HOUSTON, TEXAS -- I have been subscribing for two days a week. At least one in four days the paper does not come. They have a very annoying automated system for reporting this. Some days a representative calls to see if the paper was delivered. I tell them no, and they promise it is coming. It does not. On top of that, they raised the rate without telling me. (It is on automatic pay.) What a sleazy outfit. I fear their reporting is no better than their customer service.
COLLEGE STATIO, TEXAS -- I have been a long time subscriber to the Houston Chronicle and have recently experienced delivery problems. I have not received the paper on four occasions this past week including today (Sunday). I most recently reported this problem yesterday (Saturday) and was told that Saturday's paper would be delivered today (Sunday). However, no paper was delivered today. In reporting this issue again, I was told, as I was told the last time I reported this issue, that today's paper will be delivered tomorrow (Monday). It is ridiculous to assume that anyone would want to read a day old newspaper.
It is becoming a very annoying experience to not receive the promised paper on the date it is published, especially when the non-delivery was reported the previous day as well as on other occasions. Should this non-delivery continue tomorrow, I will cancel my subscription.
HOUSTON, TEXAS -- I only subscribe to the Houston Chronicle for Sunday delivery at my home. It does not take a rocket scientist to this, or better yet, maybe it does. I have constantly called to have them instruct the delivery person throw the paper closer to my garage or to place the paper on my doorstep. My neighbors on either side of me, get their papers like clockwork. I have even asked for the paper to be delivered closer to the house, because I think that may be a neighbor is picking up my paper. The delivery person is not conscientious and apparently does not give a darn.
My newspaper when I do get it is always so close to the road that someone in a car could just open the door and scoop it up. Then The Chronicle will offer to deliver the missed copy of Sunday's paper to me on Monday. That is ludicrous, by Monday, it is not news anymore, it's history. I wonder just what it would take for me to get my paper every Sunday close to my garage or on my doorstep? How about finding a delivery that can nail... simply throw the paper where I've asked. Where is the supervisor in this situation?
PAPER DELIVERY, TEXAS -- We have called numerous times in the last 4 days without any results. Our neighbors and us are getting tired of people telling us they would deliver, and they have NOT! We are gathering up information in Sand Creek, and are putting up a protest against your newspaper. You people do not care about customer service or what your customers think of your business. We were told by one person at your paper to go online to read our paper. What a bunch of CRAP! We guess that you don't care anymore what people think. We don't even know who our carrier is, and no way to contact them, what a crock!
HOUSTON TEXAS, TEXAS -- I have been a faithful customer of the Chronicle since 1984. I pay for my paper by 6 months or 1 year at a time. This is the absolutely the worst service ever. If I get my paper it is usually long after the time it supposed to be here. This is the 15th day of no paper since January 01 2014. Including 3 Sundays. The paper will be missing whole sections. If we are lucky only one section if not several. It is almost impossible to reach your answering service to complain.