TheFurniture.com

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Terrible firm - they will waste both your time AND money
Posted by on
TREVOSE, PENNSYLVANIA -- Dealing with The Furniture is HELL. They are absolutely unprofessional and will waste your time in any way possible.

We ordered a bedroom set and paid $400 for "white glove delivery." On the day when we were supposed to receive the furniture, we get a call and we're told that it should arrive "between 9 am and 1 pm."

Nobody shows up by 1:30. We call 3 times until the sales associate tells us that the driver has some kind of problem with the truck. We are told that he is not coming that day. But the sales person wouldn't provide information as to when the driver will deliver our set. We have to call again and again - just to find that the driver has a flat tire.
We are told that he will come the next day - no time available. And so we go out of our home.
20 minutes later - we call to find out what time we should be home the next day. We are now told that the driver is going to come after all - at 4:40 pm.
It's 5 pm - and there is still no one. We call the firm - "Oh, he is running late, he will be thereby 5:30."
5:30 pm - still no one. I call again - "Wait until 6, okay? Give the guy some break."
6:00 pm - guess what? Still no furniture. I call the sales person and he says that he will talk to the driver who should call me "within the next 2 minutes."
6:25 pm - Still no bedroom set and no call from anyone.
I call the firm to let them know that we must go out at 7 pm. (We had dinner reservations.)

1. The sales associate SCREAMED at both me and my spouse for a good 10 minutes each.
2. He was saying how the driver was up since 5 am and how tired he probably was.
3. He spoke about the flat tire at least 7 or 8 times. I let him know that I am a woman and even I fix a flat tire for 20-30 mins. - not for 5 hours! I get yelled at again.
4. I had to listen to a crappy story about "the poor driver" who lives in Staten Island and needs to pay his bills and works 16 hour shifts.........
We are finally told to "go to dinner and forget it." The sales person continues screaming in my ear over the phone, refusing to give me the driver's cell phone number, so that I can talk to him directly.
I am told that they will deliver the next day. The sales person HANGS UP on me.
6:50 pm - We are about to leave the house when we get a call - from the driver, who barely speaks English. He is calling us from a blocked number. He says that he will be there "in 15-20 minutes."
We wait. 7:20 pm - still no driver. So we leave the house.
7:50 pm - we get a call from the driver, saying he's there.
So we go back.
The "white glove delivery" included the 2 delivery men scratching my hardwood floors, as well as staining my white walls on numerous places.
They spent about 20 minutes assembling everything - we were told that it will take "at least 3 hours."
They even had the audacity to ask for "hot tea."

?!?!?!?!?!?!?!?!?!?!?!?

I would NOT recomment The Furniture to anyone. People who work there don't care about you and your time. They are rude, ignorant and would scream at you a lot.
The furniture itself was shaky and unstable. My spouse had to fix it for another hour, after their people left.”
     
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leet60 on 2010-11-13:
Wow. You have a lot of patience. The second the person on the phone started being rude to me I would have cancelled the order and demanded my money back.
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Buyer beware!!! False advertisers and horrible service
Posted by on
Had a horrible experience with them. Bought a bedroom set. Well look at the irony...they claim that the platform bed that I ordered (as advertise on their website) does not come with a platform - they simply said it is a mistake on their website - for heavens sake...it is an online-store and if they cannot have the right information there that's just false advertising. Secondly, after lot of insisting they sent me the invoice from the manufacturer which has 2 additional pieces on it that I haven't received....there reply Oh! its again a mistake on the invoice. They are still not willing to send me in writing from the manufacturer as to what pieces the bed comes with. I have checked a lot of retail stores with similar beds and all come with a platform or central support frame.

To add to that such horrible customer service who has no regard for the customer. Moreover the delivery was 1 guy showing up in a truck - had to convince him to actually help me take all that heavy furniture to the bedroom. They suck...please beware!!!!
     
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KateM on 2006-02-16:
Where can you buy furniture?
koromyslo on 2006-03-04:
This is review from competitor. TheFurniture.com never practice such service.
Jessica72Austyn on 2007-01-31:
That’s pretty good that you convinced a bunch of people to put the furniture in your house. I wish I had the strength to do it because most delivery people usual never come inside and place the items such as a table at the spot you would like it, something about policy or such. I usually ask the neighbors for help with these types of deliveries. Also, the date is almost a year old on this review. I guess their service has changed because I received everything in the Kathy Ireland set without any pieces missing with UPS Freight.
Jemma123 on 2007-08-21:
I also had a very bad experience with thefurniture.com. They not only lied about the delivery date and I received 1 mirror short. They keep making up excuses for the delivery date. My furniture arrived in 3 months instead of 1 month. I put a dispute with my credit card company. I am scared to shop from internet vendors after this experience.
Digbotto on 2008-04-19:
I also am in the midst of a terrible experience with thefurniture.com. I ordered a bedroom set, and not only did one of the pieces come damaged (from some rude and inconsiderate delivery people - who put the bed together incorrectly), but the wrong set was delivered (was not the finish that we had ordered).
We sent the damaged piece back with the delivery guys, and called the company about the issue. The customer service rep was brutal and had no idea what to do and told me to e-mail pictures of the incorrect set to their customer service e-mail.
I didn't hear back from my e-mail, so I called the company and got someone that said they would send a new dresser, and offered me a small refund if I wanted to keep the set that I did not order - rather than deal with the whole process again (and having the delivery guys come back to take away the furniture and bring new stuff) I accepted.
Now 2 weeks later, I have not heard anything back from the company after multiple attempts to contact them. I have also obviously not received any refund, nor have I received the new furniture. I suspect that I may never get it.

This experience has made me uneasy about ordering online from any retailer in the furture.
bryankd on 2010-07-05:
I recently purchased $3500.00 worth of furniture from this scam outfit, TheFurniture.com.
I regret doing so. I should have taken the time to research this crappy store and their poor reputation.

They shipped me half of a dining room table -- no legs. So, when I ordered a $2000 dining room table, I get only the table top, with no legs. The dining table is completely useless with no legs. I could lay it on the floor, and lay down next to the food to eat, I suppose. I could also ask my guests to lay down and eat beside me, and we could all have a dinner sleep over, where all the food is on the floor level...

What absolute idiots! I called up Samantha, the "Claims Manager" at TheFurniture.com, who apparently is hired only to discourage customers from filing legitimate claims, and discourage further purchasing business. I spoke to this incompetent woman and told her about the missing legs... to which I got, "We shipped you all that there was, sir." That's nice, but I was still missing table legs, rendering this expensive dining table useless. I guess when you make $4.50 per hour, you don't have to have a high IQ.

This went on for a few weeks, to NO avail. I finally filed a claim with my credit card company to get a refund for the missing legs. I have 17 pages of proof, with photos. I got the refund and called up the manufacturer (ACME), whom I'd never buy from again, and they referred me to a nice, kind, businessman (very, very professional) over at WestsideFurniture.com, named Eddie Murphy, the owner. This fellow went completely out of his way to make sure I got the dining table legs, and at wholesale cost. Eddie saved the day.

Eddie's website at WestsideFurniture.com carries all sorts of furniture, and if you don't see it on the website, ask him. I'm sure he'd help you get it.

Moral: Skip TheFurniture.com -- they hire morons who make $4.50 per hour with a low IQ. You get what you pay for.

Remedy: Visit or call on Eddie at WestsideFurniture.com. He will take care of you. He knows business.
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Utterly Unprofessional
Posted by on
Avoid the company. We ordered expensive furniture with a promised delivery of roughly 4 weeks. At 5 weeks, they wrote to say the order would take at least 10 more weeks and that it may take longer, could not be returned and that nce ordered must be paid for regardless of delivery date. Unreal.

There are good on line furniture companies out there. This is not one of them.
     
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Good experience
Posted by on
PITTSBURGH, PENNSYLVANIA -- Item came in a very good condition. Pleased with experience, love Google check out. Will definitely buy from them again.
     
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Digbotto on 2008-04-19:
You seem to be one of the lucky ones with Thefurniture.com

I am in the midst of a terrible experience with them. I ordered a bedroom set, and not only did one of the pieces come damaged (from some rude and inconsiderate delivery people - who put the bed together incorrectly), but the wrong set was delivered (was not the finish that we had ordered).
We sent the damaged piece back with the delivery guys, and called the company about the issue. The customer service rep was brutal and had no idea what to do and told me to e-mail pictures of the incorrect set to their customer service e-mail.
I didn't hear back from my e-mail, so I called the company and got someone that said they would send a new dresser, and offered me a small refund if I wanted to keep the set that I did not order - rather than deal with the whole process again (and having the delivery guys come back to take away the furniture and bring new stuff) I accepted.
Now 2 weeks later, I have not heard anything back from the company after multiple attempts to contact them. I have also obviously not received any refund, nor have I received the new furniture. I suspect that I may never get it.

This experience has made me uneasy about ordering online from any retailer in the future.
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Damaged furniture - Worst Customer Service Imaginable
Posted by on
The furniture showed up damaged, partly due to UPS and partly due to the manufacturer not packaging the furniture well.

thefurniture.com reordered the piece and I didn't hear back from them for 2 months. I called them several times to get status, but they never contact me. When I finally called them one time I was told it was going to be delivered the next day! That was great, but unfortunately this one was even more damaged! I strongly suspect it was the same one, just repackaged.

When I sent them pictures of the second one, they called me and offered to refund my money or order a new one and said I could keep, or dispose of, the piece. I chose to get the refund. That was great! I was pretty happy. The refund never came!

After 2 weeks I never received the refund so I called them back. After being on hold for 15 monutes they came back on and said I did have to send the piece back and they would order another one, and by the way UPS was scheduled to pick it up today!

The lady in customer service did not want to hear about any previous discussions and would not let me talk to anyone above her.

Luckily I had kept the armoire and box!

So this is still unresolved and I don't know if I'll ever get my money back or what I ordered.

I would caution anyone about ordering anything from "thefurniture.com"!!!
     
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Digbotto on 2008-04-19:
I also am in the midst of a terrible experience with thefurniture.com. I ordered a bedroom set, and not only did one of the pieces come damaged (from some rude and inconsiderate delivery people - who put the bed together incorrectly), but the wrong set was delivered (was not the finish that we had ordered).
We sent the damaged piece back with the delivery guys, and called the company about the issue. The customer service rep was brutal and had no idea what to do and told me to e-mail pictures of the incorrect set to their customer service e-mail.
I didn't hear back from my e-mail, so I called the company and got someone that said they would send a new dresser, and offered me a small refund if I wanted to keep the set that I did not order - rather than deal with the whole process again (and having the delivery guys come back to take away the furniture and bring new stuff) I accepted.
Now 2 weeks later, I have not heard anything back from the company after multiple attempts to contact them. I have also obviously not received any refund, nor have I received the new furniture. I suspect that I may never get it.

This experience has made me uneasy about ordering online from any retailer in the furture.
Digbotto on 2008-04-19:
I also am in the midst of a terrible experience with thefurniture.com. I ordered a bedroom set, and not only did one of the pieces come damaged (from some rude and inconsiderate delivery people - who put the bed together incorrectly), but the wrong set was delivered (was not the finish that we had ordered).
We sent the damaged piece back with the delivery guys, and called the company about the issue. The customer service rep was brutal and had no idea what to do and told me to e-mail pictures of the incorrect set to their customer service e-mail.
I didn't hear back from my e-mail, so I called the company and got someone that said they would send a new dresser, and offered me a small refund if I wanted to keep the set that I did not order - rather than deal with the whole process again (and having the delivery guys come back to take away the furniture and bring new stuff) I accepted.
Now 2 weeks later, I have not heard anything back from the company after multiple attempts to contact them. I have also obviously not received any refund, nor have I received the new furniture. I suspect that I may never get it.

This experience has made me uneasy about ordering online from any retailer in the future.
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