Installed 1,595 sq. ft of Thomasville dark walnut engineered hardwood flooring.
5 Replies - Latest reply on 06/03/2008Add reply
The product is substandard, the micro-thin veneer can't be refinished. The finish does not hold up to normal wear and tear. After a few weeks the floor looks horrible smudging does not come out.
This is the poorest quality flooring I have ever experienced.
One of my biggest mistakes
I bought about 250 square feet of flooring for my poker room. After installing it and useing it the first night, the floor dented beyond belief. The first dent was from my 70 pound son sitting in a ... read full review4 Replies - Latest reply on 01/26/2014
Horrid Walnut Floors
Unfortunately, I've now had the un pleasure of having this floor for over 2 years now. It is the biggest pain in my life. I may as well have white carpeting, with feet that leak black ink. The floors ... read full review3 Replies - Latest reply on 06/11/2013
I had Thomasville Jatoba flooring installed in my home and within 3 months one of the boards developed some type of fungus on it. The interesting thing about this is that the fungus was not spread across ... read full review1 Replies - Latest reply on 01/07/2011
We purchased Thomasville ebony wood flooring in December 2009. The product immediately had chips on the sides and corners of the wood. The problem was even on boards that were not installed. Thomasville sent out an inspector who said the problem was "site caused". Nobody could ever tell me why/what was "site caused". It seemed as though the boards were defective and they put the clear coat on anyway...Thomasville never offered to do anything about the problem, let alone admit responsibility. They did not care that they had an unhappy customer, not a care at all. I was told to only clean the floor with a DRY swiffer...Finally, after months of calling, our Home Depot has offered in an store credit (probably in part to get me to stop calling them...)for the cost of the floor. Home Depot was told by Thomasville that our problems were caused by our 3 large dogs...well, our dogs are all under 25 pounds. Yes, our floor has scratches. Scratches are going to happen on a wood floor. The difference is, the scratches remain dark in color while the "chips" are white and do not cover. Bottom line, I will never by a Thomasville floor and would suggest you don't either....
We received everything in good condition. Packaging was excellent and the product looks great. We haven't installed it yet, but at this point, I'd recommend the company and the product.
1 Replies - Latest reply on 03/10/2011Add reply
I bought the Thomasville Brazilian Cherry 5" plank flooring for my new house. I paid over $5.000 for this product. DO NOT BUY THIS FLOORING!! It looks nice when clean and is pretty straightforward to install. But after installation it will never look good again. It is impossible to keep clean. It shows every speck of dirt and and mark that touches the surface. It is a dark wood, but if you even walk across it without shoes, it will leave a print.(even with socks on) We use "Bona" brand hardwood floor cleaner, but after cleaning, in good light, you can see the streaks and marks. Every tiny waterspot, footprint, or anything with moisture or dust will show. Even spots that you do not walk on will start to show dust after a day or two. This floor could be cleaned two or three times a day, but as soon as you walk on it, the spot you walked on needs cleaning. If you are planning to install laminate flooring, look somewhere else. 1 Replies - Latest reply on 01/27/2011Add reply
Thomasville flooring is being made in a china warehouse that is not certified to produce hardwood flooring. And Home Depot is very aware of this. Add reply
ANCHORAGE, ALASKA -- I would like to join the others in complaining about Thomasville flooring. The product is very thin and though mahogany is a very hard wood, this flooring scratches from a plastic vacuum cleaner head. The worst feature of this flooring is it's inability to be cleaned and the film that develops on its surface which is very obvious in a sunlit room.
1 Replies - Latest reply on 04/28/2009Add reply
Home Depot has gone the extra mile in trying to resolve this problem but so far there has been no compensation or replacement.