The Dump - Page 2

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1.1 out of 5, based on 7 ratings and
14 reviews & complaints.

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Worst Furniture Experience EVER
Posted by on
Rating: 1/51
IRVING, TEXAS -- We bought a new home and new furniture for our bedroom from The Dump. Parts were missing for the dresser/mirror to put it together. I am going on two months now and still no parts, no help from the sales person, no help from the store where I purchased it and no help from customer service. I know why they call it The Dump....its because you get DUMPED on when trying to do anything with this company. The sales guy said, "its not my problem." Customer service said, "let us look into it and call you back." We can't get a call back to save our lives. THIS IS THE WORST FURNITURE STORE EXPERIENCE I HAVE EVER HAD. I WOULD NOT RECOMMEND THE DUMP TO ANYONE. I DON'T RECOMMEND THEIR PRICES, THEIR SALES PEOPLE AND ESPECIALLY THEIR CUSTOMER SERVICE.
     
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False Advertising
Posted by on
IRVING, TEXAS -- I heard a radio ad stating that the Dump would give out $100 gift cards to anyone who showed up to the store on Friday the 15th. The ad said there was no minimum purchase required, no strings attached. In fact, it gave the example of finding something for $100 and getting it for free!

On the day of the event I and several other people stood outside to get our gift cards. When the doors opened the sales staff did not know what we were talking about. They acted like they did not know a promotion was going on. Later on someone came over with some cards that said $100 off a $199 purchase. We told the person that was wrong and they told us this is the offer they were told to pass out. I talked to a manager who told me that the higher ups played a copy of the radio ad and it was for $100 off a $199 purchase. I asked the people had they heard the ad on the radio and they all said no. They had only heard it in the meeting.

When I arrived home I filed a complaint to the Better Business Bureau in hopes of getting the $100 gift card that was offered in the advertisement. Instead I got this response:

Date Sent: 4/22/2011 6:03:46 PM
Ms. Anderson,

I have reviewed the complaint you filed with the BBB concerning the advertising issue. An incorrect ad did air on the radio, but the issue was quickly resolved with the local station. While I apologize for the confusion, I am unable to offer a $100 store credit without a minimum purchase. However, I will be happy to extend the offer that ran that weekend: a $100 credit towards a purchase of $199 or more. Please contact me at cstjohn@thedump.com if you would like to take advantage of this offer.

I should get the $100 gift card with no minimum purchase because that is what The Dump offered. A company cannot offer something in an advertisement and then not provide it just because they don’t want to.
     
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Sales people aren't telling the truth.........
Posted by on
5700 RT 42 TURNERSVILLE, NEW JERSEY -- We bought a Dormia Mattress from the Dump, the sales man personally assured me that if the mattress caused pain ( which his said is not the same as comfort ) Pain is pain were his exact words, they were exchange the product. Well, just got off the phone with customer service. The woman repeated to me, unfortunately all sales are final, we don't exchange for comfort or height. I told her what the salesman told me, she just acted like she didn't hear me. She repeated " All sales are final, we don't exchange for comfort or height, it's on your sales receipt. omg ! I am so upset, I am calling my credit card company with hopes they can help me ! I am a nice person and I don't like being lied too. My husband was laid off from work for over 8 months He finally went back to work. we needed a new mattress and this is what we get, very sad.......
Well, it doesn't matter if your in pain, your screwed if you buy a mattress from the Dump................. Buyer beware !!!!
     
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Terrible Customer Service
Posted by on
We have been trying, in vain, to get The Dump to honor the warranty for a defective sofa we purchased in March 2009. After much phone shuffling and visits to the store, we are now at the point where we want to warn anyone interested in making purchases at The Dump that their customer service is non-existent. The Dump refers to the quality of the furniture they handle. Buyer beware!!!
     
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