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Tire Kingdom - Page 2

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1.3 out of 5, based on 12 ratings and
38 reviews & complaints.

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Avoid This Place! (Scam)
Posted by on
MIAMI, FLORIDA -- I had previously gone to Tire kingdom to do some tire changes. Never will I make that mistake again. If you do not know to much about cars, I recommended you avoid this place. Every times I went in, I ended up paying literally 100% more than what they would tell me over phone. Best part about the situation was that a day later the tire popped. I called in and they told me that they would replace it free of charge. I set up a date to go to get my new free tire but I wasn't able to make it so I ended up going 4 days later, and when I got their they said that I didn't buy a warranty and that I would have to pay for the new tire. One year later I call over the phone to go again for new tires, they told me the tires I wanted were in stock and would fit my cars rims. When I got there, they denied I ever called and made me pay double the price I was quoted over phone. And on top of all this, they made me wait 2 hours for them to change the tires on my car. Mind you it was a Tuesday morning and the place was empty. I will never make the same mistake again. Please avoid this place for your own good.
     
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trmn8r on 2011-12-02:
I know a bit about cars, and can you explain to me what you mean by the tire "popped"? I'm not sure that is a technical term. The bead broke, a hole appeared in the sidewall, etc? Was there a manufacturer's warranty that applied to whatever problem you had?

As for the latest situation, was a brand discussed over the phone? A doubling of the price is huge. You say that they "made" you pay double. Did you reverify what was to be done and at what cost before they actually began? If I was quoted double the next day, I'd leave.

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Service paid for and not received
Posted by on
Went in to Melbourne FL location where Brian and Tony treated us very unfairly. We waited three hours for our tire change. Then when the car was ready they informed us that the alignment machine was broken. They still insisted on charging me for the alignment $125 and that I should go to another one of their locations to get the work done! Brian was especially rude and goading about the whole affair. Honestly the worst consumer experience of my life, total rip off, can't believe that people / companies like this are allowed to deal with consumers. Avoid this company at all costs.
     
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Alain on 2011-10-10:
I'm not sure charging you in advance for the service and then trying to send you to another location is permissible, but you can find out via http://www.myfloridalegal.com/contact
Anonymous on 2011-10-10:
Would they not give you your car if you didn't pay the charge? If they were holding your car hostage for not paying a charge on a service you didn't received I would've called the police.
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Bad service from harry
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COLUMBIA, SOUTH CAROLINA -- Came to the location on Friday have service doing spoke to he suppost to put the info in the computer he didn't he said he will have my part by Monday guest what no part came in on Monday spoke to someone else they had no ideal what I was talking about now the day is Tuesday he have my car still the same problem no part I had to call his manager guest what happen there nothing no help at all I call a part store they said that Tire Kingdom just call for the same part HE told me had to get the part from the deal. I call the deal and it will take two day to order and said my car will be ready tomorrow you get it... he just lied to me again poor customer service at the garner ferry location.. and if you look good he want to talk to you and you phone # he ask me about my personal life instead of my car. poor service poor service then I ask for the dist manager # he gave me a fax number dist no help DIST MANAGER you suck that is his dist manager please don't call him you will not get any help she call he didn't wanted to hear a word she had to say .....this is what my daughter went though
     
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Horrible Service BEWARE
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KENNER, LOUISIANA -- My issue began at the Tire Kingdom in Kenner. They installed wrong size tires... :(
I then had to go to Tire Kingdom in Baton Rouge/ESSEN ln because of a blow out only to realize I had the wrong size tires on. Well they corrected the issue but didn't balance the three tires they replaced. Even though they claim they were "fixing" the incorrect work of the other store in Kenner.

My car drove so funny after this. The next week I went to Tire Kingdom Kenner to explain that I didn't think my tires were balanced. After two drives with the manager who swore there was no issue; after he made me wait until he serviced everyone else because "I had no problem" ; after going back and forth he finally looked at the tires. AND LO AND BEHOLD they weren't balanced!!! Needless to say I was there for three hours going back and forth before he realized I knew what I was talking about.

Will never do business with any Tire Kingdom again and I would suggest you don't either!!!
     
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Horrible Service and Uneducated Staff
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HARVEY, LOUISIANA -- This location sucks! I've personally witnessed the staff quote different prices to different customers for identical services to be performed. The management and staff are very unprofessional and everyone including the manager walks around with their trouser half off their butts. They are always on their cell phone or the establishment’s phone conducting personally conversation while customers are waiting. They also assist people that they know personally ahead of waiting customers. When the customers walk out they use expletives expressing how they don’t care that the customer left and that they can go elsewhere. I personally think they are ripping the company off at the customer’s expense. They jack up the prices due to tire diameter which doesn’t happen at Firestone or Pep boys. I was verBally quoted a price of $79 for an alignment and presented with paperwork for $169. I was told this was due to the car having 20 inch wheels. On another occasion I was told that it would cost $45 per tire to mount and balance 2 tires that were already off of the vehicle. Nearly $100 to mount and balance 2 tires is rediculos when other places do it for as low as $17 per tire. The manager proceeded to ask 3 of the staff members who were sitting in the back doing nothing except smoking (I believe it was marijuana) if they felt like doing it. They all declined and I was told that they couldn’t do it at that time. I must note that it wasn’t lunch time or near the time the establishment closes. I would ride on my axle before I’d take a vehicle there to have any service performed!
     
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What one may get at Tire Kingdom for 9.99$ Oil Change Deal
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DORAL -- I have an old Honda Accord 93 with Mileage 178K. Being an old car I make it a point to get the basic services done regularly. This time I got lured by a deal in the internet for oil change for $9.99 at Tire Kingdom. We left the car at the service station at Doral as the wait time was approximately for an hour and a half. The sales representative later called saying that the oil pan was not good and its threads were all stripped, with an estimate to repair the same for $ 400plus.
I have been an owner of this car for past 5 years and have changed oil every 3 months religiously, never ever did I get to hear about such an issue. After they changed the oil there is a constant leak of oil from the car and I am sure it will not take more than a day for the oil to completely drain off. When I dropped of the car it was perfectly fine with no leaks at all.
The Sales representative was insisting like a baby and confidently claimed the stripping was because of the guys who did the previous oil change. After I refused to make any fix to the car in terms of the oil leak, the sales representative wrote a note saying that he would never change the oil of my car ever.
What a service in $9.99 !!! My Mistake was to get lured with $9.99 money saver deal and go to such a non professional service center who can’t do what they claim to be their forte, instead leave my car with an oil leak.
     
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trmn8r on 2011-05-01:
You'd better get that leak fixed by someone, or keep spare quarts of oil in the car and check it regularly. And if the plug falls out while you are driving, your engine will be toast.

This is what happens at places with unskilled technicians. Just yesterday, I was changing the transmission fluid on my diesel tractor. There is a suction filter that screws in and has aluminum, large diameter, fine threads. I had it cocked slightly, and it was obvious it was cross threaded. If I had forced it, the threads would have easily and quickly been ruined.

I digress, but you need to find a place with skilled labor and use it religiously. Sounds like the tech at either the last place or this one ruined the threads through overtightening or cross threading.
madconsumer on 2011-05-01:
there seems to be more and more complaints about this. I think it all depends on the technician who performs the work.

very helpful.
Starlord on 2011-05-01:
The oil pan drain plug in most cars, for some reasson, have very soft metal, and strip very easily. They make an insert that lets you seal the pan, and it doesn't cost anywhere near $400, either. It would take one heck of a leak to lose all the oil in one day, so you would notice it anytime you parked. I agree that it should be repaired right away, but not at 400 bucks. That is a pure D scam.
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Service
Posted by on
SARASOTA -- I have gone to the local Tire Kingdom 3 times to try to have tires fixed or relaced ,, the service man there all three times was on the phone talking to someone that didn't sound like business ,, after waiting at least 7 or more minutes he would then ask what I needed , ( mind you each time is at opening and I am the only one in the store except today another man was in the store ,,each Time I am told it will be another hr before they can help me ,, They open at 8 am and I am there at 8 am ,, they never seem to have the staff
     
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Tire Kingdom Metairie, LA screws over their customers
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METAIRIE, LOUISIANA -- My front 2 tires were balding and the right one had the inside of the tire coming out. I had to call my parents and ask them to help me out since I couldn't afford new tires. I initially wanted to go to the Goodyear by my apartment since my back 2 tires were Goodyear. I had asked my parents to just send me the check (since I know most auto places like to screw over women I was going to have my boyfriend with me). But instead, they called me to tell me to go to Tire Kingdom since they were having the buy 4 tires for the price of 2 sale. They had some set up where my parents would go to the one by them to pay for me. I wasn't comfortable with this but my parents insisted I do this. So, I went and lo and behold I get a phone call telling me my BATTERY was out of juice...would not jump start or anything.
The funny thing is that I had no problem with my battery at all. Of course, the manager claimed he'd never screw over his customers, etc. But, what I was afraid would happen, happened. Here is a young girl, whose parents are paying for the bill (and aren't there in person) so they knew my parents would buy me a new battery so I wouldn't be stuck without a car. Real nice.
     
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spiderman2 on 2010-06-29:
I'm not saying that they didn't mess around with you, but when I had to replace my battery it didn't give me any warning. If you want to pick your own place, pay for it yourself. I hope you said thanks to your parents for buying you tires and a battery. Mine would have laughed and sent me money for a bus ticket!
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Defective Oil Change
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SARASOTA, FLORIDA -- I drove in for an oil change at Tire Kingdom. This was accomplished and I was on my way. Within 3 miles, smoke, smell, and a red warning light appeared. Diagnosis was provided by an auto repair shop adjacent to the incident. "Double gasket" the young man said. That is an egregious error allowing the previous gasket to remain in place, while installing the new oil filter. The result is no seal, resulting in a loss of oil. The engine was totally starved of oil. The shop refilled, and the good news was-the engine ran, the bad news-an amber engine caution light was illuminated. This light had never been on before. I looked to Tire Kingdom to fix the condition, but they were unable. Next stop, the dealership where it was purchased. It took the Ford dealership two attempts to fix it as they under-diagnosed on the first effort due to idiosyncrasies in the on board maintenance computer. It's fixed now, and I felt the process was reasonable given the radical condition of oil starvation. Tire Kingdom paid the first bill but stuck me with $926 for the second bill. The second bill was for the same work, but on the opposite side of the V8 engine as the first and was necessary to get the light out.
I did not mind the mistake by the Tire Kingdom tech, though it was obvious negligence. (I have made a few myself) What I strongly object to is the way the district manager shifted blame (To Ford dealership) obfuscated, and refused to step up and take responsibility for a situation they created. Our second unpleasant conversation ended when he stated: "You can't prove we caused the light to come on in the first place."
Do yourself a favor and take your business elsewhere, and may the marketplace reward them according to their deeds.
     
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Paid Services Not Being Performed
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METAIRIE, LOUISIANA -- On Friday, 10/19/07 I went to this establishment for a wheel alignment because my vehicle was pulling hard to the left & the steering column was not aligned (this diagnosis made by my regular mechanic a week earlier during a test drive with me present).I also asked to check the struts & brakes, an additional cost of $14.99.I left the location to get lunch. I was gone for about 25-30 mins when I received a call advising me that my front struts & back brakes needed replacing. He quoted prices for each. I declined the repairs & wanted the wheel alignment only. I asked how much longer it would be? He advised that it would take approximately 1 hr. After about 15-20 mins, I returned to the establishment (which was 5-7 mins. away) to find my vehicle in the section where I parked when I first arrived (NOTE: when I left, the vehicle was on the rack in the service area).I stated that it hasn't been an hour since you called and my vehicle is parked & ready to go. The salesperson's comment was that it doesn't take quite an hour.

I still insisted that I wasn't gone very long. I paid the bill & left. On my way home, I noticed the car was still pulling hard to the left & the steering column still was not aligned. I was very upset & called back immediately. I was assured that the alignment was done & asked if I was given the printout. I said NO & asked how was it possible that it was done and the problems still exist. I was offered no explanation. I demanded a full refund for service I was charged for and had not received. I feel that the business practice of this establishment is not only dishonest & deceptive to the consumers, but illegal.

I was fortunate enough to detect that service was not performed on my vehicle after paying for it, but what about all the others who trust that they're getting what they're paying for.
     
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Tuckelbum77 on 2009-08-19:
Tuckelbum77 here: I am thankful for these stories of disingenious work by the mechanics of established businesses in tire and brake establishments. We can avoid them henceforth! Truly, it's a pity, the amount of rip offs and dishonesty that prevails among them. Of course, if they keep it up, they'll reap what they sow! See Galatians 6:7!
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