Policy on Revoking Place Points
Just curious about whether anyone's dealt with a similar problem, and do some research BEFORE speaking with customer service.
I'm a fairly new but faithful customer at Children's Place, earning my 10% off reward level in 2006. I've been generally happy with their selections and prices. I just returned a jacket purchased for my daughter in December 2006 that included the 10% discount. They took away the points equivalent to the return and then reduced the points accummulated from this year.
While I agree with this concept, I don't like that they are "penalizing" against this year when the points were given in a previous year. I should add that returning this jacket, even if done during last reward year, would not have disqualified me from exceeding the Reward level amount. Now, it will take me longer to qualify for the discount this year.
Any comments/suggestions/personal experiences appreciated.