Three years ago, I installed Thomasville engineered hardwood flooring purchased at Home Depot. The floor is scratched, buckled, splintered and easily scratched. I am totally dissatisfied with the product. Additionally, it is no longer sold in Home Depot and cannot be purchased online either. There is no webpage available that references Thomasville flooring at all, only Thomasville furniture. This leads me to believe that this is an inferior product and, therefore, is no longer available.
Unfortunately, I've now had the unpleasure of having this floor for over 2 years now. It is the biggest pain in my life. I may as well have white carpeting, with feet that leak black ink. The floors WILL not get clean, or stay clean. For the money spent on them I would have expected even a semi-decent floor. This sucks. I bought 99 cent per sq ft wood flooring from a basic brand for a kid room and is 100x more durable and better looking than the 4+ per SQ FT flooring. I called Thomasville to complain. They told me to use Bona floor cleaners, which I had been doing... They said they would contact me back, never did.
I clean these floors every other day. Honestly, I could clean them every hour and it still wouldn't be enough. The smudges and oils that these floors attract is unreal. Even only wearing socks, it still smudges! Not to mention how easily the floor chips, and scratches. Even those I can deal with, as to be expected with wood floors, but the constant dirty looking floors is the most aggravating. I will shop in Lowe's from now on, considering this Thomasville flooring is only sold through HD and neither company cares about how horrible the product is.
I bought the Thomasville Brazilian Cherry 5" plank flooring for my new house. I paid over $5.000 for this product. DO NOT BUY THIS FLOORING!! It looks nice when clean and is pretty straightforward to install. But after installation it will never look good again. It is impossible to keep clean. It shows every speck of dirt and mark that touches the surface. It is a dark wood, but if you even walk across it without shoes, it will leave a print (even with socks on).
We use "Bona" brand hardwood floor cleaner. But after cleaning, in good light, you can see the streaks and marks. Every tiny waterspot, footprint, or anything with moisture or dust will show. Even spots that you do not walk on will start to show dust after a day or two. This floor could be cleaned two or three times a day. But as soon as you walk on it, the spot you walked on needs cleaning. If you are planning to install laminate flooring, look somewhere else.
I had Thomasville Jatoba flooring installed in my home and within 3 months one of the boards developed some type of fungus on it. The interesting thing about this is that the fungus was not spread across multiple boards (it is confined to the one board). I contacted Home Depot who sent their installer out to inspect to see if this was a problem with the installation. After close inspection it was determined the issue was a defect in the board not in the installation.
I then contacted Thomasville who sent out an engineer who made the claim the issue with the one board was due to moisture. Myself and the installer tried to explain that if moisture was the issue then more than just one board would show, however that is not the case. They refused to replace the board. I would not recommend this product or this company to anyone who is considering wood flooring. Try to find a company that has a great product and more importantly a company that is willing to stand behind the product the sell.
I bought about 250 square feet of flooring for my poker room. After installing it and using it the first night, the floor dented beyond belief. The first dent was from my 70 pound son sitting in a folding chair. I called the Home Depot the next day to start my complaint process. They requested pictures of the damage and the chairs used, which I sent and they "never received".
Finally, after 2+ weeks, they told me I must call the manufacturer to file a warranty claim. My first call to Thomasville was met with "you should have protected the floor". 3 separate calls to the 800 number went unanswered. This product is not intended to be used on any surface unless you are using bean bags and only wearing socks. My entire house is furnished in Thomasville furnishings, so this is especially more disappointing. As a shareholder in Home Depot, I will be selling my stock and doing everything I can to bring down the company. I am done with Home Depot.
We purchased Thomasville ebony wood flooring in December 2009. The product immediately had chips on the sides and corners of the wood. The problem was even on boards that were not installed. Thomasville sent out an inspector who said the problem was "site caused". Nobody could ever tell me why/what was "site caused". It seemed as though the boards were defective and they put the clear coat on anyway... Thomasville never offered to do anything about the problem, let alone admit responsibility.
They did not care that they had an unhappy customer, not a care at all. I was told to only clean the floor with a DRY Swiffer... Finally, after months of calling, our Home Depot has offered in an store credit (probably in part to get me to stop calling them...) for the cost of the floor. Home Depot was told by Thomasville that our problems were caused by our 3 large dogs... Well, our dogs are all under 25 pounds. Yes, our floor has scratches. Scratches are going to happen on a wood floor. The difference is, the scratches remain dark in color while the "chips" are white and do not cover. Bottom line, I will never buy a Thomasville floor and would suggest you don't either....
MINNEAPOLIS, MINNESOTA -- I am very unhappy with these floors. They were beautiful until winter. The floors are not properly treated and they have shrunk unevenly up to a 1/4" in some locations. Thomasville has washed their hands of the issue and I am left with floors that cost me $1800 and now need to be replaced. I am not a wealthy person and cannot afford further action at this time. The floors distract from the value of my otherwise well kept home. I will never purchase Thomasville flooring again. This has been a very unpleasant experience and I would not recommend these floors to anyone. Home Depot has also not stood behind their product and customer in this purchase.
ANCHORAGE, ALASKA -- I would like to join the others in complaining about Thomasville flooring. The product is very thin and though mahogany is a very hard wood, this flooring scratches from a plastic vacuum cleaner head. The worst feature of this flooring is its inability to be cleaned and the film that develops on its surface which is very obvious in a sunlit room. Home Depot has gone the extra mile in trying to resolve this problem but so far there has been no compensation or replacement.
GREENVILLE, SOUTH CAROLINA -- We installed 1200 sq ft of Walnut Thomasville engineered hardwood flooring a year ago and it has been a thorn in our side ever since. The Walnut finish is beautiful, but will not stay clean. We don't even have any children. They smear/smudge, footprints and shoeprints show. Bona Hardwood Floor spray cleaner (recommended by Thomasville) seems to work best, but still requires cleaning twice a week or more. We trusted Thomasville's reputation for quality products, but are greatly disappointed. We have no choice but to tolerate and do back-braking cleaning, until we can afford to do something else.