BOSTON, MASSACHUSETTS -- On December 13, 2005 I ordered a Western Digital hard drive for a total of $98.98. I paid using my PayPal account, and had them use my credit card. The hard drive was a Christmas present for my father. On December 17 I checked the status of the hard drive online, not having received any email about it shipping. The status was that it was backordered.
I called the 800 number given on the TigerDirect Website and waited in queue for 25 minutes before reaching someone. I was informed that the hard drive was expected at the end of the month. I cancelled the order and was told my money would be refunded immediately. (BTW, I got a Seagate hard drive from New Egg in time for Xmas. Love them.)
In the flurry before Christmas, I didn't pay attention to the refund from TigerDirect. After New Year's I turned my attention back to the everyday nitty gritty. Like prying my money out of TigerDirect. I called on Jan 3 to inquire about my refund. When you call the 800 number you reach their automated voice system. They never provide an option to speak to a real person. I experimented in trying to reach someone and found that if I say the words "talk to someone" you get put in queue. That day I was in queue for 20 minutes, then disconnected. I called back and hung in for 25 minutes to get to someone.
I was informed that my money was refunded on December 27 to PayPal. I had checked my PayPal account prior to my calling TigerDirect, nothing there. I've used PayPal for years and they've always performed transactions in almost real time. But I decided to call PayPal and check.
I call PayPal, and was told nothing was received from TigerDirect. They give me another number to call at Tiger, but it reaches the same voice system. This time I decide to use the ordering something option and see if I could get a real person sooner and take it from there. Well, I did but I ended up on the phone for another 45 minutes between being in queue and being transferred - before reaching someone who was supposed to help me. What a rude jerk. This is still all on Jan 3.
The guy tells me that my money was refunded, but since I'm complaining they'd start the refund process again. I questioned that strategy and tried to get a supervisor. I was told speaking to a supervisor wasn't possible and that this was the way it worked. Basically that I was a jerk and my money (supposedly already refunded) would be refunded in 24 hours. I asked for a direct phone number to call back if I didn't get the money. He gave me a number and an extension.
I then went onto PayPal and filed a dispute for this transaction. I have filed a dispute with the credit card company, and I have filed a complaint with the FL BBB (which Tiger does not belong to.) And I'm posting complaints to forums like this. I have given them a couple of days, and checked PayPal today, Jan 9, 2006. No money. I called TigerDirect again and tried the extension Mr Jerk had given me. Guess what, it didn't work. What a surprise!
I called the 800 number and got through to ** in less than 15 minutes! Woohoo! ** told me that she would start the refund process and send the request to the one person who handles PayPal transactions. The refund would take 3 to 5 days. I questioned her about the process supposedly already started on Jan 3, and why that didn't work out; and for that matter why the supposed refund of Dec 27 didn't work. ** didn't know and had no record of my other calls.
According to **, the way the process works is that they refund the money to PayPal and PayPal is then responsible to let me know they have it. Aaah, yeah. I know that. My problem is that the money is not getting to PayPal. It's been almost a month now. Well, ** didn't want me to speak because obviously I didn't understand how the process worked. I think I do. I think that TigerDirect, just like Overstock.com, just likes to get money - they don't like to provide the product or give you your money back.
So it'll be interesting to see what happens as a result of all disputes and complaints I've filed. And I'll keep calling TigerDirect, just to see what they come up with next. PS. Don't buy from them.
Update 1/10/2006. I have been informed by PayPal that my money has been refunded. So, it took a little over 3 weeks to get a refund that should've happened within days. On top of the delay is the sheer frustration of dealing with TigerDirect customer service. If I put a dollar amount to the hours spent on them, I squandered more than the original hard drive cost.
FLAGLER, SOUTH CAROLINA -- Received my credit card bill and found a $700 charge from TigerDirect. Have NEVER used this company EVER. Reported to bank which initiated Fraud Investigation and cancelled card. Called TigerDirect and was told they wouldn't tell me what was charged to my account even though I gave them the credit card (I cancelled the card). No one there today to talk to me but they promise someone will contact me tomorrow. LOL.
Selected a laptop, when checking out, the price changed. Called and first they told me it was out of stock, but the website did not say it was. Then they told me it was in stock after further review, but would not sell it to me unless I purchased the extended warranty. Classic Bait and switch.
MIAMI, FLORIDA -- Recently I order products from TigerDirect.com. Have used them before and did not have a problem till this last order. It was sent UPS and due to ongoing issues I have with the driver who delivers on our street, the product was returned stating it was refused and it was not. So I will no long order from any company that uses UPS as their shipper. I did receive an order that was sent USPS without incident but bulk items are sent UPS. Due to UPS drivers issues, they are biting the very hand that feeds them.
MIAMI, FLORIDA -- On Tuesday July the 19th I ordered an Akai 42 inch Plasma TV from TigerDirect.com along with a universal wall mount for it. On the 20th the order status on their site showed the ordered was processed and delivered to the carrier for pick up. On the 25th the order status changed to shipped and showed a tracking number for it but nothing about what shipping company was carrying it. On the 26th I received an e-mail with the same tracking number and a link to DHL's online package tracking page. My credit card was also charged for the payment on that day. The tracking number showed as not valid.
Later on the 26th I received another e-mail saying that the order, "or at least part of it" had shipped. No tracking number or shipping company info in it. I relied to that e-mail asking what was meant by "part of it" and telling them that I would not accept delivery of just the wall mount if the TV wasn't with it especially since I was paying almost $200.00 for truck shipping. On the 27th the tracking number still showed not valid. I contacted the DHL shipping company and they replied that an air bill had been generated under my name by TigerDirect but that they had not taken possession of the package/packages under that tracking number.
On the 28th I finally got a human on the phone at TigerDirect/ had to go through their phone ordering option to get that/ and the guy checks and tell me that the order had shipped but it was another shipping company and gave me another tracking number and the url for the company. After the call I tried to check the number but the website kept coming up as a 404 not found error.
Today is the 29th and I still have not had a response to 3 separate e-mails I sent to TigerDirect concerning this. Note: On the 26th I did receive an unsolicited phone call from them trying to sell me the extended warranty. I had to tell the lady 3 times that I wasn't interested in an overpriced one year warranty. I have contacted my credit card company and am initiating a dispute of the charge on my card. I would not recommend TigerDirect to my worst enemy.
I ordered a computer online from TigerDirect on February 21st 2008 and paid for the purchase with through my PayPal account. Five days after I ordered the computer I got a e-mail stating the product shipped and I should be getting a tracking number. I waited three more days and never received the tracking number, so I called to TigerDirect and spoke with a customer service rep named ** and she advised me the order was canceled because they did not have the parts. What surprised me was the fact that no one contacted me to advise me of this, oddly even though I received the e-mail stating it was processed.
This rep then transferred me to another rep you placed a new order for me, supposedly using the same authorization of $1080 that was processed through PayPal. I called back two days later and was advised that I could not use the same authorization code and I needed to recharge the new purchase amount to my account, which I could not afford since they still had the original pending from my account ($1080). I contacted my bank and they advised me that I needed to have TigerDirect fax a letter stating the order was canceled so I could get the funds released, otherwise it holds to my account for 30 days.
I emailed back and asked again for them to fax the release of funds and got a response from ** stating that the issue was with PayPal. I told her she needed to just fax the letter to my bank and I gave her the phone number and case number and reminded her that it was not to be submitted to PayPal. I then received a email back from ** advising me I need to re-read my previous emails telling me there is nothing they can do about it (which a simple fax two weeks ago would have resolved my issue).
I need TigerDirect to know I do not appreciate the irrelevant and condescending tone I received from them. They should have called me to advise the order was canceled and then they could have cooperated with me in regards to getting the pending charge released. I still do not have access to my funds, I have missed out on several sales on their website and again I feel like they do not care that I cannot spend my money. The list of names are of TigerDirect employees I have communicated with and all I want is my funds released and I would appreciate the opportunity to purchase my items at the previous sale price.
Just to list a few, why weren't any of them able to fax a simple letter? Why is it that a 10 year customer of the company, who has been a promoter with my professional and personal contacts gets the treatment I received.
A Texas consumer has filed a class-action lawsuit against Port Washington-based computer products seller Systemax Inc. and two subsidiaries alleging they schemed to dupe customers out of advertised rebates. Systemax called the suit "completely frivolous and without merit." "All consumers who properly complete the rebate application and submit the required paperwork have their rebates paid, period," said **, chief financial officer of Systemax.
The suit, filed Oct. 18 in federal district court in Brooklyn, accuses Systemax and its TigerDirect and OnRebate subsidiaries of conspiring to delay or deny rebates after customers applied for them. The companies "routinely failed to comply with their own deadlines" of processing rebates within a promised eight to 12 weeks, the suit alleges, a practice that it claims allowed Systemax to "enjoy undeserved profits in the form of interest and un-cashed rebate checks."
The suit was filed by **, a Texas resident who in November bought a 400MHz computer from TigerDirect.com with an advertised $40 rebate. According to his lawsuit: ** promptly mailed in all the rebate materials and, after two months, had not heard from OnRebate. He sent an e-mail Jan. 24 inquiring about the rebate. In a Feb. 28 response, OnRebate said it had not received all the necessary materials to process his form. In March, the company refused to send the rebate, saying ** had missed the cutoff date, according to the suit, which lists several other alleged instances of consumers being denied rebates.
The suit takes issue with the company's promotional claims touting services that "streamline the rebate process, increasing customer satisfaction." ** said, "The overwhelming majority of consumers who apply for rebates have them processed accordingly and in due course and are happy with the process." ** was traveling this week and could not be reached. His lawyers didn't respond to calls seeking comment.
I bought an Athlon 3200XP Processor and an AMD Motherboard from TigerDirect. Both were RETAIL priced, no OEM< versions! Naturally both were 'backordered' AFTER they said on the phone that they were 'in stock'. They charged my credit card the day they took the order. They sent me the OEM version of the processor which is always lower priced than the retail version. This company actually changed their web page to look like BOTH processors were the same price! I was aware of many complaints of fraudulent activity so I had 'screenshots' of the pages I ordered the parts from.
After calling numerous times to try to get a refund and being denied (motherboard was also DOA) I posted a bad review on Resellerratings.com and the next morning shortly 6 after 7 AM I was awakened by ** calling me from TigerDirect. Know what this man said to me ? "What will it take to make you go away." (This company also billed my credit card TWICE for the processor.) Anyway, we agreed on a refund of my order, plus shipping AND the company did a 3way call to my credit card company to get the second charge taken off.
The moral is: TigerDirect are complete and total rip-offs AND liars also. IT borders on actually being a completely fraudulent company! The rebate scams are horrendous. TigerDirect also OWNS 'Onrebate.com'...so ...75% of their customers NEVER get any rebates. Plus... fraudulent charges on credit cards are RAMPANT from TigerDirect.
Consumers BEWARE... avoid them at ANY cost! Check their ratings out at: ResellerRatings.Com... hit the 'LOW' category to get an idea of what they do to people!
TigerDirect is a total scam outfit. 2 weeks ago they emailed me a come-on for an Epson PictureMate photo printer which they advertised as $99 "after rebates". This was a total fraud. Once I placed the order for which I was billed $199 + S&H, and went through their incredibly complex rebate downloading maze, I discovered that $50 of the so-called rebate was in the form of a Visa debit 'gift card' which had to be used within 30 days and the other $50 was contingent upon my purchase of an Epson PC or camera. Needless to say, I cancelled that order immediately.
Not having learned from that mistake, I then ordered an Emachines refurb desktop computer just last week for the advertised price of $299. I was billed $399 + 22 SH and then had to jump through all the hoops again to get the $100 rebate. When I got the machine, it was defective. It would not even boot up! I then started reading the return instructions on the TigerDirect shipping invoice. Boy was I surprised. First off, they won't even take returns on like 5 or 6 of the major brands. Then if they do take the return, the customer has to pay for shipping. Also, it's a "repair or replace" policy.
You can't EVER get a refund! Rather than dealing with Tiger, I went directly to Emachines and they did send a FedEx shipping label and gave me an RMA. Of course by doing that I did exactly what Tiger wanted me to do - not bother them with a return hassle. Why would I? They probably would have just sent me another junk machine. Finally, I have to admit that this is not the first stinker I have gotten from Tiger. 2.5 yrs ago I bought a 'barebones" special from them and the mobo and hard drive self-destructed last year.
This leads me to believe that Tiger must buy all the defective/return merchandise it can get its grubby paws on from the major manufacturers and then just resell it "as is" hoping that the customer will not want to go through the hassle of returning it to them. Makes sense now that I consider it. They buy junk for almost nothing, repackage it, then pawn it off on unsuspecting people online. In other words they operate on the principle "throw a ton of ** at a wall and most of it will stick. What doesn't we'll sweep up and throw it again".
OK, I guess I must have some sort of craving for abuse. Well, never again, let me guarantee you of that. The last blow came when I clicked the 'unsubscribe' link on one of their numerous spam emails they keep sending me. It was a bum link! Just like the company.