ERIE, PENNSYLVANIA -- I am located in Erie Pa. I received 2 valued customer movie tickets from Time Warner. When I was having trouble redeeming the coupons I ended up speaking with a guy who got me interested in adding to my package. The end result of this ended up being the guy took money from my account WITHOUT my permission. When I contacted TWC I let them know what had happened and they kept giving me the run around. I ended up contacting the corporate office to make a complaint with the president of TWC. I ended up speaking with his secretary and they told me that they were unable to pull all the calls so they could not confirm what exactly happened! They then said that they would refund me any fees that I incurred with my bank and they credited my TWC account with the fees. Um, NO you put it back in my account! Ohhhh that will take 4-6weeks to do! They then told me the guy who did this will definitely get a coaching session for what he has done!!!! Um, what! ? Only a coaching session! Well the guy took something he had NO right to take! That's it! ? Really! Very very disappointed in my experience with TWC! I do not recommend using them I am a very dissatisfied customer! I have no clue what else to do except to look for another provider and spread the word to make sure you do not have your credit card information on file with TWC! They have no problem taking money out of your account!Add reply
OSHKOSH, WISCONSIN -- I have been a customer for several years seeing its the only high speed internet available. They promise 50/5mb when your lucky to get 7mb after 5pm. Pink rates are in the 50 to 100s. I call and call. They come out, do nothing saying its all fixed. I'm [an] IT professional and I know when I'm being told garbage. They won't refund the money for bad service. Won't fix the service. Then they over charge my card $200!! Worst service ever. I do not recommend it to anyone.Add reply
NORTH RIDGEVILLE, OHIO -- After spending 45 minutes just trying to get through to the technical support number I spoke with a person who barely spoke English. I explained they were having problems with their phones, she says "its the queue". Giving that argument up, I explained I have not been getting channels I am paying for, and for a while. She says, as they all do, I will reset the box. I had already reset the box many times, but she insists.
She sends a signal and nothing happens! She asks if my cable box is CONNECTED!!
I'm sorry but I can not talk to their technical support people. The arrogance and stupidity of their scripted messages is too much to listen to.
YOUNGSTOWN, OHIO -- My elderly mother's TV cable collapsed due to heavy ice on the Saturday following Thanksgiving. Despite the fact that she placed three calls (all to outsourced workers), no appointment was made with a local technician, even though each representative had indicated that she would receive prompt service within 24 hours. I finally spoke to a representative by phone on Monday afternoon, and I was informed that no appointment had been made, despite the earlier phone calls. The representative went on to explain that a technician would not be available until Wednesday morning--even though a live cable wire was lying in the middle of the street. Finally, my mother was able to reach a domestic representative of Time Warner, who expressed concern that the severed cable was lying in the middle of a residential area. This representative indicated she would send a technician to the site immediately. My question is, how did such a potentially dangerous situation persists for so long, despite numerous phone calls to company representatives?1 Replies - Latest reply on 12/03/2013Add reply
SCHENECTADY, NEW YORK -- After 2 years, I need to cancel my internet service. Time Warner puts you through a convoluted phone labyrinth on which when you finally make it to the right representative, the call fails. It has been 4 times of phone failures, pretty sure they just hang up on you. I've wasted an hr trying to cancel so far:
1 Replies - Latest reply on 12/01/2013Add reply
The conversations I had with the representatives were full of questions and misleading initiatives to prevent you from canceling the service. They unreasonably believe that you are asking their permission to disconnect- someone should explain them that we customers have the right to end the service we don't want to pay anymore. Period.
Time Warner - this is so not the way to retain customers. Everyone out there watch out! I certainly will never trust Time Warner and spend my money on their services.
EL PASO, TEXAS -- Time Warner might be having dishonest practice, trying to cheat customers in their final bill when they close their account. I returned the modem at TW store on Oct 11 and confirmed that my account was closed. I did not make the full payment for Oct since it's going to be for only 11 days. I was waiting for the final bill, which miraculously did not come.
On beginning of Nov, I received two letters from collection agencies about my delinquent payment. I was concerned and called Time Warner and paid $79.54. Realizing that I have overpaid and called for an explanation. The customer representative got his supervisor to investigate into this. The supervisor said I was charged until Nov 6. I told him that about closing my account on Oct 11. He then explained there was a computer glitch and I will be receiving a refund check of $68. I told the supervisor about my suspicion about their DISHONEST PRACTICE. He then said he will bring this to the top management.
Customers beware: Check your final bill because you might be overcharged.
CINCINNATI, OHIO -- Since the first day when the cost of my phone service was quoted as $19.99 per month with no hook-up fee, my bill has been a mess. The first month I was billed $165.48! When you call, you cannot get past the low-level representative who is speaking to you from overseas. They have no power to correct your bill, nor transfer you to anyone who can. I have spent hours on the phone with them trying to get someone to fix my fairly straight-forward billing errors.
Bottom line: I would NEVER get mixed up with TWC again and recommend strongly that others avoid them.
FOREST HILLS, NEW YORK -- I just switched to Time Warner only because they have an international channel that no one RCN doesn't have. This has been a night mare... They have on time guarantee for the technician appt. All they Thr they game the run around, never showed up. the following day, came late again, didn't switch the modem and router from RCN. I asked the technician if they don't use their own modem and router and he said that the equipment is mine an everything stays the same. Today I called RCN to find out what need to be done to return their equipment, and I find out that the router an modem belong to RCN!!! So, TWC is charging me rental for a modem that is not theirs!!!!
Now it would be the 3rd day in a raw that I would need to wait for a technician.
They make you wait on the phone for a moment every time your call, the moment lasts an average of 25-35 min. When you ask to speak to a supervisor, you get the run around, until finally you reach someone in India who has no authority to give anything but apology....
DARLINGTON, SOUTH CAROLINA -- Since January 2012 until now (November 2013) my bill has been steadily climbing - it is $2.31 higher in 11 months! What a sneaky business Time Warner is. One month it jumps 5 cent and then $2 JUNK LIKE THAT. Don't think one penny is not a lot for them. Figure the millions of customers that is paying ONE ------ PENNY MORE A MONTH, HOW MUCH THAT IS just for a month. I am fixing to drop TWC.
1 Replies - Latest reply on 11/08/2013Add reply
I am on SS but still other people with work incomes have to pay these increases also. People need to check that bill and stop this automatic withdrawal until YOU SEE YOUR BILL.
LEETONIA, OHIO -- I have had ongoing issues with Time Warner Cable. It has only been only over the last year. They will fight with you even when you are trying to get something corrected. They have bad notes written about me from bad customer service reps. I started getting ill on the phone from them fighting with me...they raised my rates and denied it. They talk to you like you are stupid. I already cancelled my television now I am looking for an internet service.Add reply
IRVING, TEXAS -- Worst customer service I ever had....
Never go with them, you have struggle a lot for proper internet connection, it gets disconnect every now and then, and my internet gets really slow and when I called customer service they told to reboot my modem and it will be up for 4-5 days and again it will be slow, it happened for me for 6months and then I disconnected and I has to reboot my modem every week in these 6 months and While I am terminate the service they charged me extra and I have to call multiple times to get refund and they send mails from recovery department for the extra charges they posted on the account, it really sucks....
If you want peace of mind with your internet DO NOT go with them.
CINCINNATI, OHIO -- WOW, has Time Warner lost their minds??? I mean I understand that Al Jazeera has deep pockets so I'm sure they paid TW a ton of money. But to put a blatant America hating network on their service? Then to turn down an American loving network like the Blaze. Do you see a problem here??? Insanity. Did they just ignore all of the harm they did during the Gulf War? If I could get another good Internet provider I would go back to DISH in a heart beat. Shame on you Time Warner.2 Replies - Latest reply on 10/30/2013Add reply
False billing, stating that I didn't turn in 2 boxes that was returned. Time warner refuses to resolve any issues. Rude customer service. I will do without before ever doing business with time warner. Unfortunately this reflex my credit. 1 Replies - Latest reply on 10/22/2013Add reply
False billing, stating that I didn't turn in 2 boxes that were returned. Time Warner refuses to resolve any issues. Rude customer service. I will do without before ever doing business with Time Warner. Unfortunately this reflects on my credit. Add reply
I move every two years to see the country, so I have had other I.S.P's(internet service providers) but Time Warner is the worse so far. They are charging me $80.98 a month just for Internet "the turbo package" and it is not as fast as the other I.S.P. Add reply
ADDISON, TEXAS -- I'll just put this in a list format:
- Took me seven hours to sign up for basic internet (was finally able to get it done because I eventually found someone that was from the USA)
- They lied to ... read full review2 Replies - Latest reply on 10/03/2013
CHARLOTTE, NORTH CAROLINA -- Their rates are too high but if you want cable in Charlotte, there's no alternative, because TWC has a monopoly. A few months ago they added a new modem charge to everyone's bill without providing any equipment or service. They've outsourced customer service to India (at least online) and tell the reps to use American names so customers don't realize that.
3 Replies - Latest reply on 09/26/2013Add reply
I got rid of my cable recently which though expensive was only basic. I still have "high-speed" Internet, which is usually pretty reliable but not state of the art for $65/month.
False Promotion Letter
MYRTLE BEACH, SOUTH CAROLINA -- I just got off the phone with Time Warner customer service concerning a letter I received offering a new promotional rate for my bundle services. The letter is signed by the Executive Vice President and ... read full review1 Replies - Latest reply on 09/06/2013