BRONX, NEW YORK -- I made an order with The Children's Place on January 21st 2009. They had the 50 percent off sale going on so I got a really good discount for my son's clothing however when I was done with the checkout I didn't receive a confirmation number. So I checked my debit card company's website to see if any funds were taken off my card and it said that the transaction was pending and that it could take up to two days.
It is now five days later and it's still pending so I called TCP and they are saying that there's no record of my purchase and the money will be refund to me in a few days. I don't understand how they're holding my money without placing my order. Now almost everything that I ordered is now SOLD OUT.
FISHERS, INDIANA -- I placed an on-line order in February 2008. I received confirmation that my items were in stock and that the order was completed. I waited and waited and the shoes never arrived in the mail. I pulled up the order number on-line yesterday, and it said the order had been cancelled.
I called customer service and they said that their Server had been down from February 21 to February 29 and that all on-line orders during that time had been cancelled. My order was for sale items that were at a great price and that I had spent a lot of time on-line shopping for. These items are no longer available. The Children's Place failed to keep their agreement to ship me these items. And, they will not offer anything to compensate me for my loss.
When the nice, young woman at The Children's Place smiles and asks, "Would you like to save 10% today and open a Children's Place credit account?", smile back and say, "No thank you!" The Children's Place credit card account is handled by Citibank. I signed up for a new account, which I haven't done in years, and forgot that I had signed up for it. I missed one payment and have been paying for it ever since!!! I have paid for my original clothes, interest and one late fee and they will not leave me alone. Their automated calls come every day and even on Christmas Eve.
I have tried to clear my account but they will not clear it without paying two more late fees. I was given instructions by one employee and did as she said only to be told that yet another late fee had been added that I would have to pay. I have called them on several occasions and they will not clear my account. What are they getting out of this? I know what I am getting! Save yourself a headache and remember that the 10% savings is not worth it.
Just curious about whether anyone's dealt with a similar problem, and do some research BEFORE speaking with customer service. I'm a fairly new but faithful customer at Children's Place, earning my 10% off reward level in 2006. I've been generally happy with their selections and prices. I just returned a jacket purchased for my daughter in December 2006 that included the 10% discount. They took away the points equivalent to the return and then reduced the points accumulated from this year.
While I agree with this concept, I don't like that they are "penalizing" against this year when the points were given in a previous year. I should add that returning this jacket, even if done during last reward year, would not have disqualified me from exceeding the Reward level amount. Now, it will take me longer to qualify for the discount this year. Any comments/suggestions/personal experiences appreciated.
ROCKAWAY, NEW JERSEY -- I had purchased a very few things at this store for my kids, and felt that the quality of the clothing was substandard. The clothing did not hold up well to active kids and did not wash well at all. You save on the cost of the clothing but pay later when it doesn't hold up well. If you have active kids it would be better to buy at another store such as Gap Kids, the clothing holds up much better and washes very well.
LORTON, VIRGINIA -- I bought swimming trunks May 1, 2006 for my 8-year-old son before leaving for vacation. I washed before vacation and while we were there the black color faded so bad they will be thrown away. The trunks were at one time black, orange, and white. The black is now burgundy. My youngest son's trunks or my bathing suit didn't fade. I buy all of my sons' back to school clothes from TCP, but I have noticed that after several washings the bright colors are dull and not brilliant as once was.