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Worst Experience Ever
Posted by on
Worst Experience Ever. Do not use TigerDirect through Circuit City. They have the worst customer service and they are just a middle man. I bought a television from Circuit City and I called them to install it. They offered me a complete install at the same price as the television. I bought a 42" plasma so it wasn't cheap. I don't want to put the price. So they gave me a complete install price and I said charge it to my credit card. They set up an install date and when the installers got here they were just a subcontractor working for Tiger Direct. This subcontractor wanted an Additional fee of over $800 to go ahead with the service. So here is my problem. Don't call someone who is a middle man, go to a direct source. Complete install does not mean complete install with Tiger Direct.

They are just one expensive phone call and that's all they do. They also have charged my credit card for a number of different things which are now in disputes. BEWARE. STAY AWAY FROM THIS COMPANY.
     
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karleebarlee on 2009-10-29:
I thought Circuit City went out of business?
bcd on 2009-10-29:
$800 installation?
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Tiger Direct SUCKS
Posted by on
VANCOUVER -- I purchased an HDTV, DVD player and cables online from TigerDirect.ca 2 hours later I found a better deal at my local Future Shop. So I phoned their 24 hour number to cancel my order. This was on a Friday. The message I got was "We are currently closed please call during regular business hours". I emailed them immediately saying STOP! I should have just phoned my credit card to put a stop on the order. LESSON LEARNED. I spoke with a sales rep the following Monday regarding my cancellation. She argued with me that they are open 24/7. I couldn't believe it! Any way, they shipped the cables and DVD player buy hadn't processed the TV. They were going to charge me shipping on the sent items.

My beef is that they charged me full shipping on the TV that was never sent!!! I argued with them on the phone, got pissed off with zero customer service, called her a few choice names and slammed the phone.

I am out $100 for something that never even shipped!!!

Terry Weaver
Vancouver Canada
     
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Hugh_Jorgen on 2008-04-29:
The second you clicked "process order" you owned that TV set. All web merchants work the same way - if you were still shopping around and weren't serious about buying from Tiger, then you should not have placed the order.
madconsumer on 2008-04-29:
I have used Tiger Direct many times. never had any issues.

it does sound like you were not ready to make the order since you were still looking around. as said, once hit you process order button, it is to late.
MRM on 2008-04-29:
Newegg (my favorite retailer) is the only retailer that I know of that has a "Cancel" button to void the orders.
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Consumer sues Tiger Direct / OnRebate over no rebate.
Posted by on
A Texas consumer has filed a class-action lawsuit against Port Washington-based computer products seller Systemax Inc. and two subsidiaries alleging they schemed to dupe customers out of advertised rebates.

Systemax called the suit "completely frivolous and without merit."

"All consumers who properly complete the rebate application and submit the required paperwork have their rebates paid, period," said Larry Reinhold, chief financial officer of Systemax.

The suit, filed Oct. 18 in federal district court in Brooklyn, accuses Systemax and its TigerDirect and OnRebate subsidiaries of conspiring to delay or deny rebates after customers applied for them.

The companies "routinely failed to comply with their own deadlines" of processing rebates within a promised eight to 12 weeks, the suit alleges, a practice that it claims allowed Systemax to "enjoy undeserved profits in the form of interest and un-cashed rebate checks."

The suit was filed by Kevin Vukson, a Texas resident who in November bought a 400MHz computer from TigerDirect.com with an advertised $40 rebate. According to his lawsuit: Vukson promptly mailed in all the rebate materials and, after two months, had not heard from OnRebate. He sent an e-mail Jan. 24 inquiring about the rebate. In a Feb. 28 response, OnRebate said it had not received all the necessary materials to process his form. In March, the company refused to send the rebate, saying Vukson had missed the cutoff date, according to the suit, which lists several other alleged instances of consumers being denied rebates.

Reinhold declined to comment specifically on Vukson's claims.

The suit takes issue with the company's promotional claims touting services that "streamline the rebate process, increasing customer satisfaction."

Reinhold said, "The overwhelming majority of consumers who apply for rebates have them processed accordingly and in due course and are happy with the process."

Vukson was traveling this week and could not be reached. His lawyers didn't respond to calls seeking comment.

(Sorry Stew but to much to re-type, C&P as is)
     
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madconsumer on 2007-10-25:
I am sure this simply was a clerical mistake from the rebate vendor.

I have made several purchases from tigerdirect, and with rebates, and each rebate was returned promptly. the reputation of tigerdirect does not lean towards a consumer ripoff company.

although I am glad the consumer got his revenge, please do not think tigerdirect is a bad company.
Anonymous on 2007-10-25:
I only tried to get a rebate from them once. It took like 4 months but it did show up.
LarryDan on 2007-10-26:
I've purchased 2 items from Tiger that had rebates. I also received my rebates, but it took about 4 months too. I doubt I'd ever bother with the process again.
bil on 2007-12-29:
MadConsumer:
onrebate IS tigerdirect is systemax, ALL THE SAME PEOPLE AND PLAYERS.
Therefore, it does reflect on the company and evidence STRONGLY supports the rebate
process they endorse is very close to a scam at best and at worst a deliberate effort to discourage issuing a rebate.
Search and you will see that the Florida State attorney office is prosecuting, there are several class action suits and OnRebate has thousands of complaints. (yes, thousands)
Don't buy any thing that uses OnRebate and if you are stuck with them owing you money, do what you can to fight. These people belong in jail.
deraeler on 2011-08-26:
All of you who defend this company are obviously gaining something from it. The fraud perpetuated by this company is so common as to be laughable, and it a resounding indictment of our legal system that it's failed to hold them accountable. It's obvious they were able to first get the case moved from US court to Florida District court, and then to get it dismissed because no one person has the financial wherewithal to fight such a legal battle against a large company. Try to help your fellow consumers, instead of defending these criminals. I will gladly provide evidence of their fraudulent activity from my own failed rebate attempt through Systemax - syx.com / 4myrebate.com. Now take look at reuters.com for reports of Systemax CEO embezzlement. It's a wayof lifle for these people. TigerDirect IS Systemax. Do NOT buy from them, it only perpetuates this obscene behavior.
Alain on 2011-08-26:
Uh, deraeler? No one has commented on this post in over 3 years. Some of the "all of you" aren't even here anymore.
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File a Complaint Against TigerDirect
Posted by on
MIAMI, FLORIDA -- I just had a problem with TigerDirect. I ordered a printer, canceled the order, and received the shipment anyway. TigerDirect customer service ignored my e-mails and faxes. I won a small claims suit against Tiger and then Tiger refused to pay it. I'm working this out with the courts right now.

If you have a problem with TigerDirect.com, file some complaints against them. Here are the details you may need.

FILE A COMPLAINT AGAINST TIGERDIRECT

-Contact TigerDirect

TigerDirect.com
7795 W Flagler St. Suite 35
Miami, FL. 33144
Fax: 305-415-2202

Russell J. Strunk
Executive VP
TigerDirect.com
7795 West Flagler Street
Miami, FL 33144
305-415-2429 (Office)
305-415-2430 (Fax)
954-684-4466 (Cell)
Russell.Strunk@TIGERDIRECT.COM

-Contact Systemax, Inc., TigerDirect's parent company

Systemax, Inc.
11 Harbor Park Dr.
Port Washington, NY 11050
Phone: 516-608-7000
Fax: 516-608-7111
www.systemax.com

File a Complaint with the Florida Attorney General's Consumer Protection Office

http://www.myfloridalegal.com/ConsumerComplaint.pdf

File a Complaint with the Miami-Dade County's Consumer Services Department

http://www.miamidade.gov/csd/complaint.asp


-File a Complaint with your state's Attorney General's Office

-File a dispute with your credit card company (if the purchase was made by credit card)

Typically, you have 60 days to file a dispute with your credit card company. The credit card company will then initiate a dispute between you and the merchant's bank.

-If all else fails, file a dispute at your local Small Claims Court.

-Ask Microsoft not to allow TigerDirect to sell Microsoft products:

Bill Benton
Sales Manager
Microsoft
Bill.Benton@microsoft.com
Fax: 425-936-7329
     
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Hornet62 on 2006-06-01:
Personally, I think I may contact an attorney and see about starting a class action against TigerDirect.
ark0000 on 2006-12-12:
I sent for rebates on two different items, each time I had to refill, with all the necessary papers included, They refused because they said not all papers included. They do this to keep from having to pay out the rebates.
ARK0000
Mike on 2013-07-03:
Work in Porcess, ordered an 8 camera security system. Received a 4 Camera syste. I called to state they sent me the wrong product. Told me it takes 24 to 48 hours to resolve. Called the next day, said call after 6 the next day. Called after 6, was told my ticket was closed. No email no call, they told me to contact the place that shipped the package they do not ship short cameras. I told them it was not a short shipmetn but a wrong product shipment as they sent me a 4 camera systen and no thte 8 camera system. I told them I wanted to ship the wrong package back and cancel my order. 2 calls later and I was told the manager was expediting the return, still have not received the email with the return package authorization. greatger than 48 hours. Never a call back. It is now 1 week and 5 phone calls later, still have the wrong product and no return authorization. Time to file a complaint with Google, the Credit card company and soon to be the local county courthouse.
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Fraudulent & shoddy practices
Posted by on
TigerDirect is a total scam outfit. 2 weeks ago they emailed me a come-on for an Epson PictureMate photo printer which they advertised as $99 “after rebates”. This was a total fraud. Once I placed the order for which I was billed $199 +S&H, and went through their incredibly complex rebate downloading maze, I discovered that $50 of the so-called rebate was in the form of a Visa debit 'gift card' which had to be used within 30 days and the other $50 was contingent upon my purchase of an Epson PC or camera. Needless to say, I cancelled that order immediately.
Not having learned from that mistake, I then ordered an Emachines refurb desktop computer just last week for the advertised price of $299. I was billed $399 + 22 SH and then had to jump through all the hoops again to get the $100 rebate. When I got the machine, it was defective. It would not even boot up! I then started reading the return instructions on the Tigerdirect shipping invoice. Boy was I surprised. First off, they won't even take returns on like 5 or 6 of the major brands. Then if they do take the return, the customer has to pay for shipping. Also, it's a “repair or replace” policy. You can't EVER get a refund! Rather than dealing w/Tiger, I went directly to Emachines and they did send a FedEx shipping label and gave me an RMA. Of course by doing that I did exactly what Tiger wanted me to do - not bother them with a return hassle. Why would I? They probably would have just sent me another junk machine.
Finally, I have to admit that this is not the first stinker I have gotten from Tiger. 2.5 yrs ago I bought a 'barebones" special from them and the mobo and hard drive self-destructed last year. This leads me to believe that Tiger must buy all the defective/return merchandise it can get its grubby paws on from the major manufacturers and then just resell it ‘as is’ hoping that the customer will not want to go through the hassle of returning it to them. Makes sense now that I consider it. They buy junk for almost nothing, repackage it, then pawn it off on unsuspecting people online. In other words they operate on the principle “throw a ton of sh*t at a wall and most of it will stick. What doesn’t we’ll sweep up and throw it again”.
OK, I guess I must have some sort of craving for abuse. Well, never again, let me guarantee you of that. The last blow came when I clicked the 'unsubscribe' link on one of their numerous spam emails they keep sending me. It was a bum link! Just like the company.
     
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tander on 2005-01-07:
I wondered how they could have such good deals, I'm glad I never ordered from them.
WMUstudent on 2006-07-12:
TigerDirect.com
7795 W Flagler St. Suite 35
Miami, FL 33144

-File a Complaint with the Florida Attorney General's Consumer Protection Office

http://www.myfloridalegal.com/ConsumerComplaint.pdf

-File a Complaint with the Miami-Dade County's Consumer Services Department

http://www.miamidade.gov/csd/complaint.asp

-File a Complaint with your state's Attorney General's Office

-File a dispute with your credit card company (if the purchase was made by credit card)

Typically, you have 60 days to file a dispute with your credit card company. The credit card company will then initiate a dispute between you and the merchant's bank.

-If all else fails, file a dispute at your local Small Claims Court.

-Ask Microsoft not to allow TigerDirect to sell Microsoft products:

Bill Benton
Sales Manager
Microsoft
Bill.Benton@microsoft.com
Fax: 425-936-7329
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Bait and Switch Online
Posted by on
Selected a laptop, when checking out, the price changed.

Called and first they told me it was out of stock, but the website did not say it was.

Then they told me it was in stock after further review, but would not sell it to me unless I purchased the extended warranty.

Classic Bait and switch.


     
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Anonymous on 2010-11-26:
that's not bait and switch
Anonymous on 2010-11-26:
yep sounds about right to me. Wow really? Now they even FORCE you into buying these pointless warranty scams. WOW.
Anonymous on 2010-11-26:
Actually it kind of is a bait and switch. Bait and switch is offering a product at a certain price and then trying to sell something else at a higher pice. In this case they are trying to sell a warranty for a product to make more money
Starlord on 2010-11-26:
Shorty, my dear, that is upselling. While many people don't like it, it is legal, as all they are doing is trying to get you to spend more money, and you do have the right to say "No."
Anonymous on 2010-11-26:
They told the OP that they had to buy the warranty if they wanted the laptop at a certain price
Anonymous on 2010-11-26:
starlord, you must have missed the part where the OP said they would not let her purchase if without buying the BS warranty.
Starlord on 2010-11-26:
No, I didn't mniss it. It still is not bait and switch. In these forums, I have seen everything BUT bait and switch called B&S. Thank you for your input. While the salesperson did not correctly describe the transaction, it was a very clumsy attempt at upselling. I worked in an electronics store once and a guy came in wanting to buy a set of speakers. When I got through,he had purchased a whole new component stereo system. That was not bait and switch, either, but a masterful example of upselling. m If I had told hime we were out of the speakers he had in mind, but had a more expensive pair, THAT would have been bait and switch, and then only if we had advertised the less expensive speakers.
Anonymous on 2010-11-26:
Well, I can see the bait part, but there's really no switch part.
Anonymous on 2010-11-26:
ummm Starlord, upselling means that you are able to convince the customer to purchase other items. There's nothing wrong with that. but falsely telling a customer that they HAVE to purchase the extended (OPTIONAL) warranty, or they can't buy it....it IS bait and switch. They are offering a product A at price A, but have to purchase product A and B to get the price for product A. That's bait and switch in my book.
Anonymous on 2010-11-26:
Bait and Switch definition:
•a deceptive way of selling that involves advertising a product at a very low price in order to attract customers who are then persuaded to switch to a more expensive product.
Google all definitions.
madconsumer on 2010-11-26:
I have used Tiger Direct many many times to purchase computers, software and other realted items. whenever I have been asked to purchse an extended warranty, I simply say no thanks, and the process goes on. never have I been pressured into buying it.
tnchuck100 on 2010-11-26:
"...but would not sell it to me unless..." - That IS Bait & Switch.
upchuck on 2013-08-04:
Tiger Direct is still at it in 2013 here in Florida - went there 8-3-13 after I reserved a HP Pro book with 8 GB RAM i5 for $649.99 they told me on the phone I had a 3 hour window to come and get it. I was there at 2 hours and 30 minutes as their store is about 75 minutes from home. Not only are Tiger Direct liars because took my name and phone number as they didn't hold the 1 of 2 machines they had there. The old blond manager in Tampa came over and said one was defective the other was sold and not held for pick up. Then they tried to switch me and my wife over to an inferior brand Asus and or a HP without the stuff I wanted on it. The blond manager in Tampa store also lied to my face and said they had 7 units in the store in the morning. When I called at 9:15 AM the lady taking my info, phone and card number down told me they had 2 units. So I spent a ton of gas to get there and they wasted about 2 hours of my time trying to get me to buy something else. They used to be very good as COMP- USA but not now as Tiger Tirect they are just a bunch of hustling liars in the Tampa store. I could have not been more pissed off than to waste my time and gas hustling down to pick up NOTHING. I guess I could have saved my time and driven the 8 miles to Clearwater, FL and put in a rquest. BUT NEVER AGAIN WILL I DRIVE TO THEIR TAMPA STORE and tlak to the bunch of liars again - NEVER.
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Request different shipper
Posted by on
MIAMI, FLORIDA -- Recently I order products from Tiger Direct.com. Have used them before and did not have a problem till this last order. It was sent UPS and due to ongoing issues I have with the driver who delivers on our street the product was returned stating it was refused and it was not. So I will no long order from any company that uses UPS as their shipper. I did receive an order that was sent USPS without incident but bulk items are sent UPS. Due to UPS drivers issues they are biting the very hand that feeds them.
     
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Anonymous on 2010-04-11:
I'm sorry. I'm having difficulty trying to figure out what exactly this review is about. Is it about Tiger Direct, UPS, or USPS? The title of the review indicates Tiger, but all the issues you have seems to be an isolated incident (and possibly the mishandling of the incident) by UPS, and should not impact either your opinion of Tiger Direct, or the opinions of any other potential shopper of that same company.
tnchuck100 on 2010-04-11:
This review should be a UPS COMPLAINT not a Tiger Direct INFORMATIVE.

Most shipment delivery problems are local issues. For me it is FedEx that is the problem and UPS is great. I will not order from vendor's who will only use FedEx.

johiki2, you really should change the title to correctly reflect the problem.

P.S. - I just noticed you did post a UPS complaint as well.
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Horrible, stay away from Tiger Direct
Posted by on
Hi,

I was initially impresses with the service but later on realized that Tiger Direct is definitely not the place to shop especially the items with rebates attached to it. Rest assured, you will never get the rebate and they will have all the excuses in this world not to.

After all, this is one of the primary source of Tiger Direct's income.

Shop at your own risk.
     
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madconsumer on 2008-02-14:
I have used Tiger Direct many times,and with rebates. I will have to disagree with your comment. I have applied for 4 rebates, and all 4 were paid out to me in a timely manner.
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Tiger Direct did not credit gift certificate
Posted by on
I purchased a laptop and used a gift certificate toward the purchase and was not given credit for it. I completed the fields as directed in the online order form to redeem the certificate. The amount was not credited on the online order so I called and talked to a cs representative who took my gift certificate information and said I would be credited. When I received the invoice, it did not show the credit so I called back. I was told that I should receive the credit and if there was a problem the representative would call me back. He did not call back so I called back the next day to confirm that it was taken care of and was assured by a third cs representative that I would receive the credit. When I received my credit card statement they had charged my credit card the full amount with no credit for the gift certificate. I have yet to get this resolved.
     
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tnchuck100 on 2006-12-29:
Dispute the charge with your credit card company. Tiger Direct is usually nailed for rebate scams. Looks like they have a new scam now.
cuppsc on 2006-12-29:
Thanks. I will do that.
TD Cust Service on 2007-06-21:

Dear Customer:


We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your situation in the body of your email. Your issue will be researched, and we look forward to achieving a resolution for you as promptly as possible.


Sincerely,

Alex
Tiger Direct Customer Service/Web Response
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Unfulfilled Rebates
Posted by on
On July 9 I ordered a Hanns-G 19" LCD display from this site. The fact that the monitor was "factory recertified" was obscured until I was at the checkout page. No matter, I thought. With the $50 rebate I'll be getting, the price is still fair enough. Don't bet on it! TigerDirect is now using a rebate processing service called OnRebate.com that makes it nearly impossible to collect. I've jumped through all of OnRebate's hoops, including re-submitting the rebate information and at least the rebate was "accepted" as of 8/15/2006. I was advised that it would take 8 to 10 weeks to process. It is now November 27, 2006 -- well over the 10 weeks maximum and no rebate check is in sight. Repeated e-mails to OnRebate's customer service department go unanswered. If you're ever tempted to buy anything from Tiger Direct that involves a rebate, save yourself the frustration. Wire me the airfare and I'll come out to wherever you are and hit your foot repeatedly with a hammer. The transaction won't be any more satisfying, but at least you'll know to put on steel-toed shoes before I arrive.

11/28/2006. Just received an e-mail from a Tiger Direct employee stating that the rebate check had been issued on 11/24/2006 and to allow 10 days for it to arrive. Will keep everyone posted. If the check arrives and doesn't bounce, I shall update this posting to reflect this.

11/30/2006. The check finally arrived in today's mail. I'll attempt to negotiate it tomorrow.
     
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Bababooey on 2006-11-28:
TigerDirect is still in business? I had a problem with them over 10 years ago, and with all the bad word of mouth I have heard about them in the years since (as well as reading the DOZENS of complaints on my3cents.com and ripoffreort.com), I was sure that they would be out of business by now! I guess that P.T. Barnum was right when he said "There's a sucker born every minute". Suckers must be keeping TigerDirect in business!
shawnp80 on 2006-11-28:
I think Tigerdirect is great. I've spent about $4,000 with Tiger in the last 5 years without any problems. Just because you had a problem with them 10 years ago doesn't mean they should be out of business. They were a new company then and they must have gotten better. Jicomputer's complaint was about OnRebate. Not Tiger. Granted they should stop using OnRebate because people seem to complain about them all the time.
jicomputers on 2006-11-28:
The complaint is directed toward both Tiger AND OnRebate. Monitor was "factory recerified" but that fact must have been quite well hidden because I didn't see it anywhere until I got to the checkout page.
Bababooey on 2006-12-01:
shawnp80: The troll is back! Where have you been, you instigating troublemaker? So you think that TigerDirect is great? Shows how much you know... Check out all of the complaints filed against them on my3cents and the Rip Off Report!
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