ST. LOUIS, MISSOURI -- Tint Crafters in Hazelwood, MO has to be one of my worst experiences in dealing with any organization. They tinted my vehicle windows and the next day I noticed large creases in the window tint on both windows they tinted. I took it back and they did the two windows again. The next day the passenger side window again had creases in middle of the window. I took it back again and they re-did the passenger window. When he completed this one he rolled down the driver window and it was still a little wet. This caused more creases in the driver window and the guy told me to come back the next day.
I contacted the owner concerned that this will be the 4th time I will have to return due to the poor quality work. The owner got very smart with me on the phone and implied he did not need my business or the business of people I refer. I asked the owner to strip the tint and refund my money and he refused. I asked him to meet me at the location the next morning to get this tint fixed. He agreed and he met me the next morning.
His actions that morning appalled me as he cursed and threw tools all over the garage. He worked on the driver window for a few minutes and attempted to get the creases out. He rolled down the passenger window and checked it. He then released the vehicle back to me. When I got in the car I rolled up the passenger window to find they did not tint all the way to the molding leaving an area without tint. I went back and spoke to the owner once again and after cursing and throwing more tools he did the passenger window himself. He cursed his employee out for agreeing to tint the windows knowing it was too difficult.
When he backed it out he stated the warranty that was guaranteed to at purchase is not valid since the tint is darker than legally allowed in MO. I advised this was not explained at the time of purchase and I expect him to cover any defects if the windows still proved to be poor quality. He stated "Do not bring the van back; it is not covered under warranty." I advised, if it is not correct I will have to charge it back to my credit card. The owner stated he would come get the vehicle with a wrecker if I did so. Realizing this was an empty threat I did end up having to charge the amount back since the windows were still not correct.
On one of my many trips up to the location another customer stopped me and asked if I was having trouble too. We had a long discussion and we both expressed many of the same concerns about quality and then the professionalism, or lack thereof, from the owner. If you have to deal with this organization on warranty or repair issues, good luck! Especially since they cannot get it right the first time or even the fourth time!