N CHARLESTON, SOUTH CAROLINA -- I scheduled a reservation for a vehicle with the intention that they were located in the airport I was arriving at. When I arrived I discovered that they in fact were NOT located in the airport as advertised. I contact them and they sent a shuttle to come pick me up. When I got there I was informed that there was a charge for the shuttle even though they failed to mention this prior.
After being hounded by the customer service lady, I was talked into buying their insurance even though I said no 3 times. Then they charged my debit card an additional $150.00 for deposit instead of having it show as a pending charge. I had to contact my bank to dispute the charge that they wanted to wait 2+ weeks to refund back to me. Someone needs to investigate this company. They are holding people's money and refunding it when they are good and ready. THEY ARE CROOKS!!!
PORTLAND, OREGON -- Once arriving at Thrifty had to deal with desk personnel that car I wanted they did not have. Told him I had e-mail confirmation that vehicle would be available when I arrived. They then discovered the vehicle was on site. next wanted to know if I wanted daily insurance told him no. When trying to hurry to get out of the place which had already delayed my departure for our Oregon vacation I made the mistake of signing the receipt without reading all the way down. Upon returning vehicle was hit with a $259 bill for insurance. Called Thrifty customer service after I returned home from vacation and was told there is nothing they can do.Add reply
VANCOUVER, CALIFORNIA -- Abusive customer service(tall male),when questioning the forms, prior to signing. Forced you to sign forms, prior to inspecting vehicle. I wanted to write a comment in comment section, that I had my own car insurance, he verBally scolded me in a very loud voice(everyone looked that was in line) and said if I did not sign forms the way he told me too, I would be without a vehicle...therefore stranded in Vancouver Airport...
Talked to manager about his behavior and his response was,"you poor thing, he was tired from the end of his day".
WINDSOR LOCKS, CONNECTICUT -- My friend and I rented a car from Thrifty in Windor Locks, Connecticut near the Bradley International airport. When we went to return the car, with 2 hours left before our flight departed, we got hopelessly lost--because the map that Thrifty provided to us with the car was totally wrong, showing the car rental place in the opposite direction up Route 75 to where it actually was. We called Thrifty, and they connected us to their "directions department", where we were then given more wrong directions, also in the opposite direction to where the Thrifty that we were looking for was, and were told that our Thrifty was on South St.--the Thrifty is actually on Spring St.!!!
1 Replies - Latest reply on 05/24/2012Add reply
I have an awfully hard time believing that this was all innocent, considering how much it costs if you bring the car back late. We only found the agency by driving around an industrial park area for 30-40 minutes, and very nearly missed our flight. Absolutely terrible--these people are nothing but thieves!!!!
ORLANDO, FLORIDA -- I have rented with several companies in Orlando, FL. Thrifty is BY FAR the worst. You are quoted one thing and when you actually rent the car the charges are at least $150 more than what you were quoted. This company nicles and dimes you for everything. If you miss a $ .50 too they charge you $25.50 because of a $25 Administrative fee, which can never be justified where the fee actually comes from. After much research, it seems SEVERAL people have had the same issues with being overcharged with these hidden fees until you actually sign the contract. This rental car company preys on tourists!! Leave the counter, you are better off trying to rent from another company!! 4 Replies - Latest reply on 05/12/2012Add reply
COLUMBUS, OHIO -- DO NOT RENT A CAR FROM THIS COMPANY! It seems that they can manipulative the electronic check in process and you end up paying for things you declined at check in. If you cannot avoid renting from this company then check the papers they hand you very carefully before leaving the counter. I did not and it cost me several hundreds of dollars, four + hours of my time and a 200 mile drive. The local manager nor the Thrifty super desk via their 800 number would do nothing to correct the situation. I will protest the charges with my credit card company but I do not have a good feeling that I will be satisfied. Take your rental car business elsewhere. Deal with a company that cares and does not cheat non-suspecting customers. DO NOT RENT A CAR FROM THIS COMPANY. You will end up paying more than you bargained for.1 Replies - Latest reply on 07/06/2012Add reply
I Rented a weekly rental of which online allows you to make a reservation of less than $20 bucks a day only to get hit with all these outlandish taxes you never even heard of plus when you return the ... read full review1 Replies - Latest reply on 09/28/2011
I hired a car recently from the Thrifty agent at Munich Airport and the car was excellent but the rate on the net was €60 for eight days which also seemed very good. When I arrived they said I would have to take out German insurance and that would have brought it up to €380 but all I could do was opt for €345 and take a €600 hit in the event of an accident. Thuis should be made clear on their site as the other co's rates were higher but included the insurance, it seems. This is really very sharp practice to lure in unsuspecting customers.Add reply
I am very dissatisfied with this company. A phone call afterwards did nothing as well. I would not recommend anyone to use this company and it makes sense why this was the only car rental counter that did not have a line of customers waiting. I have learned my lesson to not rent a car from Thrifty ever again. These people do not have your best interests at heart, if you are only using a vehicle for a limited amount of time, they will still charge you the full rate anyway. I feel that the customer service departement did not care and was unwilling to help me in my case. I will never use them again and advise everyone to stay away. These people lure you in with low prices, but will add optional coverage (making it seem necessary) that makes your final price go sky high. This car cost me more than my hotel room. Please stay away from this company at all costs. They are unfriendly and out to get whatever they can. Stay far, far away.1 Replies - Latest reply on 01/21/2011Add reply
We rented a thrifty car at Munich airport (their contractor there is called Terstappen or something like that). The car was crappy - far different than the glossy car they advertised. we rented for 6 days and in the 2nd day it broke down. they gave me a replacement only after 24 hours, and made me personally go to the garage (at a different town) to pick up the car after 48 hours after it was fixed. They did not agree to reimburse me for the time I did not have a car nor my trouble. Then 3 weeks after returning the car they charged me another 30 Eu claiming the car was dirty (damn lie!). consumers beware!!!1 Replies - Latest reply on 10/21/2010Add reply
I found the people at Thrifty very Polite. I am enjoying my buying experience with them. I would recommend them to any one looking to buy a car. If you have some credit challenges go there you will get a low mileage car where everything is in good shape and works good. There not like a buy here pay here where you get a car with 160,000 miles on it.
Thank you Thrifty Car Sales
A complete rip off, avoid at all costs!
40 LEE BURBANK HIGHWAY, REVERE, MASSACHUSETTS -- Guaranteed to rip you off...Avoid at all costs!
We booked a small SUV over the internet for round about $300 but when we arrived Thrifty played what I now know to be a common scam of theirs. Apparently, ... read full review2 Replies - Latest reply on 11/17/2010
We rented a car from Thrify at the Munich, Germany airport, Aug 14-31, 2010. They would not accept our proof of CDW insurance because it was not a personal letter from our credit card company that had the word Germany on it, as well as our name. No other company has ever required this. We had to buy their CDW insurance at 15 Euros per day. When we eventually showed them the letter from our insurance company with the required information (it took us a few days), they would not honor that information. Avoid Thrifty Car Rental at all costs.1 Replies - Latest reply on 09/27/2010Add reply
IRELAND -- Collecting a potential investor from Cork Airport for a business meet was nerve wrecking to say the least, I stood outside arrivals with my card.. met my appointment who was anxious on collecting his car and getting that process over with. Arrived at the desk and wow Louise Nash, talk about welcoming, professional, friendly without being OTT or "fake" her early morning banter was unbelievable a breath of fresh air!!!!!!!, Louise spoke to.... not at... cranky customers and made everyone smile and laugh and made them all so relaxed including my client, Thrifty have great staff and that's everything in business today, well done and thank you, we got our investor and I know his first impression of Irish workers made him see real potential. I Recommend Thrifty Cork highly to everyone, excellent customer service, cars and transfers to and from the airport well done again.1 Replies - Latest reply on 09/26/2010Add reply
Thrifty Screwed Military Parents
MILWAUKEE, WISCONSIN -- We traveled to Great Lakes Il to be a part of our son's graduation from Navy boot camp and rented out car through Thrifty at the Milwaukee Airport. The location of the rental kiosk and overall performance ... read full review2 Replies - Latest reply on 09/06/2010
We were tricked by the Wild Car deal offered by Thrifty. When we reserved a car under this category on line, we were promised a great deal for a mid-size or larger car. When we went to pick up the car, we were told that this deal will only get us the Grand Marquis and nothing else. We were then shown a very old beat up car, and told by the front desk personnel that this car will only give us 18 MPG on the highway. They suggested we are better off with a compact car, which we now have to pay an upgrade fee for. Even when I said that we don't mind the old car, the personnel insisted to look for a "better car" for us.
4 Replies - Latest reply on 08/17/2010Add reply
We ended up paying close to $100 to upgrade to a compact car for a weekly rental. If we have booked the same compact car on-line instead of taking the Wild Car option, it would only cost us around $20 more.
This is a bait Thrifty put out to get naive people like us. Don't be fooled!!
CLEARWATER, FLORIDA -- The experience I had when Bo approached me was very relaxed. I mentioned I was interested in the 1998 Honda Accord. I had already looked at Car Max, Honda dealerships, and others and told Bo I was still looking. I had my list of vehicles to go look at and still had a couple more in the Clearwater area. He made me feel totally comforable and stress free to get the car I need. All in all, I recommend Bo and his team at Thrifty Car Sales to my friends and co-workers. If there are any problems with the car, expect these guys to make it right! If you want a personal reference, you may contact me. Thanks Bo, you guys were great.