MELISSA CUELLO AND WILLIAM J MICHENER ARE LISTED, NEW JERSEY -- Placed an order on 1-30-14 for over $55 worth of scents for soap making. Everything looked legit on the website... HA what a crock! At the end of the process, it tells you that you can check the status of your order/shipment. You wait sufficient time for your delivery... NOTHING! You go back to check your status only to find - conveniently - that you can't even get back on the website! It says it's closed! They provide a phone number which is nothing more than an online Google number in which NO ONE ever answers!
I placed an order with a company completely on the opposite side of the states out of California 2-5-14 and they had it shipped the very next day and received the order 2-10-14! So what in the crap is The Scent Wizard's problem??? They're on the same side of the states as me! They CLAIM they've been in business for over 10 yrs?!? Really? Well I guess if you consider charging people's credit cards (stealing their money) and never delivering the product or providing ANY customer service... a "business" - then I guess you have been "in business" that long!
So after getting suspicious, I try to look the company up online again and I come across complaints dating back to 2009! ALL of which state the SAME thing... CHARGED but did not receive the products... do not answer phones or emails!!! This would have been nice to see before I placed my order.
We called PAYPAL to cancel the order, only to find out The Scent Wizard never accepted the charge through PAYPAL and it expired 4 days after the order was placed. But I still had access to review my order status 3 days after it had expired--it still said PROCESSING! So I was still thinking maybe my order was going to show up. I could have been placing an order with a reputable company during this time if The Scent Wizard had not been shady.
My "opinion" is the only reason they did not accept the charges is because it was done through PAYPAL and they don't get access to your credit card number. It seems through reading all of the complaints filed that The Scent Wizard immediately accepted & charged credit cards that obviously were not protected or hidden from being seen by a middleman like PAYPAL!!!
LITTLE FALLS, NJ -- I went around and around for quite a while with these criminals. I finally reported them to BBB and called the police in the area. Bill ** finally responded to me and did put the $$ back into my credit card, BUT only after the police were called and he knew that they would be under surveillance. But, as I see here...their business practices have not changed. CALL the police, they are CRIMINALS!
LITTLE FALLS, NEW JERSEY -- Don't pay a dime to this company! It is a total rip-off and scam. You can order essential oils from their website - 'Your credit card will be charged immediately', and that is all she wrote!! You will never hear from them again. No reply to e-mails, no response to phone messages. Their website will show that they shipped your order, and say goodbye to your hard-earned dollars. Disgusting business practice!
LITTLE FALLS, NEW JERSEY -- I ordered a few things from "The Scent Wizard" about 2 weeks ago and my order still shows as "pending". They charged my card the same day. They do not respond to phone calls or emails. I have tried to cancel the order with no response. Upon investigation, I have found numerous complaints against this company.
NEW JERSEY -- I wish I would have reviewed these con-artists before placing an order. I got ripped off for an order also. Luckily, my credit card company will reimburse me, but only after I file a dispute. Seems like I will have to start checking every company out before ordering anything online now.
LITTLE FALLS, NEW JERSEY -- Order placed 8/2/2010. My card was charged 8/4/2010. It is now 10/4/2010, and I have not received the order. I have also been calling and emailing them on a daily basis and have gotten NO response whatsoever. I have filed a complaint with the NJ Consumer Affairs online. (Thanks to the complaints about them here!)