MIAMI, FLORIDA -- I bought 2 laptops from TigerDirect.com. One sent to me and one sent to my best friend. The one sent to me was perfectly fine. The one sent to my best friend was never received. He never received or signed for the laptop. However, the tracking number (from UPS) stated it was delivered. I called TigerDirect and they told me to call UPS (TigerDirect's shipper). I called UPS and UPS told me that TigerDirect have to file a claim. I believed UPS did a back track/tracing for the lost package.
I did not received a single call from TigerDirect notified the situation or an outcome of the case. I called back and they (TigerDirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from TigerDirect. They (UPS) cannot give it to me since I'm not the shipper. I called TigerDirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracking information.
It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.
Worst Experience Ever. Do not use TigerDirect through Circuit City. They have the worst customer service and they are just a middle man. I bought a television from Circuit City and I called them to install it. They offered me a complete install at the same price as the television. I bought a 42" plasma so it wasn't cheap. I don't want to put the price. So they gave me a complete install price and I said "charge it to my credit card." They set up an install date and when the installers got here they were just a subcontractor working for TigerDirect. This subcontractor wanted an additional fee of over $800 to go ahead with the service. So here is my problem.
Don't call someone who is a middle man, go to a direct source. Complete install does not mean complete install with TigerDirect. They are just one expensive phone call and that's all they do. They also have charged my credit card for a number of different things which are now in disputes. BEWARE. STAY AWAY FROM THIS COMPANY.
I ordered a computer online from TigerDirect on February 21st 2008 and paid for the purchase with through my PayPal account. Five days after I ordered the computer I got a e-mail stating the product shipped and I should be getting a tracking number. I waited three more days and never received the tracking number, so I called to TigerDirect and spoke with a customer service rep named ** and she advised me the order was canceled because they did not have the parts. What surprised me was the fact that no one contacted me to advise me of this, oddly even though I received the e-mail stating it was processed.
This rep then transferred me to another rep you placed a new order for me, supposedly using the same authorization of $1080 that was processed through PayPal. I called back two days later and was advised that I could not use the same authorization code and I needed to recharge the new purchase amount to my account, which I could not afford since they still had the original pending from my account ($1080). I contacted my bank and they advised me that I needed to have TigerDirect fax a letter stating the order was canceled so I could get the funds released, otherwise it holds to my account for 30 days.
I emailed back and asked again for them to fax the release of funds and got a response from ** stating that the issue was with PayPal. I told her she needed to just fax the letter to my bank and I gave her the phone number and case number and reminded her that it was not to be submitted to PayPal. I then received a email back from ** advising me I need to re-read my previous emails telling me there is nothing they can do about it (which a simple fax two weeks ago would have resolved my issue).
I need TigerDirect to know I do not appreciate the irrelevant and condescending tone I received from them. They should have called me to advise the order was canceled and then they could have cooperated with me in regards to getting the pending charge released. I still do not have access to my funds, I have missed out on several sales on their website and again I feel like they do not care that I cannot spend my money. The list of names are of TigerDirect employees I have communicated with and all I want is my funds released and I would appreciate the opportunity to purchase my items at the previous sale price.
Just to list a few, why weren't any of them able to fax a simple letter? Why is it that a 10 year customer of the company, who has been a promoter with my professional and personal contacts gets the treatment I received.
FLORIDA -- For anyone looking for TigerDirectSucks dot org, I checked my GoDaddy status the other day when I saw that it had been redirected to TigerDirect.com. GoDaddy wrote me back telling me that TD filed legal action and was awarded ownership of my domain. I had no idea any of this was taking place.
I guess having an opinion about a documented case is legal justification for losing a domain. Looks like they might have done the same thing with the .net domain. Just be aware of the type of company you're dealing with. They were afraid of the truth for a reason. A good reason. For them, the truth sucks. TigerDirect Sucks!
A Texas consumer has filed a class-action lawsuit against Port Washington-based computer products seller Systemax Inc. and two subsidiaries alleging they schemed to dupe customers out of advertised rebates. Systemax called the suit "completely frivolous and without merit." "All consumers who properly complete the rebate application and submit the required paperwork have their rebates paid, period," said **, chief financial officer of Systemax.
The suit, filed Oct. 18 in federal district court in Brooklyn, accuses Systemax and its TigerDirect and OnRebate subsidiaries of conspiring to delay or deny rebates after customers applied for them. The companies "routinely failed to comply with their own deadlines" of processing rebates within a promised eight to 12 weeks, the suit alleges, a practice that it claims allowed Systemax to "enjoy undeserved profits in the form of interest and un-cashed rebate checks."
The suit was filed by **, a Texas resident who in November bought a 400MHz computer from TigerDirect.com with an advertised $40 rebate. According to his lawsuit: ** promptly mailed in all the rebate materials and, after two months, had not heard from OnRebate. He sent an e-mail Jan. 24 inquiring about the rebate. In a Feb. 28 response, OnRebate said it had not received all the necessary materials to process his form. In March, the company refused to send the rebate, saying ** had missed the cutoff date, according to the suit, which lists several other alleged instances of consumers being denied rebates.
The suit takes issue with the company's promotional claims touting services that "streamline the rebate process, increasing customer satisfaction." ** said, "The overwhelming majority of consumers who apply for rebates have them processed accordingly and in due course and are happy with the process." ** was traveling this week and could not be reached. His lawyers didn't respond to calls seeking comment.
MIAMI, FLORIDA -- I just had a problem with TigerDirect. I ordered a printer, canceled the order, and received the shipment anyway. TigerDirect customer service ignored my e-mails and faxes. I won a small claims suit against Tiger and then Tiger refused to pay it. I'm working this out with the courts right now.
I bought an Athlon 3200XP Processor and an AMD Motherboard from TigerDirect. Both were RETAIL priced, no OEM< versions! Naturally both were 'backordered' AFTER they said on the phone that they were 'in stock'. They charged my credit card the day they took the order. They sent me the OEM version of the processor which is always lower priced than the retail version. This company actually changed their web page to look like BOTH processors were the same price! I was aware of many complaints of fraudulent activity so I had 'screenshots' of the pages I ordered the parts from.
After calling numerous times to try to get a refund and being denied (motherboard was also DOA) I posted a bad review on Resellerratings.com and the next morning shortly 6 after 7 AM I was awakened by ** calling me from TigerDirect. Know what this man said to me ? "What will it take to make you go away." (This company also billed my credit card TWICE for the processor.) Anyway, we agreed on a refund of my order, plus shipping AND the company did a 3way call to my credit card company to get the second charge taken off.
The moral is: TigerDirect are complete and total rip-offs AND liars also. IT borders on actually being a completely fraudulent company! The rebate scams are horrendous. TigerDirect also OWNS 'Onrebate.com'...so ...75% of their customers NEVER get any rebates. Plus... fraudulent charges on credit cards are RAMPANT from TigerDirect.
Consumers BEWARE... avoid them at ANY cost! Check their ratings out at: ResellerRatings.Com... hit the 'LOW' category to get an idea of what they do to people!
MIAMI, FLORIDA -- On Tuesday July the 19th I ordered an Akai 42 inch Plasma TV from TigerDirect.com along with a universal wall mount for it. On the 20th the order status on their site showed the ordered was processed and delivered to the carrier for pick up. On the 25th the order status changed to shipped and showed a tracking number for it but nothing about what shipping company was carrying it. On the 26th I received an e-mail with the same tracking number and a link to DHL's online package tracking page. My credit card was also charged for the payment on that day. The tracking number showed as not valid.
Later on the 26th I received another e-mail saying that the order, "or at least part of it" had shipped. No tracking number or shipping company info in it. I relied to that e-mail asking what was meant by "part of it" and telling them that I would not accept delivery of just the wall mount if the TV wasn't with it especially since I was paying almost $200.00 for truck shipping. On the 27th the tracking number still showed not valid. I contacted the DHL shipping company and they replied that an air bill had been generated under my name by TigerDirect but that they had not taken possession of the package/packages under that tracking number.
On the 28th I finally got a human on the phone at TigerDirect/ had to go through their phone ordering option to get that/ and the guy checks and tell me that the order had shipped but it was another shipping company and gave me another tracking number and the url for the company. After the call I tried to check the number but the website kept coming up as a 404 not found error.
Today is the 29th and I still have not had a response to 3 separate e-mails I sent to TigerDirect concerning this. Note: On the 26th I did receive an unsolicited phone call from them trying to sell me the extended warranty. I had to tell the lady 3 times that I wasn't interested in an overpriced one year warranty. I have contacted my credit card company and am initiating a dispute of the charge on my card. I would not recommend TigerDirect to my worst enemy.
Selected a laptop, when checking out, the price changed. Called and first they told me it was out of stock, but the website did not say it was. Then they told me it was in stock after further review, but would not sell it to me unless I purchased the extended warranty. Classic Bait and switch.
MIAMI, FLORIDA -- Recently I order products from Tiger Direct.com. Have used them before and did not have a problem till this last order. It was sent UPS and due to ongoing issues I have with the driver who delivers on our street the product was returned stating it was refused and it was not. So I will no long order from any company that uses UPS as their shipper. I did receive an order that was sent USPS without incident but bulk items are sent UPS. Due to UPS drivers issues they are biting the very hand that feeds them.