The Dump - Page 2

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1.2 out of 5, based on 6 ratings and
13 reviews & complaints.

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Worst Furniture Experience EVER
Posted by on
Rating: 1/51
IRVING, TEXAS -- We bought a new home and new furniture for our bedroom from The Dump. Parts were missing for the dresser/mirror to put it together. I am going on two months now and still no parts, no help from the sales person, no help from the store where I purchased it and no help from customer service. I know why they call it The Dump....its because you get DUMPED on when trying to do anything with this company. The sales guy said, "its not my problem." Customer service said, "let us look into it and call you back." We can't get a call back to save our lives. THIS IS THE WORST FURNITURE STORE EXPERIENCE I HAVE EVER HAD. I WOULD NOT RECOMMEND THE DUMP TO ANYONE. I DON'T RECOMMEND THEIR PRICES, THEIR SALES PEOPLE AND ESPECIALLY THEIR CUSTOMER SERVICE.
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Sales people aren't telling the truth.........
Posted by on
5700 RT 42 TURNERSVILLE, NEW JERSEY -- We bought a Dormia Mattress from the Dump, the sales man personally assured me that if the mattress caused pain ( which his said is not the same as comfort ) Pain is pain were his exact words, they were exchange the product. Well, just got off the phone with customer service. The woman repeated to me, unfortunately all sales are final, we don't exchange for comfort or height. I told her what the salesman told me, she just acted like she didn't hear me. She repeated " All sales are final, we don't exchange for comfort or height, it's on your sales receipt. omg ! I am so upset, I am calling my credit card company with hopes they can help me ! I am a nice person and I don't like being lied too. My husband was laid off from work for over 8 months He finally went back to work. we needed a new mattress and this is what we get, very sad.......
Well, it doesn't matter if your in pain, your screwed if you buy a mattress from the Dump................. Buyer beware !!!!
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User Replies:
Anonymous on 07/11/2009:
Sounds like a common policy to me. I'm sure the salesman lied to you in order to make the sale. That's fairly common too.
Congrats to your husband for landing a job!
It's hard times on easy street.
Anonymous on 07/11/2009:
Verbal promises mean nothing. Sales agents use them to get business. You should have looked at the receipt. What is in writing is what counts.
RestaurantGuy on 07/12/2009:
We have a dump here and all of the things they sell are basically junk. Recommed spend a little more money and buy your furniture somewhere else. They are worse than Ashley furniture
madconsumer on 07/12/2009:
did the sales contract / receipt, state it was returnable or sales final?

a store called 'The Dump' would not be my first choice for shopping.
Anonymous on 07/12/2009:
Hmmmm...I might be wrong, but I always thought The Dump was owned by Haynes Furniture. I thought they sold scratch/dent stuff from Haynes, and special orders that never got picked up.

I'll have to research this more!
Anonymous on 07/12/2009:
I generally get my furnishings from the curbside in front of people's homes, so I'm not too up to speed on this retailer stuff.
Nohandle on 07/12/2009:
Dalka thanks for the warning. I hope too much time has not passed to dispute with your CC company.

Hey C2O, I was merely sweeping out my storage room. Are you telling me you are the one who stole my furnishings/kitchen overflow before I had a chance to put them back in there? I'd like my crock pot, breadmaking machine, pet carrier, artificial Christmas tree used 5 years ago back (with the lights glued on) and I'll be working on the extended list.
old fart on 07/12/2009:
Re: C2O's foraging.... why am I not surprised....??
Anonymous on 07/12/2009:
OF, lots of people are "dumpster diving" nowadays. They find things and either use them or fix them up and sell them. Lots of people throw things away that are completely useable or fixable. I truly doubt that C2O does it though, LOL.
old fart on 07/12/2009:
I am guilty of checking peoples curbside trash for salvagable items...there is some good $h*t out there if you are vigilant...
Anonymous on 07/12/2009:
I'll bet many people do it, OF. I know it's really big in places like NYC and Boston. My daughter's neighbor once put boxes of toys outside their door, free for the taking. I may start doing that when I get home, just to get rid of the stuff in the basement we never use. No garage sale--I'll just mark everything free. Sounds like fun to me.
BokiBean on 07/12/2009:
We have a running joke here about what people will pick up at the curb and how long it takes. There are some really "handy" old dudes here, and you can practically hear tires squeal in minutes after setting something to the curb. I'm glad, its like recycling!

Last time it was an old piece of hubby's meat smoker, rotted out..and gone in minutes! Hope someone found a useful purpose for it.
Anonymous on 07/12/2009:
True, Boki. People love getting a free deal. I do think of it as recycling though. Otherwise, it's going to end up in The Dump. The guy with the meat smoker may have taken it to the metal recycler--that's big where I live.
BokiBean on 07/12/2009:
I'm just tickled to death when they do it, it beats the heck out of filling landfills with stuff that could be used.

They also love to pick up whole pickup trucks full of bags of leaves that people put to the curb..for their compost and gardens. Well done!

And an old washing machine lasted maybe 30 minutes out there. Somebody probably is using it right now.
Anonymous on 07/12/2009:
I can't wait to get home and empty my basement. What is not taken will be donated. We usually donate stuff every year, but this time I would like someone else to do the hauling. So they can have it if they'll haul it!
Anonymous on 07/12/2009:
NH, sorry for the misunderstanding. It's all mine now though!
You know, the only difference between a garage sale (or cleaning in your case), and trash, is how close the crap is sitting to the curb.
Unhappy on 02/20/2013:
I went to The Dump to purchase furniture after hearing their ad for 24 month no payment, no interest. After selecting the furniture I wanted, he ran my credit. The salesman said that I was approved but not for the 24 month no payments and no interest. After reading this on the credit agreement, I refused to sign it. The salesman made several trips to the manager to talk to him about it. Finally, I just left the store, did not sign the credit agreement. The salesman and the manager called me and asked if I still wanted the furniture. The manager stated that if he did not hear from me, they would know that I did not want it. I did not even think of calling them back. One afternoon I see a DUMP delivery truck at my door. I told the delivery men that I did not want that stuff. They called the store and I talked to a woman in the finance dept, she said that I was coded for the 24 months no interest and no payments. Well since they had delivered it and I could use it, I accepted it under those terms. A few months later I get a collection call because of no payment.Beware!
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Terrible Customer Service
Posted by on
We have been trying, in vain, to get The Dump to honor the warranty for a defective sofa we purchased in March 2009. After much phone shuffling and visits to the store, we are now at the point where we want to warn anyone interested in making purchases at The Dump that their customer service is non-existent. The Dump refers to the quality of the furniture they handle. Buyer beware!!!
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User Replies:
Anonymous on 10/02/2009:
This is probably why they're called "The Dump."
Anonymous on 10/02/2009:
I'd "Dump" them right away.
TheMightyBoosh on 10/02/2009:
Agreed. This place sounds like a "dump".
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