Tire Kingdom

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1.3 out of 5, based on 12 ratings and
38 reviews & complaints.

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Not All Tech's for Tire Kingdom are BAD
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I've worked and still work for Tire Kingdom. Although there are many bad experiences by consumers posting their concerns online I would have to say sorry the tech/ or Tire Kingdom didn't meet to your standards. I can honestly say some people which work at Tire Kingdom shouldn't be working their. I have seen with my own eyes people get frustrated over something simple as balancing a tire or alignment and just leave it the best they can, which sometimes isn't the best job. I do apologize to all the people who have been mistreated. Now I can only speak for myself, but I have many repeat customers come into Tire Kingdom and ask specifically for me to work on their vehicle. I believe in customer service and not leaving something undone because it gets in the way of my time to make some money. As a mechanic/ tech, there is always money to be made just doesn't have to be dishonest. I'm sure none of these techs would give up on their vehicle or would like to have someone give up and say they did something they didn't. I would work on vehicles and would get the customer to view what I am seeing w/ authorization from store manager. Seeing is believing, and I cannot just tell somebody you need to change something because I said so. I personally walk customers to their vehicles and show them what I am talking about. If you are not getting this type of service, or being called at home and leaving vehicle on lift for you to get there then you are at the wrong Tire Kingdom. Like I said, I have many repeat and even word of mouth ask for me. I've had techs in the store mad because they are not working and customers would tell the manager they didn't want anybody working on their cars but me. This to me is personal satisfaction for both the customer and I. They trust me to work on their vehicle which in turn would be carrying their children and siblings from point A to B. I know no one wants to end up skipping B and end up on C stuck somewhere. I don't believe this is fair and I once again apologive to everyone who has ever had to deal with a bad mech/ tech. But remember, they don't only exist at Tire Kingdom. They are everywhere. Just because you go to a regular small shop doesn't mean they care. Maybe the owner but if one of his employees doesn't, then you would still be in the same boat as Tire Kingdom. It all depends on the techs working on the vehicles. Stop blaming the company when it's the seeds that are rotten. Remember, just like me there are hundreds of other techs which care and are concerned with the problems involving the vehicles you carry your loved ones in. I myself have been mistreated before I decided to become more knowledgeable and understand how a vehicle works. I don't want anyone to feel as if they paid and left with nothing, but a great feeling of satisfaction with the work done on the vehicle and how informative I am in any type of questions they may ask me. I have cost Tire Kingdom money sometimes when someone comes in cause they think there is a problem, I check and recheck and show them what the cause of the problem is. Not what they are just being charged for, many times things have to be waived because I myself tell the people they don't need it, I would tell them the recommendation for such things but then would show them why it's still not that time regardless of what the salesman says upfront. Yes, this business is moved by cash, and if they are not selling then what are they in business for. But what company isn't moved by money, isn't this the reason to open a company in the first place. Many times, the salesman doesn't know to much about vehicles and would recommend something one of there knowledgeable friends (not really knowledgeable friends) said would be good without really knowing themselves. I myself have gone to over school to practice and really know about the automotive field. I am ashamed by those who act like they know but really don't. They think because they were able to drop an engine in something they know what they are doing. If they did many vehicles wouldn't have damaged ecms' due to their knowledge of nothing. Many vehicles can't be programmed properly unless you have the tools and know how. Dropping an engine doesn't make you a technician, You are just a parts changer. I myself am a technician and have been offered jobs elsewhere which I am currently considering due to cash flow. I have told my customers and many ask if I can look at their vehicles when I am off tire kingdoms time. Which is how I have gotten job offers at several dealerships. I am a True technician.
     
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GenuineNerd on 01/26/2011:
Still, I tend to avoid most chain auto-service places, especially after NTB (another name for Tire Kingdom) charged $2400 to replace a rack and pinion on my mother's 1996 Oldsmobile Cutlass. She could have had that same job done by an independent shop for half the price. Chains are fine for routine things like oil changes and tires, but you could do better with a good independent mechanic for most auto service/repair needs.
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Basic Oil Change...
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Rating: 1/51
LADY LAKE, FLORIDA -- Start off I'm a daughter, sister, grand-daughter to mechanics, but with that being said I don't always have time to do oil changes at home, I went in for the convenience. Mark my words I will never do it again. I walked in and explained I just want an oil change and new wiper blades that's it. I was then asked if I want the free maintenance check, brakes and lines check, I said no just change the oil. Services person then said I'm going to go it the vin number and mileage from our car I will be right back. When the service person came back asked me about my tire pressure light, I told the services person it is for the spare tire and I don't want anyone to mess with the cover because it isn't the easiest to get on and off. From my husband doing it has put a ripe on the cover and I don't want it any worse.

I signed all the papers told to make my self at home. After a few minutes the service person came back and said I needed a new battery gave me an estimate on that. I thought to myself I said no to the free maintenance check.

After another 10 minutes passed and the service person came back with something else that was supposedly wrong. Well long story short I was being hounded for just about everything. Thankfully I am related to mechanics if any big problem happened with my car I would have one of them work on it. I just wanted an oil change. After an hour I was finally able to get my car back and leave. I was so pissed when I left that I didn't notice the big grease stain on the fabric on my door.

As a woman the experience wasn't good at all. I feel bad if any other woman/man came in without not having the knowledge or the resources of being mechanically inclined would have one heck of an expensive trip. If I did everything they said was supposedly wrong I would have at least paid thousands.

You make your industry look bad doing business like this.
     
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trmn8r on 04/15/2013:
This experience isn't just because you are a woman. Maybe worse than usual, but my guess is they would do the same to others who don't wear skirts. Great review - thanks for letting people know. This place is to be avoided at all costs, which will be a lot higher than they should be to the unwitting customer.
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Consumer beware
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APOPKA, FLORIDA -- I took my car in for oil change and tire balance and rotation, I purchased my tires there two years ago. The manager called me and said my front two tires needed to be replaced that I had damaged them by running over or hitting something, and my struts were going bad so that may also cause the problem Since I did not purchase road hazard I would have pay full price for two new tires. Because I do not trust them due to dishonest information they had given me previously I did not have them change out my tires When I piced my car up they said "I can not believe you are going to drive on that tire it is VERY dangersous" I said "What am I supposed to do if I don't have the money to replace" their reply "get someone to put the spare on" Now if they were so concerned about me and my childrens well being and not their cash register don't you think they would've offered to put the spare on? I was feeling panicky but wanted another opinion so I took to another place recommended to me, first only one tire needed to be placed but mostly they said there was no way I could've done that damage and the tire was in fact defective..(and although the tire wasn't great to drive on unless I hit a pot hole in s specific way the tire wouldn't have blown for a while) end result they were able to contact tire manufacturer and give me a new tire at a prorated price obviously much lower than Tire Kingdom wanted to charge me and again only one tire was in need of being replaced

The same day Tire Kingdom while they had my car sent me a quote for close to $3,000.00 worth of work that they claimed needed to be done or soon would be (my car runs fine absolutely no problems) I showed quote to my boyfriend and my boss after they reviewed both could not believe what they listed and what the charges would be what is so ironic to me about this is the last time I took it in for service they said I needed a new serpentine belt asap and the charge would be approx $300.00 I declined the service called other mechanic referred to me he quoted me a third of the price and when he looked at it said it was fine didn't need to be replaced...now on the newest quote Tire Kingdom doesn't even mention this belt that I never had changed that they said was so deteriorated previously


I also have had problems with my brakes since they did them they first said it was my fault and after I refused to accept that, they repaired them

I want to state the only reason I was going back to that location after I knew they were dishonest about the serpentine belt and brakes is because I am on a tight budget and I have free rotation and balance because I had purchased my tires there and they are very close to my work. When I dropped my car off that morning I specifically told the manager I could only afford the oil change Needless to say I will not return there
     
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rockfishing on 08/09/2010:
Good review, find a good mechanic through family or friends, bring in donuts once in a while, nice tip at Christmas and stick with them and you should be OK.
Anonymous on 08/09/2010:
Good review. Seems like a crooked business. I'm glad you didn't get suckered in and let them suck you dry. Very smart.
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3rd Straw was the Last
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CHARLOTTE, NORTH CAROLINA -- This is my complaint letter to Tire Kingdom Customer Service:

This was the final straw.

I have been a Tire Kingdom customer for several years now; but apparently I'm not a valued customer.

Straw #1: My daughter got her oil changed, and then when driving home warning lights came on and the engine started chugging. Come to find out, the drain plug wasn't replaced properly and all the oil drained out before she got home.

Straw #2: My daughter got her oil changed and tires rotated, upon leaving her car started making a banging sound. She immediately returned to the store to find out the lug nuts weren't tightened.

Straw #3: My wife drove her Audi A4 to OH and while there the Malfunction Indicator Lamp (MIL) came on. A mechanic hooked up the computer and got the code. What we believed was the problem was that we had been using Regular Gas in her Audi A4 Turbo and should have been using Premium Gas. My wife returned to NC and went through 3 tanks of Premium Gas. So I called Tire Kingdom, told them what was going on and asked if I could bring the car in to have the IML reset to see if that took care of the problem. The lady said sure, bring it on in.

When I arrived at the store, she was very nice and went back into the garage area. Moments later, a mechanic came into the office, with an attitude, and said to me, "she'll have to write up a ticket, we'll get to it as soon as we can, and just so you know it will cost $49.50 to reset the indicator light." Now, I don't know if she told him the whole story, and he certainly didn't appear interested in discussing it me. In fact, when I said, "never mind I'll take it somewhere else," he seemed almost relieved I was leaving.

But what I do know is what's involved in resetting the indicator light. It's no more than a 2 minute process. With all that we've been through, with all the tires we purchased there, with all the service we've had done to our autos and with the explanation of why I was taking our car in there today, Tire Kingdom wanted to charge me $49.50 to reset the light??? Are you kidding me!!!

So, I will now take my car to somewhere else to have the MIL reset. And if the if the MIL comes back on, then that means there is more to this than just changing from Regular gas to Premium gas. And if that's the case, I will have THAT automobile service shop do the repair - NOT Tire Kingdom.

In fact, I'm done with Tire Kingdom. There are simply too many other places I can take my car, who do quality work, who value my business as a returning customer of several years and where I don't have to encounter "attitudes" by their mechanics. I believe I have several months remaining on my 2 year wheel alignment program and that is the only reason I'll be returning to Tire Kingdom. When that's done, I'm done!

Tire Kingdom
8630 Camfield St., Suite B
Charlotte, NC 28226
(704) 541-0354
     
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clutzycook on 08/01/2010:
Mechanics always charge fees to reset lights or hook your car up to their machine. My husband has his Monte Carlo in the shop right now for a problem and the guy told us straight out that it would be $110 just to hook it up and diagnose the problem. Then he called us on Friday to tell us that they know what's basically wrong, but needed another $110 to hook it up and get a more specific diagnosis. We told him fine, but if he can't get it this time, we weren't going to waste our time and money playing this diagnosis game.
old newfie on 08/02/2010:
Just so you know you can buy you own code reader for less than that charge, and reset yourself. Real easy to do most code readers only have 3 buttons on them.
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Rip Off Artists
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Tire Kingdom is the biggest Tire store in USA, as well as RIP OFF ARTISTS. This company thrives on passing the buck on complaints. It is really not the store managers faults, as I used to be one. So if you want the inside scoop of this CRAP COMPANY, hit me up at sfm1972@live.com some time and I will help if I can. One time a store had a car stolen by an EMPLOYEE, and it total lost the vehicle. TK would not help customer out. Managers are always told to help a customer out what ever it needs, but when it happens and they do get problem taken care of, corporate boys start with the reprimands. This company sucks. A manager is told at start in interviews that he will only work 50-55hrs a week. NOT !!! My average hours were 75-90 hrs a week. NO SH**!! The most ridiculous thing is the pricing. You will get ripped off. IF you price out a job at tk, find out what the part numbers are and go check a local AUTO ZONE, ADVANCE AUTO PARTS, NAPA and see if they have that part number and have them price it out to you. TK has a 200% mark up. NO SH**!!! 200%. They have serious action taken against managers that do not follow these RIDICULOUS PRICE RIP OFFS. Like I said, just email me if you want more. The 4.5 years I was there was a joke, no employee loyalty rewards, I had to stay there due to I needed the job. In that 4.5 years I was there, in my region in North Carolina we saw almost 12 vice presidents in this area. Each one you had to prove yourself to and each with a different approach on how to rip people off. The average mechanic or tire tech turn around time is only 5 months due to the bull they put on their employees. Wish some thing could change about this company, but Orland W. and Bill I. the big wigs there get paid way to much money to change their policys.
     
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Went In For Brake Inspection, Came Out Almost In Debt $800
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TITUSVILLE, FLORIDA -- This is the email I sent Tire Kingdom themselves...

In a nutshell, when hitting my brakes, I heard a "scraping" sound, which my boyfriend verified was a problem with one of the brake pads THAT'S PRETTY MUCH IT....Tire Kingdom "found" $715 worth of "work" that needed to be done....I am so fed up and aggravated with this company that I am fighting every whim of my being to start a lawsuit...

I am emailing in regards to the terrible service I have received at one of the new locations in Titusville, FL. My boyfriend and I had gone in there to have a brake inspection, and being he has a lot of knowledge on vehicle maintenance and up keeping, he checked out my brakes beforehand to see what needed to be done. All he had thought that was an issue was possibly a rear brake pad, a tightening of the E Brake and a new light bulb in the right tail light. When we arrived to Tire Kingdom, we had mentioned of these issues, to which we received a phone call 45 minutes later explaining to us that there were several other things wrong with the vehicle that my boyfriend had already previously looked at. They included leaking of brake fluid, warped rotors, and worn out front brake pads. They then proceeded to tell us that this would all cost around $715.00!! That is RIDICULOUS. We had researched the prices of parts supposedly needed and the cost is nowhere near that. On top of all of this, when they were backing up my car, the guy scraped the bottom of my car with the top of the lift, adding insult to injury by causing other issues that were not originally there.

When I opened the car door, I saw a bunch of grease on the interior and steering wheel, which I had cleaned before we got there. I am very dissatisfied with the unprofessional, RUDE, and dishonest employees that work there, and I will make it known to whomever I can that this is not a worthy place of spending your hard earned money for work that doesn't need to be performed on your vehicle.
     
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Anonymous on 05/10/2008:
I gather that you did not have the work done? Good for you! If you had them do the work, you would not be posting as 'Feelingscrewed', you would be posting as 'Thoroughlyscrewedandsore'.
I had a similar experience with my local Goodyear joint. I took my vehicle in for a winter oil change (I normally do my own simple maintenance). They offered a 'free inspection'. I consented. Ten minutes later, they brought out an $850 estimate for 'important repairs' my vehicle needed. Brakes, power steering flush, transmission flush, coolant flush, clean the injectors, and replace a $15 tail light bulb ($2 at NAPA). I was also told I needed a new battery (the one in the vehicle was less than two months old). I declined the work. Many people do not. Find a reliable shop and let them do the work if your boyfriend cannot. Thank you for your post. Unfortunately, your experience is common!
Anonymous on 05/10/2008:
Actually depending on the car and what parts would be required, it's not totally out of the realm of possibility
Anonymous on 05/10/2008:
Quite true, dealer. A newer car with now-standard ABS brakes can easily exceed $1000 for a complete brake job. However, the OP researched the parts required for her job and they were 'substantially' cheaper. And while parts are only part of the expense, brake jobs are not labor intensive. Some shops will sell new rotors, rather than turning the old ones, will replace slave cylinders instead of rebuilding them...etc.
GenuineNerd on 05/10/2008:
NTB National Tire and Battery, which is also known as Tire Kingdom, is known to be a ripoff joint. They charged my mother $2400 to have a rack and pinion installed on her 1996 Oldsmobile Cutlass. She could have had the same repair done for half that price if she went to an independent mechanic. And their ads are unbelievable too, with too many "extras" added on, like a "$15.99 Pennzoil oil change", but they add "environmental and shop fees" on top of that price. Most other auto service chains, when they advertise oil changes, usually advertise an "out the door" price, with "no ups, and no extras" (to quote Earl Scheib, when he advertised $29.95 auto paint jobs many years ago.) Once you add the "environmental and shop fees", that $15.99 oil change will end up costing close to $25 anyway. And their tire prices don't include the required services either, like valve stems, mounting, balancing, and old tire disposal fees. Most reputable tire dealers advertise an "out the door" price on their tires, which INCLUDE the above services-and their "out the door" price is often less than NTB/Tire Kingdom's price, once you add the required services to their lowball price. Perhaps these "environmental and shop fees" vary from vehicle to vehicle, since some vehicles use only 4 quarts of oil, while other vehicles use anywhere from 5 to 8 quarts of oil...some pickup truck/SUV diesel engines, and Cadillacs with Northstar engines, use 8 quarts. But still, an "out the door" price will make it easier for customers to get an idea on how much an oil change or tire replacement is. I don't recommend NTB/Tire Kingdom. There are more reputable places out there to have your car serviced.
DebtorBasher on 05/10/2008:
I agree with GenuineNerd...I had my car at NTB this past month...because my "Service Engine" light was one..they replaced the front 02 sensors and said the back ones were fine. They charged $60.00 for the Diag. Test and said the test would take ONE HOUR to run...(obviously to run up the labor time)totaling just over $400.00. The next day the engine light came back on again. Thinking it may be somthing that would be covered in their "guaranteed" work the day before, I was told the two back 02 sensors needed replaced along WITH a complete Converter Assembly, they qouted me the price of $1095.57 PLUS the tax! I took the car to my regular garage, they rand the Diag. Test and told me the converter assembly didn't HAVE to be done right away and I can drive with it for a year if I wanted to and it wasn't going to affect the performance of the car. He took one look at the problem and knew that I never drive on the highway and only suggested that I have someone take it out for a drive on the highway for about ten miles and it would be fine. He DID suggest the converter assembly be done before my next emissions' test, which isn't until next year anyway. No problem with the back sensors at all. He cut the engine light off, gave me my car keys and sent me on my merry way with NO CHARGE and he ran the diag. test in less than three mintues! Looks like NTB would have seen the issue with the converter assembly when they ran the test the day before, but probably wanted me to bring the car back so they can charge up more labor hours because that was something that could have been done (if really needed) while he had the car up on the rack.
DebtorBasher on 05/10/2008:
Thanks to Pirate for his suggestion, I just got my own Diag. Code Reader delivered today...now I can check my own before taking it in to anyone.
Anonymous on 05/10/2008:
If your boyfriend is such a car genius, then why didn't he replace your brakes? It is ridiculous to complain about a retailer marking up the price of parts. When you go to a bar, you pay $5 for a drink you could make for $1 at home.
knt2000 on 11/16/2009:
I went in to just install tires, and they told me that I needed $1,200 worth of repairs/labor/parts. Needless to say, I did none of it. I even checked the prices of the parts, and they were 4 times the cost, and they get their stuff from Advance Discount Auto. I know, because my wife works for discount, and they even get a 20% or more discount on the retail prices. It was fun too, the guy approaches me to tell me that I need these "repairs" and he looks like he is talking to someone that has a patient in the hospital that is dying and he got some REALLY bad news....
Hmmm on 05/28/2011:
I bet you all would like the parts to be sold at cost and no labor charged? Large auto shops have much higher costs than privately owned shops (better equipment, more employees). Thus labor rates are higher. Labor is quoted off of book time which is listed by the manufacturers and pulled off of Mitchell. Besides all of that, the price of the parts are marked up to offer nationwide warranties. Or should companies not mark them up and replace defective parts at no charge, incurring more costs? If you choose to decline the work, that is your prerogative. But you bash on these companies for trying to make a profit? This is not a for non-profit charitable organization. Think, people.
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Ripoff
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Rating: 1/51
PEMBROKE PINES, FLORIDA -- I was a regular at the Tire Kingdom Store #056 9898 PINES BOULEVARD Pembroke Pines, FL 33024, until last year, I went for my usual oil change, and they tried to sell me an unneeded engine flush claiming they found sludge. I refused, and they said that it was company policy and would not do the oil change w/o the flush. I have worked on cars since I was 12 years old, so I have a clue. I asked how did they find sludge w/o draining the oil? They said it was on the dip stick! My car had less than 50K miles and I had checked and wiped the dip stick the day before driving the one mile to the shop. Of course I left immediately, got my oil changed down the street, I looked over their shoulder as they drained the oil, no sludge.

A few days ago I went for brake estimate to the shop at Tire Kingdom Store #260 2600 PINE ISLAND ROAD Hollywood, FL 33024 this time the guy looked at brake rotor through the rim and with a very concerned look pointed to bluing on the rotor and said they would have to be replaced. I told the story to a friend and he laughed and said they tried to sell him on a flush and replacement of his power steering fluid, the car has electronic assisted steering, not hydraulic! LESSON LEARNED: AVOID ALL Tire Kingdom ripoff shops!!
     
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trmn8r on 10/31/2012:
Does Tire Kingdom specialize in tires, or am I being presumptuous?

I go to STS for my tire work, but I would never ask them to do anything else. I do my own oil changes and most work like brakes, exhaust, etc, and have a local mechanic for special jobs I don't want to do or don't have the tools to do.

I would have the same reluctance to have AAMCO do anything except transmission work, though they claim to be jacks of all trades.
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New Customer and Won't Be Back
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Rating: 2/51
KINGSLAND, GEORGIA -- Had a flat so our vehicle was towed to Tire Kingdom on Kings Bay Road--between 6-7pm, shop open till 9pm. Tire Kingdom had a special buy two and get two free but of course our tires did not qualify and they needed to be ordered and would not be in till the next morning. OK. Ordered two new tires and an oil change, and asked Tire Kingdom to check out a couple of problems. Heard from them at almost noon the next day--they had not changed out our tires or done the oil change but had priced out a $200+ plus part plus $99 for labor and wanted the go ahead to order it. We declined and waited and waited and waited. Called back around 7pm only to find out that the oil change STILL had not been done and they hadn't checked out one problem we had asked them to. So two days without our car to do an oil change and change out two tires. BIG FAIL. We were new customers and told them up front that we needed work done on another vehicle depending on how things went with this one. That won't be happening. I have no confidence in the work, or even that the work has been done. You need to be able to trust your mechanic.
     
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Extreme Overcharge on Parts
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Rating: 1/51
MOORESVILLE, NORTH CAROLINA -- I was taking my vehicle to this shop because I had a credit account with them and was out of work at the time. I have since found another shop, Peebles Automotive to work on my vehicle. I found out that TK charged me 4 times the cost of the parts when they did the work and a little over a year later, only a year!!!, I had to have the brakes and rotors replaced again. Found out that they use the CHEAPEST parts you can get.....beware of these people. The shop I go to now is SO much better, a lot more reasonable and very friendly staff.

L. C., Mooresville, NC
     
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tnchuck100 on 06/13/2012:
It would be helpful if you included what make and model your vehicle is and the price Tire Kingdom charged you for which parts.
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Rip Off
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- This was my second bad experience at this location. A year ago I had tires installed and they were grossly improperly aligned after waiting many hours. Last week I returned to have tires rotated and was happy to see a new crew. I was told the struts were bad so I had them replaced. After returning home I googled " tire wear from bad struts". Something didn't add up and visited the next day several other mechanics to get confirmation that the struts indeed needed replaced. I'm sorry to say I never got confirmation. When I returned to ask for old struts, they were already picked up by scrap guy. What are the chances. These guys are crooks. BEWARE!
     
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Skye on 02/13/2012:
I think after the first bad experience, going back a second time would be a BIG risk.

Thanks for warning others.
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