe they will get the hint. No more profiling. Next we will have to go through body scanners and take off our shoes just to get in and get out of the store. Wait until all of you who did your Christmas shopping at the Children's Place and now have returns. The line was out the door because it takes that much longer to process the new transaction. I don't need you Children's Place - I have elsewhere to shop. I hope others feel as outraged as I did.
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FlShopper on 12/23/2010:
A lot of stores have that policy now.
localgod on 12/23/2010:
No outrage here. ID swipe is required in our store, the policies are put in place to prevent fraudulent returns and are effective. Thank your less than honest fellow consumers for these policies. Shrink in our store has been considerably reduced since its inception and the only persons complaining are the thieves themselves. Good Riddance!
Incidentally, we in the retail environment are not anxious to take your returns. They are an annoyance as they create wasted man-hours being re-introduced to the shelves. As well, returns are lost sales. We are doing our job by creating a difficult return process and reducing unnecessary returns.
Anonymous on 12/23/2010:
Most stores put their return policy on the back of the receipt. That's not hiding it.
Anonymous on 12/23/2010:
I do not feel one way or the other on this but I do not understand the store's stance on it. Localgod, how does this prevent fraudulent returns? Aren't they now just fraudulent returns with an id attached to them? What does the id accomplish? Just curious. This policy is new to me.
madconsumer on 12/24/2010:
this is not profiling, it is a way of them to keep track of who makes returns.
Keliandra on 12/05/2011:
It's absolutely ridiculous! If I pay in cash, which I do because I value my privacy, I expect my cash purchase to be refunded IN CASH without scanning my ID. You don't need my ID.
RetailManager on 05/05/2013:
An ID is only required when making a return without a receipt. It is scanned into the TRE machine, which verifies first off that the receipt is legit and not counterfeit (yes, just like money, people do this with receipts!) If the same ID is scanned too many times for returns without a receipt within a certain time period (more than 3 returns without a receipt in 180 days, which is totally fair) then it declines the return and the store is not responsible for taking the return back. You should hang on to your receipts if you think an item might need to be returned. And like it was said before, you can thank all the dishonest people trying to take advantage of the system for this policy. If you have an ID the government already has your information anyway! And this is not the only retailer who requires one either
keisha on 07/31/2013:
I tried to exchange some clothes my daughter got as a bday gift. They scanned my Id and told me the return was denied. 2 months prior I ordered online and had to exchange sizes without the receipt. That was no problem. I feel bad that someone wasted their money on my kid since I couldn't exchange them and yes I told her what size to get but hey she don't have kids....she was close tho. It does make me not want to shop there anymore.
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Posted Adverse Late Payment To My Credit
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SIOUX FALLS, SOUTH DAKOTA -- They changed my billing address so I received the first billing statement addressed correctly five months after I opened the account. They agreed that this was their fault and reimbursed all late fees. But you won't believe what happened next, in parallel they posted adverse late payment credit history on my account. Despite all the evidence I have sent to them showing clearly this was not my fault, they refused to remove this late payment history from my credit. The full balance was paid in full two weeks by phone when I realized this situation. The 1st statement correctly addressed was received finally 2 wks after I have already paid the account in full.

I certainly believe we have enough evidence here to establish a legal case against this fraudulent practice from Citibank/Children's Place.
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Anonymous on 08/20/2009:
It sucks, but it sort of is your fault as well as theirs. You knew you owed them but did nothing for four months after not receiving a statement. You still owe a payment whether you get a statement or not, so it is up to you to act immediately to find out why you aren't getting one.

They acted correctly in giving back your late fees, but the credit report is accurate in that you really were that late with your payments. You still may be able to get them to modify the report though, if you can calmly make your case.
Fufu487 on 08/20/2009:
I agree with Ken. It was great of them to reverse the late charges, but you did indeed know that you had money owing to them, and waited 4 months to look into not receiving a statement.
Kobis on 11/11/2010:
A very similar thing just happened to me. We were offered the Credit Card for an additional 10% and usually we say no, but this time we said yes. Slipped our mind with my sons football practice and me starting college again. Pulled our credit report today and noticed the 2 month late payment on Childrens Place/CitiBank card. We had totally forgotten about it. We had not received a bill or card. Called Customer Service and they initially offered to remove some of the late fee's, but not all. Tried to maintain composure . . . let's back up. They had my street address incorrect and my last name incorrect, used my middle name as the last name and transposed the last two digits of the address. So the bills and credit card were just returned. I informed them that I was willing to settle my bill in full for the original amount at this time, but as I had never received the bill or credit card I was not willing to pay the late fee's and interest. Also asked them to write a letter clearing this from my credit report, but that is handled by their dispute department and they do not have a number for their dispute department, only a fax number. Have faxed the Negative Account page to them, but do not have resolution at this time. CitiBank is not very customer friendly when it comes to helping you clear things up regardless of who's fault it is.
F CitiBank goons! on 08/20/2013:
These a holes have been calling me every day at all hours for over a month! Every time I answer its some broken English speeking phone agent claiming I owe CITI money for some childs place account. I have no kids, I have no account nor have any idea what the heck this is. Obivously someone used my info to open an account. I told the fraud department over the phone it was BS. THEY STILL KEEP CALLING EVER DAY. Come to find out, its a mesasly effin 294.00$$. Citi bank can go to heck far as I'm concerned. This is redicolous. To claim 'you have to file a claim sir' is bogus. Citi is a joiner party that allowed a fraud to take place, now they want there money. Take a hike. They are crooks anyway. This is so messed up. I have over 20 phone messages and a history of harassment that I have already responded to. What a flippn joke, leave me the heck alone!
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Waste Of Time
Posted by on
BRONX, NEW YORK -- I made an order with The Children's Place on January 21st 2009. They had the 50 percent off sale going on so I got a really good discount for my son's clothing however when I was done with the checkout I didn't receive a confirmation number. So I checked my debit card company's website to see if any funds were taken off my card and it said that The transaction was pending and that it could take up to two days. It is now five days later and it's still pending so I called TCP and they are saying that there's no record of my purchase and the money will be refund to me in a few days.

I don't understand how they're holding my money without placing my order. Now almost everything that I ordered is now SOLD OUT.
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Anonymous on 01/26/2009:
How can they refund money that hasn't been debited from your account? BTW, never use a debit card for any online transaction. A simple keystroke error or an unscrupulous merchant can wipe you out in seconds. Then you have no money and go through hell to get it all back.
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