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Tire Kingdom

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38 Reviews & Complaints

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Paid Services Not Being Performed
Posted by Big Body E320 on 10/22/2007
METAIRIE, LOUISIANA -- On Friday, 10/19/07 I went to this establishment for a wheel alignment because my vehicle was pulling hard to the left & the steering column was not aligned (this diagnosis made by my regular mechanic a week earlier during a test drive with me present).I also asked to check the struts & brakes, an additional cost of $14.99.I left the location to get lunch. I was gone for about 25-30 mins when I received a call advising me that my front struts & back brakes needed replacing. He quoted prices for each. I declined the repairs & wanted the wheel alignment only. I asked how much longer it would be? He advised that it would take approximately 1 hr. After about 15-20 mins, I returned to the establishment (which was 5-7 mins. away) to find my vehicle in the section where I parked when I first arrived (NOTE: when I left, the vehicle was on the rack in the service area).I stated that it hasn't been an hour since you called and my vehicle is parked & ready to go. The salesperson's comment was that it doesn't take quite an hour.

I still insisted that I wasn't gone very long. I paid the bill & left. On my way home, I noticed the car was still pulling hard to the left & the steering column still was not aligned. I was very upset & called back immediately. I was assured that the alignment was done & asked if I was given the printout. I said NO & asked how was it possible that it was done and the problems still exist. I was offered no explanation. I demanded a full refund for service I was charged for and had not received. I feel that the business practice of this establishment is not only dishonest & deceptive to the consumers, but illegal.

I was fortunate enough to detect that service was not performed on my vehicle after paying for it, but what about all the others who trust that they're getting what they're paying for.
     
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Posted by Tuckelbum77 on 2009-08-19:
Tuckelbum77 here: I am thankful for these stories of disingenious work by the mechanics of established businesses in tire and brake establishments. We can avoid them henceforth! Truly, it's a pity, the amount of rip offs and dishonesty that prevails among them. Of course, if they keep it up, they'll reap what they sow! See Galatians 6:7!
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Don't Know Why You All Were Treated So Badly.
Posted by Starman535 on 02/28/2014
I really don't know why the folks who are ragging on Tire Kingdom didn't just go to another location. The location near where I live (South Miami, FL) has always treated me fairly, and given good prices and service. I expect the problems they encountered were due to the location's management.
     
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Terrible
Posted by Cjackwal on 02/03/2014
SHELBY, NORTH CAROLINA -- Tire Kingdom in Gastonia tried to tell me that the batteries in all four tire sensors died at the same time. The Tire Kingdom in Shelby badmouthed the branch in Gastonia saying that they were slackers. After getting new tires in Shelby my tire pressure light came on again. I drove 20 miles to Shelby and they tried again to get it to stay off. After leaving it came on again halfway home. Incompetents!
     
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Service Oil Change
Posted by Blovingshimer on 05/18/2013
My son, his girlfriend and myself, each time someone goes in for an oil change, we're given a reason why they can not do it. It can't be done unless other work is done. I will not purchase any additional tires or any other service. I've been a customer for over 20 years. Bye!
     
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Posted by BigAl on 2013-05-19:
Many businesses in the auto repair field use oil changes to promote added repair work. They do not make much money on just oil changes so other services are pushed. It also gives them a chance to give your car the "look over" to find repairs that are needed. (and sadly many that aren't needed)It is like grocery stores selling milk at or near their cost just to get you in the door and expand their customer base in hopes of selling other products. You will always find the milk at the farthest corner of the store. Losing an "oil change customer" for this type of business means nothing to them. Usually the quality of the oil change at this type of business is also sub-par. What you should do is find a place that does oil changes at a competitive price and then ALWAYS tip the worker $5 (give it to the tech in person). Before long you will be recognized by the workers and get great quality service. It also doesn't hurt to read the name on their shirts and address them by it.
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Basic Oil Change...
Posted by ABOOTH2 on 04/14/2013
LADY LAKE, FLORIDA -- Start off I'm a daughter, sister, grand-daughter to mechanics, but with that being said I don't always have time to do oil changes at home, I went in for the convenience. Mark my words I will never do it again. I walked in and explained I just want an oil change and new wiper blades that's it. I was then asked if I want the free maintenance check, brakes and lines check, I said no just change the oil. Services person then said I'm going to go it the vin number and mileage from our car I will be right back. When the service person came back asked me about my tire pressure light, I told the services person it is for the spare tire and I don't want anyone to mess with the cover because it isn't the easiest to get on and off. From my husband doing it has put a ripe on the cover and I don't want it any worse.

I signed all the papers told to make my self at home. After a few minutes the service person came back and said I needed a new battery gave me a estimate on that. I thought to myself I said no to the free maintenance check.

After another 10 minutes passed and the service person came back with something else that was supposedly wrong. Well long story short I was being hounded for just about everything. Thankfully I am related to mechanics if any big problem happened with my car I would have one of them work on it. I just wanted an oil change. After an hour I was finally able to get my car back and leave. I was so pissed when I left that I didn't notice the big grease stain on the fabric on my door.

As a woman the experience wasn't good at all. I feel bad if any other woman/man came in without not having the knowledge or the resources of being mechanically inclined would have one heck of an expensive trip. If I did everything they said was supposedly wrong I would have at least paid thousands.

You make your industry look bad doing business like this.
     
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Posted by trmn8r on 2013-04-15:
This experience isn't just because you are a woman. Maybe worse then usual, but my guess is tehy would do the same to others who don't wear skirts. Great review - thanks for letting people know. This place is to be avoided at all costs, which will be a lot higher than they should be to the unwitting customer.
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Ripoff
Posted by Jpena543 on 10/31/2012
PEMBROKE PINES, FLORIDA -- I was a regular at the Tire Kingdom Store #056 9898 PINES BOULEVARD Pembroke Pines, FL 33024, until last year, I went for my usual oil change, and they tried to sell me an unneeded engine flush claiming they found sludge. I refused, and they said that it was company policy and would not do the oil change w/o the flush. I have worked on cars since I was 12 years old, so I have a clue. I asked how did they find sludge w/o draining the oil? They said it was on the dip stick! My car had less than 50K miles and I had checked and wiped the dip stick the day before driving the one mile to the shop. Of course I left immediately, got my oil changed down the street, I looked over their shoulder as they drained the oil, no sludge.

A few days ago I went for brake estimate to the shop at Tire Kingdom Store #260 2600 PINE ISLAND ROAD Hollywood, FL 33024 this time the guy looked at brake rotor through the rim and with a very concerned look pointed to bluing on the rotor and said they would have to be replaced. I told the story to a friend and he laughed and said they tried to sell him on a flush and replacement of his power steering fluid, the car has electronic assisted steering, not hydraulic! LESSON LEARNED: AVOID ALL Tire Kingdom ripoff shops!!
     
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Posted by trmn8r on 2012-10-31:
Does Tire Kingdom specialize in tires, or am I being presumptuous?

I go to STS for my tire work, but I would never ask them to do anything else. I do my own oil changes and most work like brakes, exhaust, etc, and have a local mechanic for special jobs I don't want to do or don't have the tools to do.

I would have the same reluctance to have AAMCO do anything except transmission work, though they claim to be jacks of all trades.
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New Customer and Won't Be Back
Posted by Rhcurran on 09/06/2012
KINGSLAND, GEORGIA -- Had a flat so our vehicle was towed to Tire Kingdom on Kings Bay Road--between 6-7pm, shop open till 9pm. Tire Kingdom had a special buy two and get two free but of course our tires did not qualify and they needed to be ordered and would not be in till the next morning. Ok. Ordered two new tires and an oil change, and asked Tire Kingdom to check out a couple of problems. Heard from them at almost noon the next day--they had not changed out our tires or done the oil change but had priced out a $200+ plus part plus $99 for labor and wanted the go ahead to order it. We declined and waited and waited and waited. Called back around 7pm only to find out that the oil change STILL had not been done and they hadn't checked out one problem we had asked them to. So two days without our car to do an oil change and change out two tires. BIG FAIL. We were new customers and told them up front that we needed work done on another vehicle depending on how things went with this one. That won't be happening. I have no confidence in the work, or even that the work has been done. You need to be able to trust your mechanic.
     
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Extreme Overcharge on Parts
Posted by Worshipwarrior4jc on 06/13/2012
MOORESVILLE, NORTH CAROLINA -- I was taking my vehicle to this shop because I had a credit account with them and was out of work at the time. I have since found another shop, Peebles Automotive to work on my vehicle. I found out that TK charged me 4 times the cost of the parts when they did the work and a little over a year later, only a year!!!, I had to have the brakes and rotors replaced again. Found out that they use the CHEAPEST parts you can get.....beware of these people. The shop I go to now is SO much better, a lot more reasonable and very friendly staff.

L. C., Mooresville, NC
     
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Posted by tnchuck100 on 2012-06-13:
It would be helpful if you included what make and model your vehicle is and the price Tire Kingdom charged you for which parts.
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Messed Up My Suspension On My Navigator.
Posted by Jean.jones78 on 06/05/2012
Did not turn suspension off and caused my suspension to go out. Poor service. Tried to take one of my old tires that came off of the SUV. Will not use Tire Kingdom again. Caused to much stress in 2011.
     
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Posted by jktshff1 on 2012-06-06:
More information please. How do you turn suspension on/off and why? Is it an option?
Posted by madconsumer on 2012-06-06:
take it to the dealership, and have them diagnose it, then forward that to the tire shop. if all else fails, use the information from the dealership and find a lawyer and sue the tire shop.
Posted by madconsumer on 2012-06-06:
"The Lincoln Navigator uses an automatic suspension system that adjusts the shocks and suspension components during driving to improve handling. The system works by monitoring front and rear sensors that measure the distance from the surface to the vehicle, usually referred to as ride height. The air suspension switch allows the owner to turn off the automatic system to perform maintenance on the suspension components. The air suspension switch is easy to find and a novice mechanic can easily accomplish the procedure."
Posted by FoDaddy19 on 2012-06-06:
jktsff1, The Navigator has auto-leveling air suspension in the back to compensate for heavy loads/trailers. Historically these systems have been very trouble prone and you don't see them all that often. With that said, what may have happened here was that Tire Kingdom put the vehicle on the lift without switching the air suspension off, and with no weight on the system, if over extended and go damaged/stuck at it's highest ride height setting. I've seen it happen before.
Posted by jktshff1 on 2012-06-06:
Thanks for the info mad and FoD
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Lying About Condition of Rims
Posted by Ladydianne on 03/21/2012
Don't trust they lie and overcharge.
     
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Posted by Starlord on 2012-03-22:
Some details would be nice. Not enough here to base an opinion on. I have been a tire worker at a couple of places, and graduated from Montgomery Ward's tire school, and I would not reuse rims after an accident until they were thoroughly inspected by someone who knows what they are doing. what makes you think they lied to you about your rims?
Posted by Kris10 on 2012-03-22:
So, what happened?
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