LOMBARD, ILLINOIS -- We my fiancé and I wanted to buy a new couch. Rick is my fiancé and he is on kidney dialysis awaiting a kidney so we were looking for a nice couch that offered comfort for him. We seen an ad and we went there to purchase the couch in the ad. Well they said that they did not have that couch. I said "when will you be getting it". They said that they weren't going to get that couch in. Well I was very disappointed to say the least so I wanted to speak to the manager. The manager told me "sorry" and I said "isn't that like a bait and switch". Everyone looked shocked that I said that. Little did I know what I know now I would have ran out that door fast and not looked back.
So we look around and we find a nice ivory leather sectional by Natuzzi. So we decide to get it. They say that they have one in the warehouse and they deliver it on memorial day 2015. Two days later I call telling them that there is a lot wrong with this couch. They tell me to call customer service. Well needless to say it has been 9 months and 2 repairman and a lot of promises and stringing us along and we put down $1,000.00 down and took out credit or the rest the couch cost $3,700.00 and it is literally a piece of crap. We got taken by this company and they are not very nice either.
This company is ripping people off! This has been a nightmare. Isn't it enough for someone to be disabled and on kidney dialysis let alone deal with this kind of aggravation too. Please help us the consumers and someone please be a voice for us and I highly urge you to investigate this company "the Dump" for unfair business practices!
DALLAS, TEXAS -- Bought several pieces of furniture, 3 mattresses, bedroom, etc. Some items were delivered. Took smaller pieces with us. Opened nightstand boxes and two were broken. I notified The Dump in writing via their website customer service. No reply. I repeated the process and that time I took a screenshot before submitting. No reply.
I called. They tell me it's been too long for them to do anything about the two damaged items. I explained they never responded to my reports online. They repeated they would not do anything because it had now been too long. They say they never received my correspondence and were not doing anything about the damaged furniture. How convenient. Rip off artists!!! BEWARE! This is NOT an upstanding, honest, dependable furniture store!!!
IRVING, TEXAS -- After purchasing a mattress after checkout we were told that the mattress delivered may be different looking, and feeling. I didn't understand why but this made me skeptical and after thinking about it for couple of days I called to cancel order. They begin to stall, send me to every customer service person that worked there it seems to tell them why I was cancelling.
Day before the order was originally going to be delivered they called to confirm delivery time and we told them we cancelled. They hadn't cancelled order and although I had detail notes of who I spoke with, when and time, they tried applying re-stock fee although it was days before delivery, well within their own rules. I am surprised places like this remain open with such horrible service. Reading other experiences, I am just one of many this has happened to, so save yourself the trouble and frustration, shop anywhere but NOT the Dump(ster).
HOUSTON, TEXAS -- Purchased king size mattress with lift and extended warranty, pad and two (2) latex pillows. Pad given to me at the store, pillows to be delivered with mattress. Delivery people said they don't deliver pillows. The store should have given to me so call to store. They shipped one (1) pillow and was told the other would be shipped when they got shipment in a few days.
Several phone calls later to Customer Service and Sales Manager another pillow arrived, not the same as the other. Called to uncooperative Sales Manager. Tells me they are the same just with a different cover. Not the same at all. So different they would look different in the pillow cases. After 21 days now of dealing with this almost daily I want the pillows returned and a full credit to my account for them. He said he would do this but only after the pillows are returned apparently at my expense or I can drive 50 miles one way to return them. I feel that this is fully their responsibility, arrange for UPS to pick up and at their expense.
LOMBARD, ILLINOIS -- This company sells substandard furniture and beds but charges too much. I purchase a mattress for $1,300 but is real value was probably around 400.00. It didn't even last 9 months. It had body impression two weeks later. Six months later the large form that surrounds the form poked out around the bed and it looked lumpy just ugly. The manufacturer went of business so I was told back into Lombard IL location and select another mattress well, I choose one but it was $100.00 more than what I paid so the manager said "pay the difference or get a refund." This was my way out and ridding myself from them so I agreed to be refunded.
Now here is where the catch comes in, The Dump has a financial company they partnered with for customer which will allow them to purchase but purchase must be paid within 90 days, which I had gone. The Dump says they are responsible for refunding me but Progressive is, Progressive says they paid The Dump. Neither is willing to reach out the other about the refund but wants me to communicate to the other about my money.
Truly The Dump owes as the mattress went back into their warehouse over a week ago, Progressive paid them six months ago, I contacted the Better Business Bureau for help and is reaching out to my local news station about this. As is stand as of today neither has started the refund process. Progressive simply says they won't and for them I understand but the dump-not. Please stay aware from this company. I hope the government shuts them down, after my refund of course.
HOUSTON, TEXAS -- Purchased three pieces of furniture, one year later, all pieces started falling apart. We purchased the Guardsman Warranty and they refused to assist in replacing or fixing the furniture. We are over 50 years of age, no children, no pets, and we do not jump up and down on the furniture. No reason for it to start falling apart.
IRVING, TEXAS -- We purchased a dining room table and chairs from The Dump. On the FIRST DELIVERY, the table was badly damaged. They left chairs and rescheduled another day to bring a new table. On the SECOND DELIVERY, the table was again badly damaged. (Again, we're not talking scratched, it looked like it had been dropped from 20 ft onto the corner of the table.) A THIRD TABLE was then brought out several days later, AGAIN badly damaged. We'd been speaking to their customer service department begging them to inspect the table before they came out and of course we were assured they would, but they obviously did not.
On the FOURTH DELIVERY, finally the table itself was not damaged, BUT it was missing 2 pieces needed to attach the legs. The delivery guys thought it was a manufacturing defect at the time, so that one also went back. At last, on the FIFTH DELIVERY it was put together and all looked good. After me taking out 5 days for delivery, and complaining to their customer service dept for an hour, they were kind enough to offer me a $100 gift card to The Dump. Thanks for nothing. If I had been able to locate the table to match the chairs we already had, I would have taken my business elsewhere. I certainly will go elsewhere in the future.
LOMBARD, ILLINOIS -- This has been the worst experience I have had with purchasing a big dollar item. I purchased a sofa and I thought it looked a little bit odd but I could not put my finger on it. I finally figured out that although the sofa appeared similar to the one I purchased, it was not the exact floor model I purchased. They are not disputing the incorrect merchandise was delivered. They are saying because I signed for them, it is not their problem. I tried to dispute it with them and unfortunately there is nothing else I can do. They have absolutely the worst business practices I have ever seen.
I would suggest that no one do business with this company. They are underhanded. They do not care about the satisfaction and return business of the customer. The only thing they are concerned with is how they can get your money. I am surprised they are still in business.
IRVING TEXAS -- Purchased a bed and dresser in mid September and paid for it. They confirmed before we left the store that the bed was in stock, but the dresser was on order. No problem. The dresser was due in 2 weeks before we needed it. When we go to pick it up? They don't have the bed!! They sold it to someone else EVEN THOUGH WE HAD ALREADY PAID FOR OURS! The icing on the cake? My wife went to get her money back and they made her wait another 20 minutes to confirm we hadn't taken anything! There was no bed to take! Stay away. I would NOT purchase from these people especially if you can't leave with the merchandise the same day.
HAMPTON, VIRGINIA -- I just received delivery of my new bed and I am very dissatisfied with the way the delivery men set up the bed. They were very rough with the handling of the metal parts of the bed on my hardwood floor. I could hear them slamming stuff around on the floor because they were in such a hurry to get out. I understand them having to deliver within time constraints but extra care needs to be taken with hardwood floors.
We signed for the delivery but when we went in to apply sliders to the metal legs of the frame I noticed three scratches on the floor and a huge gash. I expect better care to be taken when paying to have store delivery having to redo a hardwood floor is very costly. I was satisfied with my purchase and store experience but completely unsatisfied with the delivery and would not recommend it to anyone.