IRVING, TEXAS -- We bought a new home and new furniture for our bedroom from The Dump. Parts were missing for the dresser/mirror to put it together. I am going on two months now and still no parts, no help from the sales person, no help from the store where I purchased it and no help from customer service. I know why they call it The Dump... It's because you get DUMPED on when trying to do anything with this company.
The sales guy said, "It's not my problem." Customer service said, "Let us look into it and call you back." We can't get a call back to save our lives. This is the worst furniture store experience I have ever had. I WOULD NOT RECOMMEND THE DUMP TO ANYONE. I DON'T RECOMMEND THEIR PRICES, THEIR SALES PEOPLE AND ESPECIALLY THEIR CUSTOMER SERVICE.
IRVING, TEXAS -- I heard a radio ad stating that the Dump would give out $100 gift cards to anyone who showed up to the store on Friday the 15th. The ad said there was no minimum purchase required, no strings attached. In fact, it gave the example of finding something for $100 and getting it for free!
On the day of the event I and several other people stood outside to get our gift cards. When the doors opened the sales staff did not know what we were talking about. They acted like they did not know a promotion was going on. Later on someone came over with some cards that said $100 off a $199 purchase. We told the person that was wrong and they told us this is the offer they were told to pass out. I talked to a manager who told me that the higher ups played a copy of the radio ad and it was for $100 off a $199 purchase. I asked the people had they heard the ad on the radio and they all said no. They had only heard it in the meeting.
When I arrived home I filed a complaint to the Better Business Bureau in hopes of getting the $100 gift card that was offered in the advertisement.
LEVITTOWN, PENNSYLVANIA -- My girlfriend and I went to The Dump in Levittown, PA on a Sunday and purchased a sectional. When we got back to Delaware, we went to another furniture store and saw a sectional that we originally really wanted on sale for literally half the price we paid in Levittown. We called to cancel our order at the Dump and were told that we would receive a call back. Since they only have weekend hours, and we canceled our order at around 4 PM, it's safe to assume that they were not able to get back to us since they closed at 6 PM. I got a call today saying that the furniture was scheduled to be delivered tomorrow sometime in the afternoon.
After going to the website, I noticed there isn't a number for their customer service department, which is open 7 days a week. Google did not pull up the number, so I had to call the delivery people and they gave me their customer service number. The Dump's customer service number is: 1(866)-662-8947. I was also told that the business office of each location is open from about 8 AM to 3 PM or so every day, so one could call the store and reach the business office. I cannot confirm this as of now.
I found it strange that they wouldn't have their customer service number, but only their hours on the website. I made a complaint about this to the customer service representative I hope she follows through. I hope this helps someone else.
LOMBARD, ILLINOIS -- This has been the worst experience I have had with purchasing a big dollar item. I purchased a sofa and I thought it looked a little bit odd but I could not put my finger on it. I finally figured out that although the sofa appeared similar to the one I purchased, it was not the exact floor model I purchased. They are not disputing the incorrect merchandise was delivered. They are saying because I signed for them, it is not their problem. I tried to dispute it with them and unfortunately there is nothing else I can do. They have absolutely the worst business practices I have ever seen.
I would suggest that no one do business with this company. They are underhanded. They do not care about the satisfaction and return business of the customer. The only thing they are concerned with is how they can get your money. I am surprised they are still in business.
IRVING TEXAS -- Purchased a bed and dresser in mid September and paid for it. They confirmed before we left the store that the bed was in stock, but the dresser was on order. No problem. The dresser was due in 2 weeks before we needed it. When we go to pick it up? They don't have the bed!! They sold it to someone else EVEN THOUGH WE HAD ALREADY PAID FOR OURS! The icing on the cake? My wife went to get her money back and they made her wait another 20 minutes to confirm we hadn't taken anything! There was no bed to take! Stay away. I would NOT purchase from these people especially if you can't leave with the merchandise the same day.
ATLANTA, GEORGIA -- For the past 2 months I have been working with customer service, ** to be exact. I purchased a new sofa from the Atlanta store. Upon having it for 2 months the cushions began to "pill up" and get lumpy. No one would come out and look at the sofa. I was then asked to provide pictures... then was told that the manufacturer would "replace the covers". However, I was made to pay shipping.
I have now been waiting for over 3 weeks. I am very dissatisfied with the "Customer Service" agent. Not only was she rude, unprofessional, and would not return my calls. I will never buy anything from The Dump again. They do not stand behind their products. All I wanted was my sofa replaced in a timely matter. But was told that was not their policy. Buy at Your Own Risk!
5700 RT 42 TURNERSVILLE, NEW JERSEY -- We bought a Dormia Mattress from the Dump. The salesman personally assured me that if the mattress caused pain, (which he said is not the same as comfort) pain is pain were his exact words, they were exchange the product. Well, just got off the phone with customer service. The woman repeated to me, "unfortunately all sales are final, we don't exchange for comfort or height." I told her what the salesman told me, she just acted like she didn't hear me. She repeated "All sales are final. We don't exchange for comfort or height. It's on your sales receipt."
Omg! I am so upset. I am calling my credit card company with hopes they can help me! I am a nice person and I don't like being lied to. My husband was laid off from work for over 8 months. He finally went back to work. We needed a new mattress and this is what we get, very sad... Well, it doesn't matter if you're in pain, you're screwed if you buy a mattress from The Dump.... Buyer beware!!!!
We have been trying, in vain, to get The Dump to honor the warranty for a defective sofa we purchased in March 2009. After much phone shuffling and visits to the store, we are now at the point where we want to warn anyone interested in making purchases at The Dump that their customer service is non-existent. The Dump refers to the quality of the furniture they handle. Buyer beware!!!