Poor Customer Service and Poor Resolution
DALLAS, TEXAS -- This email is to serve as a complaint. I am very dissatisfied and upset with the way I was treated today by Manager Ricky, representative for the Limited. I took a pair of pants to the Limited store, located off Park Lane, for alterations approx. a week ago. The pants were new with tags still attached. I took three (3) more pair today 4/28/13 to be altered, and told the young Asian lady I needed to pick up as well. The young lady went to the back to retrieve my pants. I went to fold the pants and place them in my bag, when I noticed a red stain on the leg of the pants. I brought the problem to the young lady attention, who then paged for the manager Ricky.
Ricky look at the pants and stated "I can try to get the stain out, we send them out, so I don't know how that happen" or "if they were that way when they were brought here". Ricky had a very none caring attitude and I was really upset that she implied that I may have brought my pants there in that condition.
The limited provides a service, I entrust that my clothing will be handled with care when I leave them. I am more upset with how she handled me and the lack of customer service she offered. She asked if I wanted to take my pants home and wash them to see if the stain would come out. I know if I had been a white female, I would not have been subject to this type of treatment. I observed how careless they were with my clothes. My pants were thrown on the counter, possibly location were my pants were stain from residue left from their drinks. If you're going to provide a service, be organized.
My pants should have been hung in a location designated for alterations and not thrown on the counter subject to stains, being lost, or damaged while left unattended.