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Purchasing Tickets Online
Posted by on 03/24/2001
CALIFORNIA -- I am an avid concert goer. I purchase tickets for up to 20 events a year. I am also a computer owner with an internet account. So, when Ticketmaster opened their online ticket service, I was excited about the possibility of not having to fight the phone lines or wait in line to purchase my tickets, I could do it all from my home. Well, that was until two weeks ago when I attempted to purchase tickets through their internet presale arrangement.

I had had problems trying to get tickets through their online service before. The usual things, server too busy, cannot process order, etc. But, this time, I actually got to the page where the tickets have been reserved and you have 5 minutes, or so the page says, to complete the transaction. The problem is, I was never able to complete the transaction. Their online servers lost my connection, so I lost my tickets. This happened twice within 10 minutes of each other. The fact that I was on a computer that had a T1 line (this is a very very fast internet connnection, much faster than DSL), did not seem to make any difference.

After my experience, I contacted Ticketmaster, to see if I could get some assistance. After being shuffled back and forth from phone centers in Orlando and California, and being put on hold for over an hour and a half, I finally got in touch with a Customer Service Manager. I explained what had happened and her answer was, "Sorry, there is nothing we can do."

So, I took the matter all the way to the CEO. He never returned my call.

Needless to say, I would warn anyone and everyone from Ticketmaster's Online service if your intent is to get good seating for a show that you expect to sell out quickly, or if you have a internet connection speed that is lower than DSL. I would also warn you from trying to get any decent customer service from them if you have any problems. They are completely inept from top to bottom. It is no wonder that their stock price is in the pits.
     
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Posted by Anonymous on 2001-05-12:
I am very unhappy with the service I have recieved from TicketMaster.
I purchased tickets for the MXPX concert in Phildelphia for 2 pm, May 13th
I used the automated phone ordering service.
First, I requested the tickets to be mailed to me, regular mail.
When I had not recieved them, 3 days before the concert, I called customer service.
I was informed that the tickets had not been mailed out yet, and that
I would have to pick them up at the box office. I gave my daughter's
name, since she would be the one to pick up the tickets, although
I had paid for them with my credit card.
I then went to the web site, to print out a copy of the information
so she would have a "hard copy" of the information to take with her.
It is then that I discover that the ticket says it is for the 8:00 PM show
not the 2:00 pm, I had requested. I NEVER asked for the 8:00 show.
After listening to a busy signal for 2 hours, trying to reach the customer
service department, the person I spoke to told me that my tickets
had indeed been mailed out, and that a lost ticket voucher had been
made. That there was nothing she could do to change the time,
even though there were still tickets for the 2:00 show available.
She repeated over and over that the automated system verifies the time
of the concert 3 times. YES, and 3 times I verified it was the 2:00 show I was buying.
I then spoke to the supervisor, "Doug" and he gave me the same line.
Both insinuating that it was ME who made the error and not their system.
This is totally unacceptable. I am not the one who made the error, they did.
It is their responsibility to correct the mistake. The only answer they could
give me was to purchase tickets for the 2:00 show, thus paying DOUBLE for the 3 tickets.
Not an option.
I am very sorry that their employees will not make the effort to
make their customers satified, instead of vertually calling me a liar!
Never again, TicketMaster!!!
Posted by Anonymous on 2002-03-10:
I have also had problems with ticketmaster. My son purchased online tickets for a concert. He was taking his grandfather to see Buddy Guy. He came down with the flu and had a fever of 101. I called ticketmaster and asked if Grandpa could pickup his own ticket and go since my son was ill.
The first person was nice enough and said no, but that I could talk to her supervisor.Then she put us on hold while she found her suprvisor.After 45 minutes on hold someone came on and said only a person with the same last name as my son could pick up the tickets with ID. I asked if I could give her my Dad's license # and then he could pick it up.
The answer was sorry no & no refund either if they didn't go.
So my sick son had to go and in the process contaminate an entire audience plus his 71 year old Grandpa.
Ticketmaster could care less about the consumer. They have every venue in our area under their thumb.
Remember when Pearl Jam tried to stand up to them and only play small venues?
Maybe we should take a lesson from them and only support non ticketmaster venues if there is any such thing.
Can you say MONOPOLY?
Posted by bttrcup9 on 2008-04-29:
My husband and I purchased tickets for a Toby Keith concert and requested they be mailed to our home. The tickets never came and we ended up missing the concert. When I called Ticketmaster to find out where the tickets were, they told us that we should have gone and picked them up from the will call. I don't think so. We bought those tickets 6 weeks in advance and they had PLENTY of time to mail them. Had we actually received the tickets, the day of the concert would not have gone by. They would not issue a refund. We ended up disputing the charge with MasterCard and the credit card company issued us a credit. We are not at all happy with TicketMaster.
Posted by Helix on 2009-01-18:
Well I got ripped off by Entertainment Rewards because of filling out a stupid survey through Ticketmaster! I am quite doubtful that Ticketmaster shares our payment information with third parties
Posted by Anonymous on 2009-09-15:
Personally, I use either online printing or will call. Mailed tickets can get lost in transit and no you do not get a refund. If your tickets were not there 48 hours before the show, you should have called.
Posted by viwalker on 2010-06-10:
I am disgusted with the methods the Virginia Beach Amphitheater, LiveNation, and Ticket Master are using to deceive customers to make an extra buck.

Virginia Beach Amphitheater concerts are advertised on the Virginia Beach Amphitheater webpages on the LiveNation website and their tickets are sold through Ticket Master. I clicked on a link from the Virginia Beach Amphitheater's page on the LiveNation website. The link was highlighted by the offer for "Pre-Sale Concert Tickets and Concert Deals" for Fans of LiveNation. I wanted to see what offers were available for fans of LiveNation as I have received emails for several years now and have remained a faithful fan of their concerts. I selected the link to see what specials were offered.

The next page showed a Kings of Leon Concert picture with buy tickets highlighted. I clicked on the picture to buy tickets to this concert. I was brought to the Kings of Leon Concert page.

The first choice for tickets on the Kings of Leon concert page is "General Tickets with Fast Pass". I chose this option believing I would be purchasing General admission tickets with a fast pass (Although I had no idea what fast pass was but thinking it was part of a deal for fans.). On the next page I am greeted with the familiar search for tickets option. Under the search for tickets "Full Price Tickets" is shown. I chose to add 4 Full Price tickets at "Any Price". When I submit my request for 4 tickets, the next page shows: "Section: Gen Adm, Price Level 1, and General Admission Ticket, Type: Full Price Ticket". I select to accept this order. I paid for the ticket order on the next page.

After purchasing the tickets, I received the tickets by email. I went to check them for accuracy. When I opened the tickets and began reading I found printed on these "tickets" is a message that these are NOT concert tickets. They are not general admission tickets.

Instead they are special passes. Basically, they are a voucher to skip the line at a concert and a customer must purchase General admission tickets to go along with these.

There was nothing that was obvious that would have told me that this was not a ticket for the concert.

I emailed the customer service department immediately and asked for assistance. After not hearing anything for two days, I called the customer service number.

When I called the customer service number, I was told that was one place on one of the webpages that would give customers a hint that these were not General Admission tickets although everything else a customer sees on the webpages state "General Admission". The customer service representative said that the one place can see that these are not general admission concert tickets is under a "see more" option on one of the pages to read the "fine print" and at the very bottom of the fine print, the very last thing, it says is "This is not a concert ticket". No where else did it say this. Yet everywhere else it shows a General Admission ticket title.

This is extremely deceptive and I explained this to the customer representative. I asked the representative for a refund because I was not going to use these passes as I thought they were tickets. He said there were no refunds.

The customer service representative forwarded me to a customer service manager who said that there are no refunds.

In addition, she stated that customers must select every link and read everything and it is up to the customer to be sure that they are not being deceived by LiveNation and Ticket Master. She went on the say that the Ticket Master website says "General Admission" Tickets on each page, next to each item the customer sees it, to help Ticket Master have an accurate head count. That is crazy. When completing a head count you count how many people purchased the items. What is stated on a website is for customers to view. This is a very deceptive practice and The Virgina Beach Amphitheater, Live Nation, and Ticket Master are making money off of knowingly deceiving customers.
Posted by Anonymous on 2010-06-10:
I had no problems with getting my tickets mailed to me in time. I paid the extra $18 or so to have them mailed within 72-hrs. UPS had them at my door in 48-hrs. I used the UPS on-line package tracking system to follow them and ensure they arrived on time. No problems on my part. I wish you all better luck the next time around!
Posted by RGA on 2013-04-12:
Two separate attempts to purchase les Mis tickets online stalled by corrupt / frozen web page while insolently displaying "working on your order, do not leave page.........".

Attempt to access "contact us" equally circular and frustrating. Recommend to anyone they avoid purchasing though Ticketmaster.
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StarStarEmpty StarEmpty StarEmpty Star
Issued Tickets Not Seats Purchased
Posted by Vze2yj3c on 06/06/2013
BALTIMORE, MARYLAND -- I purchased my tickets on line and received them the same way. I had never been in this concert hall (Myerhoff) before. The location of the seats (alphanumeric) on the issued tickets was unclear. The on-line illustration of the location of the seats to be selected was nothing like the actual layout of the hall. The seats were to be mid way back on the main floor to the left of the left hand aisle. I found we were seated to the right of the left hand aisle further back in the balcony. This was unsatisfactory. I could not rectify the problem at the time of the concert. The upset over this situation impaired my enjoyment of the concert.
     
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Won't help find owner of lost tickets
Posted by Kenoqueen on 04/14/2011
I found some concerts tickets today and was hoping to re-unite them with their owner. I contacted Ticketmaster by phone and explained the situation and they said they were unable to help me. Now we all know that a simple search of the barcode on the ticket would have revealed the owner's information. I did not even want the information, they could have contacted them and given them my phone number.

Their only suggestion was to mail them the tickets! Right............
     
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Posted by Anonymous on 2011-04-14:
Maybe the owner of the tickets will look for them wherever you found them at.
Posted by Anonymous on 2011-04-14:
Good for you for trying to find the owner. Nicole has a good suggestion. Maybe take the tickets back to where you found them.
Posted by ticia232 on 2011-04-14:
Ummmm, no it (the barcode)wouldn't. I have bought tickets with cash from Ticketmaster locations many times and I have never been asked for any personal information. If I lose the tickets it is my fault.

I do applaud your efforts about finding who lost them, and I agree with the others to go back to location and see if anyone is looking for them.
Posted by Venice09 on 2011-04-14:
I think they could have at least tried to find the owner. Chances are the tickets were charged. The last thing I would do is mail them back.
Posted by ticia232 on 2011-04-15:
With what Venice? The last 4 numbers? There is no code on the tickets that can tell who bought them. That is why scalpers thrive in their business.
Posted by Anonymous on 2011-04-15:
About 2 weeks ago, I found a Visa card on the ground at the gas pump. Guess what I did? I took it inside and gave it to the cashier. I didn't keep it and call Visa to say that I found this card and can you please tell me who's it is. I did this because i thought that the person who lost it may just come back to look for it.

You should have done the same thing.
Posted by momsey on 2011-04-15:
I don't know that a simple search of the barcode will reveal the owner of the ticket. Is that true?

Since tickets change hands frequently, if it WAS possible to search by barcode, you might not be finding the rightful owner of those tickets.
Posted by Mrs.Cole on 2011-04-15:
That was nice of you!!... So many people wouldn't of even tried to find the owner. Where did you find them?

I would of thought the same thing, I always preorder tickets, so I would of thought the tickets were traceable also.
Posted by PepperElf on 2011-04-29:
they probably cannot give you the information for several reasons.

1) They can't give out personal information like that. You're not law enforcement.

If they give you the information and you do something to the owners, they will be liable for the damages. They don't trust you.

That's too much of a gamble.

2) The owners can also have their tickets reprinted.
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When you are a monopoly, you don't have to care about service
Posted by Goduke on 08/28/2010
So I'm travelling in the next few weeks, and decided to grab a game to watch one of my favorite teams. Since Ticketmaster is the only game in town, had to deal with the service fees and got a ticket. Came in the mail today, and they sent me the wrong tickets (they sent me an $8 ticket when I bought a $50 ticket).

So I called Ticketmaster customer service. It gave me the option to take the customer service survey after the call, so I took them up on it, and was told just to hang on after the call ended.

After about 5 minutes on hold, the on hold music stopped, I received the little musical tone letting me know that I was being routed to an agent, and I hit dead air. I said "hello" several times, sat for a few seconds, said "hello" a few more times, sat there, and after about 90 seconds, an agent came on and said "hello." A bit annoyed by this time, I explained that I had purchased a seat in section 218, row x, seat y, and received a ticket in section 254, row x, seat y. Her response? "OK." I said, "You guys sent me the wrong tickets." Her response, "oh." Said I, "I need you to get me the correct tickets." Her response, "oh, ok."

At each point when I stated a piece of information she said, "huh, what was that." I'm not sure if she was distracted, or if we had a bad phone connection, or if she was operating from home on VoIP (lots of places do that), but it was just not a good experience. She never once said "I'm really sorry we sent you the wrong tickets." And then when I asked if they can send me a replacement ticket (event isn't for 3 weeks), she said they could only send the email ticket. Finally, when the call was done and I was going to be able to take the survey, she refused to end the call by hanging up so that the survey would be triggered. I finally hung up.

While I applaud Ticketmaster for keeping their customer service within the US, it would seem that they feel being a monopoly means they really don't have to worry about the customer experience. And the sad fact is that they are right. If I want to buy concert tickets I have to use Ticketmaster (or their counterpart Live Nation).
     
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Posted by Anonymous on 2010-08-28:
Good review, Goduke. Sounds like they really don't care at all about the customer.
Posted by raven2010 on 2010-08-28:
Wow...I am amazed they turned such a simple thing to fix into such a mess
Posted by goduke on 2010-08-28:
I'm pretty sure their view is "if you don't like the service, what are you going to do about it?" The only choice is to not go to concerts/shows/games, and I really don't like that option.
Posted by Anonymous on 2010-08-28:
(VH) Goduke, I have a friend who has had similar experiences with Ticketmaster and he hates them he also said the Customer service is horrendous.
Posted by FlShopper on 2010-08-28:
I agree with all the above. I hate that they're such a monopoly.
Posted by Buddy01 on 2010-08-28:
My favorite team advertises the use of StubHub, a site where fans of sports teams, concerts, etc. sell their extra tickets. Perhaps it is an option for those who don't want to go through ticket master.
Posted by goduke on 2010-08-28:
Unfortunately, StubHub is only a reseller site, and you usually pay a marked up price.
Posted by Venice09 on 2010-08-28:
It sounds like you woke her up. I hope you at least got the right tickets.
Posted by Anonymous on 2010-08-28:
wow Im suprised you were able to get a hold of anyone at ticketmaster at all, or even get the problem resolved! Id count your blessings, LOL.
Posted by Alain on 2010-08-29:
No competition results in lousy service.
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Disgusted By Deception by Ticket Master and LiveNation
Posted by Viwalker on 06/10/2010
I am disgusted with the methods the Virginia Beach Amphitheater, LiveNation, and Ticket Master are using to deceive customers to make an extra buck.

Virginia Beach Amphitheater concerts are advertised on the Virginia Beach Amphitheater webpages on the LiveNation website and their tickets are sold through Ticket Master. I clicked on a link from the Virginia Beach Amphitheater's page on the LiveNation website. The link was highlighted by the offer for "Pre-Sale Concert Tickets and Concert Deals" for Fans of LiveNation. I wanted to see what offers were available for fans of LiveNation as I have received emails for several years now. I selected the link to see what specials were offered.

The next page showed a Kings of Leon Concert picture with buy tickets highlighted. I clicked on the picture to buy tickets to this concert. I was brought to the Kings of Leon Concert page.

The first choice for tickets on the Kings of Leon concert page is "General Tickets with Fast Pass". I chose this option believing I would be purchasing General admission tickets with a fast pass (Although I had no idea what fast pass was but thinking it was part of a deal for fans.).

On the next page I am greeted with the familiar search for tickets option. Under the search for tickets "Full Price Tickets" is shown. I chose to add 4 Full Price tickets at "Any Price". When I submit my request for 4 tickets, the next page shows: "Section: Gen Adm, Price Level 1, and General Admission Ticket, Type: Full Price Ticket". I select to accept this order. I paid for the ticket order on the next page.

After purchasing the tickets, I received the tickets by email. I went to check them for accuracy. When I opened the tickets and began reading, I found printed on these "tickets" is a message that these are NOT concert tickets. They are not general admission tickets. They are not tickets at all.

Instead they are special passes. Basically, they are a voucher to skip the line at a concert and a customer must purchase general admission tickets to go along with these.

There was nothing that was obvious that would have told me that this was not a ticket for the concert.

I emailed the customer service department immediately and asked for assistance. After not hearing anything for two days, I called the customer service number.

When I called the customer service number, I was told by the customer service representative that there was one place on one of the webpages that would give customers a hint that these were not general admission tickets, although everything else a customer sees on the webpages state "General Admission" or "Full Price Tickets". The customer service representative said that the one place a customer can see that these are not general admission concert tickets (Not Tickets All) is under a "see more" option on one of the pages to read the "fine print" and at the very bottom of the fine print, the very last thing, it says is "This is not a concert ticket". No where else did it say this in prominent view of the customer. Yet everywhere else it shows a general admission ticket or full price ticket title.

This is extremely deceptive and I explained this to the customer representative. I asked the representative for a refund because I was not going to use these passes as I thought they were tickets. He said there were no refunds.

The customer service representative forwarded me to a customer service manager who repeated the company's policy that there are no refunds.

In addition, the customer service manager stated that customers must select every link and read everything and it is up to the customer to be sure that they are not being deceived by LiveNation and Ticket Master. She went on the say that the Ticket Master website says "General Admission" Tickets on each page, next to each item the customer sees it, to help Ticket Master have an accurate head count. That is crazy. When completing a head count you count how many people purchased the items. This is completed through a database of purchasers, not through the text a customer reads on the website. What is stated on a website is for customers to view.

This is a very deceptive practice and The Virgina Beach Amphitheater, Live Nation, and Ticket Master are making money off of knowingly deceiving customers. Further, the fact that they know customers are being deceived and enacting a no refund policy is really criminal as it is deceptive and for customers it could mean a loss of funds.
     
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Posted by trp2hevn on 2010-06-10:
Wow. Thanks for the heads up on something like this. Maybe you could try filing a dispute with the credit card that you used. How much do passes like this go for?
Posted by goduke on 2010-06-10:
I will first of all state that I despise Ticketmaster and LiveNation probably more than I do BOA. I believe they have a monopoly on the market, and use it to gouge customers. I also believe they typically release tickets to scalpers (including their own scalping website) prior to sales to the general public.

That being said, anyone who has bought tickets before from them would have picked up on a couple of things. First, there's absolutely no way a venue like Virginia Beach Ampitheater is going to sell tix for $5 to any show. Those are ticket prices from the 1960's. Second, (and I did go through the motions), the "Please Note" section clearly declares that you are buying a pass to get to the front of the line and that you have to buy a separate ticket. Anytime a sales site says "Please Note," a savvy consumer is going to read it.

But it isn't abundantly clear. And I can guarantee you that ticketmaster doesn't care if you are angry. Where else are you going to buy tickets to concerts?
Posted by Anonymous on 2010-06-10:
VB Amphitheater is overpriced and overrated.
Posted by Kozi2005 on 2010-08-02:
Amazing. The exact same thing just happened to me. I got an email with "special ticket pricing" from Live Nation and purchased 4 "tickets" to the August 1, 2010 Lilith concert in Hartford, CT. At the gate, they said "these aren't tickets" and told us we had to spend another $160.00 for tickets to be able to use these "Fast Lane" tickets. This was stated nowhere in the email, so I called Customer Service and got the same response. Sorry - not our problem. I just emailed them but don't expect much. To top it off, the parking attendant wouldn't return our $10 parking fee. I feel very duped!
Posted by viwalker on 2010-08-04:
An update to this discussion. Although the Virginia Beach Amphitheater, Live Nation, and Ticket Master continue to use deceptive practices to cheat people out of their money, and then refuse to help them when they are informed by the customer that the practice is deceptive, cheated customers do have some ways to get their funds back and respond to this type of unfair advertising. First, I called my credit card company (Chase) and spoke with someone in the customer service department. I was informed that they receive a lot of complaints regarding Ticket Master's unfair practices and Chase will not allow their customers to be treated so unfairly. If something is deceptive, such as Live Nation's and Ticket Master advertising and you have been a victim of this and cannot find resolution with Live Nation or Ticket Master, Chase Credit Cards will remove the charge and forfeit the funds from Ticket Master. Your credit card company may offer similar protections. Second, please consider writing your attorney Generals office, the Consumer Protection Agency, and the Better Business Bureau in your state and explain your experiences. These are a few groups that can push for some changes to protect others from these experiences.
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TicketMaster Offers No Help
Posted by Hv on 01/31/2010
In August 19, 2009 I took my family to the Paul McCartney concert in Dallas, a long awaited event that my children (9 and 12 years-old) were very excited to be attending. I purchased 4 floor tickets. As was to be expected, it was very crowded. My 9 year old son had been the most excited of all to get to see Paul play. A lot of people brought their kids to the concert.
However, the pleasure was short lived. A couple seated behind us, drinking the whole time, took all the pleasure out of the event. When Paul started to play all the other kids were standing on their seats in order to see. My 9 year old son, who is only about 3-3/4 ft. tall, asked my permission to stand on his seat, and I let him. The woman behind us complained even though she was sitting directly behind me and to the left of my son. She and her boyfriend complained that they would get security. I took it upon myself to talk to security as well and was told it was okay for him to stand on his seat.
After a few minutes the woman went to get another beer and returned, followed by security. Without a word to me, security abruptly pointed to my son and made him sit down. He started crying, curled up in his seat and eventually cried himself to sleep. He missed the entire concert because of a very disagreeable drunk. This event security person took it upon himself to make my son sit down even though hundreds of kids remained standing on their seats throughout the performance and no security person approached them. I could not explain to my son why all the other kids were allowed to get up on their seats but not him. I was very uncomfortable having this couple directly behind me holding beer bottles in their hands for the remainder of the concert since they had been very hostile toward us from the moment they sat down.
The ‘event security’ had a communication problem since they did not even agree among themselves whether children should be allowed to stand on their seats. There was no general communication that controlled this situation and it was not applied equally throughout the audience. My point is, security handled this incorrectly, they should first have gotten my attention before abruptly correcting my son. Next, the correction should have been equally applied to all. We were singled out among many to be the exception to the rule and it was my whole family that suffered. What was to have been a high point in our vacation was turned into a disaster.
Now I'm requesting Ticketmaster to reimburse me for the price of only me and my son’s tickets ($390.10). I feel it is only fair that I pay for my other son’s and wife’s tickets. I feel that TicketMaster, as the vendor providing the service should be responsible for this decision. I expect a contractor to be accountable for all subcontractors who render the services purchased. We were denied the right to enjoy the service provided even though others doing exactly the same thing were allowed to continue and enjoy the concert.
American Express has contacted TicketMaster several times and they have refused to give me a refund. They have even refused to a 3 way conference call with American Express and me, in order to resolve this issue.
Also, American Express does NOT protect their customers when they don’t receive the services their customers pay for. I contacted their legal department on this issue, and I was basically told that they will not interfere with TicketMaster’s decision.
Let this be a warning to those people that charge their concert tickets on American Express.
I should have charged the tickets on Visa, because I know they will protect their customers.
     
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Posted by SteveWiginowski on 2010-01-31:
This would be an issue with the security at the arena where the event was held. Your son and you had a seat, which you paid for. Ticketmaster can not control that your child is unable to see over people in front of him. Ticketmaster can also not control the people who are located around you.
Posted by ndrulez on 2010-01-31:
why didn't you switch seats with the people behind you? They would have upgraded 1 row and it would have been over. Sorry but I beleive you'll never get your money back.
Posted by Skye on 2010-01-31:
Why should you get a refund?? You got the benefit of the concert. It may not have been the best conditions that you enjoyed, by you still got to hear the concert.

Posted by Anonymous on 2010-01-31:
Ticketmaster has nothing to do with this. Your beef is with arena security. I would probably be filing a suit against the arena AND the security. And before I left, made sure to accidentally trip the rude drunk. Or at the least, complained to security yourself about their drunken antics.

One more question: WHY didn't you or your husband trade seats with your son? Two of the drunks and 4 of ya'll would have left two seats he could have watched the show in...
Posted by Anonymous on 2010-01-31:
You're complaining about a concert that happened half a year a go? Anyway, I dont know why this complaint is about Ticketmaster. They just sell tickets. You should be writing this complaint about the jerks behind you. you can;t make everyone happy in the world. SOmeone has to make sacrifices, unfortunately it was at you and your son's expense. I'm sorry your son ended up having a lousy time, but there is really no one to blame here. The rules are the rules. Maybe you should blame Paul Mcartney for playing at that arena. If he never played there, you never would have bought the tickets and had a bad time. good greif. It happened 6 months a go. Get over it and let it go.
Posted by Anonymous on 2010-02-01:
While I believe the OP was excited to go to this concert, I'm having a tough time believing that a nine year old was excited about seeing someone whose career peaked twenty five years vefore he was born. I think the fact that he fell asleep in his seat says it all.
Posted by goduke on 2010-02-01:
The other kids may have been standing on their seats because no one was complaining about them. Aside from the potential liability issue of allowing kids to stand on chairs and possibly fall (you'd think that would be a concern), the venue is typically only going to have security deal with people when there is a complaint. That's just kind of how it goes. I myself am one of those "always stand up at concert" types of folks, but I can see why someone who paid a lot for a ticket would want to be able to see the whole show, and if someone in front of them is standing on a seat, it would be annoying. If I had kids who are young enough not to be able to see over folks, I'd probably think about getting seats off the floor, where the slope allows them to see over folks without blocking someone else's view.
Posted by goduke on 2010-02-01:
BTW...Ticketmaster is not the contractor. Ticketmaster is the subcontractor. The venue is the contractor of the event. They sub out the selling of the tix to Ticketmaster.
Posted by Inat on 2010-02-01:
i'm surprised the venue allowed beer bottles - most dont. Did you think the 'drunks' were going to hit you with them? Anyway, I would have jsut traded seats with them... concerts suck, to be honest - especially the cheap tickets. I'll only go if I can get the best seats aboce general admissions
Posted by Anonymous on 2010-02-01:
Inat, our local amphitheater sells beer in bottles, they are just plastic ones.

Posted by PepperElf on 2010-02-01:
i don't know about locally, but when i was in virginia beach i know the local amphitheater sold beer in plastic cups.

i know cos they don't actually pay the beer-servers at the concession stand. instead, organizations volunteer to man the stations & a percentage of the proceeds goes to your organization.

i still remember the rules...
no more than 2 beers a person, none for anyone who looks drunk, water bottles caps are removed before handing them over (so they don't litter the lawn with the caps), signs to look for with fake IDs etc.



personally, i wouldn't want to be drinking during a concert ... except maybe a jimmy buffet one. i'm usually there to hear the music not to drink overpriced crap beer
Posted by goduke on 2010-02-01:
Actually, Pepper, most of the drinking at Buffett events is before the concert......
Posted by redmx3racer on 2010-02-01:
All I can say is I would not be very happy if I had my view blocked by having someone, kid or adult, standing on a chair in front of me.

At best Security should have made the other "chair standers" sit down.
Posted by PepperElf on 2010-02-01:
hmm. don't sure if id wanna be drunk before he came on stage cos he does a long show.
story was that in the va beach concert he didn't want to stop playing, having too much fun
but the cops showed up i guess and asked him to stop cos the law prohibits concerts after 2300. (poo!)

Posted by goduke on 2010-02-01:
His shows nowadays are only a couple of hours. Jimmy's getting up there in entertainer years. Still does a pretty good show, though. He's in Florida and SC this month.
Posted by FlShopper on 2010-02-01:
You DID receive the services for which you paid Ticketmaster. You got the tickets and you went to the concert. They have no reason to issue a refund for any of the tickets.

Your beef is with the arena/security personnel. If you feel you should be reimbursed, speak to them about it.
Posted by Anonymous on 2010-02-01:
Ken, I have to disagree. I have a 16 year old daughter who has been rocking to Eric Clapton and Genesis/Phil Collins since she was 3-4 years old. Good music, or well our perception of it, is timeless.
Posted by goduke on 2010-02-01:
Can you really rock to Phil Collins?
Posted by Anonymous on 2010-02-01:
No.

Posted by Anonymous on 2010-02-01:
I saw genesis in the 80's. It was a yawner from the word go but then took an ugly turn when Phil Collins took off his shirt and started jiggling his man-boobs across stage. Take a look at me now -- I don't think so Buster.

MissMarple, When you say 'No' do you really mean 'Yes'?
Posted by Anonymous on 2010-02-01:
Well, we like them lol. And rocking is relative. Perhaps I should have said jammin. The point is, young children don't always like only Britney Spears or Backstreet Boys.
Posted by Anonymous on 2010-02-01:
People still listen to Britney Spears?

Posted by jktshff1 on 2010-02-01:
+10 mm on both comments
Posted by Anonymous on 2010-02-01:
Stew, would you like it NOW? And, I'm not talking about Phil Collins, pumpkin.



Posted by Anonymous on 2010-02-01:
I might use Phil Collins music to clean with, but to rock out to? *thinks*
Not so much.
*vomits to Britney Spears* I didn't like her even when she was popular.
Buttcrack Boys... the only boy band for me was New Kids on the Block. :-)
Posted by goduke on 2010-02-01:
If you want to rock, listen to Cheap Trick. That's rock.
Posted by Anonymous on 2010-02-01:
LS, there is a huge difference in attention span between a 16 year old and a nine year old. To a nine year old, great rock music is Phineas and Ferb singing Chicka-chicka-boom
Posted by Anonymous on 2010-02-01:
When I was 9, my parents took me to the opera and to ballets and symphonies. I was really into all of it and could sit through it with no problems
Posted by Anonymous on 2010-02-01:
Ken, you missed the part where I said my daughter is NOW 16, but has listened to that music since she was a toddler. We took our 20 year old to see Billy Ray Cyrus when she was 5, her favorite at the time, and she had a blast.

Her attention span was just fine for that whole show, even when she got to meet him. THEN she turned shy, but still met him.
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Entertainment Rewards Rip Off
Posted by Helix on 01/18/2009
BOSTON, MASSACHUSETTS -- I am a regular customer of Ticketmaster. Unfortunately I ended up filling out a survey concerning Entertainment Rewards after purchasing a ticket from Ticketmaster.

I have been receiving a 9$ charge to my credit card each month and I learned that it was from Entertainment Rewards. Other than filling out a survey through Ticketmaster, I have never heard of or used Entertainment Rewards. I didn't even know I had a password to login to Entertainment Rewards. Once I learned that it was a rip off I immediately canceled my account which I did not know existed.

I have been charged 9$ every month starting from June 08. From my point of view this reduces Ticketmaster's accountability. I do not know where Entertainment received my credit card information from. I am extremely disappointed.
     
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Posted by Anonymous on 2009-01-18:
I think you meant to say it reduces Ticketmaster's credibility, rather than accountability. From the sounds of it, they gave your personal information to this Rewards program, which makes Ticketmaster very much accountable.
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Cancelled Concert
Posted by Urbandrummer on 11/24/2007
PHOENIX, ARIZONA -- Just an FYI! When you purchase tickets from Ticketmaster.com and the entertainer has to cancel the concert, the consumer takes a $6.10 loss from their purchase and it is not refunded with the ticket costs. Reason: They delivered the ticket! If you were to multiply that by each order, say 20,000... that would mean that Ticketmaster still gets $122,000.00 of non-refunded fees for those orders! I think that is outrageous!

The tickets are delivered via automated email and printed from my computer and printer. I think the entertainer should eat the processing fees!

     
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Posted by Anonymous on 2007-11-25:
Nice to be a monopoly isn't it? Can do and charge whatever they want and no one can do anything about it.
Posted by Sparticus on 2007-11-25:
I knew we should have all banded together with Pearl Jam back in the 90's boycotting Ticketmaster... They lived on... and so did their fee structure...

I use to get season basketball tickets for the Bulls, it was amazing how much money you could save buying the tickets directly from the box office versus buying online through ticketmaster. Complete ripoff.
Posted by GothicSmurf on 2007-11-25:
That's why I rarely use TicketB@stard. If the concert is cancelled, postponed, etc the person is charged all kinds of convience fees. It sucks, I have to drive 20 miles, park in the middle of downtown, walk through the mall and find you in a little itty bitty corner and it's convient for me? How? I usually try and hit the venue or the artist straight. It really sucks when I buy two tickets and the "fees" add up to almost the price of a 3rd ticket.
Posted by killerklown on 2007-11-25:
Another reason live music sucks.
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