Tiger Direct Consumer Reviews - Page 4

Worst Experience Ever. Do not use TigerDirect through Circuit City. They have the worst customer service and they are just a middle man. I bought a television from Circuit City and I called them to install it. They offered me a complete install at the same price as the television. I bought a 42" plasma so it wasn't cheap. I don't want to put the price. So they gave me a complete install price and I said "charge it to my credit card." They set up an install date and when the installers got here they were just a subcontractor working for TigerDirect. This subcontractor wanted an additional fee of over $800 to go ahead with the service. So here is my problem.

Don't call someone who is a middle man, go to a direct source. Complete install does not mean complete install with TigerDirect. They are just one expensive phone call and that's all they do. They also have charged my credit card for a number of different things which are now in disputes. BEWARE. STAY AWAY FROM THIS COMPANY.

VANCOUVER -- I purchased an HDTV, DVD player, and cables online from TigerDirect.ca. 2 hours later I found a better deal at my local Future Shop. So I phoned their 24-hour number to cancel my order. This was on a Friday. The message I got was "We are currently closed please call during regular business hours." I emailed them immediately saying "STOP!" I should have just phoned my credit card to put a stop on the order. LESSON LEARNED.

I spoke with a sales rep the following Monday regarding my cancellation. She argued with me that they are open 24/7. I couldn't believe it! Anyway, they shipped the cables and DVD player but hadn't processed the TV. They were going to charge me shipping on the sent items.

My beef is that they charged me full shipping on the TV that was never sent!!! I argued with them on the phone, got pissed off with zero customer service, called her a few choice names, and slammed the phone. I am out $100 for something that never even shipped!!!

I purchased a laptop and used a gift certificate toward the purchase and was not given credit for it. I completed the fields as directed in the online order form to redeem the certificate. The amount was not credited on the online order so I called and talked to a cs representative who took my gift certificate information and said I would be credited. When I received the invoice, it did not show the credit so I called back. I was told that I should receive the credit and if there was a problem the representative would call me back.

He did not call back so I called back the next day to confirm that it was taken care of and was assured by a third cs representative that I would receive the credit. When I received my credit card statement they had charged my credit card the full amount with no credit for the gift certificate. I have yet to get this resolved.

On July 9 I ordered a Hanns-G 19" LCD display from this site. The fact that the monitor was "factory recertified" was obscured until I was at the checkout page. No matter, I thought. With the $50 rebate I'll be getting, the price is still fair enough. Don't bet on it! TigerDirect is now using a rebate processing service called OnRebate.com that makes it nearly impossible to collect. I've jumped through all of OnRebate's hoops, including re-submitting the rebate information and at least the rebate was "accepted" as of 8/15/2006. I was advised that it would take 8 to 10 weeks to process.

It is now November 27, 2006 -- well over the 10 weeks maximum and no rebate check is in sight. Repeated e-mails to OnRebate's customer service department go unanswered. If you're ever tempted to buy anything from Tiger Direct that involves a rebate, save yourself the frustration. Wire me the airfare and I'll come out to wherever you are and hit your foot repeatedly with a hammer. The transaction won't be any more satisfying, but at least you'll know to put on steel-toed shoes before I arrive.

11/28/2006. Just received an e-mail from a Tiger Direct employee stating that the rebate check had been issued on 11/24/2006 and to allow 10 days for it to arrive. Will keep everyone posted. If the check arrives and doesn't bounce, I shall update this posting to reflect this. 11/30/2006. The check finally arrived in today's mail. I'll attempt to negotiate it tomorrow.

I purchased a computer from TigerDirect.com. It took more than a week to arrive at my house. When I got it, it would not power up or function in any way. I called them and after waiting more than 15 minutes I was put on a line with someone who did not speak English. Not only did he have difficulty speaking and understanding me, he was incredibly rude. This was also an incredible inconvenience to me as I had to pay shipping for the product to be sent to my house and also for it to be sent back.

FLAGLER, SOUTH CAROLINA -- Received my credit card bill and found a $700 charge from TigerDirect. Have NEVER used this company EVER. Reported to bank which initiated Fraud Investigation and cancelled card. Called TigerDirect and was told they wouldn't tell me what was charged to my account even though I gave them the credit card (I cancelled the card). No one there today to talk to me but they promise someone will contact me tomorrow. LOL.

Selected a laptop, when checking out, the price changed. Called and first they told me it was out of stock, but the website did not say it was. Then they told me it was in stock after further review, but would not sell it to me unless I purchased the extended warranty. Classic Bait and switch.

MIAMI, FLORIDA -- Recently I order products from TigerDirect.com. Have used them before and did not have a problem till this last order. It was sent UPS and due to ongoing issues I have with the driver who delivers on our street, the product was returned stating it was refused and it was not. So I will no long order from any company that uses UPS as their shipper. I did receive an order that was sent USPS without incident but bulk items are sent UPS. Due to UPS drivers issues, they are biting the very hand that feeds them.

Hi. I was initially impressed with the service but later on realized that Tiger Direct is definitely not the place to shop especially the items with rebates attached to it. Rest assured, you will never get the rebate and they will have all the excuses in this world not to. After all, this is one of the primary source of Tiger Direct's income. Shop at your own risk.

Good luck trying to get your rebate. They will do all they can to not give it to you. Read the reviews. Just search on "TigerDirect reviews" and you will see I am not the only one who was cheated. Nor am I just an upset customer giving them a bad time they have not earned. Check them out or get cheated.