The Children's Place Consumer Reviews - Page 2

This past weekend I returned several pairs of shorts to The Children's Place. They asked me for a photo ID in order to make the return, which I obliged. Most companies, when handling sensitive information, will either note on the receipt what the identification is and in rare instances note the ID number.

Imagine my utter horror when the clerk SCANNED my ID into their system. When I protested I was directed to the return policy posted on the back of the receipt. It states "You must present a valid picture ID, such as a driver's license or government-issued ID..." The manager also gave me a second receipt with the contact information for "The Retail Education Customer Service Office", 1-800-652-2331.

I called the "The Retail Education" number, which was a waste of time. The customer representative could only repeat stated policy. She did provide the toll-free number for The Children's Place. Unfortunately all credibility was lost when she REFUSED to give me her name. She actually said, "I don't give out my name." By the way the call was made on July 6, 2010, 2:38 PM Eastern Time Zone.

The Children's Place customer Rep ** told me that the company collecting the data was TRE. Plus "The Retail Education" number was also a part of TRE. ** said she would forward my complaints about the misstated policy and my complaint to the appropriate internal division. She then suggested I call TRE to follow-up on my anger about the scan and horrible employee. I responded that my voice as a single consumer would not carry as much force or attention as TRE's large corporate customers, e. g. The Children's Place. In my gut I felt that I was "Yessed." I have other choices to shop but this was infuriating.

FORT WORTH, TEXAS -- I went to exchange $50+ worth of boy's clothes for a correct size. They were given to my son as a gift. All tags even size stickers still attached. The girl (w/ no personality) says, "Do you have a receipt?" I said no, so she asks for my ID then a few seconds later she hands me a receipt and says, "Your exchange was denied. Call this number." I said why? She shrugged and said, "It just said denied."

I called today to find out that I cannot exchange w/o a receipt. And since I tried to even if I find the receipt I have to wait 6 months!!! 6 MONTHS!!! Tags still available!! On the clothes!!! $50+ dollars of clothes useless!!! Their sales person didn't indicate this was an issue! The CS agent over the phone was very oh well not my problem kind of attitude. I have 4 KIDS and 18 nieces and nephews. My entire family has said they will not use The Children's Place ever again!!!

This company's return/exchange policy is simply ridiculous considering they are a children's store. Their return/exchange policy states items must "have tags attached." Here in lies the problem. I purchased a pair of pants for my son, as an Xmas gift. Unbeknownst to me, he went to try them on and removed the tag. Unfortunately, the pants didn't fit him. I went to my nearest CP with the pants, tags, and original purchase receipt to exchange them for a pair that did fit. They would not exchange the pants! The pants that didn't fit. So now, I'm out the money I spent to purchase the pants and my son is out an Xmas outfit. Why. And why do we support this type of business.

SIOUX FALLS, SOUTH DAKOTA -- They changed my billing address so I received the first billing statement addressed correctly five months after I opened the account. They agreed that this was their fault and reimbursed all late fees. But you won't believe what happened next, in parallel they posted adverse late payment credit history on my account.

Despite all the evidence I have sent to them showing clearly this was not my fault, they refused to remove this late payment history from my credit. The full balance was paid in full two weeks by phone when I realized this situation. The 1st statement correctly addressed was received finally 2 wks after I have already paid the account in full. I certainly believe we have enough evidence here to establish a legal case against this fraudulent practice from Citibank/Children's Place.

When the nice, young woman at The Children's Place smiles and asks, "Would you like to save 10% today and open a Children's Place credit account?", smile back and say, "No thank you!" The Children's Place credit card account is handled by Citibank. I signed up for a new account, which I haven't done in years, and forgot that I had signed up for it. I missed one payment and have been paying for it ever since!!! I have paid for my original clothes, interest and one late fee and they will not leave me alone. Their automated calls come every day and even on Christmas Eve.

I have tried to clear my account but they will not clear it without paying two more late fees. I was given instructions by one employee and did as she said only to be told that yet another late fee had been added that I would have to pay. I have called them on several occasions and they will not clear my account. What are they getting out of this? I know what I am getting! Save yourself a headache and remember that the 10% savings is not worth it.

BAYSIDE, NEW YORK -- Yes it is true. So much for keeping your identity a secret. You can no longer return without a photo ID. (Talk about profiling.) Not only that, they actually scan your photo ID into their computer. I will never shop there again until this policy is changed, nor will my friends (we all have young children). It is a disgrace the way they sneakily hide the return policy on the back of the receipt. Why don't they have it posted in big letters when you check out. Then the Children's Place would see how many customers would complain.

If we all band together and complain, maybe they will get the hint. No more profiling. Next we will have to go through body scanners and take off our shoes just to get in and get out of the store. Wait until all of you who did your Christmas shopping at the Children's Place and now have returns. The line was out the door because it takes that much longer to process the new transaction. I don't need you Children's Place - I have elsewhere to shop. I hope others feel as outraged as I did.

BRONX, NEW YORK -- I made an order with The Children's Place on January 21st 2009. They had the 50 percent off sale going on so I got a really good discount for my son's clothing however when I was done with the checkout I didn't receive a confirmation number. So I checked my debit card company's website to see if any funds were taken off my card and it said that the transaction was pending and that it could take up to two days.

It is now five days later and it's still pending so I called TCP and they are saying that there's no record of my purchase and the money will be refund to me in a few days. I don't understand how they're holding my money without placing my order. Now almost everything that I ordered is now SOLD OUT.

FISHERS, INDIANA -- I placed an on-line order in February 2008. I received confirmation that my items were in stock and that the order was completed. I waited and waited and the shoes never arrived in the mail. I pulled up the order number on-line yesterday, and it said the order had been cancelled.

I called customer service and they said that their Server had been down from February 21 to February 29 and that all on-line orders during that time had been cancelled. My order was for sale items that were at a great price and that I had spent a lot of time on-line shopping for. These items are no longer available. The Children's Place failed to keep their agreement to ship me these items. And, they will not offer anything to compensate me for my loss.

Just curious about whether anyone's dealt with a similar problem, and do some research BEFORE speaking with customer service. I'm a fairly new but faithful customer at Children's Place, earning my 10% off reward level in 2006. I've been generally happy with their selections and prices. I just returned a jacket purchased for my daughter in December 2006 that included the 10% discount. They took away the points equivalent to the return and then reduced the points accumulated from this year.

While I agree with this concept, I don't like that they are "penalizing" against this year when the points were given in a previous year. I should add that returning this jacket, even if done during last reward year, would not have disqualified me from exceeding the Reward level amount. Now, it will take me longer to qualify for the discount this year. Any comments/suggestions/personal experiences appreciated.

ROCKAWAY, NEW JERSEY -- I had purchased a very few things at this store for my kids, and felt that the quality of the clothing was substandard. The clothing did not hold up well to active kids and did not wash well at all. You save on the cost of the clothing but pay later when it doesn't hold up well. If you have active kids it would be better to buy at another store such as Gap Kids, the clothing holds up much better and washes very well.