Notorious Customer Service
LOS ANGELES, CALIFORNIA -- For years I have never ever experience terrible customer service like Time Warner Cable's.
I've been trying to cancel my internet service with TWC on phone, called in at 8:40am, on and off I had to hold for 30 mins, then eventually an alive person answered call, haven't talked in a minute, then asked me to hold again, another 30 minutes pasted, they cut the call. I called in again, same thing happened, the representative was incredible rude, questioning why I am cancelling service, and why don't I keep it..., after gave him my account number, again he asked me to hold, of course hold forever. The waiting time has been almost 3 hours, till 11am, someone helped me again, same thing happened again. If you want to know how frustrated I was, try TWC customer service. I was very disappointed by their horrible customer service. Such a big company as they have advertised, such a notorious service. They deserve losing customers.
I hate TWC because I have to go through hell to cancel a service. I would rather giving them NO STAR review than giving one star. I will never go to TWC again, and I will recommend everybody to watch out.