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Tire Kingdom - Page 2

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38 Reviews & Complaints

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Extreme Overcharge on Parts
Posted by Worshipwarrior4jc on 06/13/2012
MOORESVILLE, NORTH CAROLINA -- I was taking my vehicle to this shop because I had a credit account with them and was out of work at the time. I have since found another shop, Peebles Automotive to work on my vehicle. I found out that TK charged me 4 times the cost of the parts when they did the work and a little over a year later, only a year!!!, I had to have the brakes and rotors replaced again. Found out that they use the CHEAPEST parts you can get.....beware of these people. The shop I go to now is SO much better, a lot more reasonable and very friendly staff.

L. C., Mooresville, NC

     
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Posted by tnchuck100 on 2012-06-13:
It would be helpful if you included what make and model your vehicle is and the price Tire Kingdom charged you for which parts.
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Messed Up My Suspension On My Navigator.
Posted by Jean.jones78 on 06/05/2012
Did not turn suspension off and caused my suspension to go out. Poor service. Tried to take one of my old tires that came off of the SUV. Will not use Tire Kingdom again. Caused to much stress in 2011.
     
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Posted by jktshff1 on 2012-06-06:
More information please. How do you turn suspension on/off and why? Is it an option?
Posted by madconsumer on 2012-06-06:
take it to the dealership, and have them diagnose it, then forward that to the tire shop. if all else fails, use the information from the dealership and find a lawyer and sue the tire shop.
Posted by madconsumer on 2012-06-06:
"The Lincoln Navigator uses an automatic suspension system that adjusts the shocks and suspension components during driving to improve handling. The system works by monitoring front and rear sensors that measure the distance from the surface to the vehicle, usually referred to as ride height. The air suspension switch allows the owner to turn off the automatic system to perform maintenance on the suspension components. The air suspension switch is easy to find and a novice mechanic can easily accomplish the procedure."
Posted by FoDaddy19 on 2012-06-06:
jktsff1, The Navigator has auto-leveling air suspension in the back to compensate for heavy loads/trailers. Historically these systems have been very trouble prone and you don't see them all that often. With that said, what may have happened here was that Tire Kingdom put the vehicle on the lift without switching the air suspension off, and with no weight on the system, if over extended and go damaged/stuck at it's highest ride height setting. I've seen it happen before.
Posted by jktshff1 on 2012-06-06:
Thanks for the info mad and FoD
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Lying About Condition of Rims
Posted by Ladydianne on 03/21/2012
Don't trust they lie and overcharge.
     
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Posted by Starlord on 2012-03-22:
Some details would be nice. Not enough here to base an opinion on. I have been a tire worker at a couple of places, and graduated from Montgomery Ward's tire school, and I would not reuse rims after an accident until they were thoroughly inspected by someone who knows what they are doing. what makes you think they lied to you about your rims?
Posted by Kris10 on 2012-03-22:
So, what happened?
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Poor service
Posted by Todd69 on 03/21/2012
The new store in Titusville Fl. scratched my wheels when they dismounted my tires. Called the store manager (I thought that is who you call when you have a problem) was totally blown off and put on hold for someone else. I was given the deer in the head light look when I showed them. I also had problems with the other Titusville store before, that is why I stopped using them. Never use them again. I would use Wal-Mart first.

     
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Posted by trmn8r on 2012-03-21:
I don't know if scratching wheels during mount/dismount is covered by most establishments. By its nature, you have a steel object rotating around the circumference of the wheel to encourage the tire on or off.

Expertise will vary at these kinds of places. Your complaint may prevent others from having the same experience at this location.
Posted by todd69 on 2014-02-25:
trmn8r-Scratching someones wheel should not be common practice, just because something rotates around the wheel. They have a mag wheel machine that will prevent this from happening. You right expertise will vary, that is the whole point of putting my 3 cents worth. My complaint is to prevent people from using either one of the Tire Kingdoms in Titusville.
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Poor customer service
Posted by Wandaortiz on 03/08/2012
HALLANDALE, FLORIDA -- Lazy employee. Could not find me in their system, mind you I have been a customer for over 3 years, could not care less, his response: sorry, but I can't find you in the system....i just walked out, never again. Will take my business elsewhere, matter of fact, Goodyear is across the street and they are bending backwards to get Tire's business and they are succeeding. GO TO GOODYEAR AND SAVE YOURSELF A HUGE HEADACHE!!!!
     
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Posted by Anonymous on 2012-03-08:
Bravo, good ol Goodyear!

This is exactly why the free enterprise system in the U.S. is so great.
Posted by ok4now on 2012-03-09:
Just the name "Tire Kingdom" would make me suspect. Goodyear is a reputable name and I would trust them to do business with.
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Rip Off
Posted by Nurses.two on 02/13/2012
CHARLOTTE, NORTH CAROLINA -- This was my second bad experience at this location. A year ago I had tires installed and they were grossly improperly aligned after waiting many hours. Last week I returned to have tires rotated and was happy to see a new crew. I was told the struts were bad so I had them replaced. After returning home I googled " tire wear from bad struts". Something didn't add up and visited the next day several other mechanics to get confirmation that the struts indeed needed replaced. I'm sorry to say I never got confirmation. When I returned to ask for old struts, they were already picked up by scrap guy. What are the chances. These guys are crooks. BEWARE!
     
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Posted by Skye on 2012-02-13:
I think after the first bad experience, going back a second time would be a BIG risk.

Thanks for warning others.
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Avoid This Place! (Scam)
Posted by Stefano28 on 12/01/2011
MIAMI, FLORIDA -- I had previously gone to Tire kingdom to do some tire changes. Never will I make that mistake again. If you do not know to much about cars, I recommended you avoid this place. Every times I went in, I ended up paying literally 100% more then what they would tell me over phone. Best part about the situation was that a day later the tire popped. I called in and they told me that they would replace it free of charge. I set up a date to go to get my new free tire but I wasn't able to make it so I ended up going 4 days later, and when I got their they said that I didn't buy a warranty and that I would have to pay for the new tire. One year later I call over the phone to go again for new tires, they told me the tires I wanted were in stock and would fit my cars rims. When I got there, they denied I ever called and made me pay double the price I was quoted over phone. And on top of all this, they made me wait 2 hours for them to change the tires on my car. Mind you it was a Tuesday morning and the place was empty. I will never make the same mistake again. Please avoid this place for your own good.
     
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Posted by trmn8r on 2011-12-02:
I know a bit about cars, and can you explain to me what you mean by the tire "popped"? I'm not sure that is a technical term. The bead broke, a hole appeared in the sidewall, etc? Was there a manufacturer's warranty that applied to whatever problem you had?

As for the latest situation, was a brand discussed over the phone? A doubling of the price is huge. You say that they "made" you pay double. Did you reverify what was to be done and at what cost before they actually began? If I was quoted double the next day, I'd leave.

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Service paid for and not received
Posted by Arlowmark16 on 10/09/2011
Went in to Melbourne FL location where Brian and Tony treated us very unfairly. We waited three hours for our tire change. Then when the car was ready they informed us that the alignment machine was broken. They still insisted on charging me for the alignment $125 and that I should go to another one of their locations to get the work done! Brian was especially rude and goading about the whole affair. Honestly the worst consumer experience of my life, total rip off, can't believe that people / companies like this are allowed to deal with consumers. Avoid this company at all costs.

     
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Posted by Alain on 2011-10-10:
I'm not sure charging you in advance for the service and then trying to send you to another location is permissible, but you can find out via http://www.myfloridalegal.com/contact
Posted by Anonymous on 2011-10-10:
Would they not give you your car if you didn't pay the charge? If they were holding your car hostage for not paying a charge on a service you didn't received I would've called the police.
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Bad service from harry
Posted by Ladybrown on 07/12/2011
COLUMBIA, SOUTH CAROLINA -- Came to the location on Friday have service doing spoke to he suppost to put the info in the computer he didn't he said he will have my part by Monday guest what no part came in on Monday spoke to someone else they had no ideal what I was talking about now the day is Tuesday he have my car still the same problem no part I had to call his manager guest what happen there nothing no help at all I call a part store they said that Tire Kingdom just call for the same part HE told me had to get the part from the deal. I call the deal and it will take two day to order and said my car will be ready tomorrow you get it... he just lied to me again poor customer service at the garner ferry location.. and if you look good he want to talk to you and you phone # he ask me about my personal life instead of my car. poor service poor service then I ask for the dist manager # he gave me a fax number dist no help DIST MANAGER you suck that is his dist manager please don't call him you will not get any help she call he didn't wanted to hear a word she had to say .....this is what my daughter went though
     
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Horrible Service BEWARE
Posted by AimeeL on 07/12/2011
KENNER, LOUISIANA -- My issue began at the Tire Kingdom in Kenner. They installed wrong size tires... :(
I then had to go to Tire Kingdom in Baton Rouge/ESSEN ln because of a blow out only to realize I had the wrong size tires on. Well they corrected the issue but didn't balance the three tires they replaced. Even though they claim they were "fixing" the incorrect work of the other store in Kenner.

My car drove so funny after this. The next week I went to Tire Kingdom Kenner to explain that I didn't think my tires were balanced. After two drives with the manager who swore there was no issue; after he made me wait until he serviced everyone else because "i had no problem" ; after going back and forth he finally looked at the tires. AND LO AND BEHOLD they werent balanced!!! Needless to say I was there for three hours going back and forth before he realized I knew what I was talking about.

Will never do business with any Tire Kingdom again and I would suggest you don't either!!!
     
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