The Weld House

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!Beware!
Posted by on
TEMPE, ARIZONA -- August 5, 2010

The Weld House 2604 W 1st Street #37 Tempe, AZ 85281 Steel Furniture. Steel Coffee Tables. Reclaimed Steel Furniture. Recycled Steel Furniture. The Weld House promised but failed to refund a deposit after it sold my piece to another customer.

April 4, 2011

Posted a complaint at thesqueakywheel.com and challenged the Weld House to the following; refund the deposit and the entire amount will be donated to charity. The Weld House declined.

May 10, 2011

Updated complaint at thesqueakywheel.com and again asked the Weld House to settle in the name of charity. The Weld House declined.

May 25, 2011

In front of countless potential customers I challenge the Weld House to the following. Refund the deposit and the entire amount will be donated to charity. Consider the following.

http://www.redcross.org/
Due to the last few weeks’ tornadoes, flooding or in some states, a combination of the two, Red Cross shelters are currently open in Alabama, Arkansas, Georgia, Illinois, Indiana, Kentucky, Mississippi, Missouri, New York, North Carolina, Tennessee and Vermont. The Red Cross also has 153 emergency response vehicles traveling through seven states right now, providing hot meals and relief supplies to residents in need.

http://www.operation-helmet.org/
Operation Helmet sent over 35,000 shock-absorbing helmet upgrades to the troops, testified to Congress that resulted in the military at least beginning to do the same and still have a backlog of over 900 troops headed into combat with old-style helmet. They are a 100% volunteer, non-partisan, charitable organization headquartered in Montgomery, Texas (near Houston) with volunteer operations around the country. 99.96% of all contributions are used to send upgrade kits to our troops!

http://www.armedforcesfoundation.org/
The Armed Forces Foundation was established to promote the morale, welfare, and quality of life of the United States armed forces community, including active duty military, reservists, and retired personnel and their families. Last year, the Foundation donated 91% of all outside contributions directly to deployed military families.

http://www.fisherhouse.org/
The Fisher House program is a unique private-public partnership that supports America's military in their time of need. The program recognizes the special sacrifices of our men and women in uniform and the hardships of military service by meeting a humanitarian need beyond that normally provided by the Departments of Defense and Veterans Affairs.

As mentioned earlier I am fighting for charity. I ask for your support. Please contact the Weld House.

Thank you.
Michael Holm

CONTACT
[snip - no personal contact info please]
The Weld House
2604 W 1st Street #37
Tempe, AZ 85281
     
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User Replies:

Alain on 2011-05-26:
How much was your deposit? Did they say why they would not refund your deposit? This review needs more information.
reubenrun on 2011-05-26:
I was told the deposit was "in the mail." After four and a half weeks of waiting I decided to contact the Better Business Bureau. The Weld House is not BBB accredited and therefore has very little incentive to participate in mediation. In fact, the BBB found that the Weld House "did not make good faith effort to resolve complaint."
Alain on 2011-05-26:
This website for the AZ Attorney General (since you're in AZ-?) may help with some advice:
http://www.Azag.gov/consumer/ConsumerIssues.html
or contact 602-542-5025 (Phoenix), 520-628-6504 (Tucson)
reubenrun on 2011-05-27:
Thank you. Anyone have suggestions?
Starlord on 2011-05-31:
It might interest you to know that the military has not used the old steel pot helmets for many years now. All US military helmets are the computer-designed kevlar helmets that have been proven and tested to be far superior to steel by DARPA.
reubenrun on 2011-05-31:
Starlord, thank you for your post. According to Operation Helmet the shock absorbing upgrades are designed for kevlar helmets, not steel pot helmets. Are there any military charities you would like to see listed?
Titus on 2014-01-22:
Was you issue ever resoved? I'm experiencing my own issue currently with the Weldhouse.
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BBB Review D+
Posted by on
TEMPE, ARIZONA -- Contact the Central, Northern & Western Arizona Better Business Bureau before doing business with The Weld House. The weld house received a D+ rating on 10/12/2011.

The Weld House Reclaimed & Recycled Steel Furniture
2604 W 1st Street #37
Tempe, AZ 85281

http://www.bbb.org/phoenix/business-reviews/welding/the-weld-house-in-tempe-az-1000018761/

http://central-northern-western-arizona/. bbb.org/
     
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Slimjim on 2011-10-17:
Per your link, they only have one complaint in the last three years, and only then appear to have such a low grade due to it was not closed "resolved". Without the one complaint, which coincidentally is dated only last week, they would probably have an "A", since nothing else in their file degrades them.
This BBB report alone wouldn't scare me at all into not dealing with them.
If you had a bad experience with them, you should share the details to allow readers to see the points of your dissatisfaction.
reubenrun on 2011-10-20:
Slimjim, thank you for your comment.

Consumers want to see how a business takes care of business. All businesses will receive complaints. How those businesses respond to those complaints is what separates good businesses from bad businesses.

At issue is a deposit which The Weld House promised but failed to return. I contacted the Better Business Bureau (BBB)on August 24, 2011. They communicated my dispute to The Weld House. The BBB received a reply from The Weld House and requested my response within seven days. I was asked by the BBB to either accept or reject the reply. I rejected the reply by The Weld House because it was void of any action that would resolve the complaint. I prepared a rebuttal and offered a settlement. I asked that The Weld House consider refunding only two thirds of the deposit of which %100 would be donated to charity. Below is an excerpt of the letter I received from the BBB on October 12, 2011.

"The follow-up comments you submitted to BBB were sent to The Weld House for a reply; BBB has not received further communication from the company.

Having reviewed this matter carefully, BBB has determined that the company has not adequately addressed the issues you presented or made a reasonable effort to resolve the dispute. BBB has closed its file on this case which will now reflect in the company's reliability report as unresolved."

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