DAYTON, OHIO -- When we rented a car from Thrifty for a 2-week trip. We asked at the counter for detailed information on toll charges. We expected to travel on E-470 around Denver, which we knew allowed ONLY electronic payment of tolls. The explanation at the rental desk was that we could pay either a flat $71.98 for 2 weeks of tolls, or pay the actual tolls plus a $15 administrative fee. Since we planned only 1 trip around E-470, the $15 charge seemed like a much better deal and that was what we elected. Unfortunately, when the bill came over 2 months later, Thrifty charged us $15 FOR EACH TOLL PLAZA WE PASSED during the 47 mile trip, adding an extra $60 to the actual toll of $15.95.
N CHARLESTON, SOUTH CAROLINA -- I scheduled a reservation for a vehicle with the intention that they were located in the airport I was arriving at. When I arrived I discovered that they in fact were NOT located in the airport as advertised. I contact them and they sent a shuttle to come pick me up. When I got there I was informed that there was a charge for the shuttle even though they failed to mention this prior.
After being hounded by the customer service lady, I was talked into buying their insurance even though I said no 3 times. Then they charged my debit card an additional $150.00 for deposit instead of having it show as a pending charge. I had to contact my bank to dispute the charge that they wanted to wait 2+ weeks to refund back to me. Someone needs to investigate this company. They are holding people's money and refunding it when they are good and ready. THEY ARE CROOKS!!!
TULSA, OKLAHOMA -- Be wary of renting from Thrifty in Seattle. If you do not pay for their electronic toll payment option at over $10 per day and travel over the Evergreen bridge you will certainly receive a $15 charge, plus the cost of the toll for each transit. You cannot pay cash at the bridge. You cannot contact the toll authority web site or toll free number and pay with a credit card for a car registered to the rental company. That's the way the process works. Once you go over the bridge without the electronic toll box, you are on the hook to Thrifty!
Thrifty, for their part, will not accept responsibility for informing consumers of this situation. Their position is that they offer you the box and if you decline, that's your problem. We did not know that there was no cash option at the bridge when we reserved the car or when we picked it up. We did inform Thrifty at the rental counter upon return that we owed a toll and wanted to pay. The agent gave us a piece of paper with a website and a toll-free number to call, with process instructions. We called that number and attempted to make payment.
We told the agent the license plate for the car and the time of the bridge transit. We were told that the payment would be processed. 4 months later, Thrifty billed my credit card for the tolls plus a $15 administrative fee. I offered to pay the toll. They will not waive the administrative fees. They do not make exceptions. Neither do I. Goodbye Thrifty. I simply do not do business with a company that insists on profiting from its customer's failure.
PORTLAND, OREGON -- Once arriving at Thrifty had to deal with desk personnel that car I wanted they did not have. Told him I had e-mail confirmation that vehicle would be available when I arrived. They then discovered the vehicle was on site. Next wanted to know if I wanted daily insurance. Told him no. When trying to hurry to get out of the place which had already delayed my departure for our Oregon vacation I made the mistake of signing the receipt without reading all the way down. Upon returning vehicle was hit with a $259 bill for insurance. Called Thrifty customer service after I returned home from vacation and was told there is nothing they can do.
WINDSOR LOCKS, CONNECTICUT -- My friend and I rented a car from Thrifty in Windor Locks, Connecticut near the Bradley International airport. When we went to return the car, with 2 hours left before our flight departed, we got hopelessly lost -- because the map that Thrifty provided to us with the car was totally wrong, showing the car rental place in the opposite direction up Route 75 to where it actually was. We called Thrifty, and they connected us to their "directions department", where we were then given more wrong directions, also in the opposite direction to where the Thrifty that we were looking for was, and were told that our Thrifty was on South St. -- the Thrifty is actually on Spring St.!!!
I have an awfully hard time believing that this was all innocent, considering how much it costs if you bring the car back late. We only found the agency by driving around an industrial park area for 30-40 minutes, and very nearly missed our flight. Absolutely terrible -- these people are nothing but thieves!!!!
ORLANDO, FLORIDA -- I have rented with several companies in Orlando, FL. Thrifty is BY FAR the worst. You are quoted one thing and when you actually rent the car the charges are at least $150 more than what you were quoted. This company nicles and dimes you for everything. If you miss a $ .50 too they charge you $25.50 because of a $25 Administrative fee, which can never be justified where the fee actually comes from. After much research, it seems SEVERAL people have had the same issues with being overcharged with these hidden fees until you actually sign the contract. This rental car company preys on tourists!! Leave the counter, you are better off trying to rent from another company!!
LISBON -- I have posted a video on YouTube showing my experience, at: http://youtu.be/xZplcXlghyA
But basically, what happened is...
In February 2011, I rented a time bomb from Thrifty Car Rentals. I thought I was renting a car, that was what I booked, but Thrifty fooled me. After the first 200 kilometers the car started to fail, and my wife and I had a tough time for 15 days!
I was with my wife in Portugal and decided to rent a car with Thrifty to go to Spain. Our road trip started on a cold rainy day of winter, and the first thing to fail was the air conditioning. Have you tried to drive a car when it's cold outside without air conditioning? Well, the windshield gets dangerously foggy, and the only way to fix this is by opening the window. Thank god I was in Spain and not in Canada. It was "only" 9ºC (48º F) outside. Blood doesn't freeze at this temperature.
But that was only the beginning...
The next day I noticed that one of the tires was flat, so I filled it up. But that tire was actually losing air, permanently and gradually, so I had to do that everyday for two weeks. And the reason is because Thrifty doesn't offer assistance to their clients in Spain, even though I was only 200 kilometers away from their closest agency. They didn't offer (or accepted, after I asked) to send me a replacement car. Instead, they told me I should fix their vehicle myself!
When I finally got back to Lisbon and expressed my discontent, they didn't care much, and just offered a miserable 20% discount, as a deal to get rid of me. The amount would be refunded directly to my credit card account.
And that's when I was fooled again. I should have known they would never reimburse me. They were only trying to get rid of a complaining client before another sucker came in to burn his money away with them.
But I was still hopeful, trusting on the company and thinking that was an isolated problem when, one month Iater, I sent an e-mail through their website, at
Thrifty.com explaining what happened. Few days later they confirmed my fear when I read their answer saying that was not their problem and I should deal straight with their agency at Lisbon. As if Thrifty Portugal, at Lisbon, was not really Thrifty.
It's really disappointing. I recommend this company to be a (bad) case of study for business schools around the world.
40 LEE BURBANK HIGHWAY, REVERE, MASSACHUSETTS -- Guaranteed to rip you off...Avoid at all costs!â¨We booked a small SUV over the internet for round about $300 but when we arrived Thrifty played what I now know to be a common scam of theirs. Apparently, they didn't have our SUV in stock so where upgrading to the next sized model free of charge. We paid another $100 for an additional driver, another $60 for an infants car seat and another $120 to hire a sat nav. An American friend of mine later told me you can buy sat navs in the US for less than $60. Another little scam they play is to charge you for a full tank of fuel...Their price for a full tank of fuel in my case was about $15 more than a tank of fuel actually cost. This wasn't mentioned anywhere when I booked the car. â¨And now we come to the big sting... when we returned the car they'd charged us $120.00 for upgrading to a larger SUV. There was a black guy named Joe managing this particular branch near Boston Logan and guess what... he didn't even have the authority to authorise a refund and we'd have to get in touch with Head Office. So we have a branch manager with no financial authorisation level whatsoever; well at least when it comes to dealing with refunds. More annoying was that he was completely ignoring my complaints and focussing on another member of our party who was trying the softly softly approach. This guy had clearly developed a thick skin from dealing with irate customers. Of course we'd signed for the upgrade when we took the car so had consented to having the additional $120 dollars debited (or so we were told). Trust me when I say there was no room for misunderstanding; it couldn't have been made any clearer that the upgrade was free due to it being their fault. Why are they even booking cars out when they know they're already booked? Thrifty are amongst the worst companies I've ever dealt with. They think nothing of accepting bookings for cars they don't have and then rip you off for an upgrade. A $300 car ended up costing us over $700! I say again; avoid at all costs!
KAHULUI, HAWAII -- After incurring accidental damage to a Thrifty rental vehicle during my last vacation to Maui Hawaii, I acted in good faith and proceeded to the nearest Thrifty location in order to report the incident and to evaluate the damage -- in compliance with what I though to be Thrifty's policy for damage to its rental vehicles during a rental. The vehicle was in driving condition.
Upon arrival at Thirfty's Kahului HI location, I was told by the attendant that I had to “sign off on my contract” and pay all fees. I was asked to terminate the rental agreement, despite me verbalizing objection. I was told I was not allowed/eligible to rent a replacement vehicle until the aforementioned Thrifty location had evaluated the damage incurred by me to the rental vehicle. I filled out the incident report where I provided evidence of double (auto) insurance coverage and reassured the attendant that I had a clean driving record and that I'm a very careful driver at all times.
The attendant proceeded to offer my travel companion a replacement vehicle, assuming we were together and/or that we would spend the rest of our time in Hawaii together. My travel companion accepted the offer as it was our only option at the time. The weekly rate pre-negotiated in my initial reservation was not honored as both my friend and I were charged a higher “daily rate”.
Thrifty's policy regarding damage to rental vehicles doesn't seem to address continuation of the rental agreement in such circumstances, exchange for another vehicle or possible termination of rental.
I felt humiliated and coerced to change my vacation plans given the way Thrifty Kahului handled the aforementioned incident. I believe Thrifty Kahului interpreted and enforced Thrifty's policy on damage to its rental vehicles in a way to materialize financial gain at my expense and suffering.
It is my hope that other responsible, fully insured drivers who may unfortunately cause accidental damage to Thrifty's rental vehicles are not treated the unfair way I was; Thrifty should offer such clients a reasonable solution in a time of hardship instead of maximizing profits at the financial and emotional expense of its clients.
LOS ANGELES, CALIFORNIA -- I was in for a convention in Anaheim, but flew into Los Angeles. I got a package through Expedia and PAID for my rental car with Thrifty within this vacation package. Upon my arrival to Thrifty the clerk asked my boyfriend and I if we wanted any addition coverages and we specifically said NO. We had our own insurance and we were only driving to Anaheim and parking it at the hotel anyway. The clerk asked my boyfriend to initial where he was told, next to the declined areas. Before he signed anything, I asked twice if we would be billed for anything. He said no, just if we violated any state laws. I purposely asked for a third time because he barely spoke English and he said no, the only thing on my credit card was a $400 hold in case we didn't return the car. Fine, little did we know what PPP and LDW1 means we trusted the clerk and initialed where he asked.
The day we returned the car, I asked the guy who was looking over the car if we are getting charged for the 5 days we rented the car. He said no. I got a receipt and it said net owed ZERO. Great, I wasn't lied to.
Little did I know returning back from my trip, I was doing my bills and I happened to look at my credit card statement. 2 days later I was charged $146.63 for something I agreed to. I called customer service and this woman was RUDE and I told her to not take that tone with me and told her I didn't agree to anything. She then sends me of a copy of the receipt I already had.
My boyfriend looked over both receipts and we found that we supposedly agreed to liability insurance and Loss Damage. WE HAVE INSURANCE, why would we get double what we had??
These initials that they have on the receipt forms are completely bogus and doesn't tell you anything (UMP SLI PPP). This clerk make it clear that we declined and waived all extra costs, yet we get billed and now this is my problem??? Guess again, the BBB is next to know about this.