5700 RT 42 TURNERSVILLE, NEW JERSEY -- We bought a Dormia Mattress from the Dump, the sales man personally assured me that if the mattress caused pain ( which his said is not the same as comfort ) Pain is pain were his exact words, they were exchange the product. Well, just got off the phone with customer service. The woman repeated to me, unfortunately all sales are final, we don't exchange for comfort or height. I told her what the salesman told me, she just acted like she didn't hear me. She repeated " All sales are final, we don't exchange for comfort or height, it's on your sales receipt. omg ! I am so upset, I am calling my credit card company with hopes they can help me ! I am a nice person and I don't like being lied too. My husband was laid off from work for over 8 months He finally went back to work. we needed a new mattress and this is what we get, very sad.......
Well, it doesn't matter if your in pain, your screwed if you buy a mattress from the Dump................. Buyer beware !!!!
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Terrible Customer Service
Posted by TeriJ on
We have been trying, in vain, to get The Dump to honor the warranty for a defective sofa we purchased in March 2009. After much phone shuffling and visits to the store, we are now at the point where we want to warn anyone interested in making purchases at The Dump that their customer service is non-existent. The Dump refers to the quality of the furniture they handle. Buyer beware!!!