LOMBARD, ILLINOIS -- This has been the worst experience I have had with purchasing a big dollar item. I purchased a sofa and I thought it looked a little bit odd but I could not put my finger on it. I finally figured out that although the sofa appeared similar to the one I purchased, it was not the exact floor model I purchased. They are not disputing the incorrect merchandise was delivered. They are saying because I signed for them, it is not their problem. I tried to dispute it with them and unfortunately there is nothing else I can do. They have absolutely the worst business practices I have ever seen.
I would suggest that no one do business with this company. They are underhanded. They do not care about the satisfaction and return business of the customer. The only thing they are concerned with is how they can get your money. I am surprised they are still in business.
IRVING TEXAS -- Purchased a bed and dresser in mid September and paid for it. They confirmed before we left the store that the bed was in stock, but the dresser was on order. No problem. The dresser was due in 2 weeks before we needed it. When we go to pick it up? They don't have the bed!! They sold it to someone else EVEN THOUGH WE HAD ALREADY PAID FOR OURS! The icing on the cake? My wife went to get her money back and they made her wait another 20 minutes to confirm we hadn't taken anything! There was no bed to take! Stay away. I would NOT purchase from these people especially if you can't leave with the merchandise the same day.
LOMBARD, ILLINOIS -- I was looking for a real wood dining room table. NOT plywood or laminate over particle board. The tables and dining chairs at the dump were exactly what I was looking for. REAL MAPLE ALL MAPLE, not bits and pieces of the table or chairs!!! I had searched other furniture stores and found particle board for the same price. Also my table has an amazing leaf that drops down into the table, self storage at its best. The staff was very helpful and not overbearing considering they work on commission.
If you are looking for cheaply made furniture do not shop here. I will not bash other stores but those who know quality furniture know what I am talking about. They also have an amazing program. (I had to pay a small fee that I will get BACK in a store credit if I do not use.) If something happens to my table I can get it repaired or replaced within 5 years. My friends and family are actually considering giving their 4-5 year old tables away to purchase what I now have. Thank you the Dump!!!
ATLANTA, GEORGIA -- For the past 2 months I have been working with customer service, ** to be exact. I purchased a new sofa from the Atlanta store. Upon having it for 2 months the cushions began to "pill up" and get lumpy. No one would come out and look at the sofa. I was then asked to provide pictures... then was told that the manufacturer would "replace the covers". However, I was made to pay shipping.
I have now been waiting for over 3 weeks. I am very dissatisfied with the "Customer Service" agent. Not only was she rude, unprofessional, and would not return my calls. I will never buy anything from The Dump again. They do not stand behind their products. All I wanted was my sofa replaced in a timely matter. But was told that was not their policy. Buy at Your Own Risk!
LOMBARD, ILLINOIS -- This company sells substandard furniture and beds but charges too much. I purchase a mattress for $1,300 but is real value was probably around 400.00. It didn't even last 9 months. It had body impression two weeks later. Six months later the large form that surrounds the form poked out around the bed and it looked lumpy just ugly. The manufacturer went of business so I was told back into Lombard IL location and select another mattress well, I choose one but it was $100.00 more than what I paid so the manager said "pay the difference or get a refund." This was my way out and ridding myself from them so I agreed to be refunded.
Now here is where the catch comes in, The Dump has a financial company they partnered with for customer which will allow them to purchase but purchase must be paid within 90 days, which I had gone. The Dump says they are responsible for refunding me but Progressive is, Progressive says they paid The Dump. Neither is willing to reach out the other about the refund but wants me to communicate to the other about my money.
Truly The Dump owes as the mattress went back into their warehouse over a week ago, Progressive paid them six months ago, I contacted the Better Business Bureau for help and is reaching out to my local news station about this. As is stand as of today neither has started the refund process. Progressive simply says they won't and for them I understand but the dump-not. Please stay aware from this company. I hope the government shuts them down, after my refund of course.
IRVING, TEXAS -- We purchased a dining room table and chairs from The Dump. On the FIRST DELIVERY, the table was badly damaged. They left chairs and rescheduled another day to bring a new table. On the SECOND DELIVERY, the table was again badly damaged. (Again, we're not talking scratched, it looked like it had been dropped from 20 ft onto the corner of the table.) A THIRD TABLE was then brought out several days later, AGAIN badly damaged. We'd been speaking to their customer service department begging them to inspect the table before they came out and of course we were assured they would, but they obviously did not.
On the FOURTH DELIVERY, finally the table itself was not damaged, BUT it was missing 2 pieces needed to attach the legs. The delivery guys thought it was a manufacturing defect at the time, so that one also went back. At last, on the FIFTH DELIVERY it was put together and all looked good. After me taking out 5 days for delivery, and complaining to their customer service dept for an hour, they were kind enough to offer me a $100 gift card to The Dump. Thanks for nothing. If I had been able to locate the table to match the chairs we already had, I would have taken my business elsewhere. I certainly will go elsewhere in the future.
TEMPE, ARIZONA -- I heard an advertisement for The Dump on TV and the internet stating that The Dump is going out of the mattress business and mattresses are on sale at 15 cents on the dollar or 85% off. So I drove to the Dump all the way from North Phoenix to find out this was a lie and they had two mattress sets not much else on sale. I looked at the one for a Queen sized bed and thought this looks nothing like what they were advertising. Most mattresses were not even on sale.
When I spoke to the sales person, she said I needed to listen to the add more carefully, that this inventory is going so new could come in that they are not going out of the mattress business. What the heck!! Then I was going to purchase a mattress set but did not want the box springs as my is very new and would have matched. The sign with the pricing was on the bed and it said mattress only $309.00, box springs and mattress $398.00 (something like that), then she said I can only give you $50.00 off for not taking the box springs - what. She told me "never mind the sign stating $309.00 that was wrong."
I bought my daughter's mattress at The Dump a year ago and got a really great deal, quality and a real sale. If you look at the furniture and the pricing you can pretty much pay that at any good furniture store or a little less. They are not going out of the rug business like they advertise either. How come no one has sued this place for false advertising?? How can you get away with what they are doing?? Not to mention how can they charge you 100.00 for box springs and only credit you 50.00 - how ridiculous. The quality sucks and you can see that these are not designer anything.
I came home and listened to the ad again and it is exactly what I told her that it specifically states that they are going out of the mattress business - do they think we are stupid. They are liars so they can get you in the store - if I did business like that I would be out of business. I will never step foot in the Dump again. Thanks Dump - You right I ALMOST GOT DUMPED!!! HOPE SOMEONE FINALLY SUES YOU FOR FALSE ADVERTISING - CAN'T WAIT TO WATCH YOU GO OUT OF BUSINESS.
HAMPTON, VIRGINIA -- I just received delivery of my new bed and I am very dissatisfied with the way the delivery men set up the bed. They were very rough with the handling of the metal parts of the bed on my hardwood floor. I could hear them slamming stuff around on the floor because they were in such a hurry to get out. I understand them having to deliver within time constraints but extra care needs to be taken with hardwood floors.
We signed for the delivery but when we went in to apply sliders to the metal legs of the frame I noticed three scratches on the floor and a huge gash. I expect better care to be taken when paying to have store delivery having to redo a hardwood floor is very costly. I was satisfied with my purchase and store experience but completely unsatisfied with the delivery and would not recommend it to anyone.
TEMPE, ARIZONA -- Bought a bed that was a final sale close out and could not be returned at The Dump. The bed was delivered and the drawers would not close once they were opened. So we reached under the bed, positioned the drawers in a closed position, and vowed never to open again. That was the end of extra storage. A week later the bed broke and we fell to the floor. My husband made a part and fixed the part that was broken.
Several weeks later, again, we fell to the floor as another section of the bed broke. My husband again made a replacement part and we were able to return to our bed for the remainder of the night. Two days ago, the real challenge came when the main support frame cracked and broke. It was late, we were tired, and the bed was not useable so my husband used a piece of wood and a hydraulic jack to hold the bed up for the remainder of the night. The next day, it was necessary to replace the main support beam for the bed. The bed is not even three months old and a call to The Dump brought no results.
IRVING, TEXAS -- We bought a new home and new furniture for our bedroom from The Dump. Parts were missing for the dresser/mirror to put it together. I am going on two months now and still no parts, no help from the sales person, no help from the store where I purchased it and no help from customer service. I know why they call it The Dump... It's because you get DUMPED on when trying to do anything with this company.
The sales guy said, "It's not my problem." Customer service said, "Let us look into it and call you back." We can't get a call back to save our lives. This is the worst furniture store experience I have ever had. I WOULD NOT RECOMMEND THE DUMP TO ANYONE. I DON'T RECOMMEND THEIR PRICES, THEIR SALES PEOPLE AND ESPECIALLY THEIR CUSTOMER SERVICE.