SARASOTA, FLORIDA -- I drove in for an oil change at Tire Kingdom. This was accomplished and I was on my way. Within 3 miles, smoke, smell, and a red warning light appeared. Diagnosis was provided by an auto repair shop adjacent to the incident. "Double gasket" the young man said. That is an egregious error allowing the previous gasket to remain in place, while installing the new oil filter. The result is no seal, resulting in a loss of oil. The engine was totally starved of oil. The shop refilled, and the good news was-the engine ran, the bad news-an amber engine caution light was illuminated. This light had never been on before. I looked to Tire Kingdom to fix the condition, but they were unable. Next stop, the dealership where it was purchased. It took the Ford dealership two attempts to fix it as they under-diagnosed on the first effort due to idiosyncrasies in the on board maintenance computer. It's fixed now, and I felt the process was reasonable given the radical condition of oil starvation. Tire Kingdom paid the first bill but stuck me with $926 for the second bill. The second bill was for the same work, but on the opposite side of the V8 engine as the first and was necessary to get the light out.
I did not mind the mistake by the Tire Kingdom tech, though it was obvious negligence. (I have made a few myself) What I strongly object to is the way the district manager shifted blame (To Ford dealership) obfuscated, and refused to step up and take responsibility for a situation they created. Our second unpleasant conversation ended when he stated: "You can't prove we caused the light to come on in the first place."
Do yourself a favor and take your business elsewhere, and may the marketplace reward them according to their deeds.
TITUSVILLE, FLORIDA -- This is the email I sent Tire Kingdom themselves...
In a nutshell, when hitting my brakes, I heard a "scraping" sound, which my boyfriend verified was a problem with one of the brake pads THAT'S PRETTY MUCH IT....Tire Kingdom "found" $715 worth of "work" that needed to be done....I am so fed up and aggravated with this company that I am fighting every whim of my being to start a lawsuit...
I am emailing in regards to the terrible service I have received at one of the new locations in Titusville, FL. My boyfriend and I had gone in there to have a brake inspection, and being he has a lot of knowledge on vehicle maintenance and up keeping, he checked out my brakes beforehand to see what needed to be done. All he had thought that was an issue was possibly a rear brake pad, a tightening of the E Brake and a new light bulb in the right tail light. When we arrived to Tire Kingdom, we had mentioned of these issues, to which we received a phone call 45 minutes later explaining to us that there were several other things wrong with the vehicle that my boyfriend had already previously looked at. They included leaking of brake fluid, warped rotors, and worn out front brake pads. They then proceeded to tell us that this would all cost around $715.00!! That is RIDICULOUS. We had researched the prices of parts supposedly needed and the cost is nowhere near that. On top of all of this, when they were backing up my car, the guy scraped the bottom of my car with the top of the lift, adding insult to injury by causing other issues that were not originally there.
When I opened the car door, I saw a bunch of grease on the interior and steering wheel, which I had cleaned before we got there. I am very dissatisfied with the unprofessional, RUDE, and dishonest employees that work there, and I will make it known to whomever I can that this is not a worthy place of spending your hard earned money for work that doesn't need to be performed on your vehicle.
METAIRIE, LOUISIANA -- On Friday, 10/19/07 I went to this establishment for a wheel alignment because my vehicle was pulling hard to the left & the steering column was not aligned (this diagnosis made by my regular mechanic a week earlier during a test drive with me present).I also asked to check the struts & brakes, an additional cost of $14.99.I left the location to get lunch. I was gone for about 25-30 mins when I received a call advising me that my front struts & back brakes needed replacing. He quoted prices for each. I declined the repairs & wanted the wheel alignment only. I asked how much longer it would be? He advised that it would take approximately 1 hr. After about 15-20 mins, I returned to the establishment (which was 5-7 mins. away) to find my vehicle in the section where I parked when I first arrived (NOTE: when I left, the vehicle was on the rack in the service area).I stated that it hasn't been an hour since you called and my vehicle is parked & ready to go. The salesperson's comment was that it doesn't take quite an hour.
I still insisted that I wasn't gone very long. I paid the bill & left. On my way home, I noticed the car was still pulling hard to the left & the steering column still was not aligned. I was very upset & called back immediately. I was assured that the alignment was done & asked if I was given the printout. I said NO & asked how was it possible that it was done and the problems still exist. I was offered no explanation. I demanded a full refund for service I was charged for and had not received. I feel that the business practice of this establishment is not only dishonest & deceptive to the consumers, but illegal.
I was fortunate enough to detect that service was not performed on my vehicle after paying for it, but what about all the others who trust that they're getting what they're paying for.
SOUTH MIAMI, FLORIDA -- I really don't know why the folks who are ragging on Tire Kingdom didn't just go to another location. The location near where I live (South Miami, FL) has always treated me fairly, and given good prices and service. I expect the problems they encountered were due to the location's management.
SHELBY, NORTH CAROLINA -- Tire Kingdom in Gastonia tried to tell me that the batteries in all four tire sensors died at the same time. The Tire Kingdom in Shelby badmouthed the branch in Gastonia saying that they were slackers. After getting new tires in Shelby my tire pressure light came on again. I drove 20 miles to Shelby and they tried again to get it to stay off. After leaving it came on again halfway home. Incompetents!
DAVIE FLA 136 SR 84, FLORIDA -- My son, his girlfriend and myself, each time someone goes in for an oil change, we're given a reason why they can not do it. It can't be done unless other work is done. I will not purchase any additional tires or any other service. I've been a customer for over 20 years. Bye!
The new store in Titusville Fl. scratched my wheels when they dismounted my tires. Called the store manager (I thought that is who you call when you have a problem) was totally blown off and put on hold for someone else. I was given the deer in the head light look when I showed them. I also had problems with the other Titusville store before, that is why I stopped using them. Never use them again. I would use Wal-Mart first.
HALLANDALE, FLORIDA -- Lazy employee. Could not find me in their system, mind you I have been a customer for over 3 years, could not care less, his response: sorry, but I can't find you in the system....I just walked out, never again. Will take my business elsewhere, matter of fact, Goodyear is across the street and they are bending backwards to get Tire's business and they are succeeding. GO TO GOODYEAR AND SAVE YOURSELF A HUGE HEADACHE!!!!