Tires Plus Consumer Reviews

PALM HARBOR, FLORIDA -- Tires Plus told me they would not repair my 11 month old Pirelli tire that had only 5,000 miles because it had 2 nails in the tire about 5-6" apart. They both were very well inside the wall of the fairly new tire. They insisted they would not repair it because that is the law. I had to get this repaired, so reluctantly I went ahead and bought a new tire at $200 to replace this tire with 2 nails.

I later researched State and Federal law and the Pirelli tire manufacture guidelines for repairs and I did not find any comments at all about 2 nails in the same tire not being permitted. I have to say I have been going to this Tires Plus location for 10 years and always was treated fairly prior to this issue. I think this was entirely wrong of them to deny the repair and I feel helpless to have anyone assist me in this argument against Tires Plus. Comments or assistance welcome

PEMBROKE PINES, FLORIDA -- I took my Lexus to Tires Plus in Pembroke Pines Dykes & Pines Blvd for a battery check light. They stated the battery was fine. I then went to Lexus of Pembroke Pines up the street to diagnose why my RX-350 was not starting up and needed a jump start. Lexus diagnosed the battery and replaced it. They also conducted a full check-up and said my brakes had 20% life and recommended I change them.

I went back to Tires Plus because their prices were better for the 4-brakes. Tires Plus stated the problem was only the front brakes which also needed the rotors replaced along with a new battery. (The battery was brand new and had been replaced the day prior at the Dealer). Tires Plus then attempted to charge me $10 for checking out the brakes when there was a huge sign on the door stating FREE BRAKE inspections. I will never return to TIRES PLUS at this location. This is not the first time they attempt to upsell me services but this is the LAST.

OMAHA, NEBRASKA -- I got off work at 4:30 pm Sunday (8th), and arrived to "Tires Plus" (3716 North 90th Street) at about 4:50 pm. I honestly thought "they" closed at 6 pm, so it was not my intent to keep the mechanics after hours. At first, I was asked if I could leave my flat tire "with them" overnight, but after checking with the technician in back, he said "No problem", he could get it fixed for me, despite them closing in ten minutes. My schedule is so busy at the moment that is it unlikely I would have had time until Wed to "come back", (driving on a 'donut' in the meantime), so to get this done "now", and off my "to do" list was certainly one less thing to worry about.

In the end, both mechanics/technicians - ** and ** - stayed late to repair the flat and get me back on the road. Thank you so much! ** even checked the air pressure in my other tires was good too, before sending me on my way. They were both extremely courteous (despite me keeping them until about 5:30 pm), and therefore I took the time to make sure I wrote a positive review. I have a feeling that ** and ** are always this pleasant to their customers, and they both need a praise report. I hope "management" notices this review, and what great guys you have working for your company. Would highly recommend.

CLEARWATER, FLORIDA -- My wife brought her car to the Clearwater Mall store on a recent Saturday when the engine light came on. She also mentioned a funny noise in the back to the worker (which I already knew was a bad automatic lock in the hatch.)
Staff told her it was a bad fuel pump and that it would cost $600. The pump replacement, they said, was really easy, but the part was expensive. They also said that it would take care of the noise in the back. (Seriously.) Well… I looked online and the most expensive part I could find was one from Car Quest, the brand they said they used, but that listed for $342, not $500!
As you might suspect, once the pump was replaced, the noise in the back door did NOT go away and neither did the check engine light! So they called back and told her it was a faulty temperature gauge, which was another $200.
That did fix the check-engine light, but my wife and I can't help but believe that we paid $600 for a fuel pump we didn't need.

This message is for ** people who think automotive shops overcharge. Do people have any clue on how much overhead it takes to run an automotive shop, let alone any business. If you want a backyard mechanic to be working on your car, sure I am sure you could be getting it done cheaper somewhere else. A good automotive technician gets paid about 40k to 50k a year. If you as a company don't want to pay that then you're going to have a shop full of backyard mechanics and whole lot of shop claims.

The reason a lot of these technicians are getting paid this is a lot of your vehicles today are becoming more and more computer controlled than vehicles even 5 years ago. For instance, your top of the line Mercedes vehicles have computer controlled brake systems, some of your new Hybrid vehicles if you have not had any proper training on these brake systems you could potentially hurt somebody or even kill somebody by not properly shutting down the ABS system (the caliper piston literally shoots out of the caliper at a fairly decent speed). Plus, newer vehicles have a computer for just about everything on your vehicle today.

The old saying is that newer vehicles have more computers on them than the Apollo 13 did. Also, take into consideration how much liability insurance is for and automotive shop, lease payments, equipment maintenance, equipment replacement, etc.

Those 2 post hoists you see in the shops run about $5000-$8000 roughly to purchase and install, new alignment racks are about $50,000 for the rack and the equipment and software, plus you have to consider the diagnostic equipment you have to purchase to be able to diagnose and repair newer vehicles (costs are anywhere from $5000-$30000 depending on the vehicle being serviced), the repair software to use with the diagnostic equipment. I could keep going, but I think you get the picture. So next time you want to complain about how much it costs for something, keep in mind how much it is to run from the backside of things.

Businesses are here to make money, it's the nature of things. Do you go into Applebee's or a Wolfgang Puck restaurant and complain about the price, sure you could go to a grocery store and your steak in the meat department and save money, but it wasn't prepared by Wolfgang Puck. So in other words your paying for quality, and convenience. There are about roughly 900 Tires Plus stores, and about 3000 Firestone stores, yes they are pretty much the same company, so if you have a problem with a repair you can take it to any one of these stores and have the problem resolved.

Say you have a head gasket done at a mom and pop shop, which is fairly expensive and time consuming work, you take your car on a 3000 mile round trip, 600 miles into the trip your head gaskets fail again. You think the next shop is going to do them again and just send a bill to the original shop that did the repair and let you take your car. No you are going to have to pay for it again. Then when you get home you are going to have to have to go back to "Bob's" repair down the street from your house and try to get back that say $1500 the charged you to do it the first time, Tires Plus or a Firestone store would just take care of it (beautiful thing about big corporations and sister stores).

I could keep going about this downright ridiculous stupid complaint. So the next time you want to complain about the price of something, stop and think about how much and what it takes to run the backside of the business!! P.S.- Also a lot of part manufactures are starting to not give warranties on parts unless certain procedures are done during the repair, or if the parts are not installed by professional technicians (that means they are asking for repair receipts). Do you think that a vehicle warranty company wants a backyard mechanic working on their vehicles? No, they make sure that the repairs are being done by highly qualified reputable shops.

ST. PETERSBURG, FLORIDA -- Herbert ** gave me the best customer service I have ever experienced. He took pride in helping me and making sure I was safe. I had a flat tire at the end of the day and almost closing time he came through for me with EXCELLENT CUSTOMER SERVICE!!! Thanks again Herbert **.

NPR, FLORIDA -- I have been going to close to 5 year's, I've never had a problem there . I've always been very satisfied with them, friendly atmosphere, great service, usually don't wait to long, always get a call pretty quick.

ORANGE CITY, FLORIDA -- Within the hour of having my tires installed an attendant came over and explained that one tire has not arrived and that the wait will be longer. I had to take my son to work at that point. They drove my son to work for me while my tires where installed. Beyond and above customer service. Awesome!

APPLE VALLEY, MINNESOTA -- Last Friday was a very bad, very sad day for me - had to give one of my cats to the Humane Society. So needless to say, I was, and still am, a wreck. Anyway, my headlight had burned out a few days before, and I had to get it replaced since the cops in my town like to pull you over for that kind of stuff, and I had to take my son to a football game that night. I usually replace them myself, but for some reason, I couldn't get the bulb out, and I had no energy to try.

I called Tires Plus in Apple Valley. They were booked for the night, but the guy (I hate to say that I can't remember his name) said to bring it in and they would try to fit me in. I brought it in and spoke to someone else. He quoted me a price of $46, which is a lot more than it costs to do it myself, but who was I to argue? He also said he would call me when it was done. I told him I had to wait since I had no ride home. He said it would take at least a half hour to replace, and that was just after they were able to get it in.

The man who had spoken to me on the phone was right there and said that he would get it in now. He probably wanted the mental mess (me) out of his shop and not scaring away the customers. It was done in 15 min, and he himself did the work and charged me $26. I thanked him for squeezing me in, and he said he just wanted to make sure I was driving safely.

It's the little things like that that make a difference. He could have told me to pound sand or made me wait for hours, but he didn't. He took time out of his busy schedule to help me out, and he charged about half what was quoted. I wish I could remember his name - it's probably on the work order that I can't find. But in any event, thank you to him and to Tires Plus in the AV. It was a bright spot in an otherwise lousy day.

7119 HIGHWAY 85, RIVERDALE, GA 30274, GEORGIA -- August 2008 - Upon going to Tires Plus to get tires rotated on 2 vehicles in one day, they completed vehicle 1 and was done in a reasonably amount of time. While waiting for vehicle 2 to be done, they apparently forgot that I was waiting for the 2nd vehicle. So from about noon until almost closing I sat waiting to have tires rotated. Due to the mix-up, the M. O.D. (Manager on Duty) offered me a "FREE" oil change for my troubles. Two weeks later, I had my vehicle taken in for the oil change. The Technician didn't bother to ask what type or kind of oil we had been using in the vehicle and decided to just go with what the car manufacturer suggested.

My SUV is a 2002 Dodge Durango and I have not had any problems with it until this "FREE" oil change. Tires Plus used a synthetic oil in my SUV which was not the type oil that has been used previously. This oil cause my SUV to lose pressure and knock really badly. Upon contacting the Manager at Tires Plus, he said that it was not their fault and that they only put the oil in that was suggested by the manufacturer. Finally, after many calls the manager decided to change the oil again and use the type we had been using. However, it was a bit late and the damage had been done.

Even after calling the HQ and sending them a letter of what had happened, they refuse to acknowledge this issue. Over the course of a week after the oil change I had to have my SUV towed 3 times. I finally had to take the vehicle to the Dodge dealership to fix the problem and spent over $2500 in a matter of one week for what was supposed to be a "FREE" oil change. I would not recommend Tires Plus for any service.