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Thrifty - Page 3

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1.1 out of 5, based on 17 ratings and
101 reviews & complaints.
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Poor Service - Low Corporate Integrity
Posted by on
Rating: 1/51
TULSA, OKLAHOMA -- Be wary of renting from Thrifty in Seattle.
If you do not pay for their electronic toll payment option at over $10 per day and travel over the evergreen bridge you will certainly receive a $15 charge, plus the cost of the toll for each transit. You cannot pay cash at the bridge. You cannot contact the toll authority web site or toll free number and pay with a credit card for a car registered to the rental company. That's the way the process works. Once you go over the bridge without the electronic toll box, you are on the hook to Thrift!.
Thrifty, for their part, will not accept responsibility for informing consumers of this situation. Their position is that they offer you the box and if you decline, that's your problem. We did not know that there was no cash option at the bridge when we reserved the car or when we picked it up. We did inform Thrifty at the rental counter upon return that we owed a toll and wanted to pay. The agent gave us a piece of paper with a website and a tollfree number to call, with process instructions. We called that number and attempted to make payment. We told the agent the license plate for the car and the time of the bridge transit. We were told that the payment would be processed. 4 months later, Thrifty billed my credit card for the tolls plus a $15 administrative fee. I offered to pay the toll. They will not waive the administrative fees. They do not make exceptions. Neither do I.
Goodbye Thrifty. I simply do not do business with a company that insists on profiting from it's customer's failure.
     
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clutzycook on 2013-01-22:
This is pretty standard across the car rental industry.
At Your Service on 2013-01-22:
I like the last sentiment but find that, in fact, most companies do profit off the failure of others.
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Insurance Scam
Posted by on
Rating: 1/51
PORTLAND, OREGON -- Once arriving at Thrifty had to deal with desk personnel that car I wanted they did not have. Told him I had e-mail confirmation that vehicle would be available when I arrived. They then discovered the vehicle was on site. next wanted to know if I wanted daily insurance told him no. When trying to hurry to get out of the place which had already delayed my departure for our Oregon vacation I made the mistake of signing the receipt without reading all the way down. Upon returning vehicle was hit with a $259 bill for insurance. Called Thrifty customer service after I returned home from vacation and was told there is nothing they can do.
     
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Deliberately Given Wrong Directions
Posted by on
Rating: 1/51
WINDSOR LOCKS, CONNECTICUT -- My friend and I rented a car from Thrifty in Windor Locks, Connecticut near the Bradley International airport. When we went to return the car, with 2 hours left before our flight departed, we got hopelessly lost--because the map that Thrifty provided to us with the car was totally wrong, showing the car rental place in the opposite direction up Route 75 to where it actually was. We called Thrifty, and they connected us to their "directions department", where we were then given more wrong directions, also in the opposite direction to where the Thrifty that we were looking for was, and were told that our Thrifty was on South St.--the Thrifty is actually on Spring St.!!!

I have an awfully hard time believing that this was all innocent, considering how much it costs if you bring the car back late. We only found the agency by driving around an industrial park area for 30-40 minutes, and very nearly missed our flight. Absolutely terrible--these people are nothing but thieves!!!!

     
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Alain on 2012-05-24:
It's hard to confirm they're thieves, but they certainly seem inept. There's not much but a mailing address on their web site for customer feedback unless you're a 'Blue Chip Member'. There are other car rental companies that would probably appreciate your business and can give accurate directions. Perhaps you may want to take your business to them?
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Thrifty is DISHONEST about charges!!
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- I have rented with several companies in Orlando, FL. Thrifty is BY FAR the worst. You are quoted one thing and when you actually rent the car the charges are at least $150 more than what you were quoted. This company nicles and dimes you for everything. If you miss a $ .50 too they charge you $25.50 because of a $25 Administrative fee, which can never be justified where the fee actually comes from. After much research, it seems SEVERAL people have had the same issues with being overcharged with these hidden fees until you actually sign the contract. This rental car company preys on tourists!! Leave the counter, you are better off trying to rent from another company!!
     
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trmn8r on 2012-05-11:
What actually happened? What does missing $.50 mean? Is the administrative fee charged to everyone, or was it a penalty of some sort? What made up the rest of the $150 extra that you were charged? As is, I can't tell why you paid more than you were supposed to.
madconsumer on 2012-05-11:
thank you for the warning.

very helpful review!!
bob932304 on 2012-05-12:
The 50 cents was for a 'toll' not a 'too'.
trmn8r on 2012-05-12:
Oh, that makes sense. Yes, if you rent a car and blow through a toll, the rental car agency charges a fee in addition to the fine. I don't blame them. It costs money to pay the staff to process the paperwork associated with that.
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Review
Posted by on
COLUMBUS, OHIO -- DO NOT RENT A CAR FROM THIS COMPANY! It seems that they can manipulative the electronic check in process and you end up paying for things you declined at check in. If you cannot avoid renting from this company then check the papers they hand you very carefully before leaving the counter. I did not and it cost me several hundreds of dollars, four + hours of my time and a 200 mile drive. The local manager nor the Thrifty super desk via their 800 number would do nothing to correct the situation. I will protest the charges with my credit card company but I do not have a good feeling that I will be satisfied. Take your rental car business elsewhere. Deal with a company that cares and does not cheat non-suspecting customers. DO NOT RENT A CAR FROM THIS COMPANY. You will end up paying more than you bargained for.
     
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investigativeguy on 2012-07-06:
Yes Thrifty and Dollar both trick you into insurance AFTER you decline it.They tell you to sign a small electronic pad after you verbally decline insurance.You think when you click on the pad you are declining but in reality they have just signed you up for pricey insurance. If this has happened to you,fight back , tell us your story email investigativeguy@gmail.com
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Rip Offs
Posted by on
I Rented a weekly rental of which online allows you to make a reservation of less than $20 bucks a day only to get hit with all these outlandish taxes you never even heard of plus when you return the car you get nothing back in return because you use a debit card. In the beginning of this whole BS contract they run your credit for a debit card! What's the importance of running your credit with a debit card that does not return the deposit? Forget about less than $20 a day when you pay a deposit of %15 or what ever is greater! Then to top it off you have to without a doubt get their insurance that does not cover your property, but it says in the contract it does. WTF, so I leave a brand new phone that no one does not find, then calling every day after the rental was returned to no surprise no one finds it & the MANAGER GEORGE at the Lauderdale lakes fl location on 441(ST. RD7) says to me if no one seen it I'm out of a phone, with no kind of empathy or support of WHAT WE CAN DO other than RIP YOU OFF FOR SPENDING $337.00 WITH NO RETURN OF ANY DEPOSIT!!!
     
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trmn8r on 2011-09-28:
There is a lot going on in this complaint, but it seems the main problem is a phone that you misplaced.

I would be surprised if insurance offered by the rental company covered such a loss, especially if there is no way to prove it was in the car when you returned it.

Each of these items needs to be addressed individually - for example what in the contract leads you to believe the rental insurance should cover the phone?

As far as not getting a deposit returned, are you saying that they kept more in payment than the final bill? That should be illegal, if it happened.
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Sharp Practice
Posted by on
I hired a car recently from the Thrifty agent at Munich Airport and the car was excellent but the rate on the net was €60 for eight days which also seemed very good. When I arrived they said I would have to take out German insurance and that would have brought it up to €380 but all I could do was opt for €345 and take a €600 hit in the event of an accident. Thuis should be made clear on their site as the other co's rates were higher but included the insurance, it seems. This is really very sharp practice to lure in unsuspecting customers.
     
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Deceptive practices, fees
Posted by on
I travel frequently for business and I have rented hundreds of cars, always from Avis or Enterprise. My wife and I decided to visit San Francisco on vacation and she used Kayak to make a booking at the SFO Thrifty. Her rationale was simple: they offered the cheapest rates for a one-week rental of a mid-sized car. At first, I was pleased with the choice when we arrived at the rental car facility - Thrifty had the shortest lines by far. Now in retrospect I should have suspected a problem. I have never before experienced such smarmy service. Although I was explicit in declining additional insurance, it was applied anyway as a 'waiver'. And once the contract is issued, this insurance-disguised-as-a-waiver cannot be reversed. When I protested, I received a smug lecture on the importance of reading a contract before signing it. This is true, but my experiences with Avis and Enterprise were always more transparent. Finally, when returning the car I was asked to provide a receipt proving that I had filled the gas tank within 10 miles of the airport. Although I had done this moments before, I didn't think to keep the receipt - and this mistake cost me another $9 in fuel charges. My conclusion is that Thrifty might advertise the best rates, but that they make up for the difference in deceptive ways. Be careful. I will never rent from Thrifty again. I would rather give business to more honest and transparent companies.
     
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Avoid renting car from Thrifty (Terstappen) in Frankfurt
Posted by on
Avoid renting a car from Thrifty-Terstappen at the Frankfurt Airport in Germany!

They have a 'cushy' insurance scheme with VISA that cost me 17 Euros per day or a total of 459 Euros over and above the contract price settled through Expedia. ca last fall. Their agent at the airport refused to accept the Collision Loss Damage Waiver covered by my Citibank Platinum Master Card in spite of presenting a confirmation letter from Citibank. Yet, there was no hesitation in honouring that same Master Card for the total amount charged for the rental.

As expected, my written complaint fell on deaf ears. The CEO of Dollar Thrifty, the CEO of VISA, and the CEO of Expedia chose to hide behind pages of 'Fine Print'. Terstappen in Germany did not bother to respond and CitiMastercard hoped to retain my loyalty with a $100 credit. I am still short the equivalent of $550Cdn.

Have I experience COLLUSION - UNETHICAL BUSINESS PRACTICES - RIPP-OFF TACTICS - or worse OUTRIGHT FRAUD ??

Is it time to impose more REGULATIONS on the Industries implicated here ??

Klaus Keunecke,
Grand Bend, Canada
     
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Maria on 2011-05-19:
This Terstappen firm is a horrible, horrible company. The price that was quoted on carrentals.com was no where near the price they DEMANDED from us when we got to their rental counter. They told us that they did not take VISA that carries insurance and in addition to an increase in the daily fee of 14 euros, they demanded to charge 1200 euros to my visa. I lost about 75 dollars when they credited my account back with this money due to the change in exchange rate. HORRIBLE experience.

Currently they rent as Thrifty and Dollar.
shea on 2012-05-03:
YES! AVOID TERSATAPPEN AT ALL COSTS.... OR IT WILL COST!!
I can Echo the comments above. I booked through CarRentals.com and was quoted ~ $300.00 for my rental (2 weeks). I was anticipating this to be more when taxes/VAT was added in, but was floored when my final bill came to $1,321.53!! I, too, purchased travel insurance only to be told that they do not accept this and that "they keep having problems with this." They promptly produced a standardized letter for ME to fax to the company to cancel my claim, and would not release the car unless I purchased their insurance policy for $412 (in addition to the now $910 rental car). $910 I can easily accept as the cost for a rental car for 2 weeks, but a mandatory insurance plan that is half the cost of the rental?! And you are left with NO OTHER choice unless "you have a pre-authorized letter from Master Card stating you have Platinum status and insurance coverage". Talk about non-existent fine print leaving you with no other choice when you arrive. I hope others read this before making plans to travel to Frankfurt!
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A rip off
Posted by on
VANCOUVER BC CANADA AIRPORT -- In November I rented a car at the Vancouver airport, we checked the car over, and marked down the little paint scratches and dents. just as I was getting ready to get into the car, I noticed a ding on the hub cap and told the women about it, she said, " oh it is minor, don ' t worry no problem".I think the women at the check out was getting tired of my finding more little things wrong with the car and she was having to mark them down. It was a 120 dollar problem when I brought the car back. I explained how I couldn't have done it, as I drove to point B parked the car in the drive way and than a week later drove back to the airport. I didn't move the car for a week. I was billed the 120 dollar charge.
Be sure you mark every single mark on the car on the check out sheet before you leave. Their rudeness was a whole other issue, both on the phone to Ottawa and also at the counter at the airport.
Never again will I use Thrifty in Vancouver which is also now Budget.
     
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bruce2954 on 2011-06-08:
Why didn't you explain that she said not to worry about it?
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