This is my worse online experience ever. Never encounter a company so disorganized and so rude. I placed the order via phone in July 2010 for fall delivery. It did not come. When I called late November, they said it was too warm to ship. When I called in December 2010, they said it was too cold to ship. Then in mid January, they called me that said they will ship. I told them everything is under ice and if they can delay the shipping until March, and they said yes.
Early March 2011, I called and they said it was shipped. But nothing came. Mid March, I called again, they said my credit card number expired, so I gave them my credit card number again. And they said it will arrive in 7-10 days. Now, early April, I called again and they said they cannot find my order.
I said you made me wait to miss the fall season, and now I will miss the spring season again. And Mike (the guy in CHARGE!!!) said, "now that's why we canceled your order because you are mad." And he hung up the phone! What a company! I will contact BBB to complain again.