HALLANDALE, FLORIDA -- Lazy employee. Could not find me in their system, mind you I have been a customer for over 3 years, could not care less, his response: sorry, but I can't find you in the system....i just walked out, never again. Will take my business elsewhere, matter of fact, Goodyear is across the street and they are bending backwards to get Tire's business and they are succeeding. GO TO GOODYEAR AND SAVE YOURSELF A HUGE HEADACHE!!!!2 Replies - Latest reply on 03/09/2012Add reply
CHARLOTTE, NORTH CAROLINA -- This was my second bad experience at this location. A year ago I had tires installed and they were grossly improperly aligned after waiting many hours. Last week I returned to have tires rotated and was happy to see a new crew. I was told the struts were bad so I had them replaced. After returning home I googled " tire wear from bad struts". Something didn't add up and visited the next day several other mechanics to get confirmation that the struts indeed needed replaced. I'm sorry to say I never got confirmation. When I returned to ask for old struts, they were already picked up by scrap guy. What are the chances. These guys are crooks. BEWARE!1 Replies - Latest reply on 02/13/2012Add reply
COLUMBIA, SOUTH CAROLINA -- Came to the location on Friday have service doing spoke to he suppost to put the info in the computer he didn't he said he will have my part by Monday guest what no part came in on Monday spoke to someone else they had no ideal what I was talking about now the day is Tuesday he have my car still the same problem no part I had to call his manager guest what happen there nothing no help at all I call a part store they said that Tire Kingdom just call for the same part HE told me had to get the part from the deal. I call the deal and it will take two day to order and said my car will be ready tomorrow you get it... he just lied to me again poor customer service at the garner ferry location.. and if you look good he want to talk to you and you phone # he ask me about my personal life instead of my car. poor service poor service then I ask for the dist manager # he gave me a fax number dist no help DIST MANAGER you suck that is his dist manager please don't call him you will not get any help she call he didn't wanted to hear a word she had to say .....this is what my daughter went thoughAdd reply
KENNER, LOUISIANA -- My issue began at the Tire Kingdom in Kenner. They installed wrong size tires... :(
I then had to go to Tire Kingdom in Baton Rouge/ESSEN ln because of a blow out only to realize I had the wrong size tires on. Well they corrected the issue but didn't balance the three tires they replaced. Even though they claim they were "fixing" the incorrect work of the other store in Kenner.
My car drove so funny after this. The next week I went to Tire Kingdom Kenner to explain that I didn't think my tires were balanced. After two drives with the manager who swore there was no issue; after he made me wait until he serviced everyone else because "i had no problem" ; after going back and forth he finally looked at the tires. AND LO AND BEHOLD they werent balanced!!! Needless to say I was there for three hours going back and forth before he realized I knew what I was talking about.
Will never do business with any Tire Kingdom again and I would suggest you don't either!!!
SARASOTA -- I have gone to the local Tire Kingdom 3 times to try and have tires fixed or relaced ,, the service man there all three times was on the phone talking to someone that didn't sound like business ,, after waiting at least 7 or more minutes he would then ask what I needed , ( mind you each time is at opening and I am the only one in the store except today another man was in the store ,,each Time I am told it will be another hr before they can help me ,, They open at 8 am and I am there at 8 am ,, they never seem to have the staffAdd reply
This company tell you that there is things wrong with your car, when there isn't. Three difference time, they have said, things were wrong with my car and I take it to a difference shop ann they say my car is ok. Don't do busy with these people 1 Replies - Latest reply on 11/13/2010Add reply
3rd Straw was the Last
CHARLOTTE, NORTH CAROLINA -- This is my complaint letter to Tire Kingdom Customer Service:
This was the final straw.
I have been a Tire Kingdom customer for several years now; but apparently I'm not a valued customer.
Straw ... read full review2 Replies - Latest reply on 08/02/2010
CAPE CORAL, FLORIDA -- I brought my truck in to have new tires installed and not only did they mount one of them wrong (which nearly caused a blow out), they put different weights on each tire so that it was out of balance within 4 months of being installed (costing me money to have new weights installed, realigned and balanced) and they broke off two lug nuts which I also had to pay later to fix. The service the day of was BAD, the work was amateurish and I had to wait 7 hours WITH AN APPOINTMENT to add insult to injury.
DO NOT TAKE YOUR VEHICLE TO THEM UNLESS YOU WANT IT TO BE LESS SAFE THAN WHEN YOU BROUGHT IT IN!!! I will be writing a formal complaint to their company head quarters.
Defective Oil Change
SARASOTA, FLORIDA -- I drove in for an oil change at Tire Kingdom. This was accomplished and I was on my way. Within 3 miles, smoke, smell, and a red warning light appeared. Diagnosis was provided by an auto repair shop ... read full review
They should be put out of business. They rip people off. They treat peoples cars like garbage, their mechanics don't even know what they are doing. Please try not to bring your car to a Tire Kingdom. 2 Replies - Latest reply on 04/25/2010Add reply
WEST PALM BEACH, FLORIDA -- I brought my car to Tire Kingdom and these people messed up my wheel stud and cross thread my lug and would not fix it. The regional guy call me the next day after making a complain and was so ignorant, he being in that top position don't even know how to talk to people himself. I will never bring my car to another Tire Kingdom and I wouldn't advice or recommend anyone to, he called me from phone number 561-702-7899. The Tire Kingdom is on north jog road in west palm beach fl.
Very bad service and customer service, I have being going to Tire Kingdom for years but I realize what everybody being telling me not to use there services, find someone to work on your car or take it to the dealer.
2380 S.W. 2 ST., FLORIDA -- For the last two times that I change the oil, I notice the oil warning light went on, a few days after. Today 11-19-09 I change oil at the same Store #76 and I was suspicious because my car was not burning oil, so I check the oil immediately and I found that the reason of low oil was because the Company was putting only two quarter of oil.
Therefore putting the engine in danger zone.
How can people trust theirs car to you?
ZEPHYRHILLS,FL -- My son that is 17 went to have his oil changed and have a front end alignment done. He took the 3 year plan as they gave him a discount as the store has just opened and the Grand Opening has yet to happen, ... read full review5 Replies - Latest reply on 11/08/2009
NORTH AUGUSTA, SOUTH CAROLINA -- I went into Tire Kingdom for tires,9 days later I got my vehicle back. I pick up my vehicle, Only to my surprise the manager told me that his mechanic broke a part on my A/c unit(the compressor).I was with out my car for 9 days. I got the run around from day one. I will NEVER do business again their. Of couse the customer center(head quarters)was no help. The a/c unit was fix, so they say it was replace without costing me. but what a price I had to pay being without my car.Add reply
SALISBURY, NORTH CAROLINA -- I went to Tire Kingdom in Salisbury NC on 11/9/07 .
Wanting two new tires, All 4 wheels aligned, the brakes checked for wear and an oil change.
About an hour later I got a call telling me the brakes had quite a lot of life left.
I declined replacing the brake pads. I signed the document authorizing the work to be done with a $4.00 shop charge ( For consumables they tell me )
Upon returning to pick up the car:
What I got was an inflated shop charge from $4.00 to $14.00
Two $20.00 charges from nowhere ??
Just an alignment check done nothing actually fixed. (But a full charge for a 4 wheel alignment on the bill)
A single print out still indicating the car to be in need of alignment.
They were unable to produce the before alignment printout.
All four tires inflated to 70 psi. ( I found this out after a short ride at 50 mph)
I did not pay for the alignment , shop charge of $14.00 or the $40.00
We took the car to another company to have an alignment done, and sure enough his starting numbers were the same as Tire Kingdom had tried to send out the door with.