ANCHORAGE, ALASKA -- I would like to join the others in complaining about Thomasville flooring. The product is very thin and though mahogany is a very hard wood, this flooring scratches from a plastic vacuum cleaner head. The worst feature of this flooring is its inability to be cleaned and the film that develops on its surface which is very obvious in a sunlit room. Home Depot has gone the extra mile in trying to resolve this problem but so far there has been no compensation or replacement.
MICHIGAN -- We have spent a lot of time and money on this wood flooring because of how beautiful the color is and our trust in Thomasville's reputation. Unfortunately we can't even enjoy the room at all because the floor is so distracting with footprints and smudges. Every touch to the floor shows. We clean the floor at least 2 times a day. During parties we don't even want to show off the floors because how messy they look. We will be returning the rest we have that we were planning on laying in our bedroom. Terribly disappointed.
GREENVILLE, SOUTH CAROLINA -- We installed 1200 sq ft of Walnut Thomasville engineered hardwood flooring a year ago and it has been a thorn in our side ever since. The Walnut finish is beautiful, but will not stay clean. We don't even have any children. They smear/smudge, footprints and shoeprints show. Bona Hardwood Floor spray cleaner (recommended by Thomasville) seems to work best, but still requires cleaning twice a week or more. We trusted Thomasville's reputation for quality products, but are greatly disappointed. We have no choice but to tolerate and do back-braking cleaning, until we can afford to do something else.