3rd Straw was the Last
CHARLOTTE, NORTH CAROLINA -- This is my complaint letter to Tire Kingdom Customer Service:
This was the final straw.
I have been a Tire Kingdom customer for several years now; but apparently I'm not a valued customer.
Straw #1: My daughter got her oil changed, and then when driving home warning lights came on and the engine started chugging. Come to find out, the drain plug wasn't replaced properly and all the oil drained out before she got home.
Straw #2: My daughter got her oil changed and tires rotated, upon leaving her car started making a banging sound. She immediately returned to the store to find out the lug nuts weren't tightened.
Straw #3: My wife drove her Audi A4 to OH and while there the Malfunction Indicator Lamp (MIL) came on. A mechanic hooked up the computer and got the code. What we believed was the problem was that we had been using Regular Gas in her Audi A4 Turbo and should have been using Premium Gas. My wife returned to NC and went through 3 tanks of Premium Gas. So I called Tire Kingdom, told them what was going on and asked if I could bring the car in to have the IML reset to see if that took care of the problem. The lady said sure, bring it on in.
When I arrived at the store, she was very nice and went back into the garage area. Moments later, a mechanic came into the office, with an attitude, and said to me, "she'll have to write up a ticket, we'll get to it as soon as we can, and just so you know it will cost $49.50 to reset the indicator light." Now, I don't know if she told him the whole story, and he certainly didn't appear interested in discussing it me. In fact, when I said, "never mind I'll take it somewhere else," he seemed almost relieved I was leaving.
But what I do know is what's involved in resetting the indicator light. It's no more than a 2 minute process. With all that we've been through, with all the tires we purchased there, with all the service we've had done to our autos and with the explanation of why I was taking our car in there today, Tire Kingdom wanted to charge me $49.50 to reset the light??? Are you kidding me!!!
So, I will now take my car to somewhere else to have the MIL reset. And if the if the MIL comes back on, then that means there is more to this than just changing from Regular gas to Premium gas. And if that's the case, I will have THAT automobile service shop do the repair - NOT Tire Kingdom.
In fact, I'm done with Tire Kingdom. There are simply too many other places I can take my car, who do quality work, who value my business as a returning customer of several years and where I don't have to encounter "attitudes" by their mechanics. I believe I have several months remaining on my 2 year wheel alignment program and that is the only reason I'll be returning to Tire Kingdom. When that's done, I'm done!
8630 Camfield St., Suite B
Charlotte, NC 28226