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Attempted to Extort Us for Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRADENTON, FLORIDA -- We have 4 bad tires on our car. I prefer to buy my tires online. The 2 rear tires arrived and the remaining 2 would come next week. I decided to have the 2 we received out on immediately as they needed replacement. We called and explained the situation to Tire Kingdom and made an appointment. When we arrived, the manager did a walk around our car and stated he wouldn't replace the rears unless we bought new fronts from them today. I explained we had tires coming the next week. He again refused saying it would mean liability unless we bought from them today. This was extortion. I will never do business with this disreputable storefront again and advise you not to.

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Warning Stay Away From Tire Kingdom
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GAINESVILLE, FLORIDA -- Why you should never deal with Tire Kingdom!

I am writing this in the hopes that others will not get ripped off, insulted, threatened, and then totally dismissed by the corporate office of a company who claims to promote great customer service. Before going out of town on business, I took my truck in for service on June 15, 2016. A voice message was left on my cell phone by the store manager who gave me a "verbal estimate" of $2,460.00. I was told that a "final assessment" had been made and that the price of $2,460.00 would be the final “out the door” price including any taxes. The manager explained that the vehicle needed a rear end replacement to resolve the problem (even though the vehicle has been well kept). Because I had dealt with Tire Kingdom in the past without any problems, I verbally authorized him to complete the work based on his “final assessment” which he stated would solve all of my problems. Less than 24 hours later.I received a voice message stating that the price was increased to $4,100 even though I was originally told that I would only have to pay $2,460. At this point, my truck was totally taken apart and I was told by a service technician there would be a substantial fee if I decided to have them put it back together. When I went into the store to see about my truck, I was very upset about the price change and felt I had been robbed. The technician who was working the sales counter told me that if I didn't pay, they would keep my truck. I paid for the truck and made up my mind that this issue was not over.

I contacted the district manager and told him that I had done business with Tire Kingdom for many years, and never had any problems in the past. I told him about the price change and how uncomfortable I felt dealing with the technician. During the course of the conversation, the district manager became rude, unprofessional, and started yelling at me and really did not want to hear what I had to say. He told me that an additional assessment, although unusual, was the reason for the cost estimate increase, even though I had been given a final cost assessment. His attitude became offensive and he suggested that it was somehow my fault for allowing them to continue the work. He further suggested that the cost of them putting the vehicle back together would have been very costly, and that it was in my best interest to have the work completed as I did. When I disagreed with him, he became loud and I asked him why he was shouting. At this point, he became more confrontational and I realized that I was getting nowhere with the conversation (which was heard by someone else in the room because the call was on speaker). After realizing that Tire Kingdom's corporate office didn't care anything about my issue, I contacted the Consumer Affairs office who explained to me that there was not much they could do to resolve the problem. After several weeks, they received a response to my claim from Tire Kingdom which totally dismissed my claim and said that there was nothing they were willing to do.

That is not where the story ends! After returning from a pre-planned vacation, I drove the truck which had been sitting in the yard since we had been away. I kept hearing strange noises in the front end (which I had never heard before repairs were made) and noticed sensor lights coming on (which also had never been seen before the so-called repair). I was totally upset and my son had to calm me down. He suggested that we go to another Tire Kingdom that was close to where he lived for an assessment. On Sunday, August 14, 2016, we did just that (of which I have a copy of the estimate). After having Tire Kingdom in Jacksonville look at the vehicle that had not been driven more than 500 miles, they discovered it needed work on the front end, at the tune of $1,671.40, which was never part of the original “final assessment.” So now I have a truck that I have invested over $4100 dollars, and still needs almost $2000 dollars of more work, even after Tire Kingdom in Gainesville, Florida told me that no further repairs were necessary. I am a senior citizen and this has been very distressing which is why I am begging you to PLEASE, PLEASE, PLEASE, whatever YOU doNEVER DEAL WITH TIRE KINGDOM!

Update: After considerable research I have found that Tire Kingdom does not care about how they treat customers and really don't care about customer concerns!

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Why you should never deal with Tire Kingdom!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GAINESVILLE, FLORIDA -- I am writing this in the hopes that others will not get ripped off, insulted, threatened, and then totally dismissed by the corporate office of a company who claims to promote great customer service. Before going out of town on business, I took my truck in for service on June 15, 2016. A voice message was left on my cell phone by the store manager who gave me a "verbal estimate" of $2,460.00. I was told that a "final assessment" had been made and that the price of $2,460.00 would be the final “out the door” price including any taxes. The manager explained that the vehicle needed a rear end replacement to resolve the problem (even though the vehicle has been well kept). Because I had dealt with Tire Kingdom in the past without any problems, I verbally authorized him to complete the work based on his “final assessment” which he stated would solve all of my problems. Less than 24 hours later.I received a voice message stating that the price was increased to $4,100 even though I was originally told that I would only have to pay $2,460. At this point, my truck was totally taken apart and I was told by a service technician there would be a substantial fee if I decided to have them put it back together. When I went into the store to see about my truck, I was very upset about the price change and felt I had been robbed. The technician who was working the sales counter told me that if I didn't pay, they would keep my truck. I paid for the truck and made up my mind that this issue was not over.

I contacted the district manager and told him that I had done business with Tire Kingdom for many years, and never had any problems in the past. I told him about the price change and how uncomfortable I felt dealing with the technician. During the course of the conversation, the district manager became rude, unprofessional, and started yelling at me and really did not want to hear what I had to say. He told me that an additional assessment, although unusual, was the reason for the cost estimate increase, even though I had been given a final cost assessment. His attitude became offensive and he suggested that it was somehow my fault for allowing them to continue the work. He further suggested that the cost of them putting the vehicle back together would have been very costly, and that it was in my best interest to have the work completed as I did. When I disagreed with him, he became loud and I asked him why he was shouting. At this point, he became more confrontational and I realized that I was getting nowhere with the conversation (which was heard by someone else in the room because the call was on speaker). After realizing that Tire Kingdom's corporate office didn't care anything about my issue, I contacted the Consumer Affairs office who explained to me that there was not much they could do to resolve the problem. After several weeks, they received a response to my claim from Tire Kingdom which totally dismissed my claim and said that there was nothing they were willing to do.

That is not where the story ends! After returning from a pre-planned vacation, I drove the truck which had been sitting in the yard since we had been away. I kept hearing strange noises in the front end (which I had never heard before repairs were made) and noticed sensor lights coming on (which also had never been seen before the so-called repair). I was totally upset and my son had to calm me down. He suggested that we go to another Tire Kingdom that was close to where he lived for an assessment. On Sunday, August 14, 2016, we did just that (of which I have a copy of the estimate). After having Tire Kingdom in Jacksonville look at the vehicle that had not been driven more than 500 miles, they discovered it needed work on the front end, at the tune of $1,671.40, which was never part of the original “final assessment.” So now I have a truck that I have invested over $4100 dollars, and still needs almost $2000 dollars of more work, even after Tire Kingdom in Gainesville, Florida told me that no further repairs were necessary. I am a senior citizen and this has been very distressing which is why I am begging you to PLEASE, PLEASE, PLEASE, whatever YOU doNEVER DEAL WITH TIRE KINGDOM!

Replies
Incompetent Employees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEBASTIAN, FLORIDA -- Order # **. Bought 4 new tires on Saturday November 28, 2015 at 1:41 pm, at 6:00 pm. The next morning (Sunday) I went out to redo my wife's rear brakes, and what happens next... While loosening the lug nuts I discover 1 is cross threaded and it breaks off while trying to loosen it. Call Tire Kingdom. Get manager, he apologizes and states they will fix it in the morning. As we already have another appointment to have Tire Kingdom replace front wheel bearings, we say OK.

A few hours later I am being rushed to an Emergency room 1 hour north, and after being discharged at approximately 10:30 pm, my wife is helping me limp out to our car only to find the brand new driver front tire is totally flat. 63 miles on a brand new tire and it's flat. No nails, no puncture but it is FLAT. It's now 10:30 pm and we are stranded at the hospital due to the negligence of Tire Kingdom.

The next morning (Monday) we had already have a scheduled appointment to have Tire Kingdom replace both front wheel bearings. We had to call and tell them about the flat tire and cross threaded lug nut that broke off while trying to replace the rear brakes. They say "No problem, we will fix both mistakes when you come in, in the morning". Monday morning arrives, we take the car in for all the mistakes and front wheel bearings replacement. They apologize and claim to fix everything. We leave.

Tuesday morning, 12/01/2015, we wake up. My wife is preparing to leave for work, she takes her lunch and briefcase out to the car, and what does she see... The same driver side front tire is flat again. Tire Kingdom apparently hires the most incompetent workers in the industry, and just as sad the management team is just as inept for allowing the customers to get ripped off. If you see a TIRE KINGDOM don't stop. RUN, drive to the next tire store...They can't be any worse. Tire Kingdom... We spent over $1,000.00 with you in the last 72 hours. Never again!!!

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Dishonest Manager (Jeff), Dishonest Shop
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OVIEDO, FLORIDA -- I had 4 tires changed on my Sonata in the store 2 years ago. Right after that Tire Pressure Monitor System Light (TPMS) came on. I drove back and one mechanic scanned the tires and told me one of the pressure sensors is out. I asked why it happened now. The manager told me the battery of the sensor is out (how could he be so confident?). I asked dealer and was told a sensor replacement would cost ~$200. I thought it might just be an accident and I can live with the TPMS light on my dashboard as long as I know my tire pressure are good.

2 weeks ago, I went back to this store to get tire change on my Nissan, only because the store is in my neighborhood within walking distance. And guess what, the TPMS light came on again, on my Nissan, right after tire replacement. I went back to the store, obviously Jeff couldn't recognize all his customers and once again, without a blink of eye, "battery is out"! Can you be more shocked by encountering such a liar? Now I can imagine how many times he had cheated with the same words and don't Know how many customers had been dismissed like that. I said, "Can you replace the bad sensor for me and if it's bad battery I will pay for it." Jeff said it's fair and grabbed a waste paper and wrote something down on it, without asking my name or number.

I asked, "Would you call me when the part is in on Monday?" He said, "Oh yes. What's your number…." You can now imagine what happened afterwards. They never called me. I am not even complaining about the puffed up bills (they charge “shop fees” after tax), I just can not stand such a cheater in the business in my neighborhood. This guy doesn't care about reputation, as long as the customers pay whatever they ask for. I understand it is not as easy to stay honest in a business like auto shop, but this shop's dishonesty has gone beyond my imagination and tolerance.

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Inferior, Unsafe Work Done on My Pickup
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORANGE PARK, FLORIDA -- Drove my Chevrolet 1/2 ton pickup to Tire Kingdom (TK) to have a $339.90 brake job done; a price quoted me by the Manager for a "complete brake job". Nine hours and $1,452.65 later, my brakes were not one scuntila better than when I dropped the truck off for repair. In fact, I nearly smashed into the building while turning around and trying to leave and nearly rear ended a car at a stop sign. Their "mechanic" (so-called) said the brakes were "perfect" and the Manager (who never set one foot inside my vehicle) said I was "good to go".

Not satisfied with having an UNSAFE vehicle with almost NO brakes, I took it to Gordon Chevrolet for a brake inspection and repair. The ASE certified mechanic only had to depress the brake pedal to determine the brakes were not right. That REAL mechanic found (1) there was 2 - 3 inches of play in the left front tire because the TK "mechanic" stuck in the WRONG wheel bearing (it didn't need) which caused (2) damage to the new rotor (it didn't need) by having grooves carved in it. (3) The ABS system was not bled properly leaving air in the lines (4) the rear brakes - in the new drums (it didn't need) - were not adjusted correctly.

The REAL mechanic at Gordon Chevrolet repaired the brakes and brought them to GM standards. I paid Gordon Chevrolet $478.91 to repair Tire Kingdom's shoddy, inferior and UNSAFE "repair" job. The parent organization for Tire Kingdom - TBC - has now offered to refund the $478.91 I paid Gordon Chevrolet; but refuses to refund even one cent of the $1,452.65 I paid Tire Kingdom for a brake job on my pickup[ (it may or may not have needed).

I was NOT allowed to see the condition of the brakes once the wheels were removed; was NOT shown the parts they removed (IF ANY); was NOT told my pickup actually NEEDED a brake job (maybe a simple brake line bleeding and adjusting would have been sufficient); they simply piled on more and more parts and more labor charges. Thanks to Gordon Chevrolet, I have good brakes. ANYONE who owns a motor vehicle should be WARNED to stay clear of Tire Kingdom as they should NOT be in the automotive repair business. DO NOT GET RIPPED OFF HERE!!

Replies
Poor Quality Work With Two Oil Changes
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEPTUNE BEACH, FLORIDA -- I have been using this store for years and have recently had two serious issues pertaining to my oil changes. January 2016, I brought my Honda CRV in for an oil change. There is a rock shield bolted beneath the oil pan. They failed to bolt it back on correctly, all of the bolts except one fell out causing the shield to be damaged and consequently I had to replace.

March 2016, I brought my Toyota 4Runner in for an oil change. A few days later I noticed oil spots in the driveway. I found the oil filter loose and was leaking. Fortunately I only lost a quart of oil before discovering it. Tire Kingdom Store #215, 1353 ATLANTIC BLVD., NEPTUNE BEACH, FL.

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Rip off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- Have been taking 3 cars here for 5 years. I feel like a good customer. 3 pairs of tires in 12 months and oil changes every couple months. I felt very comfortable going here until last weekend. I brought my 2015 SUV in because lights had come on in the dash. The guy who was behind the counter gave me a bad vibe while I was dropping the car off. So much so that I texted my husband to come in. I felt like I was getting ripped off from the get go. They have worked on and fixed all kinds of things on our cars so I tried to shake the feeling. An hour or two later he called to tell me what was wrong and that the bill would be $680.00. I was very shocked. Just out of curiosity I called the dealer and asked what they would charge. They said $00. That part had been recalled. I went to pick up my car and told them what the dealer said and they told me I had to pay them $130.00 diagnostic.
He said they shouldn't have to keep up with recalls. I say, if it is tire/wheel related you damn better well be up with recalls.
I don't know if their sales team has stretched them so far that now they have rip people off.
Now they are the same as all the other little car places out there.
Sorry to see you go, guys and girl.

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Scamming to bring customers but they don't follow through
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DELRAY BEACH, FLORIDA -- Tire Kingdom on Military Trail in Delray Beach false advertises to get customers in, but then they take any shortcut they can, and they try to sell you stuff and make repairs which are not needed. I went with an appointment for a tire rotation and oil change but two hours later they only did the oil change and tried to sell me two new tires or they will not do the rotation.

Good thing that I was there, as my wife would have probably bought 2 new tires which were not needed as the tires still have the legal thread required.

Another problem is that I still had to pay the price, and they did not make an adjustment for not rotating the tires which is the main reason I chose that place.

The worker came and saw the car, and when I specifically told him that I want the tires rotated, he said "no problem" instead of telling me that they were too busy and could not rotate my tires.

I feel they are very dishonest and can not be trusted so I will never step in that store.

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Not to Be Trusted, They Only Want to Sell You Products or Services Which Are Not Needed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DELRAY BEACH, FLORIDA -- Tire Kingdom on Military Trail in Delray Beach false advertises to get customers in, but then they take any shortcut they can, and they try to sell you stuff and make repairs which are not needed. I went with an appointment for a tire rotation and oil change but two hours later they only did the oil change and tried to sell me two new tires or they will not do the rotation.

Good thing that I was there, as my wife would have probably bought 2 new tires which were not needed as the tires still have the legal thread required. Another problem is that I still had to pay the price, and they did not make an adjustment for not rotating the tires which is the main reason I chose that place. The worker came and saw the car, and when I specifically told him that I want the tires rotated, he said "no problem" instead of telling me that they were too busy and could not rotate my tires. I feel they are very dishonest and can not be trusted so I will never step in that store.

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Tire Kingdom Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 27 ratings and
53 reviews & complaints.
Contact Information:
Tire Kingdom
4300 TBC Way - Corporate
Palm Beach Gardens, FL 33410
1-800-334-7332 (ph)
www.tirekingdom.com
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