The Children's Place - Page 2

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14 reviews & complaints.

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My confirmed order was not honored
Posted by on
FISHERS, INDIANA -- I placed an on-line order in February 2008. I received confirmation that my items were in stock and that the order was completed. I waited and waited and the shoes never arrived in the mail. I pulled up the order number on-line yesterday, and it said the order had been cancelled.

I called customer service and they said that their Server had been down from February 21 to February 29 and that all on-line orders during that time had been cancelled. My order was for sale items that were at a great price and that I had spent a lot of time on-line shopping for. These items are no longer available.

The Children's Place failed to keep their agreement to ship me these items. And, they will not offer anything to compensate me for my loss.
     
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Principissa on 03/07/2008:
Sometimes things happen that are out of the company's control. However, a little note on their website saying the server was down when they found out, and a simple e-mail stating the server was down and the orders would be canceled would have been good customer service on their part.
MRM on 03/07/2008:
Things are not going well with your ordering process.
jktshff1 on 03/07/2008:
You have no "loss". Unless you gave them money they don't owe you anything, forget it.
However, a decent company would offer the same price for orders canceled.
jenjenn on 03/07/2008:
I placed an order online Feb 24 for my nephews birthday, to be shipped directly & they rec'd it on Feb 29.
Suusan B. on 03/07/2008:
jenjenn: Hmmmmm - - interesting that your order was processed during the time when the servers were "down"?

NLC: You have no loss to be compensated for. Yes, you could be offered a discount on a future order or something along those lines but such an offer is not required.
Slimjim on 03/07/2008:
Sounds a bit fishy to me. The servers processing the order/shopping cart feature should have been down or crashed when trying to place an order. To get a confirmation sounds like they were up just fine and completed the processing of your transaction.
Anonymous on 03/07/2008:
As Greg Allman sang in one of his songs: "You can't lose something you never had!"
Mo Bahgat on 03/11/2014:
Hate the company, you would think a company like that would have a working website!
its been a week, tried 4 different credit card one of which is a Children's Place card, keeps canceling orders, HATE IT! so anoying! called 40 min wait three times, coupons expire items unavailable, very very very poor customer service, and terrible experience. I WILL NEVER DO BUSINESS WITH THESE PEOPLE AGAIN!
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Policy on Revoking Place Points
Posted by on
Just curious about whether anyone's dealt with a similar problem, and do some research BEFORE speaking with customer service.

I'm a fairly new but faithful customer at Children's Place, earning my 10% off reward level in 2006. I've been generally happy with their selections and prices. I just returned a jacket purchased for my daughter in December 2006 that included the 10% discount. They took away the points equivalent to the return and then reduced the points accummulated from this year.

While I agree with this concept, I don't like that they are "penalizing" against this year when the points were given in a previous year. I should add that returning this jacket, even if done during last reward year, would not have disqualified me from exceeding the Reward level amount. Now, it will take me longer to qualify for the discount this year.

Any comments/suggestions/personal experiences appreciated.
     
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Anonymous on 04/20/2007:
My comment, that's their policy live with it.
rhondam718732 on 04/20/2007:
Children's Places' view could also be that you bought the jacket in 2006 but are asking for a refund in a different calendar year. I wouldn't be to bothered with their process. I am AMAZED they took back a jacket 4 months later...
heaven17 on 04/20/2007:
I don't know if all of this is worth 10% off...?
Not to mention most of these 'Reward' set ups seem to be designed to do nothing but confuse and frustrate.
spiderman2 on 04/20/2007:
Sounds fair to me. What would stop someone from buying a bunch of stuff to accumulate points and then returning it and getting to keep the points. It is nice to know that they stand behind their products, I would be happy with that. Most places you would have been SOL.
Anonymous on 04/20/2007:
Also why did you return the jacket, is it because the weather turned warmer and you don't need a jacket. This is a business not a library, you don't just return things when you are done with it.
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Quality of Clothing
Posted by on
ROCKAWAY, NEW JERSEY -- I had purchased a very few things at this store for my kids, and felt that the quality of the clothing was substandard. The clothing did not hold up well to active kids and did not wash well at all. You save on the cost of the clothing but pay later when it doesn't hold up well. If you have active kids it would be better to buy at another store such as Gap Kids, the clothing holds up much better and washes very well.
     
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rancar on 07/20/2006:
I, too, have a problem with their quality. Their styles are also a bit nerdish, so I won't be buying from there again. In addition, their sizes run way too small.
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Quality of Clothing
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LORTON, VIRGINIA -- I bought swimming trunks May 1, 2006 for my 8-year-old son before leaving for vacation. I washed before vacation and while we were there the black color faded so bad they will be thrown away. The trunks were at one time black, orange, and white. The black is now burgundy. My youngest son’s trunks or my bathing suit didn’t fade I buy all of my sons back to school clothes from TCP, but I have noticed that after several washings the bright colors are dull and not brilliant as once was.
     
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firstrateconsumer on 05/16/2006:
At places such as this one you usually just wind up paying for the name. Try JC Penneys or some other department store - you'll probably find something of better quality for less money.
Ponie on 05/16/2006:
If you have the receipt, try returning them to the store. I'd be willing to wager they'd issue a refund. But if you tossed out the receipt, guess you'll just have to chalk it up to bad luck.
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