LOMBARD, ILLINOIS -- This has been the worst experience I have had with purchasing a big dollar item. I purchased a sofa and I thought it looked a little bit odd but I could not put my finger on it. I finally figured out that although the sofa appeared similar to the one I purchased, it was not the exact floor model I purchased. They are not disputing the incorrect merchandise was delivered. They are saying because I signed for them, it is not their problem. I tried to dispute it with them and unfortunately there is nothing else I can do. They have absolutely the worst business practices I have ever seen.
I would suggest that no one do business with this company. They are underhanded. They do not care about the satisfaction and return business of the customer. The only thing they are concerned with is how they can get your money. I am surprised they are still in business.
IRVING TEXAS -- Purchased a bed and dresser in mid September and paid for it. They confirmed before we left the store that the bed was in stock, but the dresser was on order. No problem. The dresser was due in 2 weeks before we needed it. When we go to pick it up? They don't have the bed!! They sold it to someone else EVEN THOUGH WE HAD ALREADY PAID FOR OURS! The icing on the cake? My wife went to get her money back and they made her wait another 20 minutes to confirm we hadn't taken anything! There was no bed to take! Stay away. I would NOT purchase from these people especially if you can't leave with the merchandise the same day.
IRVING, TEXAS -- After purchasing a mattress after checkout we were told that the mattress delivered may be different looking, and feeling. I didn't understand why but this made me skeptical and after thinking about it for couple of days I called to cancel order. They begin to stall, send me to every customer service person that worked there it seems to tell them why I was cancelling.
Day before the order was originally going to be delivered they called to confirm delivery time and we told them we cancelled. They hadn't cancelled order and although I had detail notes of who I spoke with, when and time, they tried applying re-stock fee although it was days before delivery, well within their own rules. I am surprised places like this remain open with such horrible service. Reading other experiences, I am just one of many this has happened to, so save yourself the trouble and frustration, shop anywhere but NOT the Dump(ster).
ATLANTA, GEORGIA -- I'm a businessman who decided to kill some time before my next duty so I decided to stop by The Dump in Atlanta. When I got there I looked around a bit and found myself in the clearance area where I noticed a pile of blankets all the same price but different colors. There was one blanket I noticed that matched my colors in my bedroom but this blanket was missing the price. A worker told me the price should be the same as the others but he went and spoke to a lady over the department who was on break in the break area eating and just off the top of her head without seeing it she tells him to tell me $40 more than the other blanks.
I asked to speak to her cause this made no sense to me and she comes out with an attitude and says "it's because it's bigger." I say "no it's the same." So I walk back to clearance and measure it next to the others and guess what it was the same size. Moments later she comes racing up behind me and I showed her that that was not accurate and she says "it's because it's a better color." I said "I'm going to find the store manager this makes no sense." So I find the store manager and right away he acts defensive and I tell him about the situation and he acts real rude, short, and condescending and then tells me that it's because of the date.
So I look at the dates and the one I wanted said 2009 and the other at a lower price said 2011 so I point that out. He says, "well we don't go by that date." I say, "there is no other date so again where is this mystery price coming from?" He storms off and says "I'll just look it up in the computer." And I said "that would have made more sense to do that before you'll made up a price." As he was looking up the real price, another associate comes up to me and ask if I had got my previous needs met, and as I'm talking to her, the store manager jumps in and threatens to kick me out if I didn't shut up.
And I told him she asked and it's our private conversation and he wasn't in it. The store manager then gets on his cell phone and calls security and upon his arrival they converse in the corner and the security waits to the side. Then the store manager walks up to me with some papers and I'm thinking at that time he's going to tell me the price so I can buy it and leave, instead he walks up to me and starts off with 'first of all blaw blaw blaw and this and that', trying to pick an argument to escalate the situation.
I then tell him "I don't need the back lash. All I need is the price cause I know what you are trying to do." He says, "well you can just get the hell out of my store" and then told the security to escort me out. I've since called customer service twice and after almost 3 weeks I still haven't got the call back I was promised.
HOUSTON, TEXAS -- Purchased king size mattress with lift and extended warranty, pad and two (2) latex pillows. Pad given to me at the store, pillows to be delivered with mattress. Delivery people said they don't deliver pillows. The store should have given to me so call to store. They shipped one (1) pillow and was told the other would be shipped when they got shipment in a few days.
Several phone calls later to Customer Service and Sales Manager another pillow arrived, not the same as the other. Called to uncooperative Sales Manager. Tells me they are the same just with a different cover. Not the same at all. So different they would look different in the pillow cases. After 21 days now of dealing with this almost daily I want the pillows returned and a full credit to my account for them. He said he would do this but only after the pillows are returned apparently at my expense or I can drive 50 miles one way to return them. I feel that this is fully their responsibility, arrange for UPS to pick up and at their expense.
LOMBARD, ILLINOIS -- I was looking for a real wood dining room table. NOT plywood or laminate over particle board. The tables and dining chairs at the dump were exactly what I was looking for. REAL MAPLE ALL MAPLE, not bits and pieces of the table or chairs!!! I had searched other furniture stores and found particle board for the same price. Also my table has an amazing leaf that drops down into the table, self storage at its best. The staff was very helpful and not overbearing considering they work on commission.
If you are looking for cheaply made furniture do not shop here. I will not bash other stores but those who know quality furniture know what I am talking about. They also have an amazing program. (I had to pay a small fee that I will get BACK in a store credit if I do not use.) If something happens to my table I can get it repaired or replaced within 5 years. My friends and family are actually considering giving their 4-5 year old tables away to purchase what I now have. Thank you the Dump!!!
HOUSTON, TEXAS -- We purchased a 5 piece bedroom set from this company on May 30, 2009... until today, we haven't received the dresser in proper condition and we are VERY VERY unhappy. We received a damage piece and now we have a replacement that is also damaged. The drawers and frames are broken and chipped and the wood/veneer is flaking off. The dovetails on the drawer are separated by 1/2 of an inch and pieces of wood are cutting into your hand. There is also mould at the bottom inner part of the dresser. If you are a future buyer and care to read our complaint, my one advise - don't shop here!
Please be wary of this store and their furniture quality. This should be your last resort if you ever need to shop for a special piece for your home. I would recommend Star Furniture and many others over this company. For many reasons, a few of which I may take time to list: What you see and order, is not what you receive, the pieces on the floor are better and more sturdier, what you get is nothing in comparison. Made in China - poor excuse. Customer Service are rude and impolite and doesn't care to help you even when THE DUMP has just dumped a damaged piece of furniture in your bedroom; I can list names... but let's be nice and don't.
Furniture was delivered on June 5 with damages and not replaced until August 28, only to find more damages than before. PS: They promise to replace damage furniture within 30 days, but 90 days approach and no follow ups. We call 5 - 6 times for help, we explain over and over, we get no apologies, no kind answers, it's just one excuse after another. We ask for a manager, even by name to no avail, the manager was standing right there but our calls go right back to the original rude customer service representative who once said we have none left in stock.
Our last resort was to go back into the store and find our sales representative and of course the manager was there to help us, very cordial and very nice. But in the end, he does nothing more than promise another immediate replacement. This is sad, given the status of our economy right now - the standards of customer service is at its lowest point. How can we the consumer be confident to make purchases? They take our money and they don't care what happens after.
At one time I called to follow up, only to find that our file was covered under rubble on someone's desk who was sick or out of the office for a week and I was told that no one would interfere with her desk or her job... Well obviously they did when I called to ask for my replacement of a damaged piece of garbage furniture they delivered to me. Delivery people don't care about you or your product... the wrapping is just a piece of blanket which probably lead to more damages in the truck.
Also, we were told our furniture was damaged by termites... hard to believe but termites may be crawling out of our bedroom pieces. The driver nicely said that the truck is sprayed. I am so frustrated at this point, I felt like standing at the door of this company and tell every single customer that the furniture is no good... beware. I hate to know that many may have gone through more than I went through with the DUMP. I can go on and on with more specifications... but I am tired and why should I, in the end, it's my money, no one cares but me.
OAKS, PENNSYLVANIA -- If I could give less than one star I would. We paid in advance 4 weeks ago for a couch and love seat. The couch was supposed to be delivered tomorrow. Lie! No one has called us, given us an adequate explanation as to why our living room has only half its furniture or apologized for the 2 days I have taken off from work to relieve furniture that never arrived.
They are more than happy to take your money, and have every excuse in the book why you haven't been scheduled for a delivery. Please take my advice...Pay a few hundred more and get you furniture when you are supposed to. Shame on The Dump. If I ran my business this way I would be bankrupt. STAY FAR FAR AWAY!!!
Update!!! Still have not gotten our couch. They tell us it's still in transit from Virginia and to Pennsylvania. It's been in transit for 5 weeks. Has anyone offered us alternative furniture? No! Just excuses. Happy to take your money but hate to treat you with respect or honesty. Shame on The Dump!!!
IRVING, TEXAS -- We purchased a dining room table and chairs from The Dump. On the FIRST DELIVERY, the table was badly damaged. They left chairs and rescheduled another day to bring a new table. On the SECOND DELIVERY, the table was again badly damaged. (Again, we're not talking scratched, it looked like it had been dropped from 20 ft onto the corner of the table.) A THIRD TABLE was then brought out several days later, AGAIN badly damaged. We'd been speaking to their customer service department begging them to inspect the table before they came out and of course we were assured they would, but they obviously did not.
On the FOURTH DELIVERY, finally the table itself was not damaged, BUT it was missing 2 pieces needed to attach the legs. The delivery guys thought it was a manufacturing defect at the time, so that one also went back. At last, on the FIFTH DELIVERY it was put together and all looked good. After me taking out 5 days for delivery, and complaining to their customer service dept for an hour, they were kind enough to offer me a $100 gift card to The Dump. Thanks for nothing. If I had been able to locate the table to match the chairs we already had, I would have taken my business elsewhere. I certainly will go elsewhere in the future.
HOUSTON, TEXAS -- Purchased three pieces of furniture, one year later, all pieces started falling apart. We purchased the Guardsman Warranty and they refused to assist in replacing or fixing the furniture. We are over 50 years of age, no children, no pets, and we do not jump up and down on the furniture. No reason for it to start falling apart.