LOUISVILLE, LOUISIANA -- I really love The Limited clothing and have been shopping at this store for a while now. Unfortunately, this time when I ordered some clothes online, the package came in a very bad shape. When I call the customer service, the first call went okay but the representative did not give me what is going to happen next. When I called in again and asked for the supervisor since I did not know what was going on, now he explains the procedure without any empathy and hangs up on me.
I am very disappointed in the customer service. Seems like they do not care for their customers who have to go through the pain of waiting for someone to come in and check on the package and the pain of returning. This is the review for online store.
Don't use PayPal or buy any tall sizes online because you cannot return those items to the store. Even though their return policy states that you need to wait seven days for your refund once they've received your return, the truth is that it may take three weeks to process. This is ridiculous, especially since I was forced to return my items through the mail (would've used my debit card but it kept telling me it was expired. Funny, since I was able use the exact same card to pay for the items through Paypal).
Despite the lame excuses ("it's near the holiday", therefore the warehouse is busy. What holiday?! It's August 24) the representative gave me (btw, called three different people, of course got three different answers). I've bought and returned clothes to similar stores (LOFT, BR, J Crew, etc) and never dealt with such a lousy and slow return policy. Never shopping here again.
DALLAS, TEXAS -- I am very dissatisfied and upset with the way I was treated today by Manager **, representative for the Limited. I took a pair of pants to the Limited store, located off Park Lane, for alterations approx. a week ago. The pants were new with tags still attached. I took three (3) more pair today 4/28/13 to be altered, and told the young Asian lady I needed to pick up as well. The young lady went to the back to retrieve my pants. I went to fold the pants and place them in my bag, when I noticed a red stain on the leg of the pants. I brought the problem to the young lady attention, who then paged for the manager **.
** look at the pants and stated "I can try to get the stain out, we send them out, so I don't know how that happen" or "if they were that way when they were brought here". ** had a very non caring attitude and I was really upset that she implied that I may have brought my pants there in that condition.
The limited provides a service, I entrust that my clothing will be handled with care when I leave them. I am more upset with how she handled me and the lack of customer service she offered. She asked if I wanted to take my pants home and wash them to see if the stain would come out. I know if I had been a white female, I would not have been subject to this type of treatment. I observed how careless they were with my clothes. My pants were thrown on the counter, possibly location were my pants were stain from residue left from their drinks. If you're going to provide a service, be organized.
My pants should have been hung in a location designated for alterations and not thrown on the counter subject to stains, being lost, or damaged while left unattended.
CHICAGO, ILLINOIS -- I had been eyeing a peplum top from the Limited for some time but since everything goes on sale there I wanted to wait until it went on sale before I bought it. I finally saw it for half off ($19.99), ordered it, and got my confirmation email. Two weeks went by and the item still had not shipped.
I checked online to see the status of it but all it said was that my order was "open". It had no estimated ship date or any reason for the delay. The website also says orders ship within 6 - 8 business days so it had been longer than that. I decided to email customer service to see if I can get an update and got a reply this morning. They said they were out of stock of that top, did not expect to get any more in, and that they would refund my credit card. So basically they charged my credit card and never intended to give it to me! And what if I didn't follow up on my order? Were they just going to hope I never noticed and keep my money?
With tax and shipping it was $28 so it's not a ton of money but it's the principal of the matter. This seems shady and a bit unethical. Also, I told my sister about this who ordered a dress over two months ago and still hasn't received it yet. They keep telling her it's on backorder but who knows if she will ever get it! I've been a long time Limited shopper but after this and the fact that every single skirt or pair of pants I buy from them the hem comes down after a couple of wears, I think it's time I take my business elsewhere.
I never received my rewards card from the Limited. When I tried to call to check on it, the first rep said that it would be 4-6 weeks (it's never taken this long before, but OK I'll buy it). So 3-4 weeks later I call back to verify and of course the next rep had no clue as to what I was talking about. To say the least it was most frustrating. It's like someone holding on to money that is owed to you. I had absolutely no help until I called back in and spoke to a representative who actually knew what was going on.
The previous rep had NO clue. Her name is **, if you ever reach this rep HANG UP IMMEDIATELY and call back. I told her that I never received my reward for earning 300 points and she thought that I was actually talking about cash $$. I think what irritated me the most was her complete disregard for my situation. Never once did this person (for lack of a better word) say "I'm sorry" or try to make amends. She was very cold and condescending. I can only hope that if she's ever in a situation where she needs to find out what happened to money owed to her that she is treated with the same ill-treatment I received from her, after all its only fair!
Also, I would like ** to know that I received your name from a co-worker at your company, the same one that had no clue what was going on with my account. She was MORE than willing to give your first and last name, but would only give HER first name with her employee #. I thought that was VERY disrespectful and dangerous and I think you should know!
WAUWAUTOSA, WISCONSIN -- I bought a top on sale at the store, loved it, had no intention of returning it. But when I wanted to wear it for an out of town wedding, I found a tear in shoulder seam. I took it back as soon as I could since I didn't save receipt or tag. A nice sales person was willing to have me switch it out with a top of same price but I was in a hurry and couldn't shop so she offered to leave the manager a message documenting my situation. Again I could not return the next day but made it back in about 3 days. And the manager nearly had my head.
She treated me like a criminal, even though you could see that I clearly did not take a scissor to the top. I know that there are a few bad apples out there that ruin it for the majority of honest people but her behavior was rude, disrespectful, unprofessional and accusatory. The whole time I remained calm, while she constantly cut me off by raising her voice multiple times. This not only ruined my shopping spirit for the night but left me thinking I would never shop at the limited.
NORTH LITTLE ROCK, ARKANSAS -- I recently tried to return a handbag that I purchased at The Limited. When I purchased the bag, it was located in a section of the store with sale merchandise that was marked 30% off. When I tried to return the handbag, I was told that I could not return it because it was a Final Sale item and that Final Sale items could not be returned. However, there was nothing on the handbag ticket or receipt to indicate that it was a "Final Sale" item and could not be returned. I was told that there signs in the store indicating that Final Sale items could not be returned. The side of the store where I purchased the handbag had no signs saying that that merchandise was "Final Sale."
When I told the sales clerk that there weren't any signs in the area where the handbag was located and that there was nothing marked on the ticket or sales receipt saying "Final Sale", she said there were signs "all over the store." I don't know how I was supposed to know that this particular product was a "Final Sale" product. I consider this to be a very deceptive practice, and would not feel comfortable buying merchandise at The Limited in the future, because of their unethical and deceptive practices. I have shopped at The Limited for 20 years, and have a Limited charge account. I am definitely going to cancel my charge account and will not shop there again.