The Houston Chronicle

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1.0 out of 5, based on 4 ratings and
5 reviews & complaints.

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Non Delivery Of Newspaper On Date Of Publication As Per Subscription Agreement
Posted by on
Rating: 1/51
COLLEGE STATIO, TEXAS -- I have been a long time subscriber to the Houston Chronicle and have recently experienced delivery problems. I have not received the paper on four occasions this past week including today (Sunday). I most recently reported this problem yesterday (Saturday) and was told that Saturday's paper would be delivered today (Sunday). However, no paper was delivered today. In reporting this issue again I was told, as I was told the last time I reported this issue, that today's paper will be delivered tomorrow (Monday). It is ridiculous to assume that anyone would want to read a day old newspaper.

It is becoming a very annoying experience to not receive the promised paper on the date it is published, especially when the non-delivery was reported the previous day as well as on other occasions. Should this non delivery continue tomorrow, I will cancel my subscription

Albert Pedulla
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Jud on 04/22/2014:
What is going on with your service ? I would like it before I go to work not at 7:30 or 8:00. Our old carrier was super,
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Atrocious Houston Chronicle Sunday Delivery Service
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Rating: 1/51
HOUSTON, TEXAS -- I only subscribe to the Houston Chronicle for Sunday delivery at my home. It does not take a rocket scientist to this, or better yet, maybe it does. I have constantly called to have them instruct the delivery person throw the paper closer to my garage or to place the paper on my doorstep. My neighbors on either side of me, get their papers like clock work. I have even asked for the paper to be delivered closer to the house, because I think that may be a neighbor is picking up my paper. The delivery person is not conscientious and apparently does not give a darn. My newspaper when I do get it is always so close to the road that someone in a car could just open the door and scoop it up. Then The Chronicle will offer to delivery the missed copy of Sunday's paper to me on Monday. That is ludicrous, by Monday, it is not news anymore, it's history. I wonder just what it would take for me to get my paper every Sunday close to my garage or on my doorstep? How about finding a delivery that can nail....simply throw the paper where I've asked. Where is the supervisor in this situation?
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Tired of No Newspaper Delivered
Posted by on
Rating: 1/51
PAPER DELIVERY, TEXAS -- We have called numerous times in the last 4 days without any results. Our neighbors and us are getting tired of people telling us they would deliver, and they have NOT! We are gathering up information in Sand Creek, and are putting up a protest against your newspaper. You people do not care about customer service or what your customers think of your business.

We were told by one person at your paper to go on line to read our paper. What a bunch of CRAP!

We guess that you don't care anymore, what people think. We don't even know who our carrier is, and no way to contact them, what a crock!
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I Have Lived in Houston for 30 Years and This Is the Worst Service Ever. I5th Day of No Paper Since Jan 1
Posted by on
Rating: 1/51
HOUSTON TEXAS, TEXAS -- I have been a faithful customer of the Chronicle since 1984. I pay for my paper by 6 months or 1 year at a time. This is the absolutely the worst service ever. If I get my paper it is usually long after the time it supposed to be here. This is the 15th day of no paper since January 01 2014. Including 3 Sundays. The paper will be missing whole sections if we are lucky only one section if not several. It is almost impossible to reach your answering service to complain.
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Late Delivery Of Newspaper On Weekends
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TOMBALL, TEXAS -- Service is not the greatest during the week, but the service for delivery of newspapers on the weekend is atrocious!
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User Replies:
gloriahickerson on 04/24/2013:
I am at the end of my patients with the chronicle. I have submitted so many complaints, yet nothing seems to work. My paper is scheduled to be thrown by 5:30 am. When I leave for work at 6 or 6:30, my paper may or may not be there, That's 30 to 60 minutes AFTER the scheduled delivery time!!! I am so tired of calling customer service because I just get the SAME OLD LINE "WE'RE SORRY" ....WE'LL ADD ANOTHER DAY TO YOUR DELIVERY!!!! I DON'T WANT ANOTHER DAY ADDED TO MY DELIVERY !!!!!!!!!!!!!! I WANT MY PAPER ON TIME!!!!!!!!!!! YOU DON'T SEEM TO HAVE A PROBLEM RECEIVING MY " PAYMENT" !!!!! WHY DO I HAVE SUCH A PROBLEM WITH MY " ON TIME DELIVERY"?????????? AM I TICKED OFF AGAIN???????..... YOU BET I AM!!!!!!
kay lockwood on 06/10/2013:
I called about no delivery for Monday. They threw one but it was Sunday's which I already had. Thanks a lot. I tried calling and just got their computer.
marygrimmett on 06/30/2013:
We have missed out paper five times and I've called every time and was told one would be delivered that same day. Guess What. No Paper, but I am still charged with it. Getting real tired of this crap.
Peggy on 07/02/2013:
I'm tired of not receiving the TV Weekly which I pay for. It's happened several times and I have called and complained and even asked my deliverer this past Sunday to make sure the guide was in the paper. He still gave me one without the guide. I want my money back. I will buy a TV guide at the store or just use my guide list on the TV.
Robert Bonin on 10/13/2013:
We have atrocious service in the Fairfield area and you can never contact anyone

I have never understood why they don't fire the people responsible.
don ginzel on 10/28/2013:
I wish I could offer assistance but can't. Today, Monday, once again we missed a delivery. Reported it by 6:30, promised delivery, didn't happen, reported again. Now we are promised delivery of the Monday paper on Tuesday. Just what I want. Second day delivery of a second rate paper. Lived 20 years in Dallas, have experience more delivery problems in the last one year than the previous 20 --- and the Dallas Morning News was, or is, a much better paper. I guess us old guys will just have to read it online, which I hate.
leon aurelio on 11/14/2013:
I did not received my subscription today nov..14, 2013. I might cancel my subscription for this kind of service.
SHELLY HEWETT on 11/17/2013:
I have not got my papers the past two weeks!!! not happy at allllll....
Donald Harvey on 11/27/2013:
Have complained constantly at no avail, paper is late 3 days out of the week and sometimes no deliverly, no deliverly to day. I called and was told paper would be delivered the next day. That's a big help. Please adjust and credit my account at least 20%, had to go and buy a paper today. Thanks for nothing.
Bobbie Clark on 11/29/2013:
Today is the second day this week that we did not receive a paper. When you call they say they will have one delivered - but no one ever comes out with a paper. I quit the Chronicle for over a year because of this problem before. Looks like they still have the same problem
Scott C. on 12/08/2013:
Cypress Area delivery service is horrible. Late every day. Missed paper numerous times. Have called and no one at Chronicle or local distribution will contact me. Chronicle obviously does not care.
charles on 12/16/2013:
no deliver 5 times this yr. I don't want today's paper tomorrow or a Sunday paper on another day can't figure out how to complain on line. I am all clicked out must call
carolyn arceneaux on 12/22/2013:
I have been trying to get a paper deliver since the black Friday edition I paid an extra 2.50 for the black Friday which I never received also I supposed to receive a Wednesday and Sunday paper my subscription was to start November 20th each Wednesday and SUnday I call and never receive one the 1st paper I received after numerous complaints was on November 14 I received that paper and on Wednesday t 17th It is 10:26 on Sunday the 21st and guess what I called the driver and the chronicle and still haven't received it. I am not surprised can someone suggest what to do with this continued problem
Barbara Phillips on 01/15/2014:
As a 37 year long subscriber, I am appalled at the service. No refunds if I travel , no paper three times within a week But the delivery person expects a check at Christmas...including a self addressed envelope in the paper just before Christmas. WHY am I experiencing this situation? You get paid every month, even when I am away....
laren osborn on 01/26/2014:
My delivery person routinely throws my paper in the street. The street is a drain for water so the paper is routinely wet. IF he would throw it an additional six inches into the yard, my problem would be solved. Is this not possible?
Monty on 02/07/2014:
Delivery service is the worst ever. Delivery is hit or miss, complaints never get resolved, all too often sections of the paper are missing or blowing down the street. For a city the size of Houston, it is criminal that there is only one newspaper, but, oh, I remember! They bought out the Post and closed it so there would be no competition (or opposing opinions) If there were another newspaper in Houston, I'd subscribe to it !!
Glen Calhoun on 02/16/2014:
Can't seem to get paper delivered. When it does come, it's late(8:30). Need it at no later than 7:00 are it is of no used to me.
Guess the carrier needs to sleep in.
Manue Gonzaes on 02/28/2014:
I have been a subscriber to the Chronicle Houstons only newspaper and delivery has been horrible. They call to get paid, but do nothing to deliver or give credit to what has not been done. I long for the days of the Houston Post or the Houston Press which was their competition, but since they are the only ones in town they can do whatever the hell they want to do and screw the subscribers who have paid.
Leo Rubeck on 02/28/2014:
I have had several days with no paper. When I called I was told I would get a credit for the last 5-6 days of January. I was billed the full amount for January and now I see that I was billed the same for February.
Tom Hoke on 03/03/2014:
Pathetic excuse of the day: "Someone called in on February 17th at 2:30 in the morning and cancelled your subscription." Response: "My account is paid in full for the next months. Why would I pay in full and cancel it?
Can you give me the telephone number of the person who called in and cancelled my account?" "Sorry, we can't give out telephone numbers." "So you can't tell me the number for the person who cancelled my account at 2:30 in the morning on February 17th?" "No, my supervisor won't allow me to do that. Do you want the paper delivered tomorrow?" "I want the paper I paid for delivered today. Why can't someone investigate who called and cancelled my subscription after it had been paid in full? The Houston Chronicle should be ashamed at the poor service and ridiculous excuses they give. Do your job or go out of business!"
Darcy Gowell on 03/10/2014:
I have called before to complain that the paper never has the section Star in it. Please correct
Nancy Ruppelt on 03/12/2014:
I would like the Phone number of the Supervisor that is in charge of the News Paper delivery, every four to five weeks my
News Paper is not delivered.
I guess no one gets to talk to a real Person anymore when I call in and my Paper is missing!
vicky cole on 03/26/2014:
Paid $14.00 which you received on 3/10/2014. Have not received a newspaper since 3/9/2014. Sorry service you have. I want my money back
Al Stock on 04/05/2014:
I have been taking the chronicle since the post went out of business. The price keeps going up and the service is getting worse. My delivery this week has been late every day. No wonder the papers are going out of business.
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