WARMINSTER, PENNSYLVANIA -- Were the wrong size and they installed them anyway using a piece of wood to finish the gap. Owner offered to pay me for paint to cover the wood. Company doesn't warrant any business from ANYONE. Failed to return repeated calls and owner finally appeared to stand by his companies ridiculous work after complaints to BBB. This company does not respect the customer and when confronted with ridiculously overpriced, substandard workmanship they cut and run. Shameful that the salesman spoke glowingly about their warranty work and the fact that they have all these guarantees. Guarantees don't carry water if they have no plan on honoring them. Now I have overpriced, wrong sized windows in the house and no way to remedy it but take them to court. Sad that miss measured windows (their tech took the measurements) were installed and even after being shown the lack of fit that the owner wouldn't take responsibility. SPEND YOUR MONEY ELSEWHERE!!!
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Posted by 77volks on 2007-04-10
WARMINSTER, PENNSYLVANIA -- If you plan on using this company, learn how to accurately measure your own window frames. They sent their "Factory Trained" technician over to measure the openings for customer windows and when they arrived to retrofit the installer had to perform miracles because they were mis-measured. Thankfully they hire talented staff (this particular guy was actually a general contractor doing this for some side work) as he and his helper were the only reason I actually had windows that day. The company doesn't honor their published 100% satisfaction guarantee and the windows, while beautiful and most likely durable (have only had them for 2 weeks) are pricey. If you are going to get replacement windows from Thermal Shield, Warminster-PA, do yourself a favor and double check the technicians measurements. If I had, I would have corner round trim installed in the places were the "Custom" replacement windows didn't fit. I am only luck that they had the general contractor on his day off come do this installation otherwise I would be left with six holes in my house and no recourse.
THIS COMPANY DOES NOT HONOR IT'S GUARANTEE !!!!!!!
Be forewarned because not only is that warranty questionable, they don't return phone calls and also miss appointments with half hearted apologies.